What users are saying about

Azuqua

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31 Ratings
15 Ratings
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Score 8.8 out of 101

Azuqua

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31 Ratings
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Score 8.1 out of 101

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Likelihood to Recommend

Agiloft Flexible Service Desk Suite

Agiloft is a fully GUI based system that requires very little or no coding. That allows for a very quick deployment of a new install and for adding new features. Therefore, it works great for companies that don't want to write a new system from the ground up.
Don Ruxton profile photo

Azuqua

Azuqua is well suited to connect data based systems or to add an extra level of automation to Smartsheet without requiring the control center. It is also well suited for people who don't have in depth understandings of programming. The UI is mostly visual with click and drag systems instead of requiring manually entered variables.
Brooke Addams profile photo

Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.6
Azuqua
Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
Azuqua
Service restoration
Agiloft Flexible Service Desk Suite
10.0
Azuqua
Self-service tools
Agiloft Flexible Service Desk Suite
9.6
Azuqua
Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
Azuqua
ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
8.2
Azuqua

ITSM asset management

Agiloft Flexible Service Desk Suite
9.2
Azuqua
Configuration mangement
Agiloft Flexible Service Desk Suite
8.8
Azuqua
Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.6
Azuqua

Change management

Agiloft Flexible Service Desk Suite
9.8
Azuqua
Change requests repository
Agiloft Flexible Service Desk Suite
9.6
Azuqua
Service-level management
Agiloft Flexible Service Desk Suite
10.0
Azuqua

Cloud Data Integration

Agiloft Flexible Service Desk Suite
Azuqua
7.1
Pre-built connectors
Agiloft Flexible Service Desk Suite
Azuqua
7.2
Connector modification
Agiloft Flexible Service Desk Suite
Azuqua
7.1
Support for real-time and batch integration
Agiloft Flexible Service Desk Suite
Azuqua
7.4
Data quality services
Agiloft Flexible Service Desk Suite
Azuqua
7.0
Data security features
Agiloft Flexible Service Desk Suite
Azuqua
7.5
Monitoring console
Agiloft Flexible Service Desk Suite
Azuqua
6.4

Pros

  • Agiloft is amazingly flexible, making it fast and easy to customize and develop sophisticated systems.
  • It has an astonishingly complete set of features. It can do everything we have wanted it to do.
  • Agiloft's customer support is great. They always provide a rapid response to our questions.
Max Henrion profile photo
  • There is a customized help button for each card that gives details on what it does and sometimes examples of what it should work like. This helps decide the best way to accomplish the business problem.
  • During the trial period and for accounts at higher subscription levels, Azuqua has dedicated assistance people who will screen share or email you examples to help work through points where you are stuck.
  • Azuqua integrates cleanly with many software applications. We are only using it for two, but the possibilities are endless for what you can accomplish with it.
Brooke Addams profile photo

Cons

  • Its feature set is so complete, we have yet to find it missing something that we needed.
  • I wish we could automatically transition our CRM from Salesforce into Agiloft
Max Henrion profile photo
  • The learning curve for new users can be a bit steep, so more video tutorials would be great
  • Advanced design webinars
  • Additional usage tutorials and examples
No photo available

Likelihood to Renew

Agiloft Flexible Service Desk Suite8.9
Based on 9 answers
We have invested a lot of effort in tailoring the solution to our needs. Our users (both internal and external) are comfortable with it and we have aligned it with our workflow. We have also integrated it into our implementation processes and are working to connect it to our SDLC.
No photo available
No score
No answers yet
No answers on this topic

Usability

Agiloft Flexible Service Desk Suite7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo
No score
No answers yet
No answers on this topic

Support

Agiloft Flexible Service Desk Suite9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We selected Agiloft as their product had the most features and required the least programming to implement and add new features.
Don Ruxton profile photo
I had to use the Automate tool for funneling image assets in bulk (tens of thousands) from FTPs into various destinations on an eCommerce platform. The user interface was quite harsh in comparison to Azuqua. Far more text/code line driven.
Scott Davis profile photo

Return on Investment

  • Employee efficiency is much higher, as they aren't spending time on tasks that don't add value.
  • From a sales perspective, we have a much better view on what is in the pipeline, and what the likely conversion % is.
  • Overall, we are much more organized due to the tool, and I think mainly it is due to the increased visibility that is possible. Tracking processes, automating reminders, etc makes our operations department run much more effectively. We are looking forward to how much more we can get out of the tool in the future.
Michael Canino profile photo
  • Increased employee productivity - time savings
No photo available

Pricing Details

Agiloft Flexible Service Desk Suite

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Agiloft Flexible Service Desk Suite More Information

Azuqua

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details
Azuqua’s pricing is built for scale and is based on the number of FLOs (automations or integrations) that are turned on. There isn’t a limit to the number of applications you can connect in a FLO or on the number of executions, so there is always room to grow. For more information on pricing, visit www.azuqua.com/pricing.

Azuqua More Information