What users are saying about

AgoraPulse

Top Rated
265 Ratings

Conversocial

14 Ratings

AgoraPulse

Top Rated
265 Ratings
Score 8.5 out of 101

Conversocial

14 Ratings
Score 8 out of 101

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Likelihood to Recommend

AgoraPulse

I can't think of a scenario where AgoraPulse (AP) is not well suited, except in a situation where you might have many clients utilizing a specific social platform not integrated into AP yet. AgoraPulse is great for individual users as well as larger teams, from a small number of clients to many social accounts (we have between 30-40).
Matthew Jackson profile photo

Conversocial

Conversocial is the clear leader in this space. We're glad we picked them, and while many of the others have stopped innovating, these guys are always coming up with new features to improve the product. They're also a pleasure to work with. Highly recommend.
Andrey Grigoryev profile photo

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
Conversocial
Boolean keyword searches
AgoraPulse
7.8
Conversocial
Filtering out noise/spam
AgoraPulse
7.1
Conversocial
Sentiment analysis
AgoraPulse
9.1
Conversocial
Broad channel coverage
AgoraPulse
8.5
Conversocial

Publishing

AgoraPulse
8.1
Conversocial
Content planning and scheduling
AgoraPulse
8.8
Conversocial
Audience targeting
AgoraPulse
6.7
Conversocial
Content optimization
AgoraPulse
9.1
Conversocial
Workflow management
AgoraPulse
7.9
Conversocial

Engagement

AgoraPulse
7.5
Conversocial
Automated routing and prioritization
AgoraPulse
6.4
Conversocial
Customer interaction histories
AgoraPulse
8.4
Conversocial
Bulk actions
AgoraPulse
7.9
Conversocial

Marketing

AgoraPulse
7.6
Conversocial
Lead generation
AgoraPulse
6.5
Conversocial
Content marketing
AgoraPulse
9.1
Conversocial
Paid media management
AgoraPulse
8.2
Conversocial
Campaigns and promotions
AgoraPulse
6.7
Conversocial

Channel coverage/integration

AgoraPulse
8.6
Conversocial
Twitter
AgoraPulse
9.2
Conversocial
Facebook
AgoraPulse
8.9
Conversocial
Instagram
AgoraPulse
7.8
Conversocial

Reporting/analytics

AgoraPulse
7.3
Conversocial
Campaign success analytics
AgoraPulse
7.6
Conversocial
Real-time tracking
AgoraPulse
7.4
Conversocial
Competitor analysis
AgoraPulse
6.9
Conversocial

Account management

AgoraPulse
7.4
Conversocial
Role-based user permissions & privileges
AgoraPulse
8.3
Conversocial
Mobile access
AgoraPulse
6.6
Conversocial

Pros

  • Reporting is AgoraPulse's best feature. Easy to understand and distribute.
  • Quick setup and quick to understand. Simplicity is the key with AgoraPulse.
  • Interactions with AgoraPulse staff are always fast and friendly.
Mike Gillan profile photo
  • Previous conversations: This is one of the main reasons why I personally love Conversocial over Hootsuite and other social media engagement tools. Conversocial pulls in all previous interactions we've had with community members and it helps us identify if we've already addressed their problem, if they are a detractor/advocate, and so much more. With other engagement tools, it's frustrating as a community member may repost the same thing over and over again, but at different time periods. If you're unable to see what someone has said in the past, we may waste our time replying to the same thing multiple times, or we also risk responding with the same general advice, when we could try a different approach.
  • Tags and filters: Conversocials use of tags and filters are extremely simple to use. They have shortcuts which help you easily assign a tag to an item and then you can easily pull up each of those tags within Conversocial itself or your can open up an external report. If my team is in a hurry and wants to quickly see a certain tag, we can use the filter option and within seconds we have all the information we need.
  • Simple shortcuts: Conversocial has several shortcuts that save my team a lot of time. One single button on my keyboard can apply sentiment and archive something so it's out of my way. I can also use shortcuts to apply a tag, assign an item, and do other tasks. It may seem like a small benefit but each second saved really adds up throughout each day and week.
  • Communication: As we know, technology has issues and every tech issue Conversocial has experiences has been handled extremely well. I've never encountered any issues contacting Conversocial, we're always notified when they are working on a solution and once the problem has been fixed. We also receive random pop-ups within Conversocial to notify us of known issues before our team experiences them, and when there is a new feature that we should be aware of. Their communication is always on point and it's great to know that we can always rely on them.
Amy Ortega profile photo

