Agiloft Flexible Service Desk Suite vs. Serviceware Processes (helpLine)
Agiloft Flexible Service Desk Suite vs. Serviceware Processes (helpLine)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Agiloft Flexible Service Desk Suite | Enterprise companies (1,001+ employees) | Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organization’s IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale to… | $65 per month | |
Serviceware Processes (helpLine) | N/A | helpLine was an ITSM solution developed by the European IT service software company of the same name headquartered in Germany, acquired by Serviceware and now representing the central process platform for the Serviceware Enterprise Service Platform, rebranded Serviceware Processes. | N/A |
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Editions & Modules |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Agiloft Flexible Service Desk Suite | Serviceware Processes (helpLine) | |
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Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Agiloft Flexible Service Desk Suite | Serviceware Processes (helpLine) | |
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Small Businesses | NinjaOne Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | NinjaOne Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Agiloft Flexible Service Desk Suite | Serviceware Processes (helpLine) | |
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Likelihood to Recommend | 10.0 (12 ratings) | 9.0 (1 ratings) |
Likelihood to Renew | 8.9 (9 ratings) | - (0 ratings) |
Usability | 7.3 (2 ratings) | - (0 ratings) |
Availability | 8.6 (2 ratings) | - (0 ratings) |
Support Rating | 9.1 (2 ratings) | 9.0 (1 ratings) |
Agiloft Flexible Service Desk Suite | Serviceware Processes (helpLine) | |
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Likelihood to Recommend | Agiloft | Serviceware |
Pros | Agiloft | Serviceware |
Cons | Agiloft | Serviceware |
Likelihood to Renew | Agiloft | Serviceware No answers on this topic |
Usability | Agiloft | Serviceware No answers on this topic |
Support Rating | Agiloft | Serviceware |
Alternatives Considered | Agiloft | Serviceware |
Return on Investment | Agiloft | Serviceware |
ScreenShots | Agiloft Flexible Service Desk Suite Screenshots |