What users are saying about

AgoraPulse<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
271 Ratings

Infusionsoft

Top Rated
192 Ratings

AgoraPulse<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
271 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.5 out of 101

Infusionsoft

Top Rated
192 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.7 out of 101

Add comparison

Likelihood to Recommend

AgoraPulse

AgoraPulse is well-suited to allowing you to organize and produce many posts between multiple platforms for your social media accounts. It allows for teamwork and simple assignment of projects among team members. It also enables easy collection of data and analytics and presentation of materials for proving ROI and strategizing future campaigns.
Alexandria Schultz profile photo

Infusionsoft

I have really enjoyed using infusionsoft to trickle market our lists. It has a very good system that can then create an auto tag feature and email campaign tracking. It is complicated to understand at first, but is beneficial.
Josh Preece profile photo

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
Infusionsoft
Boolean keyword searches
AgoraPulse
7.8
Infusionsoft
Filtering out noise/spam
AgoraPulse
7.2
Infusionsoft
Sentiment analysis
AgoraPulse
9.1
Infusionsoft
Broad channel coverage
AgoraPulse
8.5
Infusionsoft

Publishing

AgoraPulse
8.1
Infusionsoft
Content planning and scheduling
AgoraPulse
8.8
Infusionsoft
Audience targeting
AgoraPulse
6.7
Infusionsoft
Content optimization
AgoraPulse
9.1
Infusionsoft
Workflow management
AgoraPulse
7.9
Infusionsoft

Engagement

AgoraPulse
7.6
Infusionsoft
Automated routing and prioritization
AgoraPulse
6.4
Infusionsoft
Customer interaction histories
AgoraPulse
8.4
Infusionsoft
Bulk actions
AgoraPulse
7.9
Infusionsoft

Marketing

AgoraPulse
7.6
Infusionsoft
Lead generation
AgoraPulse
6.6
Infusionsoft
Content marketing
AgoraPulse
9.1
Infusionsoft
Paid media management
AgoraPulse
8.2
Infusionsoft
Campaigns and promotions
AgoraPulse
6.7
Infusionsoft

Channel coverage/integration

AgoraPulse
8.6
Infusionsoft
Twitter
AgoraPulse
9.1
Infusionsoft
Facebook
AgoraPulse
8.9
Infusionsoft
Instagram
AgoraPulse
7.8
Infusionsoft

Reporting/analytics

AgoraPulse
7.3
Infusionsoft
Campaign success analytics
AgoraPulse
7.7
Infusionsoft
Real-time tracking
AgoraPulse
7.3
Infusionsoft
Competitor analysis
AgoraPulse
6.9
Infusionsoft

Account management

AgoraPulse
7.4
Infusionsoft
Role-based user permissions & privileges
AgoraPulse
8.3
Infusionsoft
Mobile access
AgoraPulse
6.6
Infusionsoft

Sales Force Automation

AgoraPulse
Infusionsoft
8.6
Customer data management / contact management
AgoraPulse
Infusionsoft
9.0
Workflow management
AgoraPulse
Infusionsoft
8.7
Opportunity management
AgoraPulse
Infusionsoft
7.5
Integration with email client (e.g., Outlook or Gmail)
AgoraPulse
Infusionsoft
9.3
Quote & order management
AgoraPulse
Infusionsoft
8.2
Interaction tracking
AgoraPulse
Infusionsoft
8.7

Marketing Automation

AgoraPulse
Infusionsoft
9.4
Lead management
AgoraPulse
Infusionsoft
9.6
Email marketing
AgoraPulse
Infusionsoft
9.2

CRM Project Management

AgoraPulse
Infusionsoft
8.2
Task management
AgoraPulse
Infusionsoft
8.3
Billing and invoicing management
AgoraPulse
Infusionsoft
7.6
Reporting
AgoraPulse
Infusionsoft
8.6

