What users are saying about
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.8 out of 101
66 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101

Add comparison

Likelihood to Recommend

Agiloft Flexible Service Desk Suite

Agiloft is great for tracking events and recording the process to close the event out thoroughly and efficiently.
Matt Gibson profile photo

Bonita BPM

If you need a complete BPM Suite, easy to use and with rich UI development tools, Bonita BPM is the only way to go
No photo available

Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.6
Bonita BPM
Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
Bonita BPM
Service restoration
Agiloft Flexible Service Desk Suite
10.0
Bonita BPM
Self-service tools
Agiloft Flexible Service Desk Suite
9.6
Bonita BPM
Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
Bonita BPM
ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
8.2
Bonita BPM

ITSM asset management

Agiloft Flexible Service Desk Suite
9.2
Bonita BPM
Configuration mangement
Agiloft Flexible Service Desk Suite
8.8
Bonita BPM
Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.6
Bonita BPM

Change management

Agiloft Flexible Service Desk Suite
9.8
Bonita BPM
Change requests repository
Agiloft Flexible Service Desk Suite
9.6
Bonita BPM
Service-level management
Agiloft Flexible Service Desk Suite
10.0
Bonita BPM

Reporting & Analytics

Agiloft Flexible Service Desk Suite
Bonita BPM
8.4
Dashboards
Agiloft Flexible Service Desk Suite
Bonita BPM
8.7
Standard reports
Agiloft Flexible Service Desk Suite
Bonita BPM
8.6
Custom reports
Agiloft Flexible Service Desk Suite
Bonita BPM
7.8

Process Engine

Agiloft Flexible Service Desk Suite
Bonita BPM
8.4
Process designer
Agiloft Flexible Service Desk Suite
Bonita BPM
8.8
Process simulation
Agiloft Flexible Service Desk Suite
Bonita BPM
6.9
Business rules engine
Agiloft Flexible Service Desk Suite
Bonita BPM
7.7
SOA support
Agiloft Flexible Service Desk Suite
Bonita BPM
9.3
Process player
Agiloft Flexible Service Desk Suite
Bonita BPM
6.7
Support for modeling languages
Agiloft Flexible Service Desk Suite
Bonita BPM
9.2
Form builder
Agiloft Flexible Service Desk Suite
Bonita BPM
9.4
Model execution
Agiloft Flexible Service Desk Suite
Bonita BPM
9.4

Collaboration

Agiloft Flexible Service Desk Suite
Bonita BPM
9.5
Social collaboration tools
Agiloft Flexible Service Desk Suite
Bonita BPM
9.5

Content Management Capabilties

Agiloft Flexible Service Desk Suite
Bonita BPM
6.9
Content management
Agiloft Flexible Service Desk Suite
Bonita BPM
6.9

Pros

  • Fully GUI based interface that has drastically reduced the time to add new features/workflows.
  • The product was very easy to deploy and add features like Single-Sign On and user provisioning from our internal DataWarehouse. Again, vendor support was a big help while implementing those features.
  • The workflows include a very comprehensive rule-based system that can trigger various actions like escalations, emails, changes of request state and more. All without any coding. Again, fully GUI based.
Don Ruxton profile photo
  • Connection to other legacy systems, ERP, CRM.
  • Easy UI development
  • Fast time to market
No photo available

Cons

  • The documentation was a little dated, but they have recently updated the online help and now it is in line with the current version features.
Don Ruxton profile photo
  • There is only one business data model. Even if deploying new processes does not require stopping the platform, the BDM update requires it.
  • During the platform evolution often new bugs were introduced so it was risky to deploy the platform in the low minor version. For example, there were memory leaks from 7.2.0 to 7.2.3.
  • The administrator portal could be improved. It is hard to look at subprocess data, for example and it is sometimes better to investigate with SQL queries. I don't like new (7.3) task list either.
Maciej Michalak profile photo

Likelihood to Renew

Agiloft Flexible Service Desk Suite8.9
Based on 9 answers
We haven't experienced any problems or deficiencies that would lead us to choose another tool for the applications we have already moved to Agiloft. We also plan to deploy Agiloft for new applications due to our increasing knowledge of what it can do and increasing acceptance among our staff.
Eric Novikoff profile photo
No score
No answers yet
No answers on this topic

Usability

Agiloft Flexible Service Desk Suite7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo
No score
No answers yet
No answers on this topic

Performance

No score
No answers yet
No answers on this topic
Bonita BPM8.0
Based on 2 answers
Engine itself is efficient enough for most cases I dealt with. It can also be extended by clustering. I have done performance tests with JMeter and only managed to induce the crash of... JMeter. If there are efficiency issues they usually concern bad design/implementation of created apps or bottlenecks in integrated systems. Although I have met two cases with efficiency loss.
1. Java 7 related PermGen saturation caused by big number of installed apps (there is no jar dependency reusal between apps option).
2. Big number of waiting event handlers in processes stresses the database.
Maciej Michalak profile photo

Support

Agiloft Flexible Service Desk Suite9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo
Bonita BPM6.0
Based on 1 answer
Resolution time is sometimes slow
No photo available

Implementation

No score
No answers yet
No answers on this topic
Bonita BPM7.3
Based on 4 answers
It is better implemented with in-house expertise.
Olatunji Akanbi profile photo

Alternatives Considered

We selected Agiloft as their product had the most features and required the least programming to implement and add new features.
Don Ruxton profile photo
Bonita BPM does have some nice visual tools. The annual maintenance is not so high and we particularly liked the visual tool to create business rules. Bonitasoft’s color-coded tools make life a bit simpler and more memorable for beginners or non-coder people. We really like Bonitasoft’s color-coded tools for creating rules.
No photo available

Scalability

No score
No answers yet
No answers on this topic
Bonita BPM7.5
Based on 10 answers
Bonita BPM offers a licensing mode which allows clustering, so that scalability needs can be fulfilled. Besides this posibility, their data model architecture is oriented to build a "business oriented" database disengaged to "workflow oriented" database, which allows for building complex schemas.
Alberto Alvarez Besada profile photo

Return on Investment

  • We have been able to reduce the time to resolve service related issues drastically. We also use our system for account requests, assets management, software requests and handling confidential issues with added security and that table.
Don Ruxton profile photo
  • BPM has been purchased when it has been demonstrated that one process lack of efficiency was costing around 80k€ per year to the company in manual administrative tasks
  • The use of a BPM to synchronise some common fields between two database has improve velocity and reliability of customer support communication on our bug tracking system.
No photo available

Pricing Details

Agiloft Flexible Service Desk Suite

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Bonita BPM

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details