What users are saying about
6 Ratings
179 Ratings
6 Ratings
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Score 7.1 out of 101
179 Ratings
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Score 7.7 out of 101

Likelihood to Recommend

Agility CMS

Agility is well suited for companies that want a balance of control and support. For major global site updates, these can be handled by Agility's support team, while minimal changes and updates can be performed autonomously by the company's own staff with ease. For companies that are interested in flexibility to reconstruct site structure or major global facelifts, Agility is less ideal because these changes must be handled and paid for through Agility support.
No photo available

MindTouch

It's good at easily creating and housing all our documentation/articles.It has a simple and effective way for customers to contact support. With the 3 contact methods appearing on certain pages of the site. And a good support contact form that integrates with our Salesforce.The user community features look to be a good fit for us, but we've not implemented it yet because our engineering department still needs to prepare the single-sign-on for us.It's not as appropriate for housing all our video tutorials. Right now we can put each video on its own page and list them similar to articles. It would be better if we could easily move and navigate between videos without having to click into individual pages. It'd also be nice to have more linking/association between videos and articles of the same subject matter.It's not as appropriate for offering our live class schedule or registration. I'd like to see a GoToMeeting integration. Or even a good way to display classes on a calendar, with the ability to filter which classes display on the calendar.
Kristen Kiley profile photo

Feature Rating Comparison

Security

Agility CMS
6.0
MindTouch
Role-based user permissions
Agility CMS
6.0
MindTouch

Platform & Infrastructure

Agility CMS
5.5
MindTouch
API
Agility CMS
3.0
MindTouch
Internationalization / multi-language
Agility CMS
8.0
MindTouch

Web Content Creation

Agility CMS
5.4
MindTouch
WYSIWYG editor
Agility CMS
6.0
MindTouch
Code quality / cleanliness
Agility CMS
9.0
MindTouch
Admin section
Agility CMS
5.0
MindTouch
Page templates
Agility CMS
5.0
MindTouch
Library of website themes
Agility CMS
5.0
MindTouch
Mobile optimization / responsive design
Agility CMS
4.0
MindTouch
Publishing workflow
Agility CMS
4.0
MindTouch

Web Content Management

Agility CMS
5.0
MindTouch
Content taxonomy
Agility CMS
5.0
MindTouch
SEO support
Agility CMS
4.0
MindTouch
Bulk management
Agility CMS
5.0
MindTouch
Availability / breadth of extensions
Agility CMS
6.0
MindTouch
Community / comment management
Agility CMS
5.0
MindTouch

Pros

Agility CMS

  • The ability to use both WYSIWYG and HTML to format content on the website
  • The ability to take a webpage down from public viewing, without deleting content
Jill Angelstad profile photo

MindTouch

  • Authoring and editing articles is quick and easy.
  • Mindtouch has a really responsive and helpful support team.
  • You can customize the structure of your documentation on MT.
  • You can easily re-use content from one article in another, as well as pull in multiple articles to a path or sequence of documentation.
Lila Krutel Meyer profile photo

Cons

Agility CMS

  • Simplification of uploading files would be ideal - where all files are located in the Media & Documents section rather than uploaded directly to Shared Content modules. One home for all files helps us keep track of what is uploaded and what is not.
  • Better copy/paste handling of content from external programs (cleaning Word document formatting, etc.), similar to handling by Word Press and other simplified CMS would be helpful.
  • Greater control over global content such as headers/footers, multi-language implementation, etc., would allow our developers more flexibility and reduce our time coordinating with Agility support and using BOH.
No photo available

MindTouch

  • Localization/translation solution and workflow is cumbersome. At the moment we translate to one language, but can foresee complexities in change management if we needed to manage many locales.
  • Improved documentation on advanced topics, such as working with underlying css classes and understanding dependencies. Overall though, Mindtouch documentation has improved significantly over the years.
Carol Menzigian profile photo

Likelihood to Renew

Agility CMS

Agility CMS 5.0
Based on 1 answer
I am not a part of this decision process at our organization.
Jill Angelstad profile photo

MindTouch

MindTouch 8.8
Based on 18 answers
We've put lots and lots of content into the MindTouch system, of course, so that makes it harder to opt out, but we're also very pleased with their rate of development and weekly pushing of improvements, as well as their response and solutions to our questions and input All in all, a winning combination.
Olav Andreas Frenning profile photo

