What users are saying about

AgoraPulse

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Top Rated
280 Ratings

AgoraPulse

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Top Rated
280 Ratings
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Score 8.5 out of 101
30 Ratings
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Score 8.1 out of 101

Add comparison

Likelihood to Recommend

AgoraPulse

AgoraPulse is well-suited to allowing you to organize and produce many posts between multiple platforms for your social media accounts. It allows for teamwork and simple assignment of projects among team members. It also enables easy collection of data and analytics and presentation of materials for proving ROI and strategizing future campaigns.
Alexandria Schultz profile photo

Bazaarvoice Conversations

Bazaarvoice Conversations is great at organizing a person's time to specific task and to quickly get them done so we can move on to other daily tasks.The ability to pre-populate answers in a database within Bazaarvoice Conversations would be nice so we did not have to copy and past from a document on our desktop.
Richard Peterson profile photo

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
Bazaarvoice Conversations
Boolean keyword searches
AgoraPulse
7.8
Bazaarvoice Conversations
Filtering out noise/spam
AgoraPulse
7.2
Bazaarvoice Conversations
Sentiment analysis
AgoraPulse
9.1
Bazaarvoice Conversations
Broad channel coverage
AgoraPulse
8.5
Bazaarvoice Conversations

Publishing

AgoraPulse
8.1
Bazaarvoice Conversations
Content planning and scheduling
AgoraPulse
8.8
Bazaarvoice Conversations
Audience targeting
AgoraPulse
6.7
Bazaarvoice Conversations
Content optimization
AgoraPulse
9.1
Bazaarvoice Conversations
Workflow management
AgoraPulse
7.9
Bazaarvoice Conversations

Engagement

AgoraPulse
7.6
Bazaarvoice Conversations
Automated routing and prioritization
AgoraPulse
6.4
Bazaarvoice Conversations
Customer interaction histories
AgoraPulse
8.4
Bazaarvoice Conversations
Bulk actions
AgoraPulse
7.9
Bazaarvoice Conversations

Marketing

AgoraPulse
7.6
Bazaarvoice Conversations
Lead generation
AgoraPulse
6.6
Bazaarvoice Conversations
Content marketing
AgoraPulse
9.1
Bazaarvoice Conversations
Paid media management
AgoraPulse
8.2
Bazaarvoice Conversations
Campaigns and promotions
AgoraPulse
6.7
Bazaarvoice Conversations

Channel coverage/integration

AgoraPulse
8.6
Bazaarvoice Conversations
Twitter
AgoraPulse
9.1
Bazaarvoice Conversations
Facebook
AgoraPulse
8.9
Bazaarvoice Conversations
Instagram
AgoraPulse
7.8
Bazaarvoice Conversations

Reporting/analytics

AgoraPulse
7.3
Bazaarvoice Conversations
Campaign success analytics
AgoraPulse
7.7
Bazaarvoice Conversations
Real-time tracking
AgoraPulse
7.3
Bazaarvoice Conversations
Competitor analysis
AgoraPulse
6.9
Bazaarvoice Conversations

Account management

AgoraPulse
7.4
Bazaarvoice Conversations
Role-based user permissions & privileges
AgoraPulse
8.3
Bazaarvoice Conversations
Mobile access
AgoraPulse
6.6
Bazaarvoice Conversations

Pros

  • I can monitor conversations from the social profiles that are most important to me. AgoraPulse cuts through the clutter.
  • I'm looking forward to managing relationships with the CRM module. The demos of other platforms did not include this feature or it was offered as an add-on.
  • Products that emphasize the idea of a "zero inbox" appeal to me. The smart inbox tool featured in this product is a match for what I think is important.
Richard Burgner profile photo
  • Our ability to answer questions on our retail partner websites in a timely manner. We constantly win awards from our retail partners for questions responded to in 24 hours or less.
  • Bazaarvoice Conversations gives us the ability to respond to all 1-2-3 star ratings and some 5-star reviews also. We welcome 1-2-3 star reviews as it gives us an opportunity to let customers know we are responsive to their issues.
  • Bazaarvoice Conversations is easy to train on for new employees. It is intuitive and easy to teach people how to get their job done fast which I as a manager appreciate.
Richard Peterson profile photo

Cons

  • One thing I'd like to change is removing the AgoraPulse label from shared posts and replace it with our company name.
  • Another thing I'd like to change is the quick timing opur when the app is open. It's frustrating because in Chrome, when the app times out, I have to completely close it down and restart. If I don't do this, it just spins.
Jackie Eldridge profile photo
  • Bringing Curation into the singular Bazaarvoice dashboard instead of a separate link will be beneficial. Right now there are two separate links. Currently you use two different dashboards to access each feature.
  • I would also like the Training and Issues portal (Spark) to be part of the Bazaarvoice dashboard and not a separate link/email/password.
No photo available

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
The price is right, the platform is a performer and the staff at AgoraPulse is unparalleled. They also have a great blog that is highly topical---keeps me on top of social media. It's the best social media blog I have found---and I read a lot of blogs!
Jackie Eldridge profile photo
Bazaarvoice Conversations9.0
Based on 4 answers
Customer support has been wonderful! Account Managers are extremely knowledgeable and accessible
No photo available

Usability

AgoraPulse9.0
Based on 8 answers
It does all I want in an easy and effective way
Dr Olivier Becherel - Leadership and Executive Coaching profile photo
Bazaarvoice Conversations9.0
Based on 1 answer
I'm sure all processes and program can improve, however Bazaarvoice has reached a very easy usability level and hope this continues as the product improves over time.
No photo available

Support

AgoraPulse9.2
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo
Bazaarvoice Conversations9.0
Based on 1 answer
Support levels for Bazaarvoice are amongst the best that I have ever encountered. Response time is immediate and I always know the stage of my issue.
No photo available

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
Bazaarvoice Conversations9.0
Based on 1 answer
Save time and energy by utilizing their implementation team!
No photo available

Alternatives Considered

  • Compared to Woobox, I love how easy it is to setup AgoraPulse contests. I can easily see the contest interface and how it would look like to the audience. There was also lesser need to test and see a live preview of the app because you can already preview it while editing.
  • AgoraPulse UI is also very intuitive, you can get to the menu options instinctively vs Woobox's frustrating UI.
  • AgoraPulse is also much more cheaper if you have a lot of fans.
  • The customer service is much more helpful. If I ask support@AgoraPulse something and they don't have it, they offer alternatives, whereas Woobox has none.
  • The tutorial also is pretty awesome: AgoraPulse has video tutorials allowing me to easily understand how to do things when I can't already figure it out (which is very seldom).
Marianne Ho profile photo
At the time PowerReviews were the only other vendor we evaluated. Bazaarvoice was easier to implement and a thorough understanding of the apparel industry.
No photo available

Return on Investment

  • We saved thousand of dollars from switching from Hootsuite.
  • The platform pays for itself with half of one of our client's recurring fee.
  • We saved money from not getting additional reporting software.
Javier Velazquez profile photo
  • Customer service has definitely seen an increase in productivity as they continue to utilize QandA questions, the web team can then update product information on the product page so the number of questions will eventually decrease.
No photo available

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

Bazaarvoice Conversations

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Bazaarvoice Conversations Editions & Modules
Bazaarvoice Conversations
Additional Pricing Details

Bazaarvoice Conversations More Information