InfoGenesis POS is a point-of-sale software solution with features such as empower your business and Apple Pay integration.
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ERPLY
Score 9.0 out of 10
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ERPLY is a web-based point-of-sale and retail management solution, making it accessible anywhere and contains modules for every aspect of your retail establishment. With ERPLY, you can centralize your day-to-day operations in one, real time system.
The terminals themselves don't seem to be well designed and have the appearance of being put together with off-the-shelf components. Hiding cables can be challenging. The design is slim and svelte enough, but it has the appearance of being more fragile (although it doesn't appear be particularly so). These terminals are best when left in a single location, at least in our implementation as switching revenue centers requires IT involvement.
ERPLY is really great for POS ERP system, it has wonderful mobile interface. It lacks in the more in-depth needs of international, multi-channel business. If you are a local store or a store with multiple locations in 1 country with on-site 1 location sales this will work. For a company that works in different countries, has back orders, has multiple Amazon and e-commerce site integrations, this is less suited to your needs.
Integration with rGuest Seat is terrible, and it's a companion product. This definitely never lived up to its promise.
The boot process for the terminals is long and ridiculously unprofessional looking. There are some sloppy defaults for the boot process and the initial setup is needlessly complicated.
Shift management is confusing for staff, particularly when signing out at the end of a shift. Would like to see more work on this area.
They were not able to adapt to help us with backorder reports, export function they created for us never worked properly and ultimately they were unable to fix.
In our accounts, we ship to different countries from the same stock, these countries have different ecomm sites, they were unable to integrate with more than one ecomm site, requiring us to manually put in the second site orders which was hugely time consuming.
We invested a lot of money and time without progress. We found it difficult to work with their engineers overseas even our UK team couldn't connect with them and in the US we found our NY rep without answers.
Support is hit or miss with this platform. If you get a tech that knows the system, the experience is excellent. There have been more instances of escalated tickets going unanswered, which I deem unacceptable. Even if the answer is "I don't know" or "we can't do that" I expect an answer. Contrast this with VMware, who will file a bug report if they can't resolve the immediate issue and then will follow up with you. When it comes to IG support, I don't have confidence that they'll pursue a concern very far and they've been lax with follow-up
InfoGenesis had a great implementation team and worked with us closely on the rollout to ensure minimal disruption. Micros terminals had better design overall and looked like they'd have lasted for 100 years, but Oracle was not fun to work with. IG's reporting options have made our Finance people happy as well. We were concerned with multiple integrations on the platform it replaced, but all of these turned out to be non-issues and we were able to work with IG staff to get what we wanted out of it. I'd prefer the hardware to be thought out more thoroughly, as it's weak in appearance by comparison despite being very usable.
Stripe may be better for internet and virtual focused sales, while ERPLY shines with their POS system and reader for physical transactions and sales. Stripe has never offered us a physical card reader and the customer support for ERPLY seems to be great and well-versed in the few times we have needed help to set something up. ERPLY is best suited amongst competitions for its ease of use, attractive marketing and branding, and that it just plain works without a headache
Our previous platform required more than occasional love and care and was hard to develop solutions for. InfoGenesis terminals don't have a lot of trouble in operation, which leads to more uptime and happy customers.
I previously mentioned rGuest Seat integration. We never got this to work as promised and got different answers from different resources when asked the same question.
Server sprawl began almost immediately. We went from a two server design to five in the end and still have occasional problems with kitchen printers.
