Agiloft Flexible Service Desk Suite

15 Ratings
Score 8.7 out of 101

Opsview Monitor

9 Ratings
Score 8.1 out of 101

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Likelihood to Recommend

Agiloft Flexible Service Desk Suite

Agiloft is most suited to meeting the needs of an organization that requires rapid and frequent process changes for critical processes, and values empowering the people who do the job to determine how best to automate it - essentially rapidly growing, democratic organization.It's hard to imagine an inappropriate scenario to use Agiloft, but one that comes to mind is organzations requiring a complete, finished, highly structured solution that they do not want to change over time. Agiloft is designed with the expectation that clients will adapt it to their needs so many functions are left undone, rather than throwing a "kitchen sink" at the customer and letting them choose what they need.The best way to work with Agiloft is to take the training class, then have a small success with a small team, involving the employees and first level management in the deployment. They'll tell everyone else how much they like it. This reduces the possibility of slow development cycles and an undue dependence on outside expertise, while maximizing the return on Agiloft's investment in easy customizability.
Eric Novikoff profile photo

Opsview Monitor

OpsView is great when you need a very flexible, extensible solution for monitoring infrastructure. It's not great when you want to monitor application performance timings
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Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.6
Opsview Monitor
Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
Opsview Monitor
Service restoration
Agiloft Flexible Service Desk Suite
10.0
Opsview Monitor
Self-service tools
Agiloft Flexible Service Desk Suite
9.6
Opsview Monitor
Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
Opsview Monitor
ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
8.3
Opsview Monitor

ITSM asset management

Agiloft Flexible Service Desk Suite
9.2
Opsview Monitor
Configuration mangement
Agiloft Flexible Service Desk Suite
8.9
Opsview Monitor
Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.6
Opsview Monitor

Change management

Agiloft Flexible Service Desk Suite
9.8
Opsview Monitor
Change requests repository
Agiloft Flexible Service Desk Suite
9.6
Opsview Monitor
Service-level management
Agiloft Flexible Service Desk Suite
10.0
Opsview Monitor

Pros

  • Personalize for "US"
  • Very Easy to Use
Lanetta Ashley profile photo
  • Easily extensible. We write many of our own monitoring plugins for Opsview and use open source Nagios community plugins as well
  • Quick to deploy. Don't need to worry about all of the dependencies that you need to with something like Nagios
  • It just works. Most of the housekeeping tasks are completely automated
  • Nice visualizations and dashboards
No photo available

Cons

  • Feasible Training Opportunitied
Lanetta Ashley profile photo
  • Licensing model could be improved. Would like options for nonprod vs. production environments and also the ability to transfer host licenses from one monitoring instance to another.
  • Could have deeper AWS integrations ... for example using IAM roles to query AWS
  • Notification profiles could be easier to use/configure., as well as updated to include more current notification methods
No photo available

Likelihood to Renew

Agiloft Flexible Service Desk Suite8.9
Based on 9 answers
It does exactly what we need. Changing to something else would make no sense.
Max Henrion profile photo
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Usability

Agiloft Flexible Service Desk Suite7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo
No score
No answers yet
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Support

Agiloft Flexible Service Desk Suite9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Far less expensive, faster to deploy, highly educated and stable Agiloft support staff
No photo available
Nagios and Zabbix - Opsview is much easier to setup and operate than both of them.SolarWinds Orion - Opsview is much more economical
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Return on Investment

  • Employee efficiency is much higher, as they aren't spending time on tasks that don't add value.
  • From a sales perspective, we have a much better view on what is in the pipeline, and what the likely conversion % is.
  • Overall, we are much more organized due to the tool, and I think mainly it is due to the increased visibility that is possible. Tracking processes, automating reminders, etc makes our operations department run much more effectively. We are looking forward to how much more we can get out of the tool in the future.
Michael Canino profile photo
  • Increased visibility and given us the ability to measure SLAs
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Screenshots

Pricing Details

Agiloft Flexible Service Desk Suite

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Opsview Monitor

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details