What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
315 Ratings

Agorapulse

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
315 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.5 out of 101
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.2 out of 101

Likelihood to Recommend

Agorapulse

This is an excellent tool for quickly and easily scheduling out content over multiple social platforms. You get a clear view of how your content will be posted so you can be confident in the published product prior to posting. I've found the mobile app less appealing than the desktop platform so I would recommend using this mainly on desktop in the office.
Jay Selig profile photo

Hootsuite Insights

I liked uberVU a lot, and thought I was lucky to have found them (they actually responded to my tweet when I was vendor-searching, which was good to know as they were doing just what we were planning to use the software for). They are relatively small, which allows to have a great personal relationship and we felt very valued as a client. They provided great value - some of their competitors allow for more features (which explains their higher price), but there was no way to opt out of the unnecessary features to lower the price - uberVU didn't have any of that, it was just what we needed and in our price range
No photo available

Feature Rating Comparison

Listening/monitoring

Agorapulse
8.1
Hootsuite Insights
Boolean keyword searches
Agorapulse
7.8
Hootsuite Insights
Filtering out noise/spam
Agorapulse
7.2
Hootsuite Insights
Sentiment analysis
Agorapulse
9.1
Hootsuite Insights
Broad channel coverage
Agorapulse
8.5
Hootsuite Insights

Publishing

Agorapulse
8.1
Hootsuite Insights
Content planning and scheduling
Agorapulse
8.8
Hootsuite Insights
Audience targeting
Agorapulse
6.7
Hootsuite Insights
Content optimization
Agorapulse
9.1
Hootsuite Insights
Workflow management
Agorapulse
7.9
Hootsuite Insights

Engagement

Agorapulse
7.6
Hootsuite Insights
Automated routing and prioritization
Agorapulse
6.4
Hootsuite Insights
Customer interaction histories
Agorapulse
8.5
Hootsuite Insights
Bulk actions
Agorapulse
7.9
Hootsuite Insights

Marketing

Agorapulse
7.6
Hootsuite Insights
Lead generation
Agorapulse
6.6
Hootsuite Insights
Content marketing
Agorapulse
9.1
Hootsuite Insights
Paid media management
Agorapulse
8.2
Hootsuite Insights
Campaigns and promotions
Agorapulse
6.7
Hootsuite Insights

Channel coverage/integration

Agorapulse
8.2
Hootsuite Insights
Twitter
Agorapulse
8.9
Hootsuite Insights
Facebook
Agorapulse
8.9
Hootsuite Insights
LinkedIn
Agorapulse
7.3
Hootsuite Insights
Instagram
Agorapulse
7.7
Hootsuite Insights

Reporting/analytics

Agorapulse
7.3
Hootsuite Insights
Campaign success analytics
Agorapulse
7.7
Hootsuite Insights
Real-time tracking
Agorapulse
7.4
Hootsuite Insights
Competitor analysis
Agorapulse
6.9
Hootsuite Insights

Account management

Agorapulse
7.5
Hootsuite Insights
Role-based user permissions & privileges
Agorapulse
8.3
Hootsuite Insights
Mobile access
Agorapulse
6.6
Hootsuite Insights

Pros

Agorapulse

  • The real-time comments/messages monitoring for Facebook/Twitter/Instagram is unparalleled. I've been on trials for quite a few other similar products and services and I still came back to AgoraPulse.
  • I can see that the publishing features are getting more and more robust since my trial days. Currently we still use Buffer for content scheduling but I can see AgoraPulse become a serious competitor by the time our annual subscription with Buffer is up.
  • Hashtag monitoring for Instagram is quite handy since regramming user-generated content can be huge on the platform.
Vert Hsu profile photo

Hootsuite Insights

  • This software did everything we needed it to do.
  • We used a custom plan, and it allowed to apply our own branding to reports and interface.
  • We could have unlimited mentions which was great (most other solutions I evaluated had certain number of mentions (or results) included, and they charged for anything extra.
  • The reports were great and these were something we could easily download and send around - no additional formatting was required.
  • The real-time alerts included specific posts, plus daily/weekly summaries were helpful to get the overview of industry buzz in social media. Those real-time alerts were one of the most important reasons we got the tool (they aren't call "real-time" in the interface, we had to set it for "every 15 minutes", I believe, which is as close to real time as we needed).
  • Collaboration features were neat and alerts worked great for that as well. Some posts could be assigned to other users and they would get an alert when they needed to act on it.
  • Loved to be able to get the stats on "reach" for a specific post or tweet, even though these were estimates; engagements stats were detailed as well.
No photo available

