15 Ratings
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Score 9.3 out of 101
5 Ratings
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Score 7.5 out of 101

Likelihood to Recommend

Agiloft Flexible Service Desk Suite

Agiloft is great for tracking events and recording the process to close the event out thoroughly and efficiently.
Matt Gibson profile photo

EasyVista IT Service Manager

It is well suited for a service-based department, but it can sometimes offer confusion for non-technical users because of the amount information the form fields require. Most customers don't want to write the equivalent of a book to simply say that " I want to obtain a license of Adobe Acrobat and charge it to the department."
Jessica Macon profile photo

Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.5
EasyVista IT Service Manager
8.9
Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
EasyVista IT Service Manager
10.0
Service restoration
Agiloft Flexible Service Desk Suite
10.0
EasyVista IT Service Manager
9.0
Self-service tools
Agiloft Flexible Service Desk Suite
9.8
EasyVista IT Service Manager
9.0
Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
EasyVista IT Service Manager
10.0
ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
7.6
EasyVista IT Service Manager
9.0
Expert directory
Agiloft Flexible Service Desk Suite
EasyVista IT Service Manager
8.0
ITSM collaboration and documentation
Agiloft Flexible Service Desk Suite
EasyVista IT Service Manager
7.0

ITSM asset management

Agiloft Flexible Service Desk Suite
9.1
EasyVista IT Service Manager
Configuration mangement
Agiloft Flexible Service Desk Suite
8.4
EasyVista IT Service Manager
Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.8
EasyVista IT Service Manager

Change management

Agiloft Flexible Service Desk Suite
9.9
EasyVista IT Service Manager
10.0
Change requests repository
Agiloft Flexible Service Desk Suite
9.8
EasyVista IT Service Manager
10.0
Service-level management
Agiloft Flexible Service Desk Suite
10.0
EasyVista IT Service Manager
10.0

Pros

Agiloft Flexible Service Desk Suite

  • Keeps track of agenda items
  • Keeps track of hours spent on projects by contributor
  • Keeps a record of solutions
Matt Gibson profile photo

EasyVista IT Service Manager

  • Documentation is very important for any technology department. We can easy attach quotes, screenshots of issues, or invoices so that any one looking at the work order once closed can see that the task was completed quickly or may require more resources if needed again.
  • Tracking the progress of your team is also important when considering pay scales or promotions. Reports help you see which employees are going above and beyond and those that are needing extra motivation.
  • Universities have to work as cohesive unit to be successive. Our customers tell is us what is needed for them to do their jobs and we are able to divide the work amongst our staff to continue the quest quickly.
Jessica Macon profile photo

Cons

Agiloft Flexible Service Desk Suite

  • I find it hard to customize the menus and some of the logic flow. However, Agiloft has always helped us out and at a very affordable cost to us.
  • The cost per user after the first 3 is somewhat costly.
Matt Gibson profile photo

EasyVista IT Service Manager

  • Customization without the need for lengthy contacts with tech support. Non-technical team members should be able to resolve malfunctions with the interface and its components.
  • A mobile app would make resolving work orders in the field easier. Without the need for a PC-like device to access the program. Many times, weather conditions are not kind to tablets. A cell phone is more reasonable.
Jessica Macon profile photo

Likelihood to Renew

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 8.9
Based on 9 answers
We haven't experienced any problems or deficiencies that would lead us to choose another tool for the applications we have already moved to Agiloft. We also plan to deploy Agiloft for new applications due to our increasing knowledge of what it can do and increasing acceptance among our staff.
Eric Novikoff profile photo

EasyVista IT Service Manager

No score
No answers yet
No answers on this topic

Usability

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo

EasyVista IT Service Manager

No score
No answers yet
No answers on this topic

Support

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo

EasyVista IT Service Manager

No score
No answers yet
No answers on this topic

Alternatives Considered

Agiloft Flexible Service Desk Suite

We find Agiloft dramatically easier to customize than Salesforce, which we have found rather limiting and awkward. Plus Agiloft has a considerably lower price.
Max Henrion profile photo

EasyVista IT Service Manager

There has been less downtime due to incompatible upgrade elements in our environment. EasyVista is takes hours not days to troubleshoot and resolve any functionality errors. Tech Support has been more helpful and reachable.
Jessica Macon profile photo

Return on Investment

Agiloft Flexible Service Desk Suite

  • We have used it for many years for our bug/issue tracking, smoothly and efficiently.
  • For our knowledgebase application, we were able to develop it about five times faster than if we had to program it using conventional tools.
Max Henrion profile photo

EasyVista IT Service Manager

  • Our turnaround time has decreased steadily use implementing use.
  • Our CIO is update on the progress of his team at all times.
  • The customers feel better informed about their requests from start to finish.
Jessica Macon profile photo

Screenshots

EasyVista IT Service Manager

Pricing Details

Agiloft Flexible Service Desk Suite

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

EasyVista IT Service Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison