15 Ratings
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Score 8.8 out of 101
30 Ratings
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Score 8.2 out of 101

Add comparison

Likelihood to Recommend

Agiloft Flexible Service Desk Suite

Agiloft is great for tracking events and recording the process to close the event out thoroughly and efficiently.
Matt Gibson profile photo

Symantec Client Management Suite

It is less appropriate for small-scale and small budgets but if you're managing a few hundred devices into the thousands, ITMS and SEP will work well to manage all of the endpoints from cradle to the grave. There are some learning curves but if you understand concepts of imaging, deployment and minor scripting, then the products will work well for you.
Jason Pelletier profile photo

Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.6
Symantec Client Management Suite
Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
Symantec Client Management Suite
Service restoration
Agiloft Flexible Service Desk Suite
10.0
Symantec Client Management Suite
Self-service tools
Agiloft Flexible Service Desk Suite
9.6
Symantec Client Management Suite
Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
Symantec Client Management Suite
ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
8.2
Symantec Client Management Suite

ITSM asset management

Agiloft Flexible Service Desk Suite
9.2
Symantec Client Management Suite
Configuration mangement
Agiloft Flexible Service Desk Suite
8.8
Symantec Client Management Suite
Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.6
Symantec Client Management Suite

Change management

Agiloft Flexible Service Desk Suite
9.8
Symantec Client Management Suite
Change requests repository
Agiloft Flexible Service Desk Suite
9.6
Symantec Client Management Suite
Service-level management
Agiloft Flexible Service Desk Suite
10.0
Symantec Client Management Suite

Pros

  • Keeps track of agenda items
  • Keeps track of hours spent on projects by contributor
  • Keeps a record of solutions
Matt Gibson profile photo
  • I doubt that any other technology we could implement would be able to do so much with so little administrative overhead. With a short process that we developed we can quickly get a software package (e.g. IE 11) out to thousands of computers with on-next-reboot remediation and the user is not even aware that anything has happened.
  • No other solution makes it so easy to create our own tools to plug-in to the CMS toolset. For example our custom scripts can interrogate and manipulate the database to create great bolt-on automated functionality.
  • Real-time management built in means our second line techs can interrogate problematic computers, and because this is handled via the agent, we do not need the local PC firewall's opened up to half the organisation for WMI.
Darren Collins profile photo

Cons

  • We are primarily a Microsoft IT Shop. We would love to support/integration with SQL Server Reporting Services.
Robert Kaplan profile photo
  • CMS is quite clunky sometimes and the Silverlight interface is acceptable at best. Many improvements have been made in this area, particularly with performance, but the interface still needs a lot of work. When it becomes 100% HTML5 with proper compliance browser support I'll be happy!
Darren Collins profile photo

Likelihood to Renew

Agiloft Flexible Service Desk Suite8.9
Based on 9 answers
It does exactly what we need. Changing to something else would make no sense.
Max Henrion profile photo
Symantec Client Management Suite9.1
Based on 1 answer
So far so good - no major issues with that technology.
No photo available

Usability

Agiloft Flexible Service Desk Suite7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo
No score
No answers yet
No answers on this topic

Support

Agiloft Flexible Service Desk Suite9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo
Symantec Client Management Suite9.1
Based on 1 answer
I am providing this rating as high because I am given great support when issue arrises. Symantec is prompt about contacting me and working through the issue until it has been resolved. If the issue is not resolved it's escalated and I am given a estimated time when the issue should be resolved.
Jason Iloff profile photo

Alternatives Considered

We find Agiloft dramatically easier to customize than Salesforce, which we have found rather limiting and awkward. Plus Agiloft has a considerably lower price.
Max Henrion profile photo
I honestly cannot give an unbiased evaluation against other products since my knowledge and use is very limited. I can say that I often peruse the SCCM forums and get ideas and scripts to convert in to the Symantec Environment. This product can feel heavy handed at times but performs well without much hassle.
No photo available

Return on Investment

  • We have used it for many years for our bug/issue tracking, smoothly and efficiently.
  • For our knowledgebase application, we were able to develop it about five times faster than if we had to program it using conventional tools.
Max Henrion profile photo
  • By far the best thing was to bring in Client Management Suite for imaging, software deployment, script deployment, patch management. It saves untold amounts of time, labor and headaches.
No photo available

Screenshots

Symantec Client Management Suite

Pricing Details

Agiloft Flexible Service Desk Suite

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Symantec Client Management Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details