Agiline CRM vs. Amdocs CES

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Agiline CRM
Score 8.3 out of 10
N/A
Agiline CRM is a customer relationship management (CRM) software. It is built around features like sales automation, marketing automation, customer service / help desk, and contact management.N/A
Amdocs CES
Score 9.4 out of 10
N/A
N/AN/A
Pricing
Agiline CRMAmdocs CES
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Agiline CRMAmdocs CES
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Agiline CRMAmdocs CES
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Agiline CRM
9.2
1 Ratings
18% above category average
Amdocs CES
8.1
1 Ratings
5% above category average
Customer data management / contact management9.01 Ratings10.01 Ratings
Workflow management9.01 Ratings3.01 Ratings
Territory management10.01 Ratings7.01 Ratings
Opportunity management9.01 Ratings7.01 Ratings
Integration with email client (e.g., Outlook or Gmail)9.01 Ratings10.01 Ratings
Contract management9.01 Ratings10.01 Ratings
Quote & order management10.01 Ratings8.01 Ratings
Interaction tracking9.01 Ratings8.01 Ratings
Channel / partner relationship management9.01 Ratings10.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Agiline CRM
9.3
1 Ratings
21% above category average
Amdocs CES
7.5
1 Ratings
0% above category average
Case management10.01 Ratings10.01 Ratings
Call center management9.01 Ratings00 Ratings
Help desk management9.01 Ratings5.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Agiline CRM
9.5
1 Ratings
23% above category average
Amdocs CES
10.0
1 Ratings
28% above category average
Lead management10.01 Ratings10.01 Ratings
Email marketing9.01 Ratings10.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Agiline CRM
9.3
1 Ratings
20% above category average
Amdocs CES
7.0
1 Ratings
8% below category average
Task management9.01 Ratings7.01 Ratings
Billing and invoicing management10.01 Ratings7.01 Ratings
Reporting9.01 Ratings7.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Agiline CRM
9.0
1 Ratings
17% above category average
Amdocs CES
9.3
1 Ratings
20% above category average
Forecasting9.01 Ratings10.01 Ratings
Pipeline visualization9.01 Ratings10.01 Ratings
Customizable reports9.01 Ratings8.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
Agiline CRM
8.5
1 Ratings
12% above category average
Amdocs CES
7.0
1 Ratings
8% below category average
Custom fields9.01 Ratings6.01 Ratings
Custom objects8.01 Ratings6.01 Ratings
Scripting environment8.01 Ratings6.01 Ratings
API for custom integration9.01 Ratings10.01 Ratings
Security
Comparison of Security features of Product A and Product B
Agiline CRM
9.0
1 Ratings
8% above category average
Amdocs CES
9.0
1 Ratings
8% above category average
Single sign-on capability9.01 Ratings9.01 Ratings
Role-based user permissions9.01 Ratings9.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Agiline CRM
9.5
1 Ratings
27% above category average
Amdocs CES
10.0
1 Ratings
32% above category average
Social data10.01 Ratings10.01 Ratings
Social engagement9.01 Ratings10.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Agiline CRM
9.5
1 Ratings
28% above category average
Amdocs CES
6.5
1 Ratings
10% below category average
Marketing automation9.01 Ratings6.01 Ratings
Compensation management10.01 Ratings7.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
Agiline CRM
9.0
1 Ratings
18% above category average
Amdocs CES
10.0
1 Ratings
28% above category average
Mobile access9.01 Ratings10.01 Ratings
Best Alternatives
Agiline CRMAmdocs CES
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Agiline CRMAmdocs CES
Likelihood to Recommend
9.0
(1 ratings)
8.0
(1 ratings)
Usability
9.0
(1 ratings)
8.0
(1 ratings)
Support Rating
9.0
(1 ratings)
5.0
(1 ratings)
User Testimonials
Agiline CRMAmdocs CES
Likelihood to Recommend
Agiline LLC
Agiline CRM is a tool one must have installed in their company in order to manage and strengthen the bond with their clients. How cool is that to use a tool which is user-friendly and is helping you in almost everything. Its contact management feature is amazing along with the marketing automation feature. Agiline CRM is a tool that has made Customer relation management quite handy.
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Amdocs
Amdocs CES is well suited for organizations looking for robust and highly integrated CES tools, I would definitely recommend it for medium or large sized enterprises. Is less appropiate for small business that do not have a skilled team in place to operate it and doing maintenance.
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Pros
Agiline LLC
  • Its marketing automation feature is fast and dynamic.
  • It has the capacity to hold many contacts intact and manages them amazingly.
  • Its interface is easy and not complex for beginners.
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Amdocs
  • Modern User Interface
  • Improved User Experience and Intuitiveness
  • Highly scalable plattform
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Cons
Agiline LLC
  • I have found its import of contacts quite complex.
  • It doesn’t work well with some of the browsers.
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Amdocs
  • Is a very robust service, but it could be more economically accessible
  • It could have more features powered by AI, Auto-Typing, etc for data input into the platform
  • Could improve Amdocs delivery center
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Usability
Agiline LLC
Agiline CRM is [a] well-designed tool for marketing automation and for Contact management my overall experience is great with it. The customer support of Agiline is amazing. We had to get in contact
with them twice and found them highly responsive and professional people
having complete command of the product which eventually facilitated us
in solving our problem.
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Amdocs
The most robust tool available on market, highly intuitive, scalable. But the process to start operations and customization is quite hard/complicated.
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Support Rating
Agiline LLC
Its features like sales automation have helped in saving our time and with the help of this tool, we can keep the data of our loyal clients safe in one place. It has multiple features to facilitate one's experience. But its price is not good. Agiline CRM is a tool that has made customer relation management quite handy.
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Amdocs
Support is centralized in Israel, sometimes the time when we get answers are considered delayed compared with the price you are paying.
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Alternatives Considered
Agiline LLC
Agiline CRM is a magic tool with multiple features and works so well with our business. The working of Agiline CRM. is fast but on the other hand, the speed of action of 1CRM was not so good and was clunky. Above all 1CRM wasted our time as that was so difficult tool to understand.
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Amdocs
Amdocs CES is more robust, scalable and powerful. Although the project delivery method and high customizations / development to reach the final problemas are points of attention
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Return on Investment
Agiline LLC
  • Its customer service is perfect and gives timely responses.
  • Price is unfair and should be decreased.
  • Not browser friendly.
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Amdocs
  • It has empowered our organization to handle our customer requests without services interruption.
  • The customization required to put the service operational, at the beginning, delayed some processes.
  • Amdocs CES has helped driving innovation and aligns with our digital transformation objectives.
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ScreenShots