What users are saying about
15 Ratings
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Score 9.1 out of 101
2 Ratings
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Score 7 out of 101

Likelihood to Recommend

Agiloft Flexible Service Desk Suite

Agiloft is most suited to meeting the needs of an organization that requires rapid and frequent process changes for critical processes, and values empowering the people who do the job to determine how best to automate it - essentially rapidly growing, democratic organization.It's hard to imagine an inappropriate scenario to use Agiloft, but one that comes to mind is organzations requiring a complete, finished, highly structured solution that they do not want to change over time. Agiloft is designed with the expectation that clients will adapt it to their needs so many functions are left undone, rather than throwing a "kitchen sink" at the customer and letting them choose what they need.The best way to work with Agiloft is to take the training class, then have a small success with a small team, involving the employees and first level management in the deployment. They'll tell everyone else how much they like it. This reduces the possibility of slow development cycles and an undue dependence on outside expertise, while maximizing the return on Agiloft's investment in easy customizability.
Eric Novikoff profile photo

Integrify

If you know workflow programs, and if you are tech-savvy, then this program will help you with nearly everything. If you need a workflow made better or just need one period, then this will help. You can use it for nearly anything where there is a process. Unfortunately, in any of these scenarios, if you are not tech-savvy, then you do not want to use this program. It will be frustrating. Same can be said if you are handing the program off to someone. It can be too complex for some people. That said, if they are willing to learn the program, then you may be OK. But ultimately, you will lose time and effort. For us, Integrify was used in Admissions - the workflow had to be very specific, and was very complex when it came to the re-enrollment process; however, I would not have suggested it to HR. While it could have helped them, it would have resulted in many hours lost because of the complexity of the program if I were to have left. I'm not saying I was the be-all, end-all for it in HR! I am saying that they had never worked with a workflow program before, and it was going to cost her more time than she could spare.
Patrick Stephens profile photo

Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.5
Integrify
Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
Integrify
Service restoration
Agiloft Flexible Service Desk Suite
10.0
Integrify
Self-service tools
Agiloft Flexible Service Desk Suite
9.7
Integrify
Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
Integrify
ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
7.8
Integrify

ITSM asset management

Agiloft Flexible Service Desk Suite
9.1
Integrify
Configuration mangement
Agiloft Flexible Service Desk Suite
8.5
Integrify
Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.7
Integrify

Change management

Agiloft Flexible Service Desk Suite
9.9
Integrify
Change requests repository
Agiloft Flexible Service Desk Suite
9.7
Integrify
Service-level management
Agiloft Flexible Service Desk Suite
10.0
Integrify

Pros

Agiloft Flexible Service Desk Suite

  • Automated Workflow that facilitates constant communication keeping all parties on the same page
  • Unparalleled versatility allowing new modules to be easily activated as the company grows and expands
  • Intuitive GUI that makes training new employees quick and easy
Steve Theroux profile photo

Integrify

  • Form ease of use. A drag and drop interface is very important in these products. You never know who will be using it (unless you are very strict with who you allow to use your forms), so it needs to be something a simple guide sheet can explain.
  • Form logic. Works the same way as Formstack's, so while it may not be something I would lead with, the ability to have forms with logic allows you to organize the collection of data in a very streamlined way. You are not getting answers to questions you don't need answers to. Customers can follow a simpler path.
  • Support team. This will get into a later point of discussion, but their support team is one of the best. They are there and willing to listen to your problem. They want to help you fix the issue at the root, not just answer your question and get to the next one. I really appreciated the time they would spend with me and those I consulted with!
Patrick Stephens profile photo

Cons

Agiloft Flexible Service Desk Suite

  • The wide range of the Agiloft software functionality can make it seem overwhelming to customize.
  • Currently, they offer a week-long, in-depth training class that would be more helpful to me if it was offered online as it is difficult to commit to being out of town for a week to attend the training.
Steve Theroux profile photo