CRM Reporting & Analytics

AgoraPulse
Infusionsoft
7.7
Pipeline visualization
AgoraPulse
Infusionsoft
7.7

Customization

AgoraPulse
Infusionsoft
8.9
Custom fields
AgoraPulse
Infusionsoft
8.3
Custom objects
AgoraPulse
Infusionsoft
9.6
API for custom integration
AgoraPulse
Infusionsoft
8.8

Platform

AgoraPulse
Infusionsoft
6.4
Mobile access
AgoraPulse
Infusionsoft
6.4

Security

AgoraPulse
Infusionsoft
8.8
Role-based user permissions
AgoraPulse
Infusionsoft
8.8

Pros

  • The interface is especially clean and easy to navigate.
  • Notifications are easy to see and find.
  • Scrolling through collected data and interpreting information is simple.
  • Toggling between platforms for similar information is straightforward.
Alexandria Schultz profile photo
  • Infusionsoft has the capability of storing a lot of information on clients - from the usual information like address, phone numbers and email addresses, to extra information like websites, special notes, and sales records.
  • You can integrate your payment system with Infusionsoft, making storage of sensitive information like credit card numbers something you don't have to worry about since Infusionsoft already has security measures in place.
  • Infusionsoft is always working to improve their program and supplies regular updates.
Tara Needham profile photo

Cons

  • I would like to be able to post videos to Instagram via AgoraPulse and multiple images.
Alexandria Schultz profile photo
  • While regular updates are a good thing, Infusionsoft will make changes that don't seem to work for many of its users. I have seen several of these changes that needed to be reversed after they released them and then were bombarded with feedback from daily users saying the change was impeding their company's efficiency. Change can be a good thing, but too much change just causes chaos.
  • Infusionsoft does allow for customization of certain areas in the program, but there needs to be more customization allowed so companies can set things up the way they work best for them and their staff. For example, on the General tab, there is name, address, phone, email, etc...but some pertinent info is on a different tab -- like a person's spouse name or nickname. Flipping back and forth between tabs is inefficient. When you call a person and his spouse answers but you don't know her name because you can't flip to the other tab quickly enough, it's embarrassing. Same if the guy's name is Bartholomew but he prefers to go by John...his legal/billing name is in the General information. If you can't or don't flip to the tab with his nickname, you won't know to call him John.
  • They have been improving their search function, but in general, I find Infusionsoft's search to be sluggish. If I accidentally put in the wrong information, I still need to wait for it to run before I can search for the correct information.
  • We were used to having a "merge records" option when doing a less-detailed search from the Dashboard, but with their latest release, they have removed that function. Now we need to do the more detailed search if we find duplicate records on the less-detailed search. This wastes time.
Tara Needham profile photo

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
Time saver Easy to use competition
apps Great
support & customer service
Virginie Sery profile photo
Infusionsoft1.2
Based on 34 answers
We have invested a lot into Infusionsoft and are using it to automate our processes and marketing. Changing CRMs would have a HUGE cost for us and based on our evaluations, the grass isn't greener elsewhere. Infusiosoft fits most of our needs and is slowly getting better each year. Their support is great and we will continue to use them until something much better comes around or our company outgrows a small business CRM.
Tyler Guthrie profile photo

Usability

AgoraPulse9.0
Based on 8 answers
Because it is very easy and simple to use.
Lauren Melnick profile photo
Infusionsoft4.7
Based on 11 answers
It is great but complicated to learn. There are a lot of things you have to figure out on your own in order to use the software like it was intended.
Josh Preece profile photo

Reliability and Availability

AgoraPulse9.1
Based on 2 answers
No answer on this topic is available.
Infusionsoft8.8
Based on 5 answers
Haven't experienced any real issues with availability. Reliability is another deal.
Clifford Jones profile photo

