What users are saying about
6 Ratings
Top Rated
179 Ratings
6 Ratings
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Score 7.5 out of 101
Top Rated
179 Ratings
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Score 7.8 out of 101

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Likelihood to Recommend

Agility CMS

Agility is well suited for companies that want a balance of control and support. For major global site updates, these can be handled by Agility's support team, while minimal changes and updates can be performed autonomously by the company's own staff with ease. For companies that are interested in flexibility to reconstruct site structure or major global facelifts, Agility is less ideal because these changes must be handled and paid for through Agility support.
No photo available

MindTouch

It's good at easily creating and housing all our documentation/articles.It has a simple and effective way for customers to contact support. With the 3 contact methods appearing on certain pages of the site. And a good support contact form that integrates with our Salesforce.The user community features look to be a good fit for us, but we've not implemented it yet because our engineering department still needs to prepare the single-sign-on for us.It's not as appropriate for housing all our video tutorials. Right now we can put each video on its own page and list them similar to articles. It would be better if we could easily move and navigate between videos without having to click into individual pages. It'd also be nice to have more linking/association between videos and articles of the same subject matter.It's not as appropriate for offering our live class schedule or registration. I'd like to see a GoToMeeting integration. Or even a good way to display classes on a calendar, with the ability to filter which classes display on the calendar.
Kristen Kiley profile photo

Feature Rating Comparison

Security

Agility CMS
6.0
MindTouch
Role-based user permissions
Agility CMS
6.0
MindTouch

Platform & Infrastructure

Agility CMS
5.5
MindTouch
API
Agility CMS
3.0
MindTouch
Internationalization / multi-language
Agility CMS
8.0
MindTouch

Web Content Creation

Agility CMS
5.4
MindTouch
WYSIWYG editor
Agility CMS
6.0
MindTouch
Code quality / cleanliness
Agility CMS
9.0
MindTouch
Admin section
Agility CMS
5.0
MindTouch
Page templates
Agility CMS
5.0
MindTouch
Library of website themes
Agility CMS
5.0
MindTouch
Mobile optimization / responsive design
Agility CMS
4.0
MindTouch
Publishing workflow
Agility CMS
4.0
MindTouch

Web Content Management

Agility CMS
5.0
MindTouch
Content taxonomy
Agility CMS
5.0
MindTouch
SEO support
Agility CMS
4.0
MindTouch
Bulk management
Agility CMS
5.0
MindTouch
Availability / breadth of extensions
Agility CMS
6.0
MindTouch
Community / comment management
Agility CMS
5.0
MindTouch

Pros

  • File management within the CMS is extremely helpful as a hosting/uploading tool local to our web pages and content.
  • Ability to clone web page content across mutli-language websites takes only a few clicks, and translation can be performed easily based on default English content.
  • Ability to post shared content and link content to categories for easy organization of content on the web - post once, and serve the content up on the live site in multiple places.
No photo available
  • Good privacy settings for each page. I can set a new article to semi-private until it's approved to go live. And I can send a link to that page out for review.
  • Good tracking on each page history.
  • Ability to view and restore previous page versions.
  • I like the category search bars that only search the current category.
Kristen Kiley profile photo

Cons

  • Simplification of uploading files would be ideal - where all files are located in the Media & Documents section rather than uploaded directly to Shared Content modules. One home for all files helps us keep track of what is uploaded and what is not.
  • Better copy/paste handling of content from external programs (cleaning Word document formatting, etc.), similar to handling by Word Press and other simplified CMS would be helpful.
  • Greater control over global content such as headers/footers, multi-language implementation, etc., would allow our developers more flexibility and reduce our time coordinating with Agility support and using BOH.
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  • Every emerging technology strives to improve. Not all problems are foreseeable and bugs exist. If I could dream up where MindTouch can improve, I can assure you they have already begun.
  • The standard pay structure of buying a full year in advance might be tuff for smaller startups
  • I would love MindTouch to provide video hosting as part of their service.
Travis Sousa profile photo

Likelihood to Renew

Agility CMS5.0
Based on 1 answer
I am not a part of this decision process at our organization.
Jill Angelstad profile photo
MindTouch8.8
Based on 18 answers
Overall, we are extremely happy with the product and customer support. Beyond that, we've invested a lot of time and money into our site, and to move to a different platform wouldn't make sense for us.
Lisa Fontaine profile photo

Usability

No score
No answers yet
No answers on this topic
MindTouch7.3
Based on 29 answers
It's simple.
Kevin Landry profile photo

