What users are saying about
15 Ratings
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Score 8.8 out of 101
2 Ratings
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Score 7.7 out of 101

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Likelihood to Recommend

Agiloft Flexible Service Desk Suite

Agiloft is a fully GUI based system that requires very little or no coding. That allows for a very quick deployment of a new install and for adding new features. Therefore, it works great for companies that don't want to write a new system from the ground up.
Don Ruxton profile photo

Integrify

It is great as a way to move from a manual paper process to something digital and more streamlined. There is a learning curve for users when it comes to developing a proper form and following/tracking the flow of information. Overall it is a great move, just be ready for some resistance.
No photo available

Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.6
Integrify
Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
Integrify
Service restoration
Agiloft Flexible Service Desk Suite
10.0
Integrify
Self-service tools
Agiloft Flexible Service Desk Suite
9.6
Integrify
Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
Integrify
ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
8.2
Integrify

ITSM asset management

Agiloft Flexible Service Desk Suite
9.2
Integrify
Configuration mangement
Agiloft Flexible Service Desk Suite
8.8
Integrify
Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.6
Integrify

Change management

Agiloft Flexible Service Desk Suite
9.8
Integrify
Change requests repository
Agiloft Flexible Service Desk Suite
9.6
Integrify
Service-level management
Agiloft Flexible Service Desk Suite
10.0
Integrify

Pros

  • Fully GUI based interface that has drastically reduced the time to add new features/workflows.
  • The product was very easy to deploy and add features like Single-Sign On and user provisioning from our internal DataWarehouse. Again, vendor support was a big help while implementing those features.
  • The workflows include a very comprehensive rule-based system that can trigger various actions like escalations, emails, changes of request state and more. All without any coding. Again, fully GUI based.
Don Ruxton profile photo
  • Easy to develop an intake form.
  • Workflow diagram is simple to follow and make adjustments to.
  • Dashboard is helpful in identifying bottlenecks in the process.
No photo available

Cons

  • We are primarily a Microsoft IT Shop. We would love to support/integration with SQL Server Reporting Services.
Robert Kaplan profile photo
  • Lack of flexibility when it comes to updating intake versions.
  • Users without an account had no way of checking the status of their submitted intake.
  • Dashboard could be updated with more modern UI/UX look and feel.
No photo available

Likelihood to Renew

Agiloft Flexible Service Desk Suite8.9
Based on 9 answers
We're comfortable and happy with our purchase of Agiloft. Our end users have been happy with the tool, and appreciate the time savings and efficiency it has gave them. Agiloft also appears to actually care about you being a customer, which makes a difference to me.
Michael Canino profile photo
No score
No answers yet
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Usability

Agiloft Flexible Service Desk Suite7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo
No score
No answers yet
No answers on this topic

Support

Agiloft Flexible Service Desk Suite9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We find Agiloft dramatically easier to customize than Salesforce, which we have found rather limiting and awkward. Plus Agiloft has a considerably lower price.
Max Henrion profile photo
I think Integrify was a good product for its cost. The only thing it really lacked was project management capabilities. It was difficult for our manager to go into the dashboard and see what work his employees were working on, who has what, and how long they have had certain tasks. It is doable, but just not very quick and simple.
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Return on Investment

  • Employee efficiency is much higher, as they aren't spending time on tasks that don't add value.
  • From a sales perspective, we have a much better view on what is in the pipeline, and what the likely conversion % is.
  • Overall, we are much more organized due to the tool, and I think mainly it is due to the increased visibility that is possible. Tracking processes, automating reminders, etc makes our operations department run much more effectively. We are looking forward to how much more we can get out of the tool in the future.
Michael Canino profile photo
  • We went to a digital central repository for intakes.
  • This made it easier for anyone on the new, new or old, to simply go in and check status of different intakes and work on them.
  • Collaboration tab really allow multiple people to share information regarding a particular intake. Great for load balancing.
No photo available

Screenshots

Integrify

Pricing Details

Agiloft Flexible Service Desk Suite

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Integrify

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details