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Top Rated
307 Ratings

Agorapulse

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Top Rated
307 Ratings
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Score 8.5 out of 101
44 Ratings
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Score 7.7 out of 101

Likelihood to Recommend

Agorapulse

If you are managing social media for other businesses, you need AgoraPulse. If you only have your own business and you only have one page per social media platform, I wouldn't spend the money on it.
Jennifer Herring profile photo

Khoros Care (Formerly Spredfast + Lithium)

I highly recommend Lithium SMM for large social customer service teams or organizations that are looking to build/grow their teams. The use of automation to route inbound posts to appropriate work queues allows us to let the system to much of the routing work for us, allowing our Representatives to focus on providing timely responses to our Customers.
Rob Hahn profile photo

Feature Rating Comparison

Listening/monitoring

Agorapulse
8.1
Khoros Care (Formerly Spredfast + Lithium)
Boolean keyword searches
Agorapulse
7.8
Khoros Care (Formerly Spredfast + Lithium)
Filtering out noise/spam
Agorapulse
7.2
Khoros Care (Formerly Spredfast + Lithium)
Sentiment analysis
Agorapulse
9.1
Khoros Care (Formerly Spredfast + Lithium)
Broad channel coverage
Agorapulse
8.5
Khoros Care (Formerly Spredfast + Lithium)

Publishing

Agorapulse
8.1
Khoros Care (Formerly Spredfast + Lithium)
Content planning and scheduling
Agorapulse
8.8
Khoros Care (Formerly Spredfast + Lithium)
Audience targeting
Agorapulse
6.7
Khoros Care (Formerly Spredfast + Lithium)
Content optimization
Agorapulse
9.1
Khoros Care (Formerly Spredfast + Lithium)
Workflow management
Agorapulse
7.9
Khoros Care (Formerly Spredfast + Lithium)

Engagement

Agorapulse
7.5
Khoros Care (Formerly Spredfast + Lithium)
Automated routing and prioritization
Agorapulse
6.4
Khoros Care (Formerly Spredfast + Lithium)
Customer interaction histories
Agorapulse
8.4
Khoros Care (Formerly Spredfast + Lithium)
Bulk actions
Agorapulse
7.9
Khoros Care (Formerly Spredfast + Lithium)

Marketing

Agorapulse
7.6
Khoros Care (Formerly Spredfast + Lithium)
Lead generation
Agorapulse
6.6
Khoros Care (Formerly Spredfast + Lithium)
Content marketing
Agorapulse
9.1
Khoros Care (Formerly Spredfast + Lithium)
Paid media management
Agorapulse
8.2
Khoros Care (Formerly Spredfast + Lithium)
Campaigns and promotions
Agorapulse
6.7
Khoros Care (Formerly Spredfast + Lithium)

Channel coverage/integration

Agorapulse
8.2
Khoros Care (Formerly Spredfast + Lithium)
Twitter
Agorapulse
9.0
Khoros Care (Formerly Spredfast + Lithium)
Facebook
Agorapulse
8.9
Khoros Care (Formerly Spredfast + Lithium)
LinkedIn
Agorapulse
7.4
Khoros Care (Formerly Spredfast + Lithium)
Instagram
Agorapulse
7.7
Khoros Care (Formerly Spredfast + Lithium)

Reporting/analytics

Agorapulse
7.3
Khoros Care (Formerly Spredfast + Lithium)
Campaign success analytics
Agorapulse
7.7
Khoros Care (Formerly Spredfast + Lithium)
Real-time tracking
Agorapulse
7.3
Khoros Care (Formerly Spredfast + Lithium)
Competitor analysis
Agorapulse
6.9
Khoros Care (Formerly Spredfast + Lithium)

Account management

Agorapulse
7.4
Khoros Care (Formerly Spredfast + Lithium)
Role-based user permissions & privileges
Agorapulse
8.3
Khoros Care (Formerly Spredfast + Lithium)
Mobile access
Agorapulse
6.6
Khoros Care (Formerly Spredfast + Lithium)

Pros

Agorapulse

  • The reporting covers all the metrics you need and allows you to modify the reports as you wish by downloading them as a PowerPoint file.
  • One of the main things we love about AgoraPulse is that they seem to have high standards for their quality control and customer service. They don't roll out new features unless they work 100% and if there is an issue they are on top of it right away and with ample communication.
  • No more wondering if you've seen every comment or message. AgoraPulse's system allows you to ensure you have responded to every item no matter what the client has done on their end.
Jennifer Herring profile photo

