What users are saying about
15 Ratings
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Score 9.2 out of 101
24 Ratings
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Score 7.8 out of 101

Likelihood to Recommend

Agiloft Flexible Service Desk Suite

Agiloft is most suited to meeting the needs of an organization that requires rapid and frequent process changes for critical processes, and values empowering the people who do the job to determine how best to automate it - essentially rapidly growing, democratic organization.It's hard to imagine an inappropriate scenario to use Agiloft, but one that comes to mind is organzations requiring a complete, finished, highly structured solution that they do not want to change over time. Agiloft is designed with the expectation that clients will adapt it to their needs so many functions are left undone, rather than throwing a "kitchen sink" at the customer and letting them choose what they need.The best way to work with Agiloft is to take the training class, then have a small success with a small team, involving the employees and first level management in the deployment. They'll tell everyone else how much they like it. This reduces the possibility of slow development cycles and an undue dependence on outside expertise, while maximizing the return on Agiloft's investment in easy customizability.
Eric Novikoff profile photo

Lansweeper

Because of its slowdown as we have acquired more equipment, I think LANSweeper may be better suited for smaller environments. We have 3000+ users and over 1500 devices on our WAN. It has shown considerable performance issues as we have grown. Maybe moving it to a full blown SQL instance will make things a bit better. But as it stands, it has gotten tiresome waiting for it to update and refresh.
Michael Metalios profile photo

Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.5
Lansweeper
Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
Lansweeper
Service restoration
Agiloft Flexible Service Desk Suite
10.0
Lansweeper
Self-service tools
Agiloft Flexible Service Desk Suite
9.7
Lansweeper
Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
Lansweeper
ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
7.8
Lansweeper

ITSM asset management

Agiloft Flexible Service Desk Suite
9.1
Lansweeper
Configuration mangement
Agiloft Flexible Service Desk Suite
8.5
Lansweeper
Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.7
Lansweeper

Change management

Agiloft Flexible Service Desk Suite
9.9
Lansweeper
Change requests repository
Agiloft Flexible Service Desk Suite
9.7
Lansweeper
Service-level management
Agiloft Flexible Service Desk Suite
10.0
Lansweeper

IT Asset Management

Agiloft Flexible Service Desk Suite
Lansweeper
7.4
Software and hardware inventory tracking
Agiloft Flexible Service Desk Suite
Lansweeper
8.5
License management
Agiloft Flexible Service Desk Suite
Lansweeper
6.2
Asset relationship management
Agiloft Flexible Service Desk Suite
Lansweeper
7.6

Pros

Agiloft Flexible Service Desk Suite

  • Personalize for "US"
  • Very Easy to Use
Lanetta Ashley profile photo

Lansweeper

  • Picks up items on the network such as switches printers. I like the fact that toner is running low but to a large business like ours, that doesn't make much difference. For small businesses, that would be good.
  • Connects to Dell/HP to get warranty info. Not always but good to see some areas populated.
  • The scan is quite quick, will bring back some useful data.
No photo available

Cons

Agiloft Flexible Service Desk Suite

  • Feasible Training Opportunitied
Lanetta Ashley profile photo

Lansweeper

  • Can only scan what it sees. Doesn't show every item on the machine. Patches are also absent.
  • Software Recognition is OK with Microsoft. It is dire within our network of multiple products. Recognition is at about 35% with constant manual work needed to baseline for each manufacturer in each network
  • Datacenter compliance is a manual project. We used Excel extensively.
  • License optimization is limited to installations v surplus licenses. We need to know who's using what and how.
No photo available

Likelihood to Renew

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 8.9
Based on 9 answers
It does exactly what we need. Changing to something else would make no sense.
Max Henrion profile photo

Lansweeper

Lansweeper 10.0
Based on 1 answer
The price to function scale is so far towards function it would be stupid to get rid of it
Mike Hempel profile photo

Usability

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo

Lansweeper

No score
No answers yet
No answers on this topic

Support

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo

Lansweeper

No score
No answers yet
No answers on this topic

Alternatives Considered

Agiloft Flexible Service Desk Suite

We find Agiloft dramatically easier to customize than Salesforce, which we have found rather limiting and awkward. Plus Agiloft has a considerably lower price.
Max Henrion profile photo

Lansweeper

Two very different products. Snow has agents, Lansweeper is agentless with massively different functionality. Lansweeper will be good for 150 to 200 user businesses, Snow is better for anything larger. Lansweeper has little software recognition beyond Microsoft. Snow has better recognition. Lansweeper picks up every device on the network - Snow will only report on devices it has an agent deployed on. No switches, routers etc
No photo available

Return on Investment

Agiloft Flexible Service Desk Suite

  • Facilitated tracking of state-wide enterprise IT service desk data management
  • Has allowed us to maintain a small centralized service desk team to support our highly diverse environment
  • Allows us to centrally managed and track our customer service interface with customers to insure a high level of service.
No photo available

Lansweeper

  • For inventory management, it works well
  • Software deployment would be a negative impact as we don't use it or have it set up
  • Software inventory is so so, as sometimes it does not update in a timely manner
Michael Timms profile photo

Screenshots

Lansweeper

Pricing Details

Agiloft Flexible Service Desk Suite

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Lansweeper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison