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15 Ratings
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Score 8.8 out of 101
1 Ratings
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Score 8 out of 101

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Likelihood to Recommend

Agiloft Flexible Service Desk Suite

Agiloft is a fully GUI based system that requires very little or no coding. That allows for a very quick deployment of a new install and for adding new features. Therefore, it works great for companies that don't want to write a new system from the ground up.
Don Ruxton profile photo

Helpjuice

I think it's very well suited for a knowledge database.
No photo available

Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.6
Helpjuice
7.0
Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
Helpjuice
Service restoration
Agiloft Flexible Service Desk Suite
10.0
Helpjuice
Self-service tools
Agiloft Flexible Service Desk Suite
9.6
Helpjuice
Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
Helpjuice
ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
8.2
Helpjuice
Expert directory
Agiloft Flexible Service Desk Suite
Helpjuice
7.0
ITSM collaboration and documentation
Agiloft Flexible Service Desk Suite
Helpjuice
7.0

ITSM asset management

Agiloft Flexible Service Desk Suite
9.2
Helpjuice
Configuration mangement
Agiloft Flexible Service Desk Suite
8.8
Helpjuice
Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.6
Helpjuice

Change management

Agiloft Flexible Service Desk Suite
9.8
Helpjuice
Change requests repository
Agiloft Flexible Service Desk Suite
9.6
Helpjuice
Service-level management
Agiloft Flexible Service Desk Suite
10.0
Helpjuice

Self Help Community

Agiloft Flexible Service Desk Suite
Helpjuice
9.0
Internal knowledge base
Agiloft Flexible Service Desk Suite
Helpjuice
9.0

Multi-Channel Help

Agiloft Flexible Service Desk Suite
Helpjuice
8.0
Customer portal
Agiloft Flexible Service Desk Suite
Helpjuice
8.0

Pros

  • Personalize for "US"
  • Very Easy to Use
Lanetta Ashley profile photo
  • It's stable.
  • It's flexible.
  • It's user-friendly.
No photo available

Cons

  • Feasible Training Opportunitied
Lanetta Ashley profile photo
  • It's pretty easy to use as is. The area when forms are uploaded can be improved, seems like it can be done with less effort.
No photo available

Likelihood to Renew

Agiloft Flexible Service Desk Suite8.9
Based on 9 answers
Highly support Agiloft technical staff. Have had the same staff for the past 5 years!
No photo available
No score
No answers yet
No answers on this topic

Usability

Agiloft Flexible Service Desk Suite7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo
No score
No answers yet
No answers on this topic

Support

Agiloft Flexible Service Desk Suite9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Far less expensive, faster to deploy, highly educated and stable Agiloft support staff
No photo available
Helpjuice is more robust and flexible, we can do more with Helpjuice faster than before.
No photo available

Return on Investment

  • Facilitated tracking of state-wide enterprise IT service desk data management
  • Has allowed us to maintain a small centralized service desk team to support our highly diverse environment
  • Allows us to centrally managed and track our customer service interface with customers to insure a high level of service.
No photo available
  • The impact is mostly positive, users like the speed and ease.
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Pricing Details

Agiloft Flexible Service Desk Suite

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Helpjuice

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details
Every Plan Comes With A 100% Money-Back Guarantee, No Questions Asked.