Agiloft Flexible Service Desk Suite vs. Oracle IT Service Management Suite
Agiloft Flexible Service Desk Suite vs. Oracle IT Service Management Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Agiloft Flexible Service Desk Suite | Enterprise companies (1,001+ employees) | Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organization’s IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale to… | $65 per month | |
Oracle IT Service Management Suite | N/A | Oracle ITSM suite for enterprises was a suite of tools for managing, tracking, and servicing IT based on the Siebel HelpDesk. The suite is now End of Life, Oracle no longer offers the suite for sale. | N/A |
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Editions & Modules |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
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Agiloft Flexible Service Desk Suite | Oracle IT Service Management Suite | |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Agiloft Flexible Service Desk Suite | Oracle IT Service Management Suite | |
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Small Businesses | NinjaOne Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | NinjaOne Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Agiloft Flexible Service Desk Suite | Oracle IT Service Management Suite | |
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Likelihood to Recommend | 10.0 (12 ratings) | 6.0 (1 ratings) |
Likelihood to Renew | 8.9 (9 ratings) | - (0 ratings) |
Usability | 7.3 (2 ratings) | - (0 ratings) |
Availability | 8.6 (2 ratings) | - (0 ratings) |
Support Rating | 9.1 (2 ratings) | - (0 ratings) |
Agiloft Flexible Service Desk Suite | Oracle IT Service Management Suite | |
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Likelihood to Recommend | Agiloft | Oracle |
Pros | Agiloft | Oracle |
Cons | Agiloft | Oracle |
Likelihood to Renew | Agiloft | Oracle No answers on this topic |
Usability | Agiloft | Oracle No answers on this topic |
Support Rating | Agiloft | Oracle No answers on this topic |
Alternatives Considered | Agiloft | Oracle No answers on this topic |
Return on Investment | Agiloft | Oracle |
ScreenShots | Agiloft Flexible Service Desk Suite Screenshots |