What users are saying about
15 Ratings
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Score 8.8 out of 101
15 Ratings
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Score 8.4 out of 101

Add comparison

Likelihood to Recommend

Agiloft Flexible Service Desk Suite

We wanted a product that would be user friendly for all our department staff (help desk support, trainers and programmers)
Lanetta Ashley profile photo

Vtiger

If you need a full CRM on a reasonable budget, VTiger should be a top consideration. The complexity and cost of their integrated system is typically cheaper than a simple CRM with function add-ons for email campaigns and quoting. However, if you have deep pockets, a large team of sales staff, and dedicated CRM IT, you might be better off with one of the big CRMs.
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Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.5
Vtiger
Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
Vtiger
Service restoration
Agiloft Flexible Service Desk Suite
10.0
Vtiger
Self-service tools
Agiloft Flexible Service Desk Suite
9.6
Vtiger
Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
Vtiger
ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
8.1
Vtiger

ITSM asset management

Agiloft Flexible Service Desk Suite
9.2
Vtiger
Configuration mangement
Agiloft Flexible Service Desk Suite
8.7
Vtiger
Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.6
Vtiger

Change management

Agiloft Flexible Service Desk Suite
9.8
Vtiger
Change requests repository
Agiloft Flexible Service Desk Suite
9.6
Vtiger
Service-level management
Agiloft Flexible Service Desk Suite
10.0
Vtiger

Sales Force Automation

Agiloft Flexible Service Desk Suite
Vtiger
8.4
Customer data management / contact management
Agiloft Flexible Service Desk Suite
Vtiger
9.3
Workflow management
Agiloft Flexible Service Desk Suite
Vtiger
7.9
Opportunity management
Agiloft Flexible Service Desk Suite
Vtiger
8.0
Integration with email client (e.g., Outlook or Gmail)
Agiloft Flexible Service Desk Suite
Vtiger
7.3
Contract management
Agiloft Flexible Service Desk Suite
Vtiger
9.1
Quote & order management
Agiloft Flexible Service Desk Suite
Vtiger
8.2
Interaction tracking
Agiloft Flexible Service Desk Suite
Vtiger
8.8

Customer Service & Support

Agiloft Flexible Service Desk Suite
Vtiger
7.3
Case management
Agiloft Flexible Service Desk Suite
Vtiger
7.2
Help desk management
Agiloft Flexible Service Desk Suite
Vtiger
7.5

Marketing Automation

Agiloft Flexible Service Desk Suite
Vtiger
8.6
Lead management
Agiloft Flexible Service Desk Suite
Vtiger
8.2
Email marketing
Agiloft Flexible Service Desk Suite
Vtiger
9.0

CRM Project Management

Agiloft Flexible Service Desk Suite
Vtiger
8.3
Task management
Agiloft Flexible Service Desk Suite
Vtiger
8.0
Billing and invoicing management
Agiloft Flexible Service Desk Suite
Vtiger
8.0
Reporting
Agiloft Flexible Service Desk Suite
Vtiger
9.0

CRM Reporting & Analytics

Agiloft Flexible Service Desk Suite
Vtiger
8.0
Forecasting
Agiloft Flexible Service Desk Suite
Vtiger
7.1
Pipeline visualization
Agiloft Flexible Service Desk Suite
Vtiger
9.0
Customizable reports
Agiloft Flexible Service Desk Suite
Vtiger
7.8

Customization

Agiloft Flexible Service Desk Suite
Vtiger
8.0
Custom fields
Agiloft Flexible Service Desk Suite
Vtiger
7.9
Custom objects
Agiloft Flexible Service Desk Suite
Vtiger
8.4
API for custom integration
Agiloft Flexible Service Desk Suite
Vtiger
7.7

Social CRM

Agiloft Flexible Service Desk Suite
Vtiger
3.8
Social engagement
Agiloft Flexible Service Desk Suite
Vtiger
3.8

Platform

Agiloft Flexible Service Desk Suite
Vtiger
7.8
Mobile access
Agiloft Flexible Service Desk Suite
Vtiger
7.8

Security

Agiloft Flexible Service Desk Suite
Vtiger
8.9
Role-based user permissions
Agiloft Flexible Service Desk Suite
Vtiger
8.9

Pros

  • Agiloft's performance has been excellent. This includes 1) Scalability, 2) System response, and 3) Reliability. We have not had a reported issue with the system for at least 2 years.
  • Professional Services. When we had an issue interfacing with an external data mart we brought in Agiloft's Professional Services and got a quick, cost-effective solution.
  • Strategic Planning. As we look to the future we are hoping to move to the ITIL model. We love Agiloft's solution and have embraced it as our future direction.
  • Flexibility. This includes 1) Custom form design, 2) Routing based on just about any criteria, 3) Addition of attributes, 4) Search capabilities for end users.
Robert Kaplan profile photo
  • VTiger doesn't do anything exceptionally well, but it is adequate for about everything.
  • The price for VTiger is quite good.
  • It is reasonably easy to configure and use.
No photo available

Cons

  • We are primarily a Microsoft IT Shop. We would love to support/integration with SQL Server Reporting Services.
Robert Kaplan profile photo
  • Sometimes it freezes
  • After every update, there could be a hiccup
  • Sometimes sync settings and integrations got lost
  • Invasive notifications with annoying sounds
  • Change of buttons placement tend to confuse after you get used to it
Jose A Garcia profile photo

Likelihood to Renew

Agiloft Flexible Service Desk Suite8.9
Based on 9 answers
You never know what the future may bring, but a of now we are eagerly developing our strategic model in collaboration with Agiloft and hope to implement their ITIL model in the near future.
Robert Kaplan profile photo
No score
No answers yet
No answers on this topic

Usability

Agiloft Flexible Service Desk Suite7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo
No score
No answers yet
No answers on this topic

Support

Agiloft Flexible Service Desk Suite9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo
Vtiger9.0
Based on 1 answer
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Thomas Olesen profile photo

Alternatives Considered

Far less expensive, faster to deploy, highly educated and stable Agiloft support staff
No photo available
Vtiger is just overall superior, has better capabilities and has much better handling of the customer care process. Overall a monster of the CRM industry in my book, comparing it to Zoho CRM, Zoho could learn a thing or 2 from Vtiger, from the contacts management to the opportunities management. Overall Vtiger is way more complete.
Miguel Nuñez profile photo

Return on Investment

  • Facilitated tracking of state-wide enterprise IT service desk data management
  • Has allowed us to maintain a small centralized service desk team to support our highly diverse environment
  • Allows us to centrally managed and track our customer service interface with customers to insure a high level of service.
No photo available
  • The reasonable cost and integrated features have made our sales process much more efficient than disparate CMR, email campaign, quoting, invoicing, and payment systems.
No photo available

Pricing Details

Agiloft Flexible Service Desk Suite

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Agiloft Flexible Service Desk Suite Editions & Modules
Agiloft Flexible Service Desk Suite
Additional Pricing Details

Vtiger

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10*
1.  / user / month
Vtiger Editions & Modules
Vtiger
Edition
Sales Starter
$101
Sales Professional
$201
Support Starter
$101
Support Professional
$201
Ultimate
$301
1. / user / month
Additional Pricing Details
Discounts are provided for both annual subscriptions, and for high volume users.