What users are saying about

AgoraPulse

Top Rated
265 Ratings

Hootsuite Free

Top Rated
352 Ratings

AgoraPulse

Top Rated
265 Ratings
Score 8.5 out of 101

Hootsuite Free

Top Rated
352 Ratings
Score 7.6 out of 101

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Likelihood to Recommend

AgoraPulse

Fantastic for social media management and customer care. Less appropriate for areas where social media, content creation, analytic tracking or customer care is less of a concern. However these days the majority of companies will probably have a social media team, so it is more of a necessity these days really
Bianca Bridges profile photo

Hootsuite Free

I would recommend Hoostuite Free for small businesses, start-ups, and people willing to put some time into creating their own social content and not wanting to outsource social media posting. I'd also recommend it for companies needing to learn social media basics as well. Larger companies who have more than three social media profiles and have a budget to run contests and ad campaigns I would recommend upgrading to a pro version and looking to hire a part-time/ full-time social media manager.Small businesses need to understand that social media posts alone typically won't generate a lot of return on investment by posting alone, unless they have a campaign to go along with it, but also needing to just have regular social posting that shows you are still in business and are relevant to seasonal content will greatly benefit from Hoostuite Free.
Matthew Veil profile photo

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
Hootsuite Free
6.6
Boolean keyword searches
AgoraPulse
7.8
Hootsuite Free
7.2
Filtering out noise/spam
AgoraPulse
7.1
Hootsuite Free
5.7
Sentiment analysis
AgoraPulse
9.1
Hootsuite Free
6.5
Broad channel coverage
AgoraPulse
8.5
Hootsuite Free
6.8

Publishing

AgoraPulse
8.1
Hootsuite Free
7.1
Content planning and scheduling
AgoraPulse
8.8
Hootsuite Free
8.2
Audience targeting
AgoraPulse
6.7
Hootsuite Free
6.6
Content optimization
AgoraPulse
9.1
Hootsuite Free
6.8
Workflow management
AgoraPulse
7.9
Hootsuite Free
6.6

Engagement

AgoraPulse
7.5
Hootsuite Free
7.5
Automated routing and prioritization
AgoraPulse
6.4
Hootsuite Free
8.3
Customer interaction histories
AgoraPulse
8.4
Hootsuite Free
7.6
Bulk actions
AgoraPulse
7.9
Hootsuite Free
6.4

Marketing

AgoraPulse
7.6
Hootsuite Free
7.5
Lead generation
AgoraPulse
6.5
Hootsuite Free
6.5
Content marketing
AgoraPulse
9.1
Hootsuite Free
7.4
Paid media management
AgoraPulse
8.2
Hootsuite Free
8.3
Campaigns and promotions
AgoraPulse
6.7
Hootsuite Free
8.0

Channel coverage/integration

AgoraPulse
8.6
Hootsuite Free
8.3
Twitter
AgoraPulse
9.2
Hootsuite Free
8.8
Facebook
AgoraPulse
8.9
Hootsuite Free
8.2
Instagram
AgoraPulse
7.8
Hootsuite Free
8.0
LinkedIn
AgoraPulse
Hootsuite Free
8.4
Google+
AgoraPulse
Hootsuite Free
8.3
Pinterest
AgoraPulse
Hootsuite Free
8.8
YouTube
AgoraPulse
Hootsuite Free
7.3

Reporting/analytics

AgoraPulse
7.3
Hootsuite Free
6.6
Campaign success analytics
AgoraPulse
7.6
Hootsuite Free
6.1
Real-time tracking
AgoraPulse
7.4
Hootsuite Free
7.2
Competitor analysis
AgoraPulse
6.9
Hootsuite Free
6.4

Account management

AgoraPulse
7.4
Hootsuite Free
7.8
Role-based user permissions & privileges
AgoraPulse
8.3
Hootsuite Free
7.8
Mobile access
AgoraPulse
6.6
Hootsuite Free
7.8

Pros

  • I can monitor conversations from the social profiles that are most important to me. AgoraPulse cuts through the clutter.
  • I'm looking forward to managing relationships with the CRM module. The demos of other platforms did not include this feature or it was offered as an add-on.
  • Products that emphasize the idea of a "zero inbox" appeal to me. The smart inbox tool featured in this product is a match for what I think is important.
Richard Burgner profile photo
  • Web-brower based (no more Adobe Air, thankfully)
  • Very fast setup
  • Free means no payment or client billing needed
  • Widely known so easy to sell clients on it
  • The original in social media management remains useable, relevant
Richard Chen profile photo

