Likelihood to Recommend Originally we used it as a guide for a workflow and it was amazing. As I stated earlier, we currently use it to decimate status based on tasks, great. We tried to use it as more of a Project Management platform and it wasn't really the best, but it isn't made for that either. Then again, using
Microsoft Project can be linked to it to communicate the milestones.
Read full review Laserfiche is well suited to the submission of simple routine reports to create a record repository. We use it for routine transport reports, audit reports, and anonymous citizen complaints. It creates a simple chronological record of routine events that can be reviewed and easily stored and recalled. Because the reports are in PDF format, it is not well suited to anything that needs to be imported into a common database or amended after submission.
Read full review Pros Ease of use for both end users and administrators Limitless workflow development to automate processes Flexibility to integrate with other software platforms Read full review Laserfiche is easy to learn. Anyone, whether they have experience with IT or not, can learn how to use Laserfiche. Laserfiche Forms allows people to use the form without having each person needing to be fully licensed which saves money. Laserfiche Workflow and Forms can make processes quick, easy, and efficient, freeing up time so staff can get more work done. Read full review Cons Reporting - If reporting is important, you may consider another platform like Tableau which can be fed from Agiloft Sorry, just reporting Read full review While Laserfiche has some powerful development tools, it is difficult to manage configurations while promoting code across environments. For example, SQL connections and other environment specific resources have to be manually configured in each environment. Laserfiche forms are a newer addition to the product family and could use some product maturity. While easy to use for simple forms, once your forms become more complex, you need to accomplish tasks by heavy JavaScript coding. Read full review Likelihood to Renew We plan on renewing Laserfiche for the coming year but also have been considering a scanning and document management solution that can be purchased from our new accounting system company, we are implementing the accounting system this year. It will be a couple years before we make a decision to stay with Laserfiche or change.
Read full review Usability As with our brains, we only use 10% of its capability. It can be as complex as you want it to be or as simple. The training requirements to use it have been minimal depending on the application. This is really a reflection as to how the workflow was configured
Read full review It has an intuitive design that feels very natural to any user that has ever used Outlook or Windows Explorer. There are multiple ways to perform every action in order to help users with various software experiences find the shortcuts and actions they seek quickly and effectively.
Read full review Reliability and Availability I am very satisfied with Laserfiche. I have found that certain larger jobs may are slow. This may also be related to our infrastructure environment. We have been able to tune Laserfiche to increase performance on larger jobs.
Read full review Performance Performance, of course, is largely dependent on the underlying environment. Laserfiche does its part with multi-threading, taking advantage of multi-core servers on scanning, workflows, and bots. A SQL-Server back-end is suitable for small to medium-sized company, but may not scale to large, where Oracle would be the better choice. Workflows can be poorly written and perform recursive work slowing down the system. It's better to run batch type workflows at night when possible.
Read full review Support Rating We have enlisted the help of Agiloft support on various occasions and it has been excellent. You work with an individual that understands your workflow and will help you figure out how to make corrections
Read full review I have never had to wait for help from Laserfiche. If I cannot find the answer online, I can easily send an email to a customer support representative. I have always been helped the same day and my questions have always been resolved. The Empower conference is always a great learning opportunity and the online resources and webinars are top-notch.
Alexa Siebert Records Management Technician, Public Works and Utilities
Read full review Online Training Easily accessible 24/7 so am able to complete courseware whenever time allows: Commute to work; waiting for friends or family; at night while relaxing [with a delicious glass of wine!]; whenever and wherever time and circumstances permit. Courseware is well written and presented in an easy to follow and understand format.
Read full review Alternatives Considered We evaluated a couple of products and found that they were either unable to create the workflow that we needed and lacked support. But to be fair, we evaluated the previous generation of Intellect.
Read full review The core infrastructure of Laserfiche, and the end user experience, is vastly superior.
OnBase has a TERRIBLE UI and administration console by comparison. The core architecture of
OnBase is also more scattered, while all Laserfiche processes go through a single service. Overall, the Laserfiche product is easier and more intuitive to install, maintain, and use.
Read full review Return on Investment Agiloft has streamlined the requisitioning process and eliminated manual effort and repetitive low-value tasks. We now have a single source of truth for our SOC audits. Read full review Laserfiche has increased the efficiency of our sales reps by giving making all of the historical sales deal information very simple and fast to retrieve. Laserfiche has increased our efficiency with our AP department and gave department heads the ability to approve invoices where ever they are. I would say the biggest ROI came with the transparency of the order process for new deals. Before there would be numerous phone calls made daily to find out where an order was within the process, and now you can simply look at all deals at any time. Read full review ScreenShots Agiloft Custom Workflow/BPM Screenshots