Agilysys InfoGenesis vs. DEAR Systems, by Cin7

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Agilysys InfoGenesis
Score 5.7 out of 10
N/A
InfoGenesis POS is a point-of-sale software solution with features such as empower your business and Apple Pay integration.N/A
DEAR Systems, by Cin7
Score 7.1 out of 10
N/A
DEAR Systems is now part of Cin7 since the early 2021 acquisition. They offer a multi-channel order and inventory management oriented around the needs of retailers, that scales to support warehouse operations, point of sale solutions, as well as accounting and ecommerce integrations.
$325
per month
Pricing
Agilysys InfoGenesisDEAR Systems, by Cin7
Editions & Modules
No answers on this topic
Standard
$325
per month
Retailing
$475
per month
Manufacturing
$525
per month
Offerings
Pricing Offerings
Agilysys InfoGenesisDEAR Systems, by Cin7
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscount available for annual subscription and billing (equal to one month free).
More Pricing Information
Community Pulse
Agilysys InfoGenesisDEAR Systems, by Cin7
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Agilysys InfoGenesisDEAR Systems, by Cin7
Inventory Management
Comparison of Inventory Management features of Product A and Product B
Agilysys InfoGenesis
-
Ratings
DEAR Systems, by Cin7
7.3
1 Ratings
8% below category average
Inventory tracking00 Ratings8.01 Ratings
Automatic reordering00 Ratings6.01 Ratings
Serial number and batch tracking00 Ratings8.01 Ratings
Automation rules00 Ratings8.01 Ratings
Reporting and analytics00 Ratings9.01 Ratings
Fulfillment00 Ratings5.01 Ratings
Backorder management00 Ratings2.01 Ratings
Returns management00 Ratings7.01 Ratings
Bill of materials management00 Ratings7.01 Ratings
Item kitting00 Ratings7.01 Ratings
Invoicing00 Ratings9.01 Ratings
Forecasting00 Ratings9.01 Ratings
Accounting integration00 Ratings10.01 Ratings
Best Alternatives
Agilysys InfoGenesisDEAR Systems, by Cin7
Small Businesses
Square POS
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Score 9.5 out of 10
Webgility
Webgility
Score 9.6 out of 10
Medium-sized Companies
Epicor Eagle
Epicor Eagle
Score 8.2 out of 10
QuickBooks Desktop Enterprise
QuickBooks Desktop Enterprise
Score 8.3 out of 10
Enterprises

No answers on this topic

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Agilysys InfoGenesisDEAR Systems, by Cin7
Likelihood to Recommend
6.0
(1 ratings)
7.0
(4 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(1 ratings)
Support Rating
6.0
(1 ratings)
1.0
(1 ratings)
User Testimonials
Agilysys InfoGenesisDEAR Systems, by Cin7
Likelihood to Recommend
Agilysys
The terminals themselves don't seem to be well designed and have the appearance of being put together with off-the-shelf components. Hiding cables can be challenging. The design is slim and svelte enough, but it has the appearance of being more fragile (although it doesn't appear be particularly so). These terminals are best when left in a single location, at least in our implementation as switching revenue centers requires IT involvement.
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Cin7
The production module systems that is offered by DEAR Systems is very good but a criticism is that it is tailored to non-variable production e.g., assembling a bike. If the output is variable e.g., dehydrating then the system is a bit challenging to use and can lead to inaccurate stock levels.
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Pros
Agilysys
  • Screen layout/design for various outlets is pretty good and also flexible.
  • There are several modules that interact with the platform, making integration easier.
  • Stability in the environment is very good and we have very little downtime with the terminals.
  • Management of multiple outlets is excellent and there are a lot of options.
  • Add-on/value add features are robust.
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Cin7
  • Xero Online Accounting Integration - 100% reliable
  • Drop Shipment combined with Own Warehouse Shipment Processing is a dream
  • Support - Really efficient dealing with technical issues and more generic issues equally well
  • Financial control of delivery notes and purchase invoices provides excellent data integrity
  • Easily add new cost variables such as shipping costs, managed easily
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Cons
Agilysys
  • Integration with rGuest Seat is terrible, and it's a companion product. This definitely never lived up to its promise.
  • The boot process for the terminals is long and ridiculously unprofessional looking. There are some sloppy defaults for the boot process and the initial setup is needlessly complicated.
  • Shift management is confusing for staff, particularly when signing out at the end of a shift. Would like to see more work on this area.
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Cin7
  • Support
  • Bugs
  • Website Functionality
  • Down-time
  • Glitchiness
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Likelihood to Renew
Agilysys
No answers on this topic
Cin7
It does what it says on the tin.
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Support Rating
Agilysys
Support is hit or miss with this platform. If you get a tech that knows the system, the experience is excellent. There have been more instances of escalated tickets going unanswered, which I deem unacceptable. Even if the answer is "I don't know" or "we can't do that" I expect an answer. Contrast this with VMware, who will file a bug report if they can't resolve the immediate issue and then will follow up with you. When it comes to IG support, I don't have confidence that they'll pursue a concern very far and they've been lax with follow-up
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Cin7
Terrible support, absolutely useless for anything more major than a simple navigational problem. They always provide meaningless responses that don't really address the issue such as, "our engineering department is working on the issue" or "we're working on some optimisation". These responses would be fine if anything actually resulted from them, but the same errors and problems have existed for 4 years so I don't believe they really amount to anything. In addition, they're quite pushy for me to "close your ticket" so it can be marked as resolved, but my issue hasn't been resolved. I don't exactly want to leave my ticket open for several months, but they send me consistent reminders to close the ticket which is obnoxious especially since their resolution was "our engineering department will work on it".
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Alternatives Considered
Agilysys
InfoGenesis had a great implementation team and worked with us closely on the rollout to ensure minimal disruption. Micros terminals had better design overall and looked like they'd have lasted for 100 years, but Oracle was not fun to work with. IG's reporting options have made our Finance people happy as well. We were concerned with multiple integrations on the platform it replaced, but all of these turned out to be non-issues and we were able to work with IG staff to get what we wanted out of it. I'd prefer the hardware to be thought out more thoroughly, as it's weak in appearance by comparison despite being very usable.
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Cin7
DEAR Systems is much better software compared to Xero. The inventory tracking within Xero doesn't record batch dates and isn't really capable of production modules. Additionally, Xero doesn't have pricing tiers within invoicing, which is a very helpful feature offered by DEAR Systems. If a business has any level of complexity than DEAR Systems is a significantly more capable software.
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Return on Investment
Agilysys
  • Our previous platform required more than occasional love and care and was hard to develop solutions for. InfoGenesis terminals don't have a lot of trouble in operation, which leads to more uptime and happy customers.
  • I previously mentioned rGuest Seat integration. We never got this to work as promised and got different answers from different resources when asked the same question.
  • Server sprawl began almost immediately. We went from a two server design to five in the end and still have occasional problems with kitchen printers.
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Cin7
  • Improved reporting for production
  • Reduced invoicing admin
  • Better cogs reporting
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ScreenShots