15 Ratings
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Score 8.8 out of 101
9 Ratings
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Score 8.2 out of 101

Add comparison

Likelihood to Recommend

Agiloft Flexible Service Desk Suite

We wanted a product that would be user friendly for all our department staff (help desk support, trainers and programmers)
Lanetta Ashley profile photo

Opsview Monitor

OpsView is great when you need a very flexible, extensible solution for monitoring infrastructure. It's not great when you want to monitor application performance timings
No photo available

Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.6
Opsview Monitor
Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
Opsview Monitor
Service restoration
Agiloft Flexible Service Desk Suite
10.0
Opsview Monitor
Self-service tools
Agiloft Flexible Service Desk Suite
9.6
Opsview Monitor
Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
Opsview Monitor
ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
8.2
Opsview Monitor

ITSM asset management

Agiloft Flexible Service Desk Suite
9.2
Opsview Monitor
Configuration mangement
Agiloft Flexible Service Desk Suite
8.8
Opsview Monitor
Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.6
Opsview Monitor

Change management

Agiloft Flexible Service Desk Suite
9.8
Opsview Monitor
Change requests repository
Agiloft Flexible Service Desk Suite
9.6
Opsview Monitor
Service-level management
Agiloft Flexible Service Desk Suite
10.0
Opsview Monitor

Pros

  • Agiloft's performance has been excellent. This includes 1) Scalability, 2) System response, and 3) Reliability. We have not had a reported issue with the system for at least 2 years.
  • Professional Services. When we had an issue interfacing with an external data mart we brought in Agiloft's Professional Services and got a quick, cost-effective solution.
  • Strategic Planning. As we look to the future we are hoping to move to the ITIL model. We love Agiloft's solution and have embraced it as our future direction.
  • Flexibility. This includes 1) Custom form design, 2) Routing based on just about any criteria, 3) Addition of attributes, 4) Search capabilities for end users.
Robert Kaplan profile photo
  • Easily extensible. We write many of our own monitoring plugins for Opsview and use open source Nagios community plugins as well
  • Quick to deploy. Don't need to worry about all of the dependencies that you need to with something like Nagios
  • It just works. Most of the housekeeping tasks are completely automated
  • Nice visualizations and dashboards
No photo available

Cons

  • They could build a slicker look to the graphical charts output for the reports. These look a bit dated, and I would like the ability to customize them more.
  • I find that some features of the tool are difficult to find, and aren't necessarily in the most common sense of places. This definitely eases with experience with the tool, but initially it will take some time just to figure out the setup of the tool and where things are located. For example, permissions can be set on many different levels, which is great, but logically finding where to find the differing permission levels is difficult at first. I would suggest attending their admin training session to initiate yourself with the tool at first, so you're not as reliant on Agiloft initially to guide you in building the tool, which can get expensive.
Michael Canino profile photo
  • Licensing model could be improved. Would like options for nonprod vs. production environments and also the ability to transfer host licenses from one monitoring instance to another.
  • Could have deeper AWS integrations ... for example using IAM roles to query AWS
  • Notification profiles could be easier to use/configure., as well as updated to include more current notification methods
No photo available

Likelihood to Renew

Agiloft Flexible Service Desk Suite8.9
Based on 9 answers
As we grow, we are able to activate additional modules for new functionality with little training time, adding to our existing knowledgebase and increasing our efficiency.
Steve Theroux profile photo
No score
No answers yet
No answers on this topic

Usability

Agiloft Flexible Service Desk Suite7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo
No score
No answers yet
No answers on this topic

Support

Agiloft Flexible Service Desk Suite9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

N/A - Agiloft was already chosen as the tool we were going to use (by an employee that has now left the company) before I was given the assignment of working on this
Elizabeth Lepisto profile photo
Nagios and Zabbix - Opsview is much easier to setup and operate than both of them.SolarWinds Orion - Opsview is much more economical
No photo available

Return on Investment

  • Helps us organize tasks and projects and the data associated with each project
  • Helps us organize our resources to meet the demand of issues and events
  • This has helped us keep moving forward during times we otherwise would have pulled back.
  • Completely revolutionized our way of work life. Upwards of approx 300 percent productivity and complexity..
Matt Gibson profile photo
  • Increased visibility and given us the ability to measure SLAs
No photo available

Screenshots

Pricing Details

Agiloft Flexible Service Desk Suite

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Opsview Monitor

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details