What users are saying about

AgoraPulse

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
279 Ratings

AgoraPulse

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
279 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.5 out of 101
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9.8 out of 101

Add comparison

Likelihood to Recommend

AgoraPulse

AgoraPulse is well-suited to allowing you to organize and produce many posts between multiple platforms for your social media accounts. It allows for teamwork and simple assignment of projects among team members. It also enables easy collection of data and analytics and presentation of materials for proving ROI and strategizing future campaigns.
Alexandria Schultz profile photo

iContact Pro Select

If you use PRWeb already and are looking for a tool that integrates well with that program and offers additional functionality with email and social media then Vocus is great. If you don't use PRWeb or prefer an email tool with more functionality and ease of use, Vocus is not the best choice.
No photo available

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
iContact Pro Select
Boolean keyword searches
AgoraPulse
7.8
iContact Pro Select
Filtering out noise/spam
AgoraPulse
7.2
iContact Pro Select
Sentiment analysis
AgoraPulse
9.1
iContact Pro Select
Broad channel coverage
AgoraPulse
8.5
iContact Pro Select

Publishing

AgoraPulse
8.1
iContact Pro Select
Content planning and scheduling
AgoraPulse
8.8
iContact Pro Select
Audience targeting
AgoraPulse
6.7
iContact Pro Select
Content optimization
AgoraPulse
9.1
iContact Pro Select
Workflow management
AgoraPulse
7.9
iContact Pro Select

Engagement

AgoraPulse
7.6
iContact Pro Select
Automated routing and prioritization
AgoraPulse
6.4
iContact Pro Select
Customer interaction histories
AgoraPulse
8.4
iContact Pro Select
Bulk actions
AgoraPulse
7.9
iContact Pro Select

Marketing

AgoraPulse
7.6
iContact Pro Select
Lead generation
AgoraPulse
6.6
iContact Pro Select
Content marketing
AgoraPulse
9.1
iContact Pro Select
Paid media management
AgoraPulse
8.2
iContact Pro Select
Campaigns and promotions
AgoraPulse
6.7
iContact Pro Select

Channel coverage/integration

AgoraPulse
8.6
iContact Pro Select
Twitter
AgoraPulse
9.1
iContact Pro Select
Facebook
AgoraPulse
8.9
iContact Pro Select
Instagram
AgoraPulse
7.8
iContact Pro Select

Reporting/analytics

AgoraPulse
7.3
iContact Pro Select
Campaign success analytics
AgoraPulse
7.7
iContact Pro Select
Real-time tracking
AgoraPulse
7.3
iContact Pro Select
Competitor analysis
AgoraPulse
6.9
iContact Pro Select

Account management

AgoraPulse
7.4
iContact Pro Select
Role-based user permissions & privileges
AgoraPulse
8.3
iContact Pro Select
Mobile access
AgoraPulse
6.6
iContact Pro Select

Pros

  • The interface is especially clean and easy to navigate.
  • Notifications are easy to see and find.
  • Scrolling through collected data and interpreting information is simple.
  • Toggling between platforms for similar information is straightforward.
Alexandria Schultz profile photo
  • Ease and speed of getting out a PR release
  • Getting started with creating a new activity is just a few clicks
  • The ability to build a campaign and connect different emails, social media posts and PR releases in to one project with overall metrics.
No photo available

Cons

  • Would be great to include Instagram in automatic scheduling
  • Analytics are not updated live and are slightly delayed
  • Doesn't include Instagram DM in responses
Bianca Bridges profile photo
  • The email function is not user intuitive. It takes a while to get used to knowing where each of the buttons are hiding in the icons at the top of the screen. It also seems that only in the template function can merge fields be added.
  • Some features of other email programs seem to be missing or not working as well like the "view the email in a browser" function and being able to create an email sign up form for placement on our website.
  • Adding people to the email from options is a long and multi-step process that seems overkill.
No photo available

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
The decision has been made. It's time to get to work--no steps back. I feel confident this product is well suited to help me make progress. I want to get down business and utilize the functionality of this product to meet my marketing goals. I feel very comfortable with the choice I have made.
Richard Burgner profile photo
iContact Pro Select6.1
Based on 3 answers
Now that we have had the opportunity to try an enterprise wide marketing solution, I think we should look at other tools and programs that have greater flexibility and ease of use. If the tool does not happen to have PR Web then so be it. We may not see the cost savings with PR announcements but if the other tools have increased email functionality then we can part with more money on the PR side like we have in the past
No photo available

Usability

AgoraPulse9.0
Based on 8 answers
Usability is the strongest characteristic of AgoraPulse.
Richard Burgner profile photo
No score
No answers yet
No answers on this topic

Support

AgoraPulse9.2
Based on 9 answers
Any queries I've had have been answered quickly and in a very friendly manner.
Bronwyn Cook profile photo
No score
No answers yet
No answers on this topic

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

The feature that pulled us to AgoraPulse was the platform's ability to pull in comments from social platforms, particularly comments on paid ads and posts. Our clients run a large number of ads, and being able to monitor interactions in real time and be assured that no customer was being missed or under-served was the #1 deciding point in our move to AgoraPulse.
Matthew Jackson profile photo
I was not the end decision maker so I went along with the marketing direction where we needed to consolidate all of our email into one tool to better understand all of our marketing efforts. I don't know that if I was the end decision maker if I would have chosen Vocus
No photo available

Return on Investment

  • quick and easy moderation allowing us to access more important things quicker.
Jayden Andersen profile photo
  • By condensing all of our email needs in one program we have seen a better snap shot of our activities and overall metrics.
  • Our emails that may have been sent in Outlook in the past or another CRM are now being sent in Vocus and look more branded and we can see who is opening important communications that need to be read. This helps us determine if we need to resend.
  • Learning a new software is never easy but I feel like Vocus could have had more readily accessible tools or done a better job with the on boarding process.
No photo available

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

iContact Pro Select

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
iContact Pro Select Editions & Modules
iContact Pro Select
Edition
Basic
$3001
Plus
$6001
Pro
$1,0001
Enterprise
$2,5001
1. per month
Additional Pricing Details

iContact Pro Select More Information