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Score 8.8 out of 101
1 Ratings
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Score 8.2 out of 101

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Likelihood to Recommend

Agiloft Flexible Service Desk Suite

Agiloft is a fully GUI based system that requires very little or no coding. That allows for a very quick deployment of a new install and for adding new features. Therefore, it works great for companies that don't want to write a new system from the ground up.
Don Ruxton profile photo

eStreamDesk

No complaints at all. You have to evaluate their performance in large corporate environments.
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Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.6
eStreamDesk
Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
eStreamDesk
Service restoration
Agiloft Flexible Service Desk Suite
10.0
eStreamDesk
Self-service tools
Agiloft Flexible Service Desk Suite
9.6
eStreamDesk
Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
eStreamDesk
ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
8.2
eStreamDesk

ITSM asset management

Agiloft Flexible Service Desk Suite
9.2
eStreamDesk
Configuration mangement
Agiloft Flexible Service Desk Suite
8.8
eStreamDesk
Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.6
eStreamDesk

Change management

Agiloft Flexible Service Desk Suite
9.8
eStreamDesk
Change requests repository
Agiloft Flexible Service Desk Suite
9.6
eStreamDesk
Service-level management
Agiloft Flexible Service Desk Suite
10.0
eStreamDesk

Pros

  • Agiloft's performance has been excellent. This includes 1) Scalability, 2) System response, and 3) Reliability. We have not had a reported issue with the system for at least 2 years.
  • Professional Services. When we had an issue interfacing with an external data mart we brought in Agiloft's Professional Services and got a quick, cost-effective solution.
  • Strategic Planning. As we look to the future we are hoping to move to the ITIL model. We love Agiloft's solution and have embraced it as our future direction.
  • Flexibility. This includes 1) Custom form design, 2) Routing based on just about any criteria, 3) Addition of attributes, 4) Search capabilities for end users.
Robert Kaplan profile photo
  • It is very easy to implement in small and medium enterprises.
  • The rules engine is simple and effective.
  • 100% usable right out of the box.
  • API simple and functional integration.
No photo available

Cons

  • We are primarily a Microsoft IT Shop. We would love to support/integration with SQL Server Reporting Services.
Robert Kaplan profile photo
  • No complaints - it does what it is expected to do at a very reasonable price.
No photo available

Likelihood to Renew

Agiloft Flexible Service Desk Suite8.9
Based on 9 answers
It does exactly what we need. Changing to something else would make no sense.
Max Henrion profile photo
eStreamDesk8.2
Based on 1 answer
No complaints at all. Great cost. eStreamDesk does the job.
No photo available

Usability

Agiloft Flexible Service Desk Suite7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo
No score
No answers yet
No answers on this topic

Support

Agiloft Flexible Service Desk Suite9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We find Agiloft dramatically easier to customize than Salesforce, which we have found rather limiting and awkward. Plus Agiloft has a considerably lower price.
Max Henrion profile photo
I tried several open source tools. The relationship between product quality and effort to set up open source tools, and the acquisition of a server, favor eStreamDesk. The US price is $7 a month per agent. It is perfectly translated into Spanish.
No photo available

Return on Investment

  • We have used it for many years for our bug/issue tracking, smoothly and efficiently.
  • For our knowledgebase application, we were able to develop it about five times faster than if we had to program it using conventional tools.
Max Henrion profile photo
  • Easy integration.
No photo available

Screenshots

eStreamDesk

Pricing Details

Agiloft Flexible Service Desk Suite

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

eStreamDesk

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details
All accounts start as 30 days free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.