Agiloft Flexible Service Desk Suite vs. HelpCrunch

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprise companies (1,001+ employees)
Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organization’s IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale to…
$65
per month
HelpCrunch
Score 8.3 out of 10
N/A
All-in-one software for better customer communication HelpCrunch toolset includes: Live chat Email marketing automation Simple Helpdesk It's a perfect solution for customer support, sales & marketing teams at SaaS, E-commerce, and any other online businesses. Acquire, convert more leads, and support your customers better.
$12
per month
Pricing
Agiloft Flexible Service Desk SuiteHelpCrunch
Editions & Modules
Free Trial
$0
per license/per month
Professional
Contact sales team
Professional Extended
Contact sales team
Enterprise
Contact sales team
Enterprise Extended
Contact sales team
Basic - Live chat
$12.00
per month
Premium - Live chat
$21.00
per month
Basic - Live chat+Emails
$25.00
per month
Premium - Live chat+Emails
$43.00
per month
Offerings
Pricing Offerings
Agiloft Flexible Service Desk SuiteHelpCrunch
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsUnlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.
More Pricing Information
Features
Agiloft Flexible Service Desk SuiteHelpCrunch
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Agiloft Flexible Service Desk Suite
9.4
2 Ratings
13% above category average
HelpCrunch
-
Ratings
Organize and prioritize service tickets10.02 Ratings00 Ratings
Service restoration10.02 Ratings00 Ratings
Self-service tools10.02 Ratings00 Ratings
Subscription-based notifications10.01 Ratings00 Ratings
ITSM reports and dashboards7.12 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Agiloft Flexible Service Desk Suite
9.0
2 Ratings
9% above category average
HelpCrunch
-
Ratings
Configuration mangement8.12 Ratings00 Ratings
Policy and contract enforcement10.02 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
Agiloft Flexible Service Desk Suite
10.0
2 Ratings
17% above category average
HelpCrunch
-
Ratings
Change requests repository10.02 Ratings00 Ratings
Service-level management10.02 Ratings00 Ratings
Best Alternatives
Agiloft Flexible Service Desk SuiteHelpCrunch
Small Businesses
NinjaOne
NinjaOne
Score 9.2 out of 10
Gist
Gist
Score 9.6 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.2 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.4 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Agiloft Flexible Service Desk SuiteHelpCrunch
Likelihood to Recommend
10.0
(12 ratings)
8.0
(4 ratings)
Likelihood to Renew
8.9
(9 ratings)
-
(0 ratings)
Usability
7.3
(2 ratings)
-
(0 ratings)
Availability
8.6
(2 ratings)
-
(0 ratings)
Support Rating
9.1
(2 ratings)
10.0
(1 ratings)
User Testimonials
Agiloft Flexible Service Desk SuiteHelpCrunch
Likelihood to Recommend
Agiloft
Agiloft is most suited to meeting the needs of an organization that requires rapid and frequent process changes for critical processes, and values empowering the people who do the job to determine how best to automate it - essentially rapidly growing, democratic organization.It's hard to imagine an inappropriate scenario to use Agiloft, but one that comes to mind is organzations requiring a complete, finished, highly structured solution that they do not want to change over time. Agiloft is designed with the expectation that clients will adapt it to their needs so many functions are left undone, rather than throwing a "kitchen sink" at the customer and letting them choose what they need.The best way to work with Agiloft is to take the training class, then have a small success with a small team, involving the employees and first level management in the deployment. They'll tell everyone else how much they like it. This reduces the possibility of slow development cycles and an undue dependence on outside expertise, while maximizing the return on Agiloft's investment in easy customizability.
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HelpCrunch
Pros: - It is very easy to deploy out of the box. - Has good integration with most large scale platform and Operating Systems. Cons: - Because it is SaaS based, the used cases are very specific.
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Pros
Agiloft
  • Fully GUI based interface that has drastically reduced the time to add new features/workflows.
  • The product was very easy to deploy and add features like Single-Sign On and user provisioning from our internal DataWarehouse. Again, vendor support was a big help while implementing those features.
  • The workflows include a very comprehensive rule-based system that can trigger various actions like escalations, emails, changes of request state and more. All without any coding. Again, fully GUI based.
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HelpCrunch
  • Fastest time to market - set up the application fast and easy.
  • The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
  • Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.
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Cons
Agiloft
  • With flexibility comes complexity, so we have needed to use consulting time to implement some of our needs. The learning curve can be steep, but the product can accommodate nearly any scenario.
  • At one point we seemed to have some performance issues, but those seem to be in the past.
  • The text messaging integration would be nice.
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HelpCrunch
  • Not found any so far
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Likelihood to Renew
Agiloft
We're comfortable and happy with our purchase of Agiloft. Our end users have been happy with the tool, and appreciate the time savings and efficiency it has gave them. Agiloft also appears to actually care about you being a customer, which makes a difference to me.
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HelpCrunch
No answers on this topic
Usability
Agiloft
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
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HelpCrunch
No answers on this topic
Support Rating
Agiloft
We often hear back very quickly with answers to our questions. They also support their answers at times with screenshots and videos to help further explain their advice and suggestions. The only reason it isn't a 10 is because sometimes using only the online support system, sometimes things aren't communicated as well as they would be over the phone. However, we know if there is a major issue going on, we can call Agiloft for support.
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HelpCrunch
Always available, very knowledgeable, faster resolution.
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Alternatives Considered
Agiloft
Most of the other CRM software packages we evaluated were either too complicated or time
consuming to setup and customize, or they were too expensive, especially since many
of the companies charge additional fees for each additional module or function
you want to use.
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HelpCrunch
HelpCrunch is more affordable than other alternatives on the market and offers better customer support.
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Return on Investment
Agiloft
  • Helps us organize tasks and projects and the data associated with each project
  • Helps us organize our resources to meet the demand of issues and events
  • This has helped us keep moving forward during times we otherwise would have pulled back.
  • Completely revolutionized our way of work life. Upwards of approx 300 percent productivity and complexity..
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HelpCrunch
  • Great price point.
  • Effective self service platform.
  • Good alerting solution.
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ScreenShots

Agiloft Flexible Service Desk Suite Screenshots

Screenshot of Screenshot of Screenshot of

HelpCrunch Screenshots

Screenshot of HelpCrunch - Main chat dashboardScreenshot of HelpCrunch - auto messagesScreenshot of HelpCrunch - setting up trigger rules for new auto message