Agiline CRM vs. Oracle Siebel CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Agiline CRM
Score 8.3 out of 10
N/A
Agiline CRM is a customer relationship management (CRM) software. It is built around features like sales automation, marketing automation, customer service / help desk, and contact management.N/A
Oracle Siebel CRM
Score 6.5 out of 10
N/A
An enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.N/A
Pricing
Agiline CRMOracle Siebel CRM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Agiline CRMOracle Siebel CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Agiline CRMOracle Siebel CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Agiline CRM
9.2
1 Ratings
18% above category average
Oracle Siebel CRM
8.8
19 Ratings
14% above category average
Customer data management / contact management9.01 Ratings9.018 Ratings
Workflow management9.01 Ratings9.018 Ratings
Territory management10.01 Ratings9.014 Ratings
Opportunity management9.01 Ratings9.017 Ratings
Integration with email client (e.g., Outlook or Gmail)9.01 Ratings6.013 Ratings
Contract management9.01 Ratings9.413 Ratings
Quote & order management10.01 Ratings8.712 Ratings
Interaction tracking9.01 Ratings10.014 Ratings
Channel / partner relationship management9.01 Ratings9.410 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Agiline CRM
9.3
1 Ratings
21% above category average
Oracle Siebel CRM
9.1
18 Ratings
19% above category average
Case management10.01 Ratings8.716 Ratings
Call center management9.01 Ratings10.014 Ratings
Help desk management9.01 Ratings8.712 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Agiline CRM
9.5
1 Ratings
23% above category average
Oracle Siebel CRM
7.9
13 Ratings
5% above category average
Lead management10.01 Ratings8.911 Ratings
Email marketing9.01 Ratings7.013 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Agiline CRM
9.3
1 Ratings
20% above category average
Oracle Siebel CRM
8.5
14 Ratings
11% above category average
Task management9.01 Ratings8.713 Ratings
Billing and invoicing management10.01 Ratings8.49 Ratings
Reporting9.01 Ratings8.413 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Agiline CRM
9.0
1 Ratings
17% above category average
Oracle Siebel CRM
7.3
16 Ratings
4% below category average
Forecasting9.01 Ratings8.012 Ratings
Pipeline visualization9.01 Ratings7.013 Ratings
Customizable reports9.01 Ratings7.015 Ratings
Customization
Comparison of Customization features of Product A and Product B
Agiline CRM
8.5
1 Ratings
12% above category average
Oracle Siebel CRM
9.6
17 Ratings
24% above category average
Custom fields9.01 Ratings10.017 Ratings
Custom objects8.01 Ratings10.017 Ratings
Scripting environment8.01 Ratings8.214 Ratings
API for custom integration9.01 Ratings10.015 Ratings
Security
Comparison of Security features of Product A and Product B
Agiline CRM
9.0
1 Ratings
8% above category average
Oracle Siebel CRM
10.0
16 Ratings
18% above category average
Single sign-on capability9.01 Ratings10.015 Ratings
Role-based user permissions9.01 Ratings10.015 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Agiline CRM
9.5
1 Ratings
27% above category average
Oracle Siebel CRM
6.8
9 Ratings
7% below category average
Social data10.01 Ratings6.89 Ratings
Social engagement9.01 Ratings6.89 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Agiline CRM
9.5
1 Ratings
28% above category average
Oracle Siebel CRM
10.0
12 Ratings
33% above category average
Marketing automation9.01 Ratings10.012 Ratings
Compensation management10.01 Ratings10.08 Ratings
Platform
Comparison of Platform features of Product A and Product B
Agiline CRM
9.0
1 Ratings
18% above category average
Oracle Siebel CRM
5.0
11 Ratings
40% below category average
Mobile access9.01 Ratings5.011 Ratings
Best Alternatives
Agiline CRMOracle Siebel CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Agiline CRMOracle Siebel CRM
Likelihood to Recommend
9.0
(1 ratings)
8.7
(21 ratings)
Usability
9.0
(1 ratings)
8.0
(2 ratings)
Support Rating
9.0
(1 ratings)
3.0
(2 ratings)
User Testimonials
Agiline CRMOracle Siebel CRM
Likelihood to Recommend
Agiline LLC
Agiline CRM is a tool one must have installed in their company in order to manage and strengthen the bond with their clients. How cool is that to use a tool which is user-friendly and is helping you in almost everything. Its contact management feature is amazing along with the marketing automation feature. Agiline CRM is a tool that has made Customer relation management quite handy.
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Oracle
As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
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Pros
Agiline LLC
  • Its marketing automation feature is fast and dynamic.
  • It has the capacity to hold many contacts intact and manages them amazingly.
  • Its interface is easy and not complex for beginners.
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Oracle
  • Great data model: the out of the box version comes with standard objects that support most of the industries business models
  • Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
  • Lots of resources available on the product
  • Supported by Oracle one of the world leader in IT
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Cons
Agiline LLC
  • I have found its import of contacts quite complex.
  • It doesn’t work well with some of the browsers.
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Oracle
  • Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
  • Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
  • The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
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Usability
Agiline LLC
Agiline CRM is [a] well-designed tool for marketing automation and for Contact management my overall experience is great with it. The customer support of Agiline is amazing. We had to get in contact
with them twice and found them highly responsive and professional people
having complete command of the product which eventually facilitated us
in solving our problem.
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Oracle
Oracle Siebel CRM is an older Sales CRM, so many of it's features aren't as current as ones used today. However, it has a smoother and easy-to-use UI. We're glad that we can still access Oracle Siebel CRM because it's easier to find older information that we can't easily find in our Salesforce Lightning CRM tool.
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Support Rating
Agiline LLC
Its features like sales automation have helped in saving our time and with the help of this tool, we can keep the data of our loyal clients safe in one place. It has multiple features to facilitate one's experience. But its price is not good. Agiline CRM is a tool that has made customer relation management quite handy.
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Oracle
We no longer have support for our Oracle Siebel CRM. When we did, the support was slow to get some things fixed, therefore, there was a lot of downtime. Of course, this slowed down our overall productivity and increased our overall frustration with the tool. However, it would be nice if we still had some support with it since we still do access it from time to time.
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Alternatives Considered
Agiline LLC
Agiline CRM is a magic tool with multiple features and works so well with our business. The working of Agiline CRM. is fast but on the other hand, the speed of action of 1CRM was not so good and was clunky. Above all 1CRM wasted our time as that was so difficult tool to understand.
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Oracle
We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical. Oracle Database I think stacks up because of how robust and speedy (at times) it can be
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Return on Investment
Agiline LLC
  • Its customer service is perfect and gives timely responses.
  • Price is unfair and should be decreased.
  • Not browser friendly.
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Oracle
  • This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
  • We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
  • We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.
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