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Top Rated
29 Ratings
15 Ratings
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Score 8.8 out of 101
Top Rated
29 Ratings
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Score 7.5 out of 101

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Likelihood to Recommend

Agiloft Flexible Service Desk Suite

Agiloft is a fully GUI based system that requires very little or no coding. That allows for a very quick deployment of a new install and for adding new features. Therefore, it works great for companies that don't want to write a new system from the ground up.
Don Ruxton profile photo

KiSSFLOW

KiSSFLOW is well suited for any information heavy paperwork that multiple people approve and have access to complete work. It is less suited for processes that require a lot of back and forth with a form initiator. The workflows like to be very linear without much back tracking. It can do that but it prefers to be forward linear.
Al Anderson profile photo

Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.6
KiSSFLOW
Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
KiSSFLOW
Service restoration
Agiloft Flexible Service Desk Suite
10.0
KiSSFLOW
Self-service tools
Agiloft Flexible Service Desk Suite
9.6
KiSSFLOW
Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
KiSSFLOW
ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
8.2
KiSSFLOW

ITSM asset management

Agiloft Flexible Service Desk Suite
9.2
KiSSFLOW
Configuration mangement
Agiloft Flexible Service Desk Suite
8.8
KiSSFLOW
Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.6
KiSSFLOW

Change management

Agiloft Flexible Service Desk Suite
9.8
KiSSFLOW
Change requests repository
Agiloft Flexible Service Desk Suite
9.6
KiSSFLOW
Service-level management
Agiloft Flexible Service Desk Suite
10.0
KiSSFLOW

Reporting & Analytics

Agiloft Flexible Service Desk Suite
KiSSFLOW
6.3
Dashboards
Agiloft Flexible Service Desk Suite
KiSSFLOW
5.9
Standard reports
Agiloft Flexible Service Desk Suite
KiSSFLOW
6.3
Custom reports
Agiloft Flexible Service Desk Suite
KiSSFLOW
6.6

Process Engine

Agiloft Flexible Service Desk Suite
KiSSFLOW
7.7
Process designer
Agiloft Flexible Service Desk Suite
KiSSFLOW
6.6
Process simulation
Agiloft Flexible Service Desk Suite
KiSSFLOW
8.1
Business rules engine
Agiloft Flexible Service Desk Suite
KiSSFLOW
7.3
SOA support
Agiloft Flexible Service Desk Suite
KiSSFLOW
7.8
Process player
Agiloft Flexible Service Desk Suite
KiSSFLOW
6.9
Support for modeling languages
Agiloft Flexible Service Desk Suite
KiSSFLOW
9.1
Form builder
Agiloft Flexible Service Desk Suite
KiSSFLOW
7.9
Model execution
Agiloft Flexible Service Desk Suite
KiSSFLOW
7.4

Collaboration

Agiloft Flexible Service Desk Suite
KiSSFLOW
7.1
Social collaboration tools
Agiloft Flexible Service Desk Suite
KiSSFLOW
7.1

Content Management Capabilties

Agiloft Flexible Service Desk Suite
KiSSFLOW
7.2
Content management
Agiloft Flexible Service Desk Suite
KiSSFLOW
7.2

Pros

  • Fully GUI based interface that has drastically reduced the time to add new features/workflows.
  • The product was very easy to deploy and add features like Single-Sign On and user provisioning from our internal DataWarehouse. Again, vendor support was a big help while implementing those features.
  • The workflows include a very comprehensive rule-based system that can trigger various actions like escalations, emails, changes of request state and more. All without any coding. Again, fully GUI based.
Don Ruxton profile photo
  • The status tracking of a work request is done well allowing people to see where their form is in the workflow.
  • Form creation and workflow creation are super easy.
  • With the G-Suite integration, user management is a snap.
Al Anderson profile photo

Cons

  • The documentation was a little dated, but they have recently updated the online help and now it is in line with the current version features.
Don Ruxton profile photo
  • The reporting could use some improvement. The actual reports are OK, it is access to the reports that is the problem. This is related to the permission schema. It really just has user, admin, and nothing in-between. There really needs to be something like report admin or something. Excel exports for data are needed as well.
  • The user workflow selection UI is not the best. There is a big red + sign in the lower right of the browser window that is not labeled. That is not clear. Also the selection list is just a pop-up window, it really should be a full page.
  • The mobile app does not have all the features that the browser version has, especially admin tools.
Al Anderson profile photo

Likelihood to Renew

Agiloft Flexible Service Desk Suite8.9
Based on 9 answers
It does exactly what we need. Changing to something else would make no sense.
Max Henrion profile photo
No score
No answers yet
No answers on this topic

Usability

Agiloft Flexible Service Desk Suite7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo
No score
No answers yet
No answers on this topic

Support

Agiloft Flexible Service Desk Suite9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We find Agiloft dramatically easier to customize than Salesforce, which we have found rather limiting and awkward. Plus Agiloft has a considerably lower price.
Max Henrion profile photo
Don't know of any...
Al Anderson profile photo

Return on Investment

  • We have used it for many years for our bug/issue tracking, smoothly and efficiently.
  • For our knowledgebase application, we were able to develop it about five times faster than if we had to program it using conventional tools.
Max Henrion profile photo
  • The only real hard number savings that we have had with KiSSFLOW is the money we have saved in forms being printed, especially multi-part forms. So for a small college like us that it probably in the $5000 to $10000 per year range. We have certainly saved money in increased efficiencies of the processes that we have moved to KiSSFLOW. But that is harder to calculate.
Al Anderson profile photo

Pricing Details

Agiloft Flexible Service Desk Suite

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Agiloft Flexible Service Desk Suite Editions & Modules
Agiloft Flexible Service Desk Suite
Additional Pricing Details

KiSSFLOW

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
KiSSFLOW Editions & Modules
KiSSFLOW
Edition
Standard Edition
$91
1. per user
Additional Pricing Details
Minimum of 10 users