What users are saying about
15 Ratings
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Score 9.6 out of 101
1 Ratings
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Score 8.2 out of 101

Likelihood to Recommend

Agiloft Flexible Service Desk Suite

Agiloft is most suited to meeting the needs of an organization that requires rapid and frequent process changes for critical processes, and values empowering the people who do the job to determine how best to automate it - essentially rapidly growing, democratic organization.It's hard to imagine an inappropriate scenario to use Agiloft, but one that comes to mind is organzations requiring a complete, finished, highly structured solution that they do not want to change over time. Agiloft is designed with the expectation that clients will adapt it to their needs so many functions are left undone, rather than throwing a "kitchen sink" at the customer and letting them choose what they need.The best way to work with Agiloft is to take the training class, then have a small success with a small team, involving the employees and first level management in the deployment. They'll tell everyone else how much they like it. This reduces the possibility of slow development cycles and an undue dependence on outside expertise, while maximizing the return on Agiloft's investment in easy customizability.
Eric Novikoff profile photo

eStreamDesk

No complaints at all. You have to evaluate their performance in large corporate environments.
No photo available

Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.4
eStreamDesk
Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
eStreamDesk
Service restoration
Agiloft Flexible Service Desk Suite
10.0
eStreamDesk
Self-service tools
Agiloft Flexible Service Desk Suite
9.9
eStreamDesk
Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
eStreamDesk
ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
7.3
eStreamDesk

ITSM asset management

Agiloft Flexible Service Desk Suite
9.1
eStreamDesk
Configuration mangement
Agiloft Flexible Service Desk Suite
8.2
eStreamDesk
Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.9
eStreamDesk

Change management

Agiloft Flexible Service Desk Suite
9.9
eStreamDesk
Change requests repository
Agiloft Flexible Service Desk Suite
9.9
eStreamDesk
Service-level management
Agiloft Flexible Service Desk Suite
10.0
eStreamDesk

Pros

Agiloft Flexible Service Desk Suite

  • Fully GUI based interface that has drastically reduced the time to add new features/workflows.
  • The product was very easy to deploy and add features like Single-Sign On and user provisioning from our internal DataWarehouse. Again, vendor support was a big help while implementing those features.
  • The workflows include a very comprehensive rule-based system that can trigger various actions like escalations, emails, changes of request state and more. All without any coding. Again, fully GUI based.
Don Ruxton profile photo

eStreamDesk

  • It is very easy to implement in small and medium enterprises.
  • The rules engine is simple and effective.
  • 100% usable right out of the box.
  • API simple and functional integration.
No photo available

Cons

Agiloft Flexible Service Desk Suite

  • With flexibility comes complexity, so we have needed to use consulting time to implement some of our needs. The learning curve can be steep, but the product can accommodate nearly any scenario.
  • At one point we seemed to have some performance issues, but those seem to be in the past.
  • The text messaging integration would be nice.
No photo available

eStreamDesk

  • No complaints - it does what it is expected to do at a very reasonable price.
No photo available

Likelihood to Renew

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 8.9
Based on 9 answers
We're comfortable and happy with our purchase of Agiloft. Our end users have been happy with the tool, and appreciate the time savings and efficiency it has gave them. Agiloft also appears to actually care about you being a customer, which makes a difference to me.
Michael Canino profile photo

eStreamDesk

eStreamDesk 8.2
Based on 1 answer
No complaints at all. Great cost. eStreamDesk does the job.
No photo available

Usability

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo

eStreamDesk

No score
No answers yet
No answers on this topic

Support

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 9.1
Based on 2 answers
We often hear back very quickly with answers to our questions. They also support their answers at times with screenshots and videos to help further explain their advice and suggestions.The only reason it isn't a 10 is because sometimes using only the online support system, sometimes things aren't communicated as well as they would be over the phone. However, we know if there is a major issue going on, we can call Agiloft for support.
Elizabeth Lepisto profile photo

eStreamDesk

No score
No answers yet
No answers on this topic

Alternatives Considered

Agiloft Flexible Service Desk Suite

Most of the other CRM software packages we evaluated were either too complicated or time
consuming to setup and customize, or they were too expensive, especially since many
of the companies charge additional fees for each additional module or function
you want to use.
Steve Theroux profile photo

eStreamDesk

I tried several open source tools. The relationship between product quality and effort to set up open source tools, and the acquisition of a server, favor eStreamDesk. The US price is $7 a month per agent. It is perfectly translated into Spanish.
No photo available

Return on Investment

Agiloft Flexible Service Desk Suite

  • Helps us organize tasks and projects and the data associated with each project
  • Helps us organize our resources to meet the demand of issues and events
  • This has helped us keep moving forward during times we otherwise would have pulled back.
  • Completely revolutionized our way of work life. Upwards of approx 300 percent productivity and complexity..
Matt Gibson profile photo

eStreamDesk

No answers on this topic

Screenshots

eStreamDesk

Pricing Details

Agiloft Flexible Service Desk Suite

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

eStreamDesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

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