Agiloft Flexible Service Desk Suite vs. ChangeGear Service Desk
Agiloft Flexible Service Desk Suite vs. ChangeGear Service Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Agiloft Flexible Service Desk Suite | Enterprise companies (1,001+ employees) | Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organization’s IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale to… | $65 per month | |
ChangeGear Service Desk | Mid-Size Companies (51-1,000 employees) | Based on the ITIL best practices framework, the SunView ChangeGear product suite improves and streamlines the IT service management lifecycle. By automating IT service management processes, companies gain greater visibility into their IT infrastructure, eliminate system downtime, reduce operational costs, ensure regulatory compliance and improve IT service delivery. SunView Software is a Serviceaide company (acquired August 2021). | $0 Per Seat per Month |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
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Agiloft Flexible Service Desk Suite | ChangeGear Service Desk | |
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Incident and problem management |
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Change management |
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Agiloft Flexible Service Desk Suite | ChangeGear Service Desk | |
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Small Businesses | NinjaOne Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | NinjaOne Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Agiloft Flexible Service Desk Suite | ChangeGear Service Desk | |
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Likelihood to Recommend | 10.0 (12 ratings) | 9.0 (2 ratings) |
Likelihood to Renew | 8.9 (9 ratings) | - (0 ratings) |
Usability | 7.3 (2 ratings) | 8.0 (1 ratings) |
Availability | 8.6 (2 ratings) | - (0 ratings) |
Support Rating | 9.1 (2 ratings) | - (0 ratings) |
Agiloft Flexible Service Desk Suite | ChangeGear Service Desk | |
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Likelihood to Recommend | Agiloft | Serviceaide |
Pros | Agiloft | Serviceaide |
Cons | Agiloft | Serviceaide |
Likelihood to Renew | Agiloft | Serviceaide No answers on this topic |
Usability | Agiloft | Serviceaide |
Support Rating | Agiloft | Serviceaide No answers on this topic |
Alternatives Considered | Agiloft | Serviceaide |
Return on Investment | Agiloft | Serviceaide |
ScreenShots | Agiloft Flexible Service Desk Suite Screenshots | ChangeGear Service Desk Screenshots |