What users are saying about
15 Ratings
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Score 9.1 out of 101
66 Ratings
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Score 7.9 out of 101

Likelihood to Recommend

Agiloft Flexible Service Desk Suite

We wanted a product that would be user friendly for all our department staff (help desk support, trainers and programmers)
Lanetta Ashley profile photo

Bonita BPM

Very appropriate for teams building applications and that have Java/DB experts to assist the business analyst. Not well suited to environments where just a business analyst wants to deploy a practical application.Needs more help and "out of the box" groovy scripts for common tasks, especially using the Engine API.
Mark Monterastelli profile photo

Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.5
Bonita BPM
Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
Bonita BPM
Service restoration
Agiloft Flexible Service Desk Suite
10.0
Bonita BPM
Self-service tools
Agiloft Flexible Service Desk Suite
9.7
Bonita BPM
Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
Bonita BPM
ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
7.8
Bonita BPM

ITSM asset management

Agiloft Flexible Service Desk Suite
9.1
Bonita BPM
Configuration mangement
Agiloft Flexible Service Desk Suite
8.5
Bonita BPM
Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.7
Bonita BPM

Change management

Agiloft Flexible Service Desk Suite
9.9
Bonita BPM
Change requests repository
Agiloft Flexible Service Desk Suite
9.7
Bonita BPM
Service-level management
Agiloft Flexible Service Desk Suite
10.0
Bonita BPM

Reporting & Analytics

Agiloft Flexible Service Desk Suite
Bonita BPM
8.5
Dashboards
Agiloft Flexible Service Desk Suite
Bonita BPM
8.9
Standard reports
Agiloft Flexible Service Desk Suite
Bonita BPM
8.8
Custom reports
Agiloft Flexible Service Desk Suite
Bonita BPM
7.9

Process Engine

Agiloft Flexible Service Desk Suite
Bonita BPM
8.6
Process designer
Agiloft Flexible Service Desk Suite
Bonita BPM
8.9
Process simulation
Agiloft Flexible Service Desk Suite
Bonita BPM
6.9
Business rules engine
Agiloft Flexible Service Desk Suite
Bonita BPM
7.8
SOA support
Agiloft Flexible Service Desk Suite
Bonita BPM
9.7
Process player
Agiloft Flexible Service Desk Suite
Bonita BPM
6.7
Support for modeling languages
Agiloft Flexible Service Desk Suite
Bonita BPM
9.7
Form builder
Agiloft Flexible Service Desk Suite
Bonita BPM
9.7
Model execution
Agiloft Flexible Service Desk Suite
Bonita BPM
9.7

Collaboration

Agiloft Flexible Service Desk Suite
Bonita BPM
9.8
Social collaboration tools
Agiloft Flexible Service Desk Suite
Bonita BPM
9.8

Content Management Capabilties

Agiloft Flexible Service Desk Suite
Bonita BPM
7.0
Content management
Agiloft Flexible Service Desk Suite
Bonita BPM
7.0

Pros

Agiloft Flexible Service Desk Suite

  • Agiloft is amazingly flexible, making it fast and easy to customize and develop sophisticated systems.
  • It has an astonishingly complete set of features. It can do everything we have wanted it to do.
  • Agiloft's customer support is great. They always provide a rapid response to our questions.
Max Henrion profile photo

Bonita BPM

  • Easy to use
  • Good documentation and training
  • Easy to learn and understand
Gary Galstian profile photo

Cons

Agiloft Flexible Service Desk Suite

  • Customer portal GUI and template deployment
No photo available

Bonita BPM

  • Not many discussion groups around
Gary Galstian profile photo

Likelihood to Renew

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 8.9
Based on 9 answers
We have invested a lot of effort in tailoring the solution to our needs. Our users (both internal and external) are comfortable with it and we have aligned it with our workflow. We have also integrated it into our implementation processes and are working to connect it to our SDLC.
No photo available

Bonita BPM

No score
No answers yet
No answers on this topic

Usability

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo

Bonita BPM

No score
No answers yet
No answers on this topic

Performance

Agiloft Flexible Service Desk Suite

No score
No answers yet
No answers on this topic

Bonita BPM

Bonita BPM 8.0
Based on 2 answers
Engine itself is efficient enough for most cases I dealt with. It can also be extended by clustering. I have done performance tests with JMeter and only managed to induce the crash of... JMeter. If there are efficiency issues they usually concern bad design/implementation of created apps or bottlenecks in integrated systems. Although I have met two cases with efficiency loss.
1. Java 7 related PermGen saturation caused by big number of installed apps (there is no jar dependency reusal between apps option).
2. Big number of waiting event handlers in processes stresses the database.
Maciej Michalak profile photo

Support

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo

Bonita BPM

Bonita BPM 6.0
Based on 1 answer
Resolution time is sometimes slow
No photo available

Implementation

Agiloft Flexible Service Desk Suite

No score
No answers yet
No answers on this topic

Bonita BPM

Bonita BPM 7.2
Based on 4 answers
It is better implemented with in-house expertise.
Olatunji Akanbi profile photo

Alternatives Considered

Agiloft Flexible Service Desk Suite

We did user studies to compare Agiloft with several other vendors and our users preferred the features and usability of Agiloft.
No photo available

Bonita BPM

It's well designed and faster to create projects in a short time frame.
Gary Galstian profile photo

Scalability

Agiloft Flexible Service Desk Suite

No score
No answers yet
No answers on this topic

Bonita BPM

Bonita BPM 7.5
Based on 10 answers
It has proven to be successfully able to support high-end applications with 1,000 of users.
Clive Rethman profile photo

Return on Investment

Agiloft Flexible Service Desk Suite

  • We have improved response time and quality (because rules allow us to route support cases directly to the responsible team rather than just an "answering service").
  • We have improved the quality of the data we are capturing about support cases and service requests which we can more effectively feed back into product development.
  • We have reduced employee stress about support.
No photo available

Bonita BPM

  • We are only starting to explore the market, too early to say.
Gary Galstian profile photo

Pricing Details

Agiloft Flexible Service Desk Suite

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Bonita BPM

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

Add comparison