What users are saying about

Agiloft Flexible Service Desk Suite

15 Ratings
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Score 8.7 out of 101

HelpCrunch

1 Ratings
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Score 10 out of 101

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Likelihood to Recommend

Agiloft Flexible Service Desk Suite

Agiloft is a fully GUI based system that requires very little or no coding. That allows for a very quick deployment of a new install and for adding new features. Therefore, it works great for companies that don't want to write a new system from the ground up.
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HelpCrunch

It's a great solution for SaaS and e-commerce businesses looking to improve their communication with visitors and customers.
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Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.6
HelpCrunch
Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
HelpCrunch
Service restoration
Agiloft Flexible Service Desk Suite
10.0
HelpCrunch
Self-service tools
Agiloft Flexible Service Desk Suite
9.6
HelpCrunch
Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
HelpCrunch
ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
8.3
HelpCrunch

ITSM asset management

Agiloft Flexible Service Desk Suite
9.2
HelpCrunch
Configuration mangement
Agiloft Flexible Service Desk Suite
8.9
HelpCrunch
Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.6
HelpCrunch

Change management

Agiloft Flexible Service Desk Suite
9.8
HelpCrunch
Change requests repository
Agiloft Flexible Service Desk Suite
9.6
HelpCrunch
Service-level management
Agiloft Flexible Service Desk Suite
10.0
HelpCrunch

Pros

  • Personalize for "US"
  • Very Easy to Use
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  • Affordable pricing
  • Great customer support
  • Useful features
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Cons

  • Feasible Training Opportunitied
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  • Knowledge base
  • Chat bot
  • More advanced helpdesk
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Likelihood to Renew

Agiloft Flexible Service Desk Suite8.9
Based on 9 answers
You never know what the future may bring, but a of now we are eagerly developing our strategic model in collaboration with Agiloft and hope to implement their ITIL model in the near future.
Robert Kaplan profile photo
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No answers yet
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Usability

Agiloft Flexible Service Desk Suite7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
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No score
No answers yet
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Support

Agiloft Flexible Service Desk Suite9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo
No score
No answers yet
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Alternatives Considered

Far less expensive, faster to deploy, highly educated and stable Agiloft support staff
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HelpCrunch is more affordable than other alternatives on the market and offers better customer support.
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Return on Investment

  • Facilitated tracking of state-wide enterprise IT service desk data management
  • Has allowed us to maintain a small centralized service desk team to support our highly diverse environment
  • Allows us to centrally managed and track our customer service interface with customers to insure a high level of service.
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  • Increased customer satisfaction
  • Increased number of leads
  • Decreased customer support costs
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Pricing Details

Agiloft Flexible Service Desk Suite

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Agiloft Flexible Service Desk Suite Editions & Modules
Agiloft Flexible Service Desk Suite
Additional Pricing Details

HelpCrunch

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
HelpCrunch Editions & Modules
HelpCrunch
Edition
Basic - Live chat
$121
Premium - Live chat
$211
Basic - Live chat+Emails
$251
Premium - Live chat+Emails
$431
1. per month
Additional Pricing Details
Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.