What users are saying about

Agility CMS

6 Ratings

MindTouch

Top Rated
179 Ratings

Agility CMS

6 Ratings
Score 7.6 out of 101

MindTouch

Top Rated
179 Ratings
Score 7.8 out of 101

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Likelihood to Recommend

Agility CMS

Agility is well suited for companies that want a balance of control and support. For major global site updates, these can be handled by Agility's support team, while minimal changes and updates can be performed autonomously by the company's own staff with ease. For companies that are interested in flexibility to reconstruct site structure or major global facelifts, Agility is less ideal because these changes must be handled and paid for through Agility support.
No photo available

MindTouch

It's good at easily creating and housing all our documentation/articles.It has a simple and effective way for customers to contact support. With the 3 contact methods appearing on certain pages of the site. And a good support contact form that integrates with our Salesforce.The user community features look to be a good fit for us, but we've not implemented it yet because our engineering department still needs to prepare the single-sign-on for us.It's not as appropriate for housing all our video tutorials. Right now we can put each video on its own page and list them similar to articles. It would be better if we could easily move and navigate between videos without having to click into individual pages. It'd also be nice to have more linking/association between videos and articles of the same subject matter.It's not as appropriate for offering our live class schedule or registration. I'd like to see a GoToMeeting integration. Or even a good way to display classes on a calendar, with the ability to filter which classes display on the calendar.
Kristen Kiley profile photo

Feature Rating Comparison

Security

Agility CMS
6.0
MindTouch
Role-based user permissions
Agility CMS
6.0
MindTouch

Platform & Infrastructure

Agility CMS
5.5
MindTouch
API
Agility CMS
3.0
MindTouch
Internationalization / multi-language
Agility CMS
8.0
MindTouch

Web Content Creation

Agility CMS
5.4
MindTouch
WYSIWYG editor
Agility CMS
6.0
MindTouch
Code quality / cleanliness
Agility CMS
9.0
MindTouch
Admin section
Agility CMS
5.0
MindTouch
Page templates
Agility CMS
5.0
MindTouch
Library of website themes
Agility CMS
5.0
MindTouch
Mobile optimization / responsive design
Agility CMS
4.0
MindTouch
Publishing workflow
Agility CMS
4.0
MindTouch

Web Content Management

Agility CMS
5.0
MindTouch
Content taxonomy
Agility CMS
5.0
MindTouch
SEO support
Agility CMS
4.0
MindTouch
Bulk management
Agility CMS
5.0
MindTouch
Availability / breadth of extensions
Agility CMS
6.0
MindTouch
Community / comment management
Agility CMS
5.0
MindTouch

Pros

  • File management within the CMS is extremely helpful as a hosting/uploading tool local to our web pages and content.
  • Ability to clone web page content across mutli-language websites takes only a few clicks, and translation can be performed easily based on default English content.
  • Ability to post shared content and link content to categories for easy organization of content on the web - post once, and serve the content up on the live site in multiple places.
No photo available
  • MindTouch has build a relevant platform to create and host public facing help content. It is easy to use yet robust enough to get highly technical with API's and seamless integrations.
  • MindTouch continues to revolutionize customer success. In the two years I have subscribed to their services, they continue to release new and useful features, educate and inspire the industry, drive innovation, and build strategic partnerships for long-term success.
  • MindTouch provides amazing customer and technical support. On top of a stellar product, they go out of there way to offer the best customer experience.
  • The Company Culture at MindTouch is impressive. Upon several visits to headquarters in downtown San Diego I have had the pleasure to become aquatinted with many of the employees. The company is comprised of stand-out talent and exceptional people working for the common goal of customer success
  • A dominate social media presence. If you want to know about MindTouch, you don't have to go very far. These guys are experts at what they sell and practice everything they preach.
Travis Sousa profile photo

Cons

  • Simplification of uploading files would be ideal - where all files are located in the Media & Documents section rather than uploaded directly to Shared Content modules. One home for all files helps us keep track of what is uploaded and what is not.
  • Better copy/paste handling of content from external programs (cleaning Word document formatting, etc.), similar to handling by Word Press and other simplified CMS would be helpful.
  • Greater control over global content such as headers/footers, multi-language implementation, etc., would allow our developers more flexibility and reduce our time coordinating with Agility support and using BOH.
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  • Every emerging technology strives to improve. Not all problems are foreseeable and bugs exist. If I could dream up where MindTouch can improve, I can assure you they have already begun.
  • The standard pay structure of buying a full year in advance might be tuff for smaller startups
  • I would love MindTouch to provide video hosting as part of their service.
Travis Sousa profile photo

