15 Ratings
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Score 9.1 out of 101
41 Ratings
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Score 8.2 out of 101

Likelihood to Recommend

Agiloft Flexible Service Desk Suite

We wanted a product that would be user friendly for all our department staff (help desk support, trainers and programmers)
Lanetta Ashley profile photo

Micro Focus Service Manager

If you're looking for an ITIL compatible service manager tool, Micro Focus Service Manager is one of the best solutions for you. If you're looking to manage you or your customer's inventory in a way that is compatible with your contracts, Micro Focus Service Manager is one of the best solutions for you. Micro Focus Service Manager is a very flexible and scalable system.
Celil ÇİYNEKLİ profile photo

Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.5
Micro Focus Service Manager
9.4
Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
Micro Focus Service Manager
9.1
Service restoration
Agiloft Flexible Service Desk Suite
10.0
Micro Focus Service Manager
10.0
Self-service tools
Agiloft Flexible Service Desk Suite
9.7
Micro Focus Service Manager
9.5
Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
Micro Focus Service Manager
9.0
ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
7.8
Micro Focus Service Manager
9.7
Expert directory
Agiloft Flexible Service Desk Suite
Micro Focus Service Manager
9.0
ITSM collaboration and documentation
Agiloft Flexible Service Desk Suite
Micro Focus Service Manager
9.7

ITSM asset management

Agiloft Flexible Service Desk Suite
9.1
Micro Focus Service Manager
9.2
Configuration mangement
Agiloft Flexible Service Desk Suite
8.5
Micro Focus Service Manager
9.3
Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.7
Micro Focus Service Manager
9.1
Asset management dashboard
Agiloft Flexible Service Desk Suite
Micro Focus Service Manager
9.1

Change management

Agiloft Flexible Service Desk Suite
9.9
Micro Focus Service Manager
9.2
Change requests repository
Agiloft Flexible Service Desk Suite
9.7
Micro Focus Service Manager
9.2
Service-level management
Agiloft Flexible Service Desk Suite
10.0
Micro Focus Service Manager
9.3
Change calendar
Agiloft Flexible Service Desk Suite
Micro Focus Service Manager
9.2

Pros

Agiloft Flexible Service Desk Suite

  • Quick and easy Deployment
  • Ease of workflow adjustment
  • Customization is simple and quick to perform
No photo available

Micro Focus Service Manager

  • Micro Focus Service Manager is very compatible with ITIL (IT governance best practices) and ISO 20000 ( IT Service Management System).
  • Micro Focus Service Manager was formerly an HP brand. HP is the writer of the ITIL Service Operation Book. So, Micro Focus Service Manager is the best solution for incident management, problem management, request fulfillment, event management, and access management processes.
  • Incident management & change management are connected with the Configuration management process. All of these three processes are related to contract management. So, you can manage your or your customer's inventory perfectly in a way that is compatible with the contract.
Celil ÇİYNEKLİ profile photo

Cons

Agiloft Flexible Service Desk Suite

  • With flexibility comes complexity, so we have needed to use consulting time to implement some of our needs. The learning curve can be steep, but the product can accommodate nearly any scenario.
  • At one point we seemed to have some performance issues, but those seem to be in the past.
  • The text messaging integration would be nice.
No photo available

Micro Focus Service Manager

  • Micro Focus Service Manager has many competitors in the service management area. Micro Focus Service Manager has to improve its cloud capabilities to be able to compete with competitors.
  • Scripting is not easy and sometimes it can be annoying.
Celil ÇİYNEKLİ profile photo

Likelihood to Renew

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 8.9
Based on 9 answers
We're comfortable and happy with our purchase of Agiloft. Our end users have been happy with the tool, and appreciate the time savings and efficiency it has gave them. Agiloft also appears to actually care about you being a customer, which makes a difference to me.
Michael Canino profile photo

Micro Focus Service Manager

No score
No answers yet
No answers on this topic

Usability

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo

Micro Focus Service Manager

No score
No answers yet
No answers on this topic

Support

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo

Micro Focus Service Manager

No score
No answers yet
No answers on this topic

Alternatives Considered

Agiloft Flexible Service Desk Suite

N/A - Agiloft was already chosen as the tool we were going to use (by an employee that has now left the company) before I was given the assignment of working on this
Elizabeth Lepisto profile photo

Micro Focus Service Manager

  • ITIL and ISO 20000 compatible service management tool.
  • The best for inventory management make relation with other ITIL processes.
  • Very flexible and scalable system.
  • You can find a more human resource for Micro Focus Service Manager
  • The community and support is also good
Celil ÇİYNEKLİ profile photo

Return on Investment

Agiloft Flexible Service Desk Suite

  • Increased efficiency on certain processes. Our time sheets were done previously in excel spreadsheets, which HR had to constantly remind everyone to do because they hated it. We created a tool for logging time sheets which is much easier and faster to do, and now employees don't dread it (as much). We also use print templates to automatically create documents to send to our clients, which previously had to be created manually. It also allows for information to be viewed at anytime, instead of waiting for someone to close a document first.
  • Linking together of information, and having one place for everything. Previously, we never had one place to store information and records. We had one place for this information, another for that information, and sometimes information went to one place and sometimes in some other place. We also used different tools for different things. Emails for this, our wiki for that, an excel spreadsheet for this other thing. Agiloft has allowed us to have one place where employees will go to do everything from requesting vacation days to doing tasks related to our product, to recognizing another employee's accomplishments.
  • Decreased efficiency on certain processes. However, there is a silver lining to this. These processes were previously as simple as you can get - logging information into a text file, which is then added to by other employees. There were no controls, no major checks, and things could easily be missed. Agiloft's system allows us to do things so that everything stands out and is seen, checked, and recorded in a much better way. The trade off for less efficiency is tough, but it will be worth it in the long run as we are more effective and accurate.
Elizabeth Lepisto profile photo

Micro Focus Service Manager

  • More expensive compared to other solutions
Mike Zukerman profile photo

Screenshots

Micro Focus Service Manager

Pricing Details

Agiloft Flexible Service Desk Suite

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Micro Focus Service Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison