What users are saying about

KiSSFLOW

Top Rated
28 Ratings

Agiloft Flexible Service Desk Suite

15 Ratings
Score 8.7 out of 101

KiSSFLOW

Top Rated
28 Ratings
Score 8.2 out of 101

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Likelihood to Recommend

Agiloft Flexible Service Desk Suite

Agiloft is most suited to meeting the needs of an organization that requires rapid and frequent process changes for critical processes, and values empowering the people who do the job to determine how best to automate it - essentially rapidly growing, democratic organization.It's hard to imagine an inappropriate scenario to use Agiloft, but one that comes to mind is organzations requiring a complete, finished, highly structured solution that they do not want to change over time. Agiloft is designed with the expectation that clients will adapt it to their needs so many functions are left undone, rather than throwing a "kitchen sink" at the customer and letting them choose what they need.The best way to work with Agiloft is to take the training class, then have a small success with a small team, involving the employees and first level management in the deployment. They'll tell everyone else how much they like it. This reduces the possibility of slow development cycles and an undue dependence on outside expertise, while maximizing the return on Agiloft's investment in easy customizability.
Eric Novikoff profile photo

KiSSFLOW

It is very easy to use and even though it wasn't specifically designed for what our company wanted to use it for, I found ways that we can make it work for us. Once that was figured out, coding different variables and testing added spots was easy to figure out. They have great help desk support and quick turnaround times.
Andrea Boring profile photo

Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.6
KiSSFLOW
Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
KiSSFLOW
Service restoration
Agiloft Flexible Service Desk Suite
10.0
KiSSFLOW
Self-service tools
Agiloft Flexible Service Desk Suite
9.6
KiSSFLOW
Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
KiSSFLOW
ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
8.3
KiSSFLOW

ITSM asset management

Agiloft Flexible Service Desk Suite
9.2
KiSSFLOW
Configuration mangement
Agiloft Flexible Service Desk Suite
8.9
KiSSFLOW
Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.6
KiSSFLOW

Change management

Agiloft Flexible Service Desk Suite
9.8
KiSSFLOW
Change requests repository
Agiloft Flexible Service Desk Suite
9.6
KiSSFLOW
Service-level management
Agiloft Flexible Service Desk Suite
10.0
KiSSFLOW

Reporting & Analytics

Agiloft Flexible Service Desk Suite
KiSSFLOW
6.8
Dashboards
Agiloft Flexible Service Desk Suite
KiSSFLOW
6.7
Standard reports
Agiloft Flexible Service Desk Suite
KiSSFLOW
6.8
Custom reports
Agiloft Flexible Service Desk Suite
KiSSFLOW
6.9

Process Engine

Agiloft Flexible Service Desk Suite
KiSSFLOW
8.1
Process designer
Agiloft Flexible Service Desk Suite
KiSSFLOW
7.6
Process simulation
Agiloft Flexible Service Desk Suite
KiSSFLOW
8.1
Business rules engine
Agiloft Flexible Service Desk Suite
KiSSFLOW
7.5
SOA support
Agiloft Flexible Service Desk Suite
KiSSFLOW
8.5
Process player
Agiloft Flexible Service Desk Suite
KiSSFLOW
8.2
Support for modeling languages
Agiloft Flexible Service Desk Suite
KiSSFLOW
9.1
Form builder
Agiloft Flexible Service Desk Suite
KiSSFLOW
7.9
Model execution
Agiloft Flexible Service Desk Suite
KiSSFLOW
7.7

Collaboration

Agiloft Flexible Service Desk Suite
KiSSFLOW
7.1
Social collaboration tools
Agiloft Flexible Service Desk Suite
KiSSFLOW
7.1

Content Management Capabilties

Agiloft Flexible Service Desk Suite
KiSSFLOW
7.3
Content management
Agiloft Flexible Service Desk Suite
KiSSFLOW
7.3

