What users are saying about

AgoraPulse

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Top Rated
280 Ratings
14 Ratings

AgoraPulse

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Top Rated
280 Ratings
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Score 8.5 out of 101
14 Ratings
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Score 8 out of 101

Add comparison

Likelihood to Recommend

AgoraPulse

AgoraPulse excels with multi-platform scheduling and queueing evergreen content for regular re-use. It lacks a unified inbox currently and could benefit from beefing up its Instagram listening features and LinkedIn image publishing.
Jason Glogau profile photo

Conversocial

From experience, you may ask the Conversocial team to make recommendations on licenses for larger vs. smaller social customer service teams. The need for support and the amount of usage you may get from the tool's robust offering may differ as a result of those precedents. The tool is adaptable in both scenarios it would seem.
Conway Stone profile photo

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
Conversocial
Boolean keyword searches
AgoraPulse
7.8
Conversocial
Filtering out noise/spam
AgoraPulse
7.2
Conversocial
Sentiment analysis
AgoraPulse
9.1
Conversocial
Broad channel coverage
AgoraPulse
8.5
Conversocial

Publishing

AgoraPulse
8.1
Conversocial
Content planning and scheduling
AgoraPulse
8.8
Conversocial
Audience targeting
AgoraPulse
6.7
Conversocial
Content optimization
AgoraPulse
9.1
Conversocial
Workflow management
AgoraPulse
7.9
Conversocial

Engagement

AgoraPulse
7.6
Conversocial
Automated routing and prioritization
AgoraPulse
6.4
Conversocial
Customer interaction histories
AgoraPulse
8.4
Conversocial
Bulk actions
AgoraPulse
7.9
Conversocial

Marketing

AgoraPulse
7.6
Conversocial
Lead generation
AgoraPulse
6.6
Conversocial
Content marketing
AgoraPulse
9.1
Conversocial
Paid media management
AgoraPulse
8.2
Conversocial
Campaigns and promotions
AgoraPulse
6.7
Conversocial

Channel coverage/integration

AgoraPulse
8.6
Conversocial
Twitter
AgoraPulse
9.1
Conversocial
Facebook
AgoraPulse
8.9
Conversocial
Instagram
AgoraPulse
7.8
Conversocial

Reporting/analytics

AgoraPulse
7.3
Conversocial
Campaign success analytics
AgoraPulse
7.7
Conversocial
Real-time tracking
AgoraPulse
7.3
Conversocial
Competitor analysis
AgoraPulse
6.9
Conversocial

Account management

AgoraPulse
7.4
Conversocial
Role-based user permissions & privileges
AgoraPulse
8.3
Conversocial
Mobile access
AgoraPulse
6.6
Conversocial

Pros

  • My favorite feature is the ability to schedule a post to multiple platforms (i.e, Facebook, Twitter and LinkedIn) within one screen, but with the added bonus of being able to tweak each platform's post. That means custom URLs w/unique UTM codes, adjusted post length for different platforms, etc. A terrific feature.
  • The content queues are also wonderful. They allow me to find and distribute evergreen content at custom intervals without having to "reschedule" each time. Simply load up the content into a queue, set the days/times for each queue, and how many times you want that content to recycle and BOOM you're done.
  • Beyond that, they're always improving the platform. Each week some tweaks are made, which are announced in a blog post. The customer service is top notch, and they're humans -- meaning they're not just copying & pasting from a script, but they have personality and they listen. This goes a LONG way, and makes it easier to be patient with features that might not yet quite be there, or when there's an issue or unexpected change to an API that affects the platform.
Jason Glogau profile photo
  • Businesses can analyze how long it takes different agents to respond to customer inquiries on social media. This helps them understand staffing, response time, and how to become more efficient with customer care.
  • By utilizing the tagging and sentiment features across all conversations, businesses can better understand what their customers are talking most frequently about on social media and whether it's positive or negative. This can help identify frequent product issues that may lead to future design improvements.
  • Through the dashboard, customer representatives can also easily assign conversations to the appropriate team member. This makes it more efficient for different managers to handle different conversations related to their product expertise.
Kellen McAvoy profile photo

