What users are saying about

Agiloft Flexible Service Desk Suite

15 Ratings
Score 8.7 out of 101

Bonita BPM

65 Ratings
Score 7.6 out of 101

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Likelihood to Recommend

Agiloft Flexible Service Desk Suite

Agiloft is most suited to meeting the needs of an organization that requires rapid and frequent process changes for critical processes, and values empowering the people who do the job to determine how best to automate it - essentially rapidly growing, democratic organization.It's hard to imagine an inappropriate scenario to use Agiloft, but one that comes to mind is organzations requiring a complete, finished, highly structured solution that they do not want to change over time. Agiloft is designed with the expectation that clients will adapt it to their needs so many functions are left undone, rather than throwing a "kitchen sink" at the customer and letting them choose what they need.The best way to work with Agiloft is to take the training class, then have a small success with a small team, involving the employees and first level management in the deployment. They'll tell everyone else how much they like it. This reduces the possibility of slow development cycles and an undue dependence on outside expertise, while maximizing the return on Agiloft's investment in easy customizability.
Eric Novikoff profile photo

Bonita BPM

It is well suited for well defined workflows. It could be tricky if the process and its subprocesses work on the same data. Dynamic case management is not supported.
Maciej Michalak profile photo

Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.6
Bonita BPM
Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
Bonita BPM
Service restoration
Agiloft Flexible Service Desk Suite
10.0
Bonita BPM
Self-service tools
Agiloft Flexible Service Desk Suite
9.6
Bonita BPM
Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
Bonita BPM
ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
8.3
Bonita BPM

ITSM asset management

Agiloft Flexible Service Desk Suite
9.2
Bonita BPM
Configuration mangement
Agiloft Flexible Service Desk Suite
8.9
Bonita BPM
Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.6
Bonita BPM

Change management

Agiloft Flexible Service Desk Suite
9.8
Bonita BPM
Change requests repository
Agiloft Flexible Service Desk Suite
9.6
Bonita BPM
Service-level management
Agiloft Flexible Service Desk Suite
10.0
Bonita BPM

Reporting & Analytics

Agiloft Flexible Service Desk Suite
Bonita BPM
8.2
Dashboards
Agiloft Flexible Service Desk Suite
Bonita BPM
8.6
Standard reports
Agiloft Flexible Service Desk Suite
Bonita BPM
8.4
Custom reports
Agiloft Flexible Service Desk Suite
Bonita BPM
7.6

Process Engine

Agiloft Flexible Service Desk Suite
Bonita BPM
8.2
Process designer
Agiloft Flexible Service Desk Suite
Bonita BPM
8.7
Process simulation
Agiloft Flexible Service Desk Suite
Bonita BPM
6.9
Business rules engine
Agiloft Flexible Service Desk Suite
Bonita BPM
7.5
SOA support
Agiloft Flexible Service Desk Suite
Bonita BPM
8.9
Process player
Agiloft Flexible Service Desk Suite
Bonita BPM
6.7
Support for modeling languages
Agiloft Flexible Service Desk Suite
Bonita BPM
8.8
Form builder
Agiloft Flexible Service Desk Suite
Bonita BPM
9.1
Model execution
Agiloft Flexible Service Desk Suite
Bonita BPM
9.1

Collaboration

Agiloft Flexible Service Desk Suite
Bonita BPM
9.2
Social collaboration tools
Agiloft Flexible Service Desk Suite
Bonita BPM
9.2

Content Management Capabilties

Agiloft Flexible Service Desk Suite
Bonita BPM
6.9
Content management
Agiloft Flexible Service Desk Suite
Bonita BPM
6.9

Pros

  • Fully GUI based interface that has drastically reduced the time to add new features/workflows.
  • The product was very easy to deploy and add features like Single-Sign On and user provisioning from our internal DataWarehouse. Again, vendor support was a big help while implementing those features.
  • The workflows include a very comprehensive rule-based system that can trigger various actions like escalations, emails, changes of request state and more. All without any coding. Again, fully GUI based.
Don Ruxton profile photo
  • It is a very low cost platform. You can start with open-source edition which is free and with the application number growth upgrade to subscription editions for more features and support. Subscription editions are still not expensive compared to bigger players platforms.
  • It offers a great UI designer tool for rapid building process forms and web applications.
  • It gives a lot of flexibility and extensibility. It comes with features like built-in connectors, convenient API, and a web portal. You can add your own connectors, extend the API and customize the portal for your own needs.
Maciej Michalak profile photo

Cons

  • They could build a slicker look to the graphical charts output for the reports. These look a bit dated, and I would like the ability to customize them more.
  • I find that some features of the tool are difficult to find, and aren't necessarily in the most common sense of places. This definitely eases with experience with the tool, but initially it will take some time just to figure out the setup of the tool and where things are located. For example, permissions can be set on many different levels, which is great, but logically finding where to find the differing permission levels is difficult at first. I would suggest attending their admin training session to initiate yourself with the tool at first, so you're not as reliant on Agiloft initially to guide you in building the tool, which can get expensive.
Michael Canino profile photo
  • Bonita forms are not highly customizable in terms of design.
  • Some updates may break down your interface. A "test mode" on a virtual appliance with replicated copy of your [production] environment would be a great improvement.
  • There is no ctrl-Z, no undo or redo, in the UI Designer editor.
No photo available

Likelihood to Renew

Agiloft Flexible Service Desk Suite8.9
Based on 9 answers
It definitely works for what we need and is the best product for us. Also, I can't imagine many companies can offer support as great as they do.
Elizabeth Lepisto profile photo
No score
No answers yet
No answers on this topic

Usability

Agiloft Flexible Service Desk Suite7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo
No score
No answers yet
No answers on this topic

Performance

No score
No answers yet
No answers on this topic
Bonita BPM8.0
Based on 2 answers
Engine itself is efficient enough for most cases I dealt with. It can also be extended by clustering. I have done performance tests with JMeter and only managed to induce the crash of... JMeter. If there are efficiency issues they usually concern bad design/implementation of created apps or bottlenecks in integrated systems. Although I have met two cases with efficiency loss.
1. Java 7 related PermGen saturation caused by big number of installed apps (there is no jar dependency reusal between apps option).
2. Big number of waiting event handlers in processes stresses the database.
Maciej Michalak profile photo

Support

Agiloft Flexible Service Desk Suite9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo
Bonita BPM6.0
Based on 1 answer
Resolution time is sometimes slow
No photo available

Implementation

No score
No answers yet
No answers on this topic
Bonita BPM7.3
Based on 4 answers
It is better implemented with in-house expertise.
Olatunji Akanbi profile photo

Alternatives Considered

We selected Agiloft as their product had the most features and required the least programming to implement and add new features.
Don Ruxton profile photo
Bonita BPM is simpler to use, development is faster and you don't have to write complicated codes to develop processes.
Olatunji Akanbi profile photo

Scalability

No score
No answers yet
No answers on this topic
Bonita BPM7.5
Based on 10 answers
With Bonita, a company can use connectors to communicate with the external world. Several connectors are already supplied and you can develop new ones if necessary. BonitaSoft can scale out over 1,000 requests per second, and you can scale the machine hosting the Bonitasoft solution to adapt it depending on the number of processes you run in parallel.
No photo available

Return on Investment

  • We have been able to reduce the time to resolve service related issues drastically. We also use our system for account requests, assets management, software requests and handling confidential issues with added security and that table.
Don Ruxton profile photo
  • no ROI yet as it's still in development phase
No photo available

Pricing Details

Agiloft Flexible Service Desk Suite

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Bonita BPM

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details