Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organization’s IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale to…
We find Agiloft dramatically easier to customize than Salesforce, which we have found rather limiting and awkward. Plus Agiloft has a considerably lower price.
Most of the other CRM software packages we evaluated were either too complicated or time
consuming to setup and customize, or they were too expensive, especially since many
of the companies charge additional fees for each additional module or function
We were looking for a product in which all our employees could utilize successfully. We did not want our staff to be intimidated by a product too difficult use.
Agiloft's singular advantage is its ease of customization that allows you to capture automation requirements right at the point of use. We knew our company would always be developing new requirements for its customer-facing processes and any tool that made customization …
As I have said I have been an Agiloft user for 10 years. We are also Salesforce users, but we have made a clear separation between CRM and Help/Service management.
Verified User
Director
Chose Agiloft Flexible Service Desk Suite
Far less expensive, faster to deploy, highly educated and stable Agiloft support staff.
Verified User
Director
Chose Agiloft Flexible Service Desk Suite
We did user studies to compare Agiloft with several other vendors and our users preferred the features and usability of Agiloft.
We evaluated three other platforms when we were searching for the best fit for our company. Agiloft was the only solution that offered a fully customizeable solution to our needs.
N/A - Agiloft was already chosen as the tool we were going to use (by an employee that has now left the company) before I was given the assignment of working on this.