What users are saying about

Agiloft Flexible Service Desk Suite<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

15 Ratings

Vtiger

14 Ratings

Agiloft Flexible Service Desk Suite<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.7 out of 101

Vtiger

14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.7 out of 101

Add comparison

Likelihood to Recommend

Agiloft Flexible Service Desk Suite

Agiloft is great for tracking events and recording the process to close the event out thoroughly and efficiently.
Matt Gibson profile photo

Vtiger

I would rate Vtiger with 9/10 simply because:
  • It is fast
  • It s easy to use
  • It gets updated quite often with new features
  • It is very customizable
Miguel Nuñez profile photo

Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.6
Vtiger
Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
Vtiger
Service restoration
Agiloft Flexible Service Desk Suite
10.0
Vtiger
Self-service tools
Agiloft Flexible Service Desk Suite
9.6
Vtiger
Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
Vtiger
ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
8.3
Vtiger

ITSM asset management

Agiloft Flexible Service Desk Suite
9.2
Vtiger
Configuration mangement
Agiloft Flexible Service Desk Suite
8.9
Vtiger
Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.6
Vtiger

Change management

Agiloft Flexible Service Desk Suite
9.8
Vtiger
Change requests repository
Agiloft Flexible Service Desk Suite
9.6
Vtiger
Service-level management
Agiloft Flexible Service Desk Suite
10.0
Vtiger

Sales Force Automation

Agiloft Flexible Service Desk Suite
Vtiger
9.0
Customer data management / contact management
Agiloft Flexible Service Desk Suite
Vtiger
9.7
Workflow management
Agiloft Flexible Service Desk Suite
Vtiger
9.0
Opportunity management
Agiloft Flexible Service Desk Suite
Vtiger
9.0
Integration with email client (e.g., Outlook or Gmail)
Agiloft Flexible Service Desk Suite
Vtiger
9.4
Contract management
Agiloft Flexible Service Desk Suite
Vtiger
9.1
Quote & order management
Agiloft Flexible Service Desk Suite
Vtiger
7.8
Interaction tracking
Agiloft Flexible Service Desk Suite
Vtiger
9.2

Customer Service & Support

Agiloft Flexible Service Desk Suite
Vtiger
7.4
Case management
Agiloft Flexible Service Desk Suite
Vtiger
7.3
Help desk management
Agiloft Flexible Service Desk Suite
Vtiger
7.5

Marketing Automation

Agiloft Flexible Service Desk Suite
Vtiger
9.0
Lead management
Agiloft Flexible Service Desk Suite
Vtiger
8.7
Email marketing
Agiloft Flexible Service Desk Suite
Vtiger
9.4

CRM Project Management

Agiloft Flexible Service Desk Suite
Vtiger
7.9
Task management
Agiloft Flexible Service Desk Suite
Vtiger
8.0
Billing and invoicing management
Agiloft Flexible Service Desk Suite
Vtiger
6.7
Reporting
Agiloft Flexible Service Desk Suite
Vtiger
9.0

CRM Reporting & Analytics

Agiloft Flexible Service Desk Suite
Vtiger
8.0
Forecasting
Agiloft Flexible Service Desk Suite
Vtiger
7.2
Pipeline visualization
Agiloft Flexible Service Desk Suite
Vtiger
8.9
Customizable reports
Agiloft Flexible Service Desk Suite
Vtiger
7.8

Customization

Agiloft Flexible Service Desk Suite
Vtiger
8.3
Custom fields
Agiloft Flexible Service Desk Suite
Vtiger
8.7
Custom objects
Agiloft Flexible Service Desk Suite
Vtiger
8.4
API for custom integration
Agiloft Flexible Service Desk Suite
Vtiger
7.8

Social CRM

Agiloft Flexible Service Desk Suite
Vtiger
3.9
Social engagement
Agiloft Flexible Service Desk Suite
Vtiger
3.9

Platform

Agiloft Flexible Service Desk Suite
Vtiger
7.8
Mobile access
Agiloft Flexible Service Desk Suite
Vtiger
7.8

Security

Agiloft Flexible Service Desk Suite
Vtiger
9.5
Role-based user permissions
Agiloft Flexible Service Desk Suite
Vtiger
9.5

Pros

  • Agiloft's performance has been excellent. This includes 1) Scalability, 2) System response, and 3) Reliability. We have not had a reported issue with the system for at least 2 years.
  • Professional Services. When we had an issue interfacing with an external data mart we brought in Agiloft's Professional Services and got a quick, cost-effective solution.
  • Strategic Planning. As we look to the future we are hoping to move to the ITIL model. We love Agiloft's solution and have embraced it as our future direction.
  • Flexibility. This includes 1) Custom form design, 2) Routing based on just about any criteria, 3) Addition of attributes, 4) Search capabilities for end users.
Robert Kaplan profile photo
  • Easy of use.
  • Configuring custom dashboards with information that is important to you.
  • The Contact & Organization module is very well built with a lot of useful information.
  • Custom fields to any type of module.
Miguel Nuñez profile photo

Cons

  • Its feature set is so complete, we have yet to find it missing something that we needed.
  • I wish we could automatically transition our CRM from Salesforce into Agiloft
Max Henrion profile photo
  • Although Vtiger integrates well with email, like most CRM systems it assumes that you have one email system and therefore it is less suitable for use cases where multiple email systems need to be supported.
  • Although Vtiger supports Twitter it does not support other social media systems in the same way. You can tailor the system to hold the URLs of your contacts' social media profiles but if SM is a big thing for your organization then there are better systems available.
Thomas Olesen profile photo

Likelihood to Renew

Agiloft Flexible Service Desk Suite8.9
Based on 9 answers
Highly support Agiloft technical staff. Have had the same staff for the past 5 years!
No photo available
No score
No answers yet
No answers on this topic

Usability

Agiloft Flexible Service Desk Suite7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo
No score
No answers yet
No answers on this topic

Support

Agiloft Flexible Service Desk Suite9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo
Vtiger9.0
Based on 1 answer
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Thomas Olesen profile photo

Alternatives Considered

Far less expensive, faster to deploy, highly educated and stable Agiloft support staff
No photo available
Just being a user of Vtiger since I got hired at GB Advisors. Used those solutions on previous experiences, Microsoft Dynamics was deployed in my previous job for opportunity management, it was not so friendly as Vtiger, not sure if it was a bad deployment. Salesforce was used by ISR for quoting and budgeting to customers. Base CRM just used the smartphone app before the dynamic CRM and we offer Freshsales along with Vtiger in our company to other customers
Jose A Garcia profile photo

Return on Investment

  • Facilitated tracking of state-wide enterprise IT service desk data management
  • Has allowed us to maintain a small centralized service desk team to support our highly diverse environment
  • Allows us to centrally managed and track our customer service interface with customers to insure a high level of service.
No photo available
  • I'm just one user
  • Not related to know about the ROI
Jose A Garcia profile photo

Pricing Details

Agiloft Flexible Service Desk Suite

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Agiloft Flexible Service Desk Suite Editions & Modules
Agiloft Flexible Service Desk Suite
Additional Pricing Details

Vtiger

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10*
1.  / user / month
Vtiger Editions & Modules
Vtiger
Edition
Sales Starter
$101
Sales Professional
$201
Support Starter
$101
Support Professional
$201
Ultimate
$301
1. / user / month
Additional Pricing Details
Discounts are provided for both annual subscriptions, and for high volume users.