Likelihood to Renew

Agility CMS5.0
Based on 1 answer
I am not a part of this decision process at our organization.
Jill Angelstad profile photo
MindTouch8.8
Based on 18 answers
Overall, we are extremely happy with the product and customer support. Beyond that, we've invested a lot of time and money into our site, and to move to a different platform wouldn't make sense for us.
Lisa Fontaine profile photo

Usability

No score
No answers yet
No answers on this topic
MindTouch7.3
Based on 29 answers
I think for the most part, the system is easy to use. BUT, if you want any customization, you need a developer. Period.
Lisa Fontaine profile photo

Performance

No score
No answers yet
No answers on this topic
MindTouch7.9
Based on 10 answers
It feels very responsive both in editor mode and when browsing and searching for content as an unauthenticated user of the site. Service windows are announced well ahead of time, so I have never experienced downtime to the extent that I have been unable to get work done.
Olav Andreas Frenning profile photo

Support

Agility CMS9.0
Based on 1 answer
Support is always available and responsive when we email, responding right away that they are on the case, even if they are unable to solve the issue right away. Support will usually find the issue of our problem quickly and require minimal hand-holding, direction, or re-explanation from our team. They are knowledgeable about the platform and our instance and are able to run diagnostics with minimal information from us. When issues are resolved they always request confirmation that things are working as expected before closing out our tickets.
No photo available
MindTouch7.4
Based on 31 answers
Quick response to tickets logged on their portal. Support takes their time and uses industry tools for screen sharing for detailed walk through on simple to complex issues. Their customer success center provides a good starting point for advanced customization options of the application
Chad Kipper profile photo

Online Training

No score
No answers yet
No answers on this topic
MindTouch8.7
Based on 5 answers
Written documentation and videos are very good and have helped on numerous occasions when I've had to look up how to accomplish a certain task. The reason I have not given a full score is mainly because there have been some inaccuracies in the documentation because updates to the MindTouch framework have slightly changed the way things work. But this is usually the same type of challenges I face when making documentation for the software solution we develop. So all in all I'm very satisfied with both the personal webinars and the online documentation MindTouch provides for their service.
Olav Andreas Frenning profile photo

Implementation

No score
No answers yet
No answers on this topic
MindTouch7.9
Based on 10 answers
Implementation was fairly quick. Migration of content from our old CMS could be started right away, while we had a design agency work on the visual aspects of the site. Although some tweaking and CSS troubleshooting was required underway, the system was functional and could be used by ourselves and our customer base from the first week of launch, albeit without the custom styling completely implemented. I'd say that's pretty good.
Olav Andreas Frenning profile photo

Alternatives Considered

Agility offers a balance of simplicity and capability that other platforms don't offer. User-friendly platforms like Word Press do not offer our company the ability to fully customize our site based on our goals, but more adaptable programs like Drupal do not offer the support resources to simplify the structure of our site with pre-existing modules or professional development to meet our needs.
No photo available
We considered:
  • Home-built solution
  • Self-hosted solution using out-of-the-box libraries for API documentation
  • Wordpress, Joomla, and other light-weight CMS/blog solutions for API and other documentation
  • Knowledge bases built into existing/prospective customer service / ticketing systems: HelpScout, Desk.com, Freshdesk, etc.
We chose MindTouch because our management was already familiar with the solution, having implemented it before. Also, it's feature set was more robust than any of the other solutions we looked at, and has the customer service/support staff to help us get up and running quickly. We also appreciated the enterprise-level features made available, like custom SSL certs and domain names, branding, and customizability.
Ben Mo profile photo

Scalability

No score
No answers yet
No answers on this topic
MindTouch2.6
Based on 3 answers
We tried to migrate to MindTouch for 5 months and failed, remained with Zendesk
Ziv Peled profile photo

Return on Investment

  • It is fairly simple for our employees to make web updates via Agility CMS, and this greatly optimizes our employee efficiency.
  • We are able to load and host company files easily via Agility CMS Media & Documents, which allows minimal, quick content sharing between departments when other file sharing platforms are not available.
  • Automation platforms and tracking code easily integrate with Agility CMS global headers to allow us to seamlessly acquire analytics on our site visits and content access.
No photo available
  • Churn is non-existent. We make a change and deploy it with no risk to our subscribers or other organizations.
  • Our support organization is already armed with the latest, most correct content, and their responsiveness has hugely improved. We've moved to more of a self-serve model lately and for the most part this is working very well thanks to MindTouch. Our NPS is superb.
  • Unfortunately, MindTouch has had very little effect on our sales cycle; culturally tech docs just aren't top of mind for sales reps. They only want PDFs of manuals in front of them, and never provide access to our MindTouch site.
Tanner Volz profile photo

Pricing Details

Agility CMS

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

MindTouch

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$0*
1.  included with license
Additional Pricing Details