What users are saying about

AgoraPulse

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Top Rated
280 Ratings
15 Ratings

AgoraPulse

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Top Rated
280 Ratings
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Score 8.5 out of 101
15 Ratings
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Score 9.3 out of 101

Add comparison

Likelihood to Recommend

AgoraPulse

Fantastic for social media management and customer care. Less appropriate for areas where social media, content creation, analytic tracking or customer care is less of a concern. However these days the majority of companies will probably have a social media team, so it is more of a necessity these days really
Bianca Bridges profile photo

BirdEye

Birdeye is well suited for highlighting the positive comments that are made about your organization. It's also ideal for alerting you to potentially negative comments and gives you the option to control how they are viewed by the public. For example, you can set up parameters for highlighting the quotes that you feel are most beneficial. I also like the fact that it allows you to have a branded homepage that can link directly to your website. This can also be promoted through social media channels as well.
Dawn Harsch profile photo

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
BirdEye
Boolean keyword searches
AgoraPulse
7.8
BirdEye
Filtering out noise/spam
AgoraPulse
7.2
BirdEye
Sentiment analysis
AgoraPulse
9.1
BirdEye
Broad channel coverage
AgoraPulse
8.5
BirdEye

Publishing

AgoraPulse
8.1
BirdEye
Content planning and scheduling
AgoraPulse
8.8
BirdEye
Audience targeting
AgoraPulse
6.7
BirdEye
Content optimization
AgoraPulse
9.1
BirdEye
Workflow management
AgoraPulse
7.9
BirdEye

Engagement

AgoraPulse
7.6
BirdEye
Automated routing and prioritization
AgoraPulse
6.4
BirdEye
Customer interaction histories
AgoraPulse
8.4
BirdEye
Bulk actions
AgoraPulse
7.9
BirdEye

Marketing

AgoraPulse
7.6
BirdEye
Lead generation
AgoraPulse
6.6
BirdEye
Content marketing
AgoraPulse
9.1
BirdEye
Paid media management
AgoraPulse
8.2
BirdEye
Campaigns and promotions
AgoraPulse
6.7
BirdEye

Channel coverage/integration

AgoraPulse
8.6
BirdEye
Twitter
AgoraPulse
9.1
BirdEye
Facebook
AgoraPulse
8.9
BirdEye
Instagram
AgoraPulse
7.8
BirdEye

Reporting/analytics

AgoraPulse
7.3
BirdEye
Campaign success analytics
AgoraPulse
7.7
BirdEye
Real-time tracking
AgoraPulse
7.3
BirdEye
Competitor analysis
AgoraPulse
6.9
BirdEye

Account management

AgoraPulse
7.4
BirdEye
Role-based user permissions & privileges
AgoraPulse
8.3
BirdEye
Mobile access
AgoraPulse
6.6
BirdEye

Pros

  • Scheduling - easy to use and makes life easier
  • Responding to customers
  • Tracking analytics
Bianca Bridges profile photo
  • By soliciting reviews it increases the number of ratings on FaceBook and Google.
  • Usually, people will only leave reviews when they are unhappy. This encourages everyone to leave a review. So you receive more positive reviews.
  • BirdEye sent batches of emails to our existing member base.
Denise Deem profile photo

Cons

  • Would be great to include Instagram in automatic scheduling
  • Analytics are not updated live and are slightly delayed
  • Doesn't include Instagram DM in responses
Bianca Bridges profile photo
  • New survey functionality is awesome but needs a few tweaks to make it more effective.
  • Review integration on Wordpress websites could be improved.
Timothy Marti profile photo

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
AgoraPulse does what it's needed to do, is cheaper than the competition, is easier to use and manage, has better reporting and has a roadmap of improvements which will add to its value.
Mike Gillan profile photo
No score
No answers yet
No answers on this topic

Usability

AgoraPulse9.0
Based on 8 answers
It does all I want in an easy and effective way
Dr Olivier Becherel - Leadership and Executive Coaching profile photo
No score
No answers yet
No answers on this topic

Support

AgoraPulse9.2
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo
No score
No answers yet
No answers on this topic

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I tried a few similar tools before I discovered AgoraPulse. Buffer and Post Planner are both good at what they do but ultimately fall short for managing multiple clients. Granted, they're also more affordable - great if you need something simple and you only have a few personal profiles to manage. I also tried Hootsuite, but it's just not for me. I'm sure it's a great tool for many, but I find it needlessly complex with a clunky interface. It's not nearly as intuitive as AgoraPulse, and quite frankly it's just not a good value for small and medium-sized agencies.
Kris White profile photo
There really isn't anyone doing what BirdEye does. There are other Reputation Management agencies that have account managers and much higher retainers. BirdEye automates the process like nobody else, and that's why they're growing so quickly.
Aaron Metzger profile photo

Return on Investment

  • Scheduling a month's worth of posts for a single client would take 6-7 hours without AgoraPulse. Now we're down to about 90 minutes!
  • AgoraPulse allows me to take on 3-4 times the number of clients I'd otherwise be able to handle.
Kris White profile photo
  • As marketers, we all know the value of a positive testimonial. People are very quick to leave negative comments regarding just about any situation. It's nice to have a forum that highlights many of the good things going on in a company.
  • Birdeye is also a positive tool in helping us maintain a high response rate to all quotes made, whether they be positive or negative. We address all quotes as part of our business practice, and the software makes it easy for us to do this in a timely and professional manner.
  • Overall, I feel the rates for Birdeye are a bit expensive. Since I have a number of facilities, it would be helpful for renewal purposes if they could have more discounts for multi-facility organizations.
Dawn Harsch profile photo

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

BirdEye

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
BirdEye Editions & Modules
BirdEye
Additional Pricing Details

BirdEye More Information