Agiloft Service Desk (discontinued) vs. SnapLogic

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprise companies (1,001+ employees)
Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available.
$65
per month
SnapLogic
Score 7.2 out of 10
N/A
SnapLogic is a cloud integration platform with a self-service capacity supported by over 450 prebuilt modifiable connectors. SnapLogic also offers real-time and batch integration processes for interfacing with external data sources, a drag-and-drop interface, and use of the vendors’ Iris AI.N/A
Pricing
Agiloft Service Desk (discontinued)SnapLogic
Editions & Modules
Free Trial
$0
per license/per month
Professional
Contact sales team
Professional Extended
Contact sales team
Enterprise
Contact sales team
Enterprise Extended
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
Agiloft Service Desk (discontinued)SnapLogic
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeRequiredOptional
Additional Details
More Pricing Information
Features
Agiloft Service Desk (discontinued)SnapLogic
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Agiloft Service Desk (discontinued)
9.4
2 Ratings
13% above category average
SnapLogic
-
Ratings
Organize and prioritize service tickets10.02 Ratings00 Ratings
Service restoration10.02 Ratings00 Ratings
Self-service tools10.02 Ratings00 Ratings
Subscription-based notifications10.01 Ratings00 Ratings
ITSM reports and dashboards7.12 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Agiloft Service Desk (discontinued)
9.0
2 Ratings
9% above category average
SnapLogic
-
Ratings
Configuration mangement8.12 Ratings00 Ratings
Policy and contract enforcement10.02 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
Agiloft Service Desk (discontinued)
10.0
2 Ratings
17% above category average
SnapLogic
-
Ratings
Change requests repository10.02 Ratings00 Ratings
Service-level management10.02 Ratings00 Ratings
Cloud Data Integration
Comparison of Cloud Data Integration features of Product A and Product B
Agiloft Service Desk (discontinued)
-
Ratings
SnapLogic
7.7
24 Ratings
5% below category average
Pre-built connectors00 Ratings8.222 Ratings
Connector modification00 Ratings6.919 Ratings
Support for real-time and batch integration00 Ratings7.424 Ratings
Data quality services00 Ratings7.720 Ratings
Data security features00 Ratings7.522 Ratings
Monitoring console00 Ratings8.124 Ratings
Best Alternatives
Agiloft Service Desk (discontinued)SnapLogic
Small Businesses
NinjaOne
NinjaOne
Score 9.3 out of 10
Make
Make
Score 9.3 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.3 out of 10
Zapier
Zapier
Score 8.9 out of 10
Enterprises
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.5 out of 10
Azure Logic Apps
Azure Logic Apps
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Agiloft Service Desk (discontinued)SnapLogic
Likelihood to Recommend
10.0
(12 ratings)
8.1
(24 ratings)
Likelihood to Renew
8.9
(9 ratings)
9.0
(2 ratings)
Usability
7.3
(2 ratings)
7.0
(1 ratings)
Availability
8.6
(2 ratings)
-
(0 ratings)
Support Rating
9.1
(2 ratings)
8.5
(4 ratings)
Implementation Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
Agiloft Service Desk (discontinued)SnapLogic
Likelihood to Recommend
Discontinued Products
Agiloft is most suited to meeting the needs of an organization that requires rapid and frequent process changes for critical processes, and values empowering the people who do the job to determine how best to automate it - essentially rapidly growing, democratic organization.It's hard to imagine an inappropriate scenario to use Agiloft, but one that comes to mind is organzations requiring a complete, finished, highly structured solution that they do not want to change over time. Agiloft is designed with the expectation that clients will adapt it to their needs so many functions are left undone, rather than throwing a "kitchen sink" at the customer and letting them choose what they need.The best way to work with Agiloft is to take the training class, then have a small success with a small team, involving the employees and first level management in the deployment. They'll tell everyone else how much they like it. This reduces the possibility of slow development cycles and an undue dependence on outside expertise, while maximizing the return on Agiloft's investment in easy customizability.
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Snaplogic
Snaplogic is unique from other IPASS tools if you're very sensitive about data security as they have an on-premise option where your data never needs to leave your data center. And data pipelines can be quickly created if Snaplogic has the requisite connector to your data sources. On the downside, if you're transforming a large amount of data for example in training machine learning models, a tool with elastic compute capability is more appropriate.
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Pros
Discontinued Products
  • Fully GUI based interface that has drastically reduced the time to add new features/workflows.
  • The product was very easy to deploy and add features like Single-Sign On and user provisioning from our internal DataWarehouse. Again, vendor support was a big help while implementing those features.
  • The workflows include a very comprehensive rule-based system that can trigger various actions like escalations, emails, changes of request state and more. All without any coding. Again, fully GUI based.
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Snaplogic
  • Easy access to any type of source system. Data could be in any format.
  • Very beautiful visual representation of transforms that makes it super easy to use it by any non developer.
  • It can be run in cloud or on-premise. helping you choose your comfort of security.
