What users are saying about

Prophix

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Top Rated
119 Ratings
15 Ratings
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Score 8.8 out of 101

Prophix

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Top Rated
119 Ratings
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Score 8.9 out of 101

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Likelihood to Recommend

Agiloft Flexible Service Desk Suite

Agiloft is most suited to meeting the needs of an organization that requires rapid and frequent process changes for critical processes, and values empowering the people who do the job to determine how best to automate it - essentially rapidly growing, democratic organization.It's hard to imagine an inappropriate scenario to use Agiloft, but one that comes to mind is organzations requiring a complete, finished, highly structured solution that they do not want to change over time. Agiloft is designed with the expectation that clients will adapt it to their needs so many functions are left undone, rather than throwing a "kitchen sink" at the customer and letting them choose what they need.The best way to work with Agiloft is to take the training class, then have a small success with a small team, involving the employees and first level management in the deployment. They'll tell everyone else how much they like it. This reduces the possibility of slow development cycles and an undue dependence on outside expertise, while maximizing the return on Agiloft's investment in easy customizability.
Eric Novikoff profile photo

Prophix

I think Prophix is well suited for companies that want the most bang for their buck. Prophix, for me, is as good as Hyperion Essbase or Oracle.
Shawn Reed profile photo

Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.6
Prophix
Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
Prophix
Service restoration
Agiloft Flexible Service Desk Suite
10.0
Prophix
Self-service tools
Agiloft Flexible Service Desk Suite
9.6
Prophix
Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
Prophix
ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
8.2
Prophix

ITSM asset management

Agiloft Flexible Service Desk Suite
9.2
Prophix
Configuration mangement
Agiloft Flexible Service Desk Suite
8.8
Prophix
Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.6
Prophix

Change management

Agiloft Flexible Service Desk Suite
9.8
Prophix
Change requests repository
Agiloft Flexible Service Desk Suite
9.6
Prophix
Service-level management
Agiloft Flexible Service Desk Suite
10.0
Prophix

Budgeting, Planning, and Forecasting

Agiloft Flexible Service Desk Suite
Prophix
7.9
Long-term financial planning
Agiloft Flexible Service Desk Suite
Prophix
7.8
Financial budgeting
Agiloft Flexible Service Desk Suite
Prophix
8.5
Forecasting
Agiloft Flexible Service Desk Suite
Prophix
7.9
Scenario modeling
Agiloft Flexible Service Desk Suite
Prophix
7.4
Management reporting
Agiloft Flexible Service Desk Suite
Prophix
8.1

Consolidation and Close

Agiloft Flexible Service Desk Suite
Prophix
8.1
Financial data consolidation
Agiloft Flexible Service Desk Suite
Prophix
8.3
Journal entries and reports
Agiloft Flexible Service Desk Suite
Prophix
7.6
Multi-currency management
Agiloft Flexible Service Desk Suite
Prophix
8.4
Intercompany Eliminations
Agiloft Flexible Service Desk Suite
Prophix
8.3
Minority Ownership
Agiloft Flexible Service Desk Suite
Prophix
8.4
Local and consolidated reporting
Agiloft Flexible Service Desk Suite
Prophix
8.4
Detailed Audit Trails
Agiloft Flexible Service Desk Suite
Prophix
7.2

FInancial Reporting and Compliance

Agiloft Flexible Service Desk Suite
Prophix
7.8
Financial Statement Reporting
Agiloft Flexible Service Desk Suite
Prophix
8.4
Management Reporting
Agiloft Flexible Service Desk Suite
Prophix
8.2
Excel-based Reporting
Agiloft Flexible Service Desk Suite
Prophix
7.9
Automated board and financial reporting
Agiloft Flexible Service Desk Suite
Prophix
7.7
XBRL support for regulatory filing
Agiloft Flexible Service Desk Suite
Prophix
6.7

Analytics

Agiloft Flexible Service Desk Suite
Prophix
7.7
Personalized dashboards
Agiloft Flexible Service Desk Suite
Prophix
7.3
Color-coded scorecards
Agiloft Flexible Service Desk Suite
Prophix
7.4
KPIs
Agiloft Flexible Service Desk Suite
Prophix
7.7
Cost and profitability analysis
Agiloft Flexible Service Desk Suite
Prophix
7.8
Key Performance Indicator setting
Agiloft Flexible Service Desk Suite
Prophix
7.8
Benchmarking with external data
Agiloft Flexible Service Desk Suite
Prophix
8.2

Integration

Agiloft Flexible Service Desk Suite
Prophix
8.2
Flat file integration
Agiloft Flexible Service Desk Suite
Prophix
8.4
Excel data integration
Agiloft Flexible Service Desk Suite
Prophix
8.2
Direct links to 3rd-party data sources
Agiloft Flexible Service Desk Suite
Prophix
8.0

