Agiloft Flexible Service Desk Suite vs. ServiceNow Customer Service Management
Agiloft Flexible Service Desk Suite vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Agiloft Flexible Service Desk Suite | Enterprise companies (1,001+ employees) | Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organization’s IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale to… | $65 per month | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
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Agiloft Flexible Service Desk Suite | ServiceNow Customer Service Management | |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Self Help Community |
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Multi-Channel Help |
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Agiloft Flexible Service Desk Suite | ServiceNow Customer Service Management | |
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Small Businesses | NinjaOne Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | NinjaOne Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Agiloft Flexible Service Desk Suite | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 10.0 (12 ratings) | 7.4 (6 ratings) |
Likelihood to Renew | 8.9 (9 ratings) | - (0 ratings) |
Usability | 7.3 (2 ratings) | 10.0 (1 ratings) |
Availability | 8.6 (2 ratings) | - (0 ratings) |
Support Rating | 9.1 (2 ratings) | 9.0 (1 ratings) |
Agiloft Flexible Service Desk Suite | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Agiloft | ServiceNow |
Pros | Agiloft | ServiceNow |
Cons | Agiloft | ServiceNow |
Likelihood to Renew | Agiloft | ServiceNow No answers on this topic |
Usability | Agiloft | ServiceNow |
Support Rating | Agiloft | ServiceNow |
Alternatives Considered | Agiloft | ServiceNow |
Return on Investment | Agiloft | ServiceNow |
ScreenShots | Agiloft Flexible Service Desk Suite Screenshots |