Cons

  • While AgoraPulse fulfills our needs, the platform is laid out a little funny and getting around it took some time to figure out. It makes sense after you understand where things are and why but it was a little confusing at first.
Christopher Kimball profile photo
  • Ban settings: currently, you can only ban from one single page at a time. Our organization has a few different pages and it would be nice if we could ban one user across all pages in one single click
  • Reply and notes section: in the past it was easy to add a note as a reply. Conversocial has since changed this and made the 'reply' section very bold so you do not accidentally type a note in the reply section.
  • Tagging: It would be nice if we could tag users from Conversocial. However, this seems to be a Facebook issue and not a Conversocial one.
Amy Ortega profile photo

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
For one, its pretty much an all-in-one solution. We're also currently subscribing to Buffer, but since AgoraPulse has Facebook scheduling modules, we might make a total switch once tested enough. The Game apps are also comprehensive, we only want to have Instant Wins and Sweepstakes, and not a lot of options has both. The customer service is superb, that's pretty important. We don't want to go through a lot of hassle stuff to get to what we want to do. Bottom line is AgoraPulse is a tool, and a very useful and intuitive tool that makes life so much easier
Marianne Ho profile photo
Conversocial9.1
Based on 6 answers
Conversocial meets all of our needs without complicating our daily duties. My team trusts the software will perform and allows us to focus our efforts and creative energy on future projects.
Jeff King profile photo

Usability

AgoraPulse9.0
Based on 8 answers
Because it is very easy and simple to use.
Lauren Melnick profile photo
Conversocial9.2
Based on 4 answers
One of the key features of this tool - the intuitive interface and easy UX masking a rich functionality set.
Andrey Grigoryev profile photo

Reliability and Availability

AgoraPulse9.1
Based on 1 answer
No answer on this topic is available.
Conversocial8.7
Based on 2 answers
Downtime is very rare, and the occasional occurrences are typically a problem with Twitter or FB API.
Andrey Grigoryev profile photo

Performance

No score
No answers yet
No answers on this topic
Conversocial8.5
Based on 2 answers
Best-in-class for a fully on-line solution. Can always be faster (as anything else in the cloud)
Andrey Grigoryev profile photo

Support

AgoraPulse9.2
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo
Conversocial9.1
Based on 4 answers
Our account rep at Conversocial has set up a call with me every two weeks to check in, talk about new features, or answer questions. I know I can email or call her for help anytime. Their support team also responds quickly.
Nolan Perry profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Conversocial9.1
Based on 1 answer
Comprehensive training in all aspects of the software and general usages (including social media) for both agents and managers. Simulation workshops really made the live deployment process very smooth.
Andrey Grigoryev profile photo

Online Training

AgoraPulse7.3
Based on 1 answer
No answer on this topic is available.
Conversocial9.1
Based on 3 answers
Outstanding & comprehensive training both on-line and instructor-led. Another crucial differentiator from competitors in our eyes.
Andrey Grigoryev profile photo

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
Conversocial9.1
Based on 3 answers
The only thing better than the Conversocial Software is the Conversocial team.
Jeff King profile photo

Alternatives Considered

Most of our issue was not being able to find a platform that had everything for a small business sized price. Tall task. So we started with our budget, and tried to find something that had 80% of what we were looking for. We were pleasantly surprised to find AgoraPulse could get us about 90% of what we were looking for in a SM monitoring tool for the price we were looking to spend.
Daniel R. Herbert, MBA profile photo
I have also used Radian6 and Hootsuite. I did not like that you we're unable to archive in Hootsuite and could not see previous conversations. Hootsuite also had way too many columns that you could create and it was very disorganized in my opinion. Radian6 is a great tool but has way too many details. It is also a pain to delete anything within Radian6 and you have to create a specific stack just to delete. This is crazy to me there should be a delete option close by since there is bound to be a time or two that a CM post needs to be removed ASAP. I also do not like the previous conversations option in Radian6 as it does not pull in all previous responses and I have yet to see it actually work correctly.
Amy Ortega profile photo

Return on Investment

  • Increased employee efficiency. Being able to see the setup saves a lot of time, especially if you're going for a very customised contest page.
Marianne Ho profile photo
  • Conversocial is helping us improve customer service each and every day. By staying organized and on top of our Community Management, our organization is able to help community members and improve their experience.
  • We are also able to improve sales as potential students come to our Facebook page asking for help and we can provide more information and direct them to the right place.
  • Conversocial helps our organization identify trends through their use of tags and filters. This helps us escalate important issues to leadership so we can make any necessary changes and improvements.
Amy Ortega profile photo

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

Conversocial

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Conversocial Editions & Modules
Conversocial
Additional Pricing Details

Conversocial More Information