What users are saying about

Agiloft Custom Workflow/BPM

2 Ratings
Score 10 out of 101

Aurea CX Platform

8 Ratings
Score 5.7 out of 101

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Likelihood to Recommend

Agiloft Custom Workflow/BPM

Agiloft is perfect for managing requisitions, linking those requisitions to their appropriate contracts (and getting the contracts directly executed via DocuSign or Adobe), notifications on upcoming renewals, spend tracking, trend analysis, contractor access management and ticket automation, audits, and much more. The tool flexible enough to integrate with other platforms but users need to be made aware of the requirements/limitations of the integrations.
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Aurea CX Platform

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
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Feature Rating Comparison

Reporting & Analytics

Agiloft Custom Workflow/BPM
Aurea CX Platform
5.3
Dashboards
Agiloft Custom Workflow/BPM
Aurea CX Platform
6.0
Standard reports
Agiloft Custom Workflow/BPM
Aurea CX Platform
6.0
Custom reports
Agiloft Custom Workflow/BPM
Aurea CX Platform
4.0

Process Engine

Agiloft Custom Workflow/BPM
Aurea CX Platform
5.8
Process designer
Agiloft Custom Workflow/BPM
Aurea CX Platform
6.0
Process simulation
Agiloft Custom Workflow/BPM
Aurea CX Platform
7.0
Business rules engine
Agiloft Custom Workflow/BPM
Aurea CX Platform
5.0
SOA support
Agiloft Custom Workflow/BPM
Aurea CX Platform
5.0
Process player
Agiloft Custom Workflow/BPM
Aurea CX Platform
7.0
Model execution
Agiloft Custom Workflow/BPM
Aurea CX Platform
5.0

Collaboration

Agiloft Custom Workflow/BPM
Aurea CX Platform
4.0
Social collaboration tools
Agiloft Custom Workflow/BPM
Aurea CX Platform
4.0

Content Management Capabilties

Agiloft Custom Workflow/BPM
Aurea CX Platform
4.0
Content management
Agiloft Custom Workflow/BPM
Aurea CX Platform
4.0

Pros

  • Ease of use for both end users and administrators
  • Limitless workflow development to automate processes
  • Flexibility to integrate with other software platforms
Carly Cockman profile photo
  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
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Cons

  • We have a history of quick but unhelpful responses from customer support. Fortunately, we are able to work with our implementation specialist when support tickets require escalation. There is a clear eagerness to assist, but the communication from support lacks depth. You have to be extremely specific with your desired resolution.
Carly Cockman profile photo
  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
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Return on Investment

  • Agiloft has streamlined the requisitioning process and eliminated manual effort and repetitive low-value tasks.
  • We now have a single source of truth for our SOC audits.
Carly Cockman profile photo
  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
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Pricing Details

Agiloft Custom Workflow/BPM

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Aurea CX Platform

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details