Integrify

  • It's complicated. No, really. When you log in, you won't know much about what you're doing and you may only get about 10% of what the program is capable of. This is not a good thing as some will just give up before delving further into the program. If it is too complicated at the outset for someone who doesn't understand forms or how these kinds of programs work, you will not gain new clients unless you are there the moment they create an account. You can have someone reach out, but - in my experience - the decision to continue with a program or write it off is in the first ten minutes.
  • When I first looked at it, printing larger flows was an issue. They have since addressed this, so the point of mentioning this is that (while they eventually looked back at the bigger picture) looking at large and small views would have been helpful.
  • The people I consulted had issues with Javascript. There were ways to get around it, but these people did not have the time to spend on that and asked me to find another solution.
Patrick Stephens profile photo

Likelihood to Renew

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 8.9
Based on 9 answers
Highly support Agiloft technical staff. Have had the same staff for the past 5 years!
No photo available

Integrify

No score
No answers yet
No answers on this topic

Usability

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo

Integrify

No score
No answers yet
No answers on this topic

Support

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo

Integrify

No score
No answers yet
No answers on this topic

Alternatives Considered

Agiloft Flexible Service Desk Suite

Agiloft's singular advantage is its ease of customization that allows you to capture automation requirements right at the point of use. We knew our company would always be developing new requirements for its customer-facing processes and any tool that made customization difficult was an inferior choice for us. Other vendors offered similar levels of customization, but when we dug deeper, Agiloft was the only one that delivered it.Our management team came from the IT and development side of NetSuite and we have used it to manage our business almost since inception. However, its support, marketing, and sales functionality was too difficult to modify and built to meet too broad a set of requirements, so we could never get full adoption or utilization, and it stood in the way of delivering the service levels we needed to provide our customers. We still use NetSuite for back-of-the-house financial functions which don't need that level of customization, but for everything else, the way forward has led us to choose Agiloft.
Eric Novikoff profile photo

Integrify

When it comes to workflow, you want something reliable. Something that covers all the bases. You don't get that with a lot of platforms because they want to be the "heart of the <insert name here> industry." Integrify is like a little blob of playdough. It is its own creature, sitting there in the middle, just malleable enough for you to stretch it to whichever department you want without it breaking. If you handle it badly, it will break and not work. But if you treat it right, and work with it, then it can become virtually anything for you.
Patrick Stephens profile photo

Return on Investment

Agiloft Flexible Service Desk Suite

  • Facilitated tracking of state-wide enterprise IT service desk data management
  • Has allowed us to maintain a small centralized service desk team to support our highly diverse environment
  • Allows us to centrally managed and track our customer service interface with customers to insure a high level of service.
No photo available

Integrify

  • For the people I consulted - it helped them put more into the personal aspects of the business. While certain processes ran, they could keep an eye on the data, but were otherwise free to focus on the important aspects of the business. They were a marketing group. Their copywriter was able to be a copywriter instead of just filling out forms all day!
  • It's adaptable. You can cross-pollinate any department with it, provided you know what you are doing. So, you are not getting a program for HR, and another for Marketing. Integrify can span the whole business. You can cut costs in focusing on one workflow product rather than a handful.
  • It did have one negative impact on the place I consulted. Their tech-savvy person left in early 2019, and nobody else was able to use the program. Nor did they want to try when opening it up and trying to understand it. I was able to help out, but ultimately they were discouraged. I would recommend training multiple people if you use this product, and emphasize their support team!
Patrick Stephens profile photo

Pricing Details

Agiloft Flexible Service Desk Suite

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Agiloft Flexible Service Desk Suite Editions & Modules

Agiloft Flexible Service Desk Suite
Additional Pricing Details

Integrify

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$4000*
1.  hours

Integrify Editions & Modules

Integrify
Edition
Integrify On-Premise
$351
1. Per User
Additional Pricing Details
Pricing is based on the number of named or concurrent users.

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