Cons

  • It would be great to have the opportunity to view feeds. I don't think this is what the developer had in mind when designing the interface. The interface appeals to me--feeds would be a nice option.
  • At first, I was unsure how to review conversations, but it was not a steep learning curve.
  • The demos for some of the platforms I reviewed include support for promotional campaigns. This feature appears to missing from this product.
Richard Burgner profile photo
  • Reports are overviews only thus user needs to pay for anything more thus condemning HootSuite Free to management only
  • Publisher, Conversations & Analytics in Free do nothing without Pro payment, so remove it
  • Far slower stream updates than native platforms
  • Questionable security (2FA not defaulted = problem) given sensitive nature of its associated credentials
  • Apps are many & seem useful but no ratings for the developers disallows vetting trust
Richard Chen profile photo

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
It still has some imporvements to be made but it's a pretty good software for the price
Debbie Gillum profile photo
Hootsuite Free4.7
Based on 7 answers
It's free so there're few blockers to renewing the subscription which is just a permanent account other than to revoke the social platforms' permissions after the clients have bought into another non-HootSuite platform. As its obvious purpose is to move users to Pro ($14.99/mo), the limited functionality plus the security permissions it raises as well as disabling any other HootSuite account from registering the associated social media platforms means we'd delete the HootSuite account after its limited initial use.
Richard Chen profile photo

Usability

AgoraPulse9.0
Based on 8 answers
Because it is very easy and simple to use.
Lauren Melnick profile photo
Hootsuite Free5.0
Based on 1 answer
Its UI is very busy, the result of many years of adding features as the number of social media platforms exploded underneath them, and the lack of platform-specific features (whether for streams, posting, reporting, anything) reflects it. Nonetheless, for free management & quasi-updated stream viewing, it still remains the original and classic. The UI's lackings aren't in its 1990 borders-and-table-bezel glory but rather its not supporting platform specific features (such as image sizing, see my earlier points) which can be so critical. Too many fly-in's and fly-outs as well as the very different designs resulting from left-menu selections for mode really make it an anxious UI to use.
Richard Chen profile photo

Support

AgoraPulse9.1
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo
Hootsuite Free3.2
Based on 2 answers
"Help Desk", basically a collection of articles, is clearly outdated and not keeping up with its features set with inaccuracies and errors yet is still the only possible option for finding help. You get what you pay for, they say.
Richard Chen profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Hootsuite Free6.0
Based on 1 answer
Very easy to teach and learn
Jessica Rudolph profile photo

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
Hootsuite Free7.8
Based on 3 answers
Nothing, it takes 2 minutes to associate accounts (note, social accounts cannot have been associated with any HootSuite previously else it'll deny permissions to HootSuite's request) HootSuite, couldn't be easier.
Richard Chen profile photo

Alternatives Considered

AgoraPulse was our choice between the 3 so far, however AgoraPulse can learn from Sprout's listening functionality and reporting from our experience.
Shawn Lochner profile photo
You get what you pay for. Each of the others are far pricier but far better and as clients have so much on the line, there's a need for a fully featured, beautifully designed and functioning product with a high emphasis on reports, analytics and ROI. Social media's buzz has led to a deluge of such services, of which HootSuite was the earliest, and competitors have then taken it to far higher heights. HootSuite Free retains its original crown but as a professional firm not an individual team, we must service at a higher level of product.
Richard Chen profile photo

Return on Investment

  • We don't have a measurable ROI at the moment (not due to AgoraPulse, but due to our own lack of decent CMS system to follow up the users).
  • We think it has a very positive effect on retaining our members and do have regularly positive commentary form our members.
  • In order to have a positive effect on our Facebook pages, it's really helpful to promote our page significantly
Jeroen Coolsaet profile photo
  • Got us into the habit of being more consistent about posting content across social media channels
  • Got us thinking about measuring our social media engagement (and looking for better ways to do it)
  • Allowed us to monitor hashtags where we could contribute existing content to an ongoing conversation
Michelle Green Arnson profile photo

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

Hootsuite Free

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Hootsuite Free Editions & Modules
Hootsuite Free
Additional Pricing Details

Hootsuite Free More Information