Pros

  • Easy coding-free customization and process-oriented customization interface allows us to delegate ownership of business processes to the layer of management closest to the users of the services Agiloft provides, allowing us to rapidly adapt to new business needs and avoid expensive and slow professional-service based development cycles or a dedicated in-house admin team.
  • Extremely flexible, so we are starting to use it for all kinds of things that we never originally intended it for, including managing change control for our customers, contract management, etc. People in our organization tell each other how effective the tool is which encourages using it to solve problems.
  • The product is clearly designed with forethought and ingenuity, which pays off repeatedly when trying to address a new application. The cleverness of coding-free customization endears it to its administrators.
  • High quality support and professional services from a well-trained onshore team are available so we never felt as though Agiloft stood in the way of implementation.
  • Though we have only minimal usage so far, Agiloft offers a lot of different ways to interface to other systems, which will keep it relevant as we build out our automation and encourages us to use it as a central repository that can be easily accessed, processed, and modified as necessary, enabling its automation features to make good decisions that support automated service delivery to our clients.
Eric Novikoff profile photo
  • Prophix is extremely flexible. Anything you can do in Excel, can be done in Prophix only 100% more efficiently while allowing additional analytics that an excel version would not easily allow.
  • The business processes within Prophix are easy to use and applicable across multiple types of business data. Users can analyze, flex, adjust, forecast, and use actual data to develop quick "what if" scenarios for a future time frame. Driver based forecasting becomes easy to create and monitor.
  • The user interface is easy to learn. Template designers and ad-hoc analysis tools are an "Excel" like feel that provides comfort for many users. Formulas and formatting within report templates are easy to learn because of their consistency with Excel.
  • Report templates can be easily bound into any type of output that is required; an Excel work book, Word document, PowerPoint presentation, PDF file, or SharePoint site. This allows for easy creation of management presentations on a recurring basis.
  • Clean looking visual dashboards can be created using the template designer and charting capabilities. These visual displays are drillable, which allow you to link multiple templates into a user driven experience to start with a visual and drill into the details behind the visualization.
Denise Feece profile photo

Cons

  • The documentation was a little dated, but they have recently updated the online help and now it is in line with the current version features.
Don Ruxton profile photo
  • Prophix is always improving their product and striving to provide those features that customers want. Prophix utilizes a feed back forum that allows customers to provide input into future features that will become available in the product.
  • Items that may have been a struggle in the past have been resolved...for example, a recent release featured a re-design of the template designer. The new functionality made it easier to create template formatting and retain that formatting when adding rows or other data sets.
Denise Feece profile photo

Likelihood to Renew

Agiloft Flexible Service Desk Suite8.9
Based on 9 answers
It does exactly what we need. Changing to something else would make no sense.
Max Henrion profile photo
Prophix10.0
Based on 16 answers
  • Ease of use
  • Dimension hierarchy flexibility
  • Responsive and personalized customer support
  • Ad Hoc ability
Carl Evans profile photo

Usability

Agiloft Flexible Service Desk Suite7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo
Prophix8.4
Based on 13 answers
Easy user interface allows end users to learn how to use the application quickly. Time to get up to speed with the application is short and the functionality is straightforward and intuitive.
Denise Feece profile photo

Reliability and Availability

Agiloft Flexible Service Desk Suite8.6
Based on 2 answers
No answer on this topic is available.
Prophix8.5
Based on 6 answers
We rarely encounter application errors or outages
Rob Strothkamp profile photo

Performance

No score
No answers yet
No answers on this topic
Prophix7.7
Based on 6 answers
To date, we have not had any issues with Prophix performance
Rob Strothkamp profile photo

Support

Agiloft Flexible Service Desk Suite9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo
Prophix8.0
Based on 58 answers
The support function has been good, but it would be nice to have a dedicated consultant we could call on if we needed immediate help. Often times the ticket process they have implemented is too time-consuming for our budget/forecast process here.
Jillian Walsh profile photo

Online Training

No score
No answers yet
No answers on this topic
Prophix7.3
Based on 2 answers
Online training not company specific
Rob Strothkamp profile photo

Implementation

No score
No answers yet
No answers on this topic
Prophix8.8
Based on 8 answers
Know your requirements. Make sure you are on the same page as your consultant with cost and expected return. Know how much training will be involved and plan for it both in time and $. The implementation will be the responsibility of management, don't expect the consultant to do everything!
William Van Hulzen profile photo

Alternatives Considered

We selected Agiloft as their product had the most features and required the least programming to implement and add new features.
Don Ruxton profile photo
I have used Cognos Finance at a previous employer. While the functionality is similar and sound, it's much more expensive and requires an extensive amount of IT involvement.Additionally I have use Microsoft FRX, which was ok as a reporting tool, however didn't allow for forecasting or budgeting activities. Additionally, it didn't allow for "what if" scenario analysis as it only reported on data that was available in the ledger.Other BI tools, such as SAP BI, are really powerful, but extremely expensive and require a massive amount of IT involvement. Finance ownership is low in this case.
Denise Feece profile photo

Scalability

No score
No answers yet
No answers on this topic
Prophix8.0
Based on 4 answers
We are a medium sized company, but the structure of Prophix would seemingly adapt to whatever sized organization you have. It also can be applied in any area of an enterprise that needs performance management, whether it involves financial data or not. The potential for application within the enterprise is really only limited by you imagination.
Kevin Warnick profile photo

Return on Investment

  • We have improved response time and quality (because rules allow us to route support cases directly to the responsible team rather than just an "answering service").
  • We have improved the quality of the data we are capturing about support cases and service requests which we can more effectively feed back into product development.
  • We have reduced employee stress about support.
No photo available
  • Our budgeting process is definitely more streamlined with Prophix. It has had an extremely positive impact during the budget, especially with the capital expenditure budgeting.
Neal Bayless profile photo

Pricing Details

Agiloft Flexible Service Desk Suite

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Agiloft Flexible Service Desk Suite More Information

Prophix

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details

Prophix More Information