Pros

  • Easy coding-free customization and process-oriented customization interface allows us to delegate ownership of business processes to the layer of management closest to the users of the services Agiloft provides, allowing us to rapidly adapt to new business needs and avoid expensive and slow professional-service based development cycles or a dedicated in-house admin team.
  • Extremely flexible, so we are starting to use it for all kinds of things that we never originally intended it for, including managing change control for our customers, contract management, etc. People in our organization tell each other how effective the tool is which encourages using it to solve problems.
  • The product is clearly designed with forethought and ingenuity, which pays off repeatedly when trying to address a new application. The cleverness of coding-free customization endears it to its administrators.
  • High quality support and professional services from a well-trained onshore team are available so we never felt as though Agiloft stood in the way of implementation.
  • Though we have only minimal usage so far, Agiloft offers a lot of different ways to interface to other systems, which will keep it relevant as we build out our automation and encourages us to use it as a central repository that can be easily accessed, processed, and modified as necessary, enabling its automation features to make good decisions that support automated service delivery to our clients.
Eric Novikoff profile photo
  • Streamlines invoice approval process.
  • Holds people accountable for their purchases.
  • Keeps us on budget and helps in getting answers on purchase orders quickly.
Catherine Miller profile photo

Cons

  • The look and feel is behind the latest offerings from competitors which can make getting users to switch to Agiloft difficult. In particular, there are limitations on formatting, placement, and type of custom elements on pages, or even custom pages themselves that contain unstructured content (essentially a custom dashboard.) These limitations have in practice not yet kept us from getting what we wanted done with the product.
  • The flexibility of the product begs for more nearly-complete custom applications (customizations) that can be instantly deployed and then tweaked to meet our needs. Creating one is easy enough, but this would speed the process even more.
  • I wish there was more financial functionality. Everything we do ties to the money, and being able to manage the money from the same app (AR/billing is the most important to us) would help a great deal.
Eric Novikoff profile photo
  • A development and test environment for the processes that are under design but not in production
  • Capability to add, change and delete master's data through a process
  • Actions and triggers in Zapier for masters tables
No photo available

Likelihood to Renew

Agiloft Flexible Service Desk Suite8.9
Based on 9 answers
We haven't experienced any problems or deficiencies that would lead us to choose another tool for the applications we have already moved to Agiloft. We also plan to deploy Agiloft for new applications due to our increasing knowledge of what it can do and increasing acceptance among our staff.
Eric Novikoff profile photo
No score
No answers yet
No answers on this topic

Usability

Agiloft Flexible Service Desk Suite7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo
No score
No answers yet
No answers on this topic

Support

Agiloft Flexible Service Desk Suite9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Agiloft's singular advantage is its ease of customization that allows you to capture automation requirements right at the point of use. We knew our company would always be developing new requirements for its customer-facing processes and any tool that made customization difficult was an inferior choice for us. Other vendors offered similar levels of customization, but when we dug deeper, Agiloft was the only one that delivered it.Our management team came from the IT and development side of NetSuite and we have used it to manage our business almost since inception. However, its support, marketing, and sales functionality was too difficult to modify and built to meet too broad a set of requirements, so we could never get full adoption or utilization, and it stood in the way of delivering the service levels we needed to provide our customers. We still use NetSuite for back-of-the-house financial functions which don't need that level of customization, but for everything else, the way forward has led us to choose Agiloft.
Eric Novikoff profile photo
There is not a whole lot to write here. I can simply say that KiSSLFLOW is a great process management tool that can be used very easily used. Here at our organization we use JIRA\, Atlassian, Office365, however these tools are used in a different capacity. KiSSLFOW has been incredibly useful to our group.
No photo available

Return on Investment

  • We are able to offer industry leading support and service SLAs to our clients because Agiloft can automate our support process, unlike other tools we have looked at.
  • We are able to automate our own sales process rather than follow a prewritten one, which promotes adoption of sales force automation. (Most sales departments are full of individual tools each person uses to get around the limitation of the company's provided tool!)
  • We are able to automate many processes we never thought we would be able to without custom coding. We're only starting to scratch the surface of what we think we can use Agiloft for.
Eric Novikoff profile photo
  • KiSSFLOW has allowed our users to develop their own workflows and not have to request and wait for IT to develop the workflows.
Bobbi Parkis profile photo

Pricing Details

Agiloft Flexible Service Desk Suite

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Agiloft Flexible Service Desk Suite Editions & Modules
Agiloft Flexible Service Desk Suite
Additional Pricing Details

KiSSFLOW

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
KiSSFLOW Editions & Modules
KiSSFLOW
Edition
Standard Edition
$91
1. per user
Additional Pricing Details
Minimum of 10 users