Cons

  • I'm not a fan of the way AgoraPulse pushes images to LinkedIn, which is as a link, rather than a native image. It leads to some clunky-looking posts.
  • One item I'd like to see, which I believe they're working on, is a unified inbox. Having all notifications in one place would make it easier to use as the primary means for responding to and engaging with our audience.
  • While the listening feature is awesome, it's fairly limited for Instagram. I wish there was the ability to create a search with filters based on language, or excluding words/hashtags, etc. There are hashtags I want to listen for, but the volume of nonsense and/or irrelevant posts that use those hashtags makes it difficult to weed through. A better advanced search function for that feature would be a huge benefit.
Jason Glogau profile photo
  • Back-up scans performed on Facebook - we'd like to see these happen more often.
DeeGee Davis profile photo

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
AgoraPulse does what it's needed to do, is cheaper than the competition, is easier to use and manage, has better reporting and has a roadmap of improvements which will add to its value.
Mike Gillan profile photo
Conversocial9.1
Based on 6 answers
Conversocial meets all of our needs without complicating our daily duties. My team trusts the software will perform and allows us to focus our efforts and creative energy on future projects.
Jeff King profile photo

Usability

AgoraPulse9.0
Based on 8 answers
Usability is the strongest characteristic of AgoraPulse.
Richard Burgner profile photo
Conversocial9.2
Based on 4 answers
Because of the number of features it offers and the manner in which they're presented. I've explored a number of other tools that just don't do it as well. When sorting through and responding to hundreds of social media messages each day, the number of clicks it takes to do something really matters. Conversocial does a great job of minimizing clicks and presenting the data we need without having to click to find it
Nolan Perry profile photo

Reliability and Availability

AgoraPulse9.1
Based on 2 answers
No answer on this topic is available.
Conversocial8.7
Based on 2 answers
Downtime is very rare, and the occasional occurrences are typically a problem with Twitter or FB API.
Andrey Grigoryev profile photo

Performance

AgoraPulse9.1
Based on 1 answer
No answer on this topic is available.
Conversocial8.5
Based on 2 answers
Best-in-class for a fully on-line solution. Can always be faster (as anything else in the cloud)
Andrey Grigoryev profile photo

Support

AgoraPulse9.2
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo
Conversocial9.1
Based on 4 answers
Another of the great highlights of working with this vendor - fantastic support - timely and solves the issue in short order. Very flexible in adding features we request.
Andrey Grigoryev profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Conversocial9.1
Based on 1 answer
Comprehensive training in all aspects of the software and general usages (including social media) for both agents and managers. Simulation workshops really made the live deployment process very smooth.
Andrey Grigoryev profile photo

Online Training

AgoraPulse7.3
Based on 1 answer
No answer on this topic is available.
Conversocial9.1
Based on 3 answers
Outstanding & comprehensive training both on-line and instructor-led. Another crucial differentiator from competitors in our eyes.
Andrey Grigoryev profile photo

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
Conversocial9.1
Based on 3 answers
100% in the cloud - minimal implementation on our end, didn't have to get IT involved (just downloaded Chrome to optimize performance, which everyone should do anyway).
Andrey Grigoryev profile photo

Alternatives Considered

I tried a few similar tools before I discovered AgoraPulse. Buffer and Post Planner are both good at what they do but ultimately fall short for managing multiple clients. Granted, they're also more affordable - great if you need something simple and you only have a few personal profiles to manage. I also tried Hootsuite, but it's just not for me. I'm sure it's a great tool for many, but I find it needlessly complex with a clunky interface. It's not nearly as intuitive as AgoraPulse, and quite frankly it's just not a good value for small and medium-sized agencies.
Kris White profile photo
Early on we did comparisons with Hootsuite and later with Adobe. While they have similarities, the difference at the time and likely currently, was the personal interest and general accessibility of Conversocial's platform and people. The combination of an effective CRM solution and a team that was readily available to help proved to be the winning formula for our business.
Conway Stone profile photo

Return on Investment

  • quick and easy moderation allowing us to access more important things quicker.
Jayden Andersen profile photo
  • Improved loyalty/retention
  • Improved social sentiment
  • Cost savings by addressing issues before they hit call center/email
Andrey Grigoryev profile photo

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

Conversocial

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Conversocial Editions & Modules
Conversocial
Additional Pricing Details

Conversocial More Information