  • Has pretty good customer support and have recently started their community forum as well.
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Cons
Discontinued Products
  • With flexibility comes complexity, so we have needed to use consulting time to implement some of our needs. The learning curve can be steep, but the product can accommodate nearly any scenario.
  • At one point we seemed to have some performance issues, but those seem to be in the past.
  • The text messaging integration would be nice.
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Snaplogic
  • They need to have a way to connect to GitHub to allow the users to maintain their version control in GitHub. This is a missing functionality.
  • As pipelines become complex, it's difficult to have all the snaps stitched together - just like to see it done differently.
  • They do not have a way to start/stop a preview. This is hard to use, especially if you have to stop an accidental preview invocation.
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Likelihood to Renew
Discontinued Products
We're comfortable and happy with our purchase of Agiloft. Our end users have been happy with the tool, and appreciate the time savings and efficiency it has gave them. Agiloft also appears to actually care about you being a customer, which makes a difference to me.
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Snaplogic
This has been hands down the BEST software company I have ever used and dealt with. I am a 25 year IT veteran at this college. They go above and beyond in soliciting our feedback/input and proactively follow up about bugs, issues, etc. I have given multiple potential clients my thoughts and after seeing the SL demo they all sign up. I appreciate their support model, it's REFRESHING!
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Usability
Discontinued Products
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
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Snaplogic
It is very powerful but has a steep learning curve
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Support Rating
Discontinued Products
We often hear back very quickly with answers to our questions. They also support their answers at times with screenshots and videos to help further explain their advice and suggestions. The only reason it isn't a 10 is because sometimes using only the online support system, sometimes things aren't communicated as well as they would be over the phone. However, we know if there is a major issue going on, we can call Agiloft for support.
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Snaplogic
They can be prompt but they have not been as useful as I've wanted. We had a bug that affected many of our customers through an API connection between SnapLogic and our platform. Eventually they were able to figure it out, but it took a long time of negotiating between our engineering team and theirs. Additionally, we installed the SnapLogic groundplex for our customers and we've run into a bunch of problems of connectivity. If SnapLogic offered to be on those calls with our clients to troubleshoot how to fix these problems, I would give them a better grade here.
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Implementation Rating
Discontinued Products
No answers on this topic
Snaplogic
The groundplex in our VPC is very nice for security reasons and the SnapLogic team was extremely helpful during our implementation
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Alternatives Considered
Discontinued Products
Most of the other CRM software packages we evaluated were either too complicated or time
consuming to setup and customize, or they were too expensive, especially since many
of the companies charge additional fees for each additional module or function
you want to use.
Read full review
Snaplogic
We opted for SnapLogic due its ease of use and the flexibility it offers, it was the platform that was strongest in both application integration and data integration and both were use cases we wanted to be able to cover.
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Return on Investment
Discontinued Products
  • Helps us organize tasks and projects and the data associated with each project
  • Helps us organize our resources to meet the demand of issues and events
  • This has helped us keep moving forward during times we otherwise would have pulled back.
  • Completely revolutionized our way of work life. Upwards of approx 300 percent productivity and complexity..
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Snaplogic
  • We have cut development time down by at least 70%
  • The software was more on the expensive side at renewal which required some further approvals to be sought for the spend
  • More developers are able to build and use Snaplogic pipelines in their projects
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ScreenShots

Agiloft Service Desk (discontinued) Screenshots

Screenshot of Screenshot of Screenshot of

SnapLogic Screenshots

Screenshot of Here you can see the Designer of SnapLogic's Enterprise Integration Cloud, which showcases our clicks-not-code approach to creating integration pipelines. Notice the machine-learning powered integration assistant, Iris, to the right suggests which Snaps (our term for connectors) to use from our catalogue of nearly 450+ pre-built connectors.Screenshot of Here is the Enterprise Integration Cloud Dashboard that empowers you to monitor the status and health your pipelines and Snaplexes. From here you can further optimize your pipelines to your needs.Screenshot of Here is the Manager tab of the Enterprise Integration Cloud Dashboard, where you can manage users, groups, project spaces, pipelines and security. You can also view account and Snap statistics here.