Cons

Agorapulse

  • I think AgoraPulse firstly needs to review its packages. The Micro package has no reporting facility and the Small package provides only a month's worth. Give the Micro package at least a month's reporting and the Small package either three months or full facility such as with Medium and Large packages.
  • I would like to see the option to show more of a feed from Twitter and Facebook, or at least the ability to customise this.
Mike Gillan profile photo

Hootsuite Insights

  • I honestly didn't have any issues with them. Being able to set the real-time alerts as "every 15 minutes" took some figuring out to do, and we were still in the trial mode while we did that - it wasn't particularly intuitive for other users, but once we walked them through, everything worked well.
No photo available

Likelihood to Renew

Agorapulse

Agorapulse 8.1
Based on 85 answers
For one, its pretty much an all-in-one solution. We're also currently subscribing to Buffer, but since AgoraPulse has Facebook scheduling modules, we might make a total switch once tested enough. The Game apps are also comprehensive, we only want to have Instant Wins and Sweepstakes, and not a lot of options has both. The customer service is superb, that's pretty important. We don't want to go through a lot of hassle stuff to get to what we want to do. Bottom line is AgoraPulse is a tool, and a very useful and intuitive tool that makes life so much easier
Marianne Ho profile photo

Hootsuite Insights

Hootsuite Insights 10.0
Based on 2 answers
I am no longer with the company I used it for, but I know they are still using it
No photo available

Usability

Agorapulse

Agorapulse 9.0
Based on 8 answers
Because it is very easy and simple to use.
Lauren Melnick profile photo

Hootsuite Insights

Hootsuite Insights 10.0
Based on 1 answer
All the users found the product intuitive and easy to use.
No photo available

Reliability and Availability

Agorapulse

Agorapulse 9.1
Based on 2 answers
No answer on this topic is available.

Hootsuite Insights

Hootsuite Insights 9.0
Based on 1 answer
A couple of times it was a little slow, but this didn't result in any negative impact for us. There was no downtime as I could recall or notice.
No photo available

Support

Agorapulse

Agorapulse 9.3
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo

Hootsuite Insights

Hootsuite Insights 10.0
Based on 1 answer
Every time we needed help, the support was great. We had no issues, mostly needed usability walkthroughs and had questions about features.
No photo available

Online Training

Agorapulse

Agorapulse 7.3
Based on 1 answer
No answer on this topic is available.

Hootsuite Insights

Hootsuite Insights 10.0
Based on 1 answer
I got the training while I was evaluating and in the trial period. Then I trained the others myself
No photo available

Implementation

Agorapulse

Agorapulse 9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo

Hootsuite Insights

Hootsuite Insights 10.0
Based on 1 answer
Not applicable since it is SAAS - all we needed was to sign up, which was easy
No photo available

Alternatives Considered

Agorapulse

Databox provides nice metrics and data but does not offer automated publishing, whereas Agorapulse does. Buffer offers more social media platforms (i.e. Pinterest). Buffer and Hootsuite offer lower pricing but Agorapulse's customer service is second to none.
Kyle Robinson profile photo

Hootsuite Insights

Radian6 and Brandwatch were on the short list. We picked uberVU for its combination of price and features. It did not have extra features we didn't need, they were customizable and flexible enough to meet all of our needs
No photo available

Return on Investment

Agorapulse

  • Saves me a lot of time.
  • Streamlined social media management.
  • Good value for money.
Dr Olivier Becherel - Leadership and Executive Coaching profile photo

Hootsuite Insights

  • Oh the ever so important ROI question...
  • This software was designed to monitor our social media presence and respond to mentions, and we didn't use it to actually track ROI. But the fact that we were able to react to people's mentions of our brand was important, especially for support-related questions.
  • We were able to increase efficiency of our employees monitoring, posting and responding to mentions, so the ROI in this case could be translated to saved man hours - if taken this way it was definitely positive. However this would have been the ROI of any solution of that kind, regardless of the vendor.
No photo available

Pricing Details

Agorapulse

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Agorapulse Editions & Modules

Agorapulse
Edition
Medium
$991
Large
$1991
Enterprise
$4991
X-Large
$2991
1. per installation
Additional Pricing Details
Medium plan: 10 social profiles, 3 users Large plan: 25 social profiles, 6 users X-Large plan: 40 social profiles, 12 users Enterprise plan: 70 profiles, 10 users

Hootsuite Insights

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Hootsuite Insights Editions & Modules

Hootsuite Insights
Additional Pricing Details

Add comparison