What users are saying about

AgileOne AccelerationVMS

2 Ratings
Score 7.9 out of 101

Calabrio ONE

13 Ratings
Score 8.3 out of 101

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Likelihood to Recommend

AgileOne AccelerationVMS

With so many agencies submitting candidates and only a few being reviewed at a time the chance of a candidate making it to a review and in front of a hiring manager is low.
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Calabrio ONE

If your company uses phones and needs recordings, the Calabrio ONE Quality Management is for you. Period. End of argument. It is hands down one of the best products of its type on the market. If you don't have a bunch of people you are needing to rotate through scheduling and no part time people, the WorkForce Management portion may not be for you as much as someone who has 200 employees in a contact center working across 3 shifts and needs to ensure phones are always covered at the right times.
Joel Severson profile photo

Pros

  • Centralized location
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  • Call recording is very easy to navigate and find the calls you are looking for without complicated filters.
  • Planning (Forecasting, Staffing) - The fact that within 5 minutes you can run a forecast, schedule, and know what your needs are... AMAZING!!
  • Analytics are very intuitive. It is easy to create dashboards so your information is more "digestible," which is a big win. We're still pushing the limits to see what else we can get out of it.
  • Workflows... they sure make your job that much easier!
Daniel Acosta profile photo

Cons

  • There are so many other agencies submitting candidates it is hard to make a placement
  • Only a few candidates are reviewed at a time and sent to the hiring managers
  • Lack of feedback
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  • Reporting I think could be a little more robust, but then again, they do have Calabrio advanced reporting. We are not using it at this time, but it is on my wishlist. The reporting that comes with it is still pretty decent. You can create some good reports for high level information from your automatic call distributor data, but for the Calabrio Data, it is really good. I wish it would have more ways to summarize the information instead of interval. Having that option would be nice.
Daniel Acosta profile photo

Alternatives Considered

We have made several placements through Fieldglass - not sure how their review process differs from Agile-1
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They are very similar in many areas. Reporting is about the same, and I can see why some people may go for the bigger names. But one of the things that I have noticed that has made a difference is the way that the tool evolves with you. A lot of the features that Calabrio has have been incorporated from feedback from users like us. The other two, they do receive some feedback, but the input the customers have is minimal. I have been on calls where Calabrio discusses their roadmap with us and we could see which items were good, which ones could improve, and some features we wanted to see. Then, the next release or two you would see some of those items. When you add that to the great customer support they provide, it truly feels like you have a partner and you are not just another number.
Daniel Acosta profile photo

Return on Investment

  • Have not made a placement through Agile-1 yet
  • Lack of feedback leaves us wondering why our candidate was not a fit
No photo available
  • Managers and counselors find the system to be user-friendly.
Sara de la Fuente profile photo

Screenshots

AgileOne AccelerationVMS

Pricing Details

AgileOne AccelerationVMS

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Calabrio ONE

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details