What users are saying about

AgoraPulse

Top Rated
265 Ratings

Crimson Hexagon

30 Ratings

AgoraPulse

Top Rated
265 Ratings
Score 8.5 out of 101

Crimson Hexagon

30 Ratings
Score 7.7 out of 101

Add comparison

Likelihood to Recommend

AgoraPulse

Fantastic for social media management and customer care. Less appropriate for areas where social media, content creation, analytic tracking or customer care is less of a concern. However these days the majority of companies will probably have a social media team, so it is more of a necessity these days really
Bianca Bridges profile photo

Crimson Hexagon

Crimson Hexagon ForSight is well suited if you have an analytics team that can help set up dashboards and queries for you. I think Crimson Hexagon ForSight would less appropriate if you only want to see basic brand insights and don't really want to dive into the specifics or brand affinities
No photo available

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
Crimson Hexagon
Boolean keyword searches
AgoraPulse
7.8
Crimson Hexagon
Filtering out noise/spam
AgoraPulse
7.1
Crimson Hexagon
Sentiment analysis
AgoraPulse
9.1
Crimson Hexagon
Broad channel coverage
AgoraPulse
8.5
Crimson Hexagon

Publishing

AgoraPulse
8.1
Crimson Hexagon
Content planning and scheduling
AgoraPulse
8.8
Crimson Hexagon
Audience targeting
AgoraPulse
6.7
Crimson Hexagon
Content optimization
AgoraPulse
9.1
Crimson Hexagon
Workflow management
AgoraPulse
7.9
Crimson Hexagon

Engagement

AgoraPulse
7.5
Crimson Hexagon
Automated routing and prioritization
AgoraPulse
6.4
Crimson Hexagon
Customer interaction histories
AgoraPulse
8.4
Crimson Hexagon
Bulk actions
AgoraPulse
7.9
Crimson Hexagon

Marketing

AgoraPulse
7.6
Crimson Hexagon
Lead generation
AgoraPulse
6.5
Crimson Hexagon
Content marketing
AgoraPulse
9.1
Crimson Hexagon
Paid media management
AgoraPulse
8.2
Crimson Hexagon
Campaigns and promotions
AgoraPulse
6.7
Crimson Hexagon

Channel coverage/integration

AgoraPulse
8.6
Crimson Hexagon
Twitter
AgoraPulse
9.2
Crimson Hexagon
Facebook
AgoraPulse
8.9
Crimson Hexagon
Instagram
AgoraPulse
7.8
Crimson Hexagon

Reporting/analytics

AgoraPulse
7.3
Crimson Hexagon
Campaign success analytics
AgoraPulse
7.6
Crimson Hexagon
Real-time tracking
AgoraPulse
7.4
Crimson Hexagon
Competitor analysis
AgoraPulse
6.9
Crimson Hexagon

Account management

AgoraPulse
7.4
Crimson Hexagon
Role-based user permissions & privileges
AgoraPulse
8.3
Crimson Hexagon
Mobile access
AgoraPulse
6.6
Crimson Hexagon

Pros

  • Easy to use - new members are trained within minutes on using the platform, and more advanced users can quickly find information in the tutorials section.
  • Assigning social interactions to specific team members is a crucial feature of the platform for our team.
  • AgoraPulse has done a good job adding new features and continuing to grow the offerings of an already outstanding social management platform.
Matthew Jackson profile photo
  • Provides affinities / insight into your audience (Twitter)
  • Provides great competitive comparisons
  • Very customizable
No photo available

Cons

  • I think AgoraPulse firstly needs to review its packages. The Micro package has no reporting facility and the Small package provides only a month's worth. Give the Micro package at least a month's reporting and the Small package either three months or full facility such as with Medium and Large packages.
  • I would like to see the option to show more of a feed from Twitter and Facebook, or at least the ability to customise this.
Mike Gillan profile photo
  • I would like to see a single metric for sentiment (e.g., net sentiment)
No photo available

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
Time saver Easy to use competition
apps Great
support & customer service
Virginie Sery profile photo
Crimson Hexagon9.0
Based on 1 answer
Would only consider changing if this product was purchased by a larger company, as has happened to several other social listening tools in the last 18 months
Hagan Ramsey profile photo

Usability

AgoraPulse9.0
Based on 8 answers
Simple to use, beautiful design and excellent reporting.
Jackie Eldridge profile photo
Crimson Hexagon6.0
Based on 1 answer
It's quite easy to figure out if you have used similar tools before. But otherwise it could take some time to get used to it.
No photo available

Support

AgoraPulse9.1
Based on 9 answers
Any queries I've had have been answered quickly and in a very friendly manner.
Bronwyn Cook profile photo
No score
No answers yet
No answers on this topic

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

  • Compared to Woobox, I love how easy it is to setup AgoraPulse contests. I can easily see the contest interface and how it would look like to the audience. There was also lesser need to test and see a live preview of the app because you can already preview it while editing.
  • AgoraPulse UI is also very intuitive, you can get to the menu options instinctively vs Woobox's frustrating UI.
  • AgoraPulse is also much more cheaper if you have a lot of fans.
  • The customer service is much more helpful. If I ask support@AgoraPulse something and they don't have it, they offer alternatives, whereas Woobox has none.
  • The tutorial also is pretty awesome: AgoraPulse has video tutorials allowing me to easily understand how to do things when I can't already figure it out (which is very seldom).
Marianne Ho profile photo
Our analytics team also use NetBase pretty extensively. Only within the last year have we started using Crimson Hexagon. It seems like the data Crimson pulls in is more all encompassing than any other social listening tool we've used.
No photo available

Return on Investment

  • Positive - it was much easier to maintain our clients' social media accounts
  • Negative - reporting was frustrating and took up too much time
Shawn Lochner profile photo
  • Our analytics team has been able to impact the strategy of marketing efforts due to insights extracted using the tool.
  • We have been able to sell creative ideas to clients based on data pulled from the tool.
No photo available

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

Crimson Hexagon

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Crimson Hexagon Editions & Modules
Crimson Hexagon
Additional Pricing Details

Crimson Hexagon More Information