Performance

AgoraPulse9.1
Based on 1 answer
No answer on this topic is available.
Infusionsoft7.7
Based on 5 answers
OMG, it's all in one and that compromises everything, fundamentally. If you want a race car, invest in a race car. If you want a dune buggy, get that. If you want a boat that floats, go for it.
Clifford Jones profile photo

Support

AgoraPulse9.2
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo
Infusionsoft2.0
Based on 8 answers
Again there is so much online support that users can find on Infusionsoft. From the corporate website and call center, to users groups located around the country, and ICCs who provide online resources, coaching and more, finding support for Infusionsoft is an easy task!
Chris LeBrun, MBA, CFRE profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Infusionsoft8.6
Based on 5 answers
This training is taught often to the lowest common denominator so as to help as many customers of theirs as possible. We do the training and coaching and implementations for our clients. But clients who I know who have been to their training get trained well. The gap that can exist lies in you doing your part and really investing in using and building out the application.The training and education is only as good as your willingness to apply it.
Clifford Jones profile photo

Online Training

AgoraPulse7.3
Based on 1 answer
No answer on this topic is available.
Infusionsoft9.5
Based on 5 answers
If you're willing to click and learn as you go, there are great resources for training including on page help and video.
Clifford Jones profile photo

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
Infusionsoft8.0
Based on 8 answers
Don't let the fear of implementing a new software solution keep you from unleashing the power of automation that Infusionsoft provides. With the right implementation partner, the process can not only be smooth and painless, it can actually help you get a better understanding for how your current communication process can be improved upon.
Chris LeBrun, MBA, CFRE profile photo

Alternatives Considered

I preferred using AgoraPulse to Hootsuite because of the user interface and organization of information. I found it easier to toggle between platforms and find the data I wanted on AgoraPulse. I also found the analytics reports to be easier to scroll through and analyze. Functionality seems to be comparable between them
Alexandria Schultz profile photo
We haven't used Salesforce, but we evaluated it and found that it wasn't at all worth the large increase in cost. No other CRM we have come across has a Campaign Builder like Infusionsoft does. Infusionsoft is priced pretty competitively
Tyler Guthrie profile photo

Scalability

AgoraPulse9.1
Based on 1 answer
No answer on this topic is available.
Infusionsoft2.0
Based on 1 answer
Pricing is user and email and function based. Way too many pay walls and not native function for scaling. It's scaleable with NASA level marketing automation talent you must pay to engage. Otherwise, it gets expensive quickly for scaling to a true small business, which is what they target. Over 25 users and you're screwed. Look at the competition first, evaluate what you really need for your business and start there. Keep it simple, build your cash flow and confidence in the people you hired to make this work and then scale. Don't get sucked into the dream that this thing will help you sell your book to millions and you get famous while hanging on your boat or whatever. Building a small business is hard enough. Adding software often adds complexity in order to successfully scale.
Clifford Jones profile photo

Return on Investment

  • We have seen an increase in our audience and our audience interactions.
  • We have seen an increase in our sales and customer queries about offerings.
  • We have reduced the amount of time needed to successfully manage social media accounts.
Alexandria Schultz profile photo
  • We've used the campaign builder to launch powerful campaigns and automation of web forms for our site to attract more leads than ever before.
  • Without some sort of digital tracking method, our sales team would be many times less effecient.
  • Email has played a huge role in marketing our business and keeping in contact with our current client base. Without the ability to blast out emails to our subscribers, our growth would be significantly less.
Tyler Guthrie profile photo

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

Infusionsoft

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$1,999*
1.  prerequisite for all new customers
Infusionsoft Editions & Modules
Infusionsoft
Edition
Essentials
$1991
Starter
$991
Complete
$2991
1. per month
Additional Pricing Details
With the Infusionsoft Kickstart service, you get a dedicated coach that will get to know your business goals to help you implement the plans that will make the biggest impact. This on-boarding service is a prerequisite for all new customers, and include one-on-one coaching and training resources. The one-time free price ranges from $999 to $2,999

Infusionsoft More Information