AgileOne AccelerationVMS vs. ServiceChannel

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AgileOne AccelerationVMS
Score 5.6 out of 10
N/A
AccelerationVMS is a vendor and workforce management system for a contingent workforce, from HR services company AgileOne (formerly Agile-1) headquartered in Torrance, California.N/A
ServiceChannel
Score 9.0 out of 10
N/A
ServiceChannel provides facilities managers with a single platform to source, procure, manage, and pay for repair and maintenance services from commercial contractors across their enterprise. The company aims to deliver transparency and data-driven analytics of service quality, across all trades, locations, and contractors, allowing facilities managers drive significant brand equity and ROI for their organizations without outsourcing or investing in new infrastructure. …N/A
Pricing
AgileOne AccelerationVMSServiceChannel
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AgileOne AccelerationVMSServiceChannel
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AgileOne AccelerationVMSServiceChannel
Top Pros
Top Cons
Best Alternatives
AgileOne AccelerationVMSServiceChannel
Small Businesses

No answers on this topic

No answers on this topic

Medium-sized Companies
SAP Fieldglass
SAP Fieldglass
Score 8.7 out of 10
TOPdesk
TOPdesk
Score 8.6 out of 10
Enterprises
SAP Fieldglass
SAP Fieldglass
Score 8.7 out of 10
TOPdesk
TOPdesk
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AgileOne AccelerationVMSServiceChannel
Likelihood to Recommend
7.0
(1 ratings)
8.1
(8 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
Implementation Rating
-
(0 ratings)
8.4
(7 ratings)
User Testimonials
AgileOne AccelerationVMSServiceChannel
Likelihood to Recommend
AgileOne
With so many agencies submitting candidates and only a few being reviewed at a time the chance of a candidate making it to a review and in front of a hiring manager is low.
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ServiceChannel
ServiceChannel is well suited for companies that have multiple locations or a few very large buildings. In my experience the system allows one person to manage 150 to 200 small retail locations but when you add restaurants and buildings with lots of equipment then it gets more complex and the number of locations that one person can effectively manage is greatly reduced. You can effectively manager 50 or 30,000+ locations with this system if you have the personal. There are several free or cost-effective programs available if you are only looking to manage a dozen or so locations.
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Pros
AgileOne
No answers on this topic
ServiceChannel
  • ServiceChannel listens to me the user more than any other product I have ever been involved with. It seems like every few months there are some upgrades and improvements to an already great system.
  • They have some great folks employed who are very accessible and very knowledgeable in this system, they are eager to help out and jump in, and they are never trying to up-sell me during these times.
  • I believe they have some of the best practices around for helping out new vendors, who have never been exposed to any CMMS system, they help to ease the fear that contractors/vendors have from the onboarding process thru system training.
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Cons
AgileOne
  • There are so many other agencies submitting candidates it is hard to make a placement
  • Only a few candidates are reviewed at a time and sent to the hiring managers
  • Lack of feedback
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ServiceChannel
  • Sometimes the functionality of the software is slow.
  • Example...I insert a WO# into the home search box and it comes up with "nothing found". I return to the home screen and repeat the exact same process and it takes me to my WO. This happens at least 50% of the time.
  • They just finished up with a system upgrade (I think), and during the 3 week period I could not pull mass approved invoices for my AP department. That was a real hindrance.
  • I am not particularly fond of the new dashboard format. It's not as easy to move around in. However it's new and I'm sure I will get used to it quick enough.
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Usability
AgileOne
No answers on this topic
ServiceChannel
I gave it a high rating because it's an easy to use platform.
  • It walks you step by step to goal accomplishment
  • It doesn't drown you in tech speak or unnecessary steps
  • It appears to be created by the busy facilities manager that just needs the good stuff with no fluff.
  • Not to be rude but if a facilities manager can't function in SC easily they may not be in the right field.
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Support Rating
AgileOne
No answers on this topic
ServiceChannel
Sue Thomas is the reason...
  • If a vendor has a template to upload I can ask for her support and it's done.
  • If I need immediate data for a meeting and I'm away from my computer she can grab it for me on the fly.
  • I've walked out of meetings looking like a stud based on the foreground work Sue did to prepare me.
  • If there is a technical issues she will find a work around for me so I can focus on my job not my admin work.
  • Clear and timely communication on every and all open issues.
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Implementation Rating
AgileOne
No answers on this topic
ServiceChannel
It is very easy to set up ServiceChannel but the one thing I believe they could make easier is the vendor portion of ServiceChannel. We get a lot of complaints on how difficult it is for them when trying to get set up.
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Alternatives Considered
AgileOne
We have made several placements through Fieldglass - not sure how their review process differs from Agile-1
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ServiceChannel
Service Channel bridged the gap for us to issue work orders directly to vendors. Maximo Asset Management did not have a user-friendly way for us to do what Service Channel does on the vendor side. Also, at the time of our selection, Maximo was missing the site portal but has since developed a solution of their own.
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Return on Investment
AgileOne
  • Have not made a placement through Agile-1 yet
  • Lack of feedback leaves us wondering why our candidate was not a fit
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ServiceChannel
  • It increased visibility on how much we were spending on HVAC repairs/replacements and allowed us to make changes to reduce costs
  • Before we were using paper invoices from the vendors, which creates a scenario of losing/missing invoices into AP. Then we start using the Service Channel invoicing and reduce errors to below 1%.
  • Gives you the capability to add trades and adjust to your needs, so you can get better tracking of specific items.
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ScreenShots

ServiceChannel Screenshots

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