Agiloft Flexible Service Desk Suite

15 Ratings
Score 8.7 out of 101

Symantec Client Management Suite

29 Ratings
Score 8.2 out of 101

Add comparison

Likelihood to Recommend

Agiloft Flexible Service Desk Suite

Agiloft is great for tracking events and recording the process to close the event out thoroughly and efficiently.
Matt Gibson profile photo

Symantec Client Management Suite

Symantec products cover the gambit for security and endpoint control/management. I think a unified/simplified console for some of these products would do well to gain more customers. I can say that Symantec support is very, very good and can usually solve most issues first time around.
No photo available

Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.6
Symantec Client Management Suite
Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
Symantec Client Management Suite
Service restoration
Agiloft Flexible Service Desk Suite
10.0
Symantec Client Management Suite
Self-service tools
Agiloft Flexible Service Desk Suite
9.6
Symantec Client Management Suite
Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
Symantec Client Management Suite
ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
8.3
Symantec Client Management Suite

ITSM asset management

Agiloft Flexible Service Desk Suite
9.2
Symantec Client Management Suite
Configuration mangement
Agiloft Flexible Service Desk Suite
8.9
Symantec Client Management Suite
Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.6
Symantec Client Management Suite

Change management

Agiloft Flexible Service Desk Suite
9.8
Symantec Client Management Suite
Change requests repository
Agiloft Flexible Service Desk Suite
9.6
Symantec Client Management Suite
Service-level management
Agiloft Flexible Service Desk Suite
10.0
Symantec Client Management Suite

Pros

  • Agiloft is amazingly flexible, making it fast and easy to customize and develop sophisticated systems.
  • It has an astonishingly complete set of features. It can do everything we have wanted it to do.
  • Agiloft's customer support is great. They always provide a rapid response to our questions.
Max Henrion profile photo
  • Client Management, Altiris. Long has it been the standard for endpoint management and control. Not perfect, but always improving and built in such a way that it can be used for many creative things on the endpoint. A very malleable product.
No photo available

Cons

  • Customer portal GUI and template deployment
No photo available
  • Current console layout for Client Management Suite is a hard sell for new users. Very dense and somewhat cluttered for novices and those learning the product.
No photo available

Likelihood to Renew

Agiloft Flexible Service Desk Suite8.9
Based on 9 answers
We're comfortable and happy with our purchase of Agiloft. Our end users have been happy with the tool, and appreciate the time savings and efficiency it has gave them. Agiloft also appears to actually care about you being a customer, which makes a difference to me.
Michael Canino profile photo
Symantec Client Management Suite9.1
Based on 1 answer
So far so good - no major issues with that technology.
No photo available

Usability

Agiloft Flexible Service Desk Suite7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo
No score
No answers yet
No answers on this topic

Support

Agiloft Flexible Service Desk Suite9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo
Symantec Client Management Suite9.1
Based on 1 answer
I am providing this rating as high because I am given great support when issue arrises. Symantec is prompt about contacting me and working through the issue until it has been resolved. If the issue is not resolved it's escalated and I am given a estimated time when the issue should be resolved.
Jason Iloff profile photo

Alternatives Considered

N/A - Agiloft was already chosen as the tool we were going to use (by an employee that has now left the company) before I was given the assignment of working on this
Elizabeth Lepisto profile photo
The costs involved with getting the Symantec Management Suite, versus Microsoft System Center 2012, was much cheaper and allowed us to be able to pull more raw data when trying to work with management. Also, the Symantec support structure is very nice! The support group works with you very hard to help resolve all issues; I've definitely had this experience with them
Josh Dye profile photo

Return on Investment

  • Increased efficiency on certain processes. Our time sheets were done previously in excel spreadsheets, which HR had to constantly remind everyone to do because they hated it. We created a tool for logging time sheets which is much easier and faster to do, and now employees don't dread it (as much). We also use print templates to automatically create documents to send to our clients, which previously had to be created manually. It also allows for information to be viewed at anytime, instead of waiting for someone to close a document first.
  • Linking together of information, and having one place for everything. Previously, we never had one place to store information and records. We had one place for this information, another for that information, and sometimes information went to one place and sometimes in some other place. We also used different tools for different things. Emails for this, our wiki for that, an excel spreadsheet for this other thing. Agiloft has allowed us to have one place where employees will go to do everything from requesting vacation days to doing tasks related to our product, to recognizing another employee's accomplishments.
  • Decreased efficiency on certain processes. However, there is a silver lining to this. These processes were previously as simple as you can get - logging information into a text file, which is then added to by other employees. There were no controls, no major checks, and things could easily be missed. Agiloft's system allows us to do things so that everything stands out and is seen, checked, and recorded in a much better way. The trade off for less efficiency is tough, but it will be worth it in the long run as we are more effective and accurate.
Elizabeth Lepisto profile photo
  • By far the best thing was to bring in Client Management Suite for imaging, software deployment, script deployment, patch management. It saves untold amounts of time, labor and headaches.
No photo available

Screenshots

Symantec Client Management Suite

Pricing Details

Agiloft Flexible Service Desk Suite

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Symantec Client Management Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details