Usability

Agility CMS

No score
No answers yet
No answers on this topic

MindTouch

MindTouch 7.5
Based on 29 answers
The site is responsive across multiple devices and screens. It has a clear path to contact support. The articles are searchable. Site users do have trouble navigating the site and finding what they need. That may be due to the architecture of the site, but it'd be nice if MindTouch offered more solutions are this. Our content is organized by product line. And many of those product lines have overlapping training content, so we have extensive duplicate content.
Kristen Kiley profile photo

Performance

Agility CMS

No score
No answers yet
No answers on this topic

MindTouch

MindTouch 8.0
Based on 10 answers
It feels very responsive both in editor mode and when browsing and searching for content as an unauthenticated user of the site. Service windows are announced well ahead of time, so I have never experienced downtime to the extent that I have been unable to get work done.
Olav Andreas Frenning profile photo

Support

Agility CMS

Agility CMS 9.0
Based on 1 answer
Support is always available and responsive when we email, responding right away that they are on the case, even if they are unable to solve the issue right away. Support will usually find the issue of our problem quickly and require minimal hand-holding, direction, or re-explanation from our team. They are knowledgeable about the platform and our instance and are able to run diagnostics with minimal information from us. When issues are resolved they always request confirmation that things are working as expected before closing out our tickets.
No photo available

MindTouch

MindTouch 7.6
Based on 31 answers
We recently were assigned a new customer contact, and I think that the service has fallen off slightly since then. But generally, we are pretty impressed with MindTouch's responsiveness to our questions and requests. (We do have the Premium support level.)
Patty Ewy profile photo

Online Training

Agility CMS

No score
No answers yet
No answers on this topic

MindTouch

MindTouch 8.8
Based on 5 answers
Written documentation and videos are very good and have helped on numerous occasions when I've had to look up how to accomplish a certain task. The reason I have not given a full score is mainly because there have been some inaccuracies in the documentation because updates to the MindTouch framework have slightly changed the way things work. But this is usually the same type of challenges I face when making documentation for the software solution we develop. So all in all I'm very satisfied with both the personal webinars and the online documentation MindTouch provides for their service.
Olav Andreas Frenning profile photo

Implementation

Agility CMS

No score
No answers yet
No answers on this topic

MindTouch

MindTouch 7.7
Based on 10 answers
Just know that there is so much more involved than adding your content. There are so many pieces to launching your site -- especially if you are moving from another platform. If you are not a person who typically works in the "website" realm, do your homework, ask your web people, engineers, etc., because there's a lot to do that you won't know about until you are unexpectedly smacked in the face with it. Learn from my mistakes! We are very happy now, but it was a long road getting to launch day for us
Lisa Fontaine profile photo

Alternatives Considered

Agility CMS

Agility offers a balance of simplicity and capability that other platforms don't offer. User-friendly platforms like Word Press do not offer our company the ability to fully customize our site based on our goals, but more adaptable programs like Drupal do not offer the support resources to simplify the structure of our site with pre-existing modules or professional development to meet our needs.
No photo available

MindTouch

I will be brief. DealerTeam is built upon Salesforce and we try to support native apps. We used Desk.com first for basic Help Ticket management. The product did not satisfy how our customers were looking for information. We upgraded to Service Cloud with Knowledge Base and spent one year writing content and developing our support agency. Again, our customers were upset about submitting help tickets and waiting for answers. They wanted access to self-help while working with a customer. Today we continue to use Service Cloud with MindTouch integration and have found complete success. There is simply no other solution I know of that is a flexible and easy to use as MindTouch when it come to providing customer success and product support
Travis Sousa profile photo

Scalability

Agility CMS

No score
No answers yet
No answers on this topic

MindTouch

MindTouch 1.5
Based on 3 answers
We tried to migrate to MindTouch for 5 months and failed, remained with Zendesk
Ziv Peled profile photo

Return on Investment

Agility CMS

  • Decreased employee efficiency: I would like to be able to load word documents directly onto the website without having to tweak so many formatting issues
Jill Angelstad profile photo

MindTouch

  • It has helped us succeed in a self-service model, which has helped us stem churn.
  • It has helped us consolidate our internal and external support content, which saves our teams time trying to find the answers they need.
  • It has allowed us to host client-facing technical documentation off our servers, so updates to this documentation don't require us to spend dev resources on updating it and are not tied to our release schedule.
Harry Kaplowitz profile photo

Pricing Details

Agility CMS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MindTouch

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$0*

* included with license

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