Performance

No score
No answers yet
No answers on this topic
MindTouch7.9
Based on 10 answers
It feels very responsive both in editor mode and when browsing and searching for content as an unauthenticated user of the site. Service windows are announced well ahead of time, so I have never experienced downtime to the extent that I have been unable to get work done.
Olav Andreas Frenning profile photo

Support

Agility CMS9.0
Based on 1 answer
Support is always available and responsive when we email, responding right away that they are on the case, even if they are unable to solve the issue right away. Support will usually find the issue of our problem quickly and require minimal hand-holding, direction, or re-explanation from our team. They are knowledgeable about the platform and our instance and are able to run diagnostics with minimal information from us. When issues are resolved they always request confirmation that things are working as expected before closing out our tickets.
No photo available
MindTouch7.4
Based on 31 answers
I think the support overall is good. They are quick to respond to requests and very interested in helping. We have, however, had issues come up that they have not been able to help us fix -- even at a tier 2 level. Thank goodness we had a developer on contract who was able to fix what we needed.
Lisa Fontaine profile photo

Online Training

No score
No answers yet
No answers on this topic
MindTouch8.8
Based on 5 answers
Written documentation and videos are very good and have helped on numerous occasions when I've had to look up how to accomplish a certain task. The reason I have not given a full score is mainly because there have been some inaccuracies in the documentation because updates to the MindTouch framework have slightly changed the way things work. But this is usually the same type of challenges I face when making documentation for the software solution we develop. So all in all I'm very satisfied with both the personal webinars and the online documentation MindTouch provides for their service.
Olav Andreas Frenning profile photo

Implementation

No score
No answers yet
No answers on this topic
MindTouch7.9
Based on 10 answers
Implementation was fairly quick. Migration of content from our old CMS could be started right away, while we had a design agency work on the visual aspects of the site. Although some tweaking and CSS troubleshooting was required underway, the system was functional and could be used by ourselves and our customer base from the first week of launch, albeit without the custom styling completely implemented. I'd say that's pretty good.
Olav Andreas Frenning profile photo

Alternatives Considered

Agility offers a balance of simplicity and capability that other platforms don't offer. User-friendly platforms like Word Press do not offer our company the ability to fully customize our site based on our goals, but more adaptable programs like Drupal do not offer the support resources to simplify the structure of our site with pre-existing modules or professional development to meet our needs.
No photo available
I will be brief. DealerTeam is built upon Salesforce and we try to support native apps. We used Desk.com first for basic Help Ticket management. The product did not satisfy how our customers were looking for information. We upgraded to Service Cloud with Knowledge Base and spent one year writing content and developing our support agency. Again, our customers were upset about submitting help tickets and waiting for answers. They wanted access to self-help while working with a customer. Today we continue to use Service Cloud with MindTouch integration and have found complete success. There is simply no other solution I know of that is a flexible and easy to use as MindTouch when it come to providing customer success and product support
Travis Sousa profile photo

Scalability

No score
No answers yet
No answers on this topic
MindTouch2.1
Based on 3 answers
We tried to migrate to MindTouch for 5 months and failed, remained with Zendesk
Ziv Peled profile photo

Return on Investment

  • It is fairly simple for our employees to make web updates via Agility CMS, and this greatly optimizes our employee efficiency.
  • We are able to load and host company files easily via Agility CMS Media & Documents, which allows minimal, quick content sharing between departments when other file sharing platforms are not available.
  • Automation platforms and tracking code easily integrate with Agility CMS global headers to allow us to seamlessly acquire analytics on our site visits and content access.
No photo available
  • So far we've had positive customer satisfaction results from switching to MindTouch. MindTouch Touchpoints allowed the application to easily integrate with our ticketing system so that we are able to share documentation links that help users understand problems that are training in nature. We improve the quality of our support by linking articles into tickets and encouraging users to search our documentation prior to contacting us.
  • We are the definitive source on our product and we control our brand and message by using MindTouch to deliver our documentation, rather than having our customers rely on their self-generated product documentation.
  • Using MindTouch integrated with in our application will improve user adoption of our product; thereby increasing the likelihood our clients will have a shorter implementation time-frame and encouraging their users to stay in the system and not rely on spreadsheets and whiteboards to work efficiently.
  • By using MindTouch to produce our information, we have decreased the amount of time we spend updating documentation and decreased lead time for delivering the most current and accurate information available.
Tara Lynne Collier profile photo

Pricing Details

Agility CMS

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

MindTouch

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$0*
1.  included with license
Additional Pricing Details