What users are saying about

Agiloft Flexible Service Desk Suite

15 Ratings
Score 8.7 out of 101

Integrify

1 Ratings
Score 7 out of 101

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Likelihood to Recommend

Agiloft Flexible Service Desk Suite

Agiloft is most suited to meeting the needs of an organization that requires rapid and frequent process changes for critical processes, and values empowering the people who do the job to determine how best to automate it - essentially rapidly growing, democratic organization.It's hard to imagine an inappropriate scenario to use Agiloft, but one that comes to mind is organzations requiring a complete, finished, highly structured solution that they do not want to change over time. Agiloft is designed with the expectation that clients will adapt it to their needs so many functions are left undone, rather than throwing a "kitchen sink" at the customer and letting them choose what they need.The best way to work with Agiloft is to take the training class, then have a small success with a small team, involving the employees and first level management in the deployment. They'll tell everyone else how much they like it. This reduces the possibility of slow development cycles and an undue dependence on outside expertise, while maximizing the return on Agiloft's investment in easy customizability.
Eric Novikoff profile photo

Integrify

It is great as a way to move from a manual paper process to something digital and more streamlined. There is a learning curve for users when it comes to developing a proper form and following/tracking the flow of information. Overall it is a great move, just be ready for some resistance.
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Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.6
Integrify
Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
Integrify
Service restoration
Agiloft Flexible Service Desk Suite
10.0
Integrify
Self-service tools
Agiloft Flexible Service Desk Suite
9.6
Integrify
Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
Integrify
ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
8.3
Integrify

ITSM asset management

Agiloft Flexible Service Desk Suite
9.2
Integrify
Configuration mangement
Agiloft Flexible Service Desk Suite
8.9
Integrify
Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.6
Integrify

Change management

Agiloft Flexible Service Desk Suite
9.8
Integrify
Change requests repository
Agiloft Flexible Service Desk Suite
9.6
Integrify
Service-level management
Agiloft Flexible Service Desk Suite
10.0
Integrify

Pros

  • Personalize for "US"
  • Very Easy to Use
Lanetta Ashley profile photo
  • Easy to develop an intake form.
  • Workflow diagram is simple to follow and make adjustments to.
  • Dashboard is helpful in identifying bottlenecks in the process.
No photo available

Cons

  • Its feature set is so complete, we have yet to find it missing something that we needed.
  • I wish we could automatically transition our CRM from Salesforce into Agiloft
Max Henrion profile photo
  • Lack of flexibility when it comes to updating intake versions.
  • Users without an account had no way of checking the status of their submitted intake.
  • Dashboard could be updated with more modern UI/UX look and feel.
No photo available

Likelihood to Renew

Agiloft Flexible Service Desk Suite8.9
Based on 9 answers
It does exactly what we need. Changing to something else would make no sense.
Max Henrion profile photo
No score
No answers yet
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Usability

Agiloft Flexible Service Desk Suite7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo
No score
No answers yet
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Support

Agiloft Flexible Service Desk Suite9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We find Agiloft dramatically easier to customize than Salesforce, which we have found rather limiting and awkward. Plus Agiloft has a considerably lower price.
Max Henrion profile photo
I think Integrify was a good product for its cost. The only thing it really lacked was project management capabilities. It was difficult for our manager to go into the dashboard and see what work his employees were working on, who has what, and how long they have had certain tasks. It is doable, but just not very quick and simple.
No photo available

Return on Investment

  • We have used it for many years for our bug/issue tracking, smoothly and efficiently.
  • For our knowledgebase application, we were able to develop it about five times faster than if we had to program it using conventional tools.
Max Henrion profile photo
  • We went to a digital central repository for intakes.
  • This made it easier for anyone on the new, new or old, to simply go in and check status of different intakes and work on them.
  • Collaboration tab really allow multiple people to share information regarding a particular intake. Great for load balancing.
No photo available

Screenshots

Integrify

Pricing Details

Agiloft Flexible Service Desk Suite

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Integrify

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details