Khoros Care (Formerly Spredfast + Lithium)

  • Scaled social media support - SMM is best practice in managing a large number of agents simultaneously in a distributed fashion.
  • Ease of use for users - a user-friendly and simple interface ensures agents require minimal training.
  • Customer experience - customers have an increased level of satisfaction as a result of the implementation of SMM.
Liam Woods profile photo

Cons

Agorapulse

  • I would like to see a grid preview for Instagram that allows you to drag and drop the order of the posts.
  • I would like to see the ability to provide a client a link to their planned/scheduled content for viewing and/or approval without the need to make them a member of the team.
  • I would like the ability to create and save hashtag groups for each profile.
Jennifer Herring profile photo

Khoros Care (Formerly Spredfast + Lithium)

  • Current integration with LinkedIn and Youtube is relatively limited. It will be great to see this improved.
  • After being named one of Facebook Messenger's development partners, the ability to identify CSAT easily through Lithium is eagerly anticipated.
  • Ongoing training for agents and supervisors would be welcome, to gain insights on how to best use the tool.
No photo available

Likelihood to Renew

Agorapulse

Agorapulse 8.1
Based on 85 answers
The decision has been made. It's time to get to work--no steps back. I feel confident this product is well suited to help me make progress. I want to get down business and utilize the functionality of this product to meet my marketing goals. I feel very comfortable with the choice I have made.
Richard Burgner profile photo

Khoros Care (Formerly Spredfast + Lithium)

Khoros Care (Formerly Spredfast + Lithium) 9.1
Based on 3 answers
We just renewed our contracted with LSW and committed to a two year agreement instead of a one year agreement. This speaks to the confidence we have in the product and the employees who create the feature enhancements. This is one of the few companies that allows engineers or management teams to speak right to the customer without going through their sales rep or company contact. The innovation that comes out of this group is nothing short of amazing. We had a special project that we needed to have completed for the SOCHI Olympics and sure enough Lithium was up for the task. They created an early warning system that is now being used throughout the company. I am extremely happy with the product and firmly believe you would be too if you gave them a chance. They truly understand multiple setups and business needs and functions
Bill Gerth profile photo

Usability

Agorapulse

Agorapulse 9.0
Based on 8 answers
Usability is the strongest characteristic of AgoraPulse.
Richard Burgner profile photo

Khoros Care (Formerly Spredfast + Lithium)

Khoros Care (Formerly Spredfast + Lithium) 8.6
Based on 2 answers
• The UI is extraordinarily well designed. Particularly in the analytics area, the charts and graphs are beautiful. Not only are they amazing visually, but they make trends and actionable data instantly apparent.
No photo available

Reliability and Availability

Agorapulse

Agorapulse 9.1
Based on 2 answers
No answer on this topic is available.

Khoros Care (Formerly Spredfast + Lithium)

Khoros Care (Formerly Spredfast + Lithium) 9.0
Based on 2 answers
No photo available

Performance

Agorapulse

Agorapulse 9.1
Based on 1 answer
No answer on this topic is available.

Khoros Care (Formerly Spredfast + Lithium)

Khoros Care (Formerly Spredfast + Lithium) 9.0
Based on 2 answers
No photo available

Support

Agorapulse

Agorapulse 9.2
Based on 9 answers
Any queries I've had have been answered quickly and in a very friendly manner.
Bronwyn Cook profile photo

Khoros Care (Formerly Spredfast + Lithium)

Khoros Care (Formerly Spredfast + Lithium) 9.0
Based on 2 answers
The company executive we have been working with has provided excellent support and has been highly responsive.
No photo available

In-Person Training

Agorapulse

No score
No answers yet
No answers on this topic

Khoros Care (Formerly Spredfast + Lithium)

Khoros Care (Formerly Spredfast + Lithium) 9.0
Based on 2 answers
The team received training (from the same executive team member who has been supporting us) over the web and this was of very high quality.
No photo available

Implementation

Agorapulse

Agorapulse 9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo

Khoros Care (Formerly Spredfast + Lithium)

Khoros Care (Formerly Spredfast + Lithium) 9.0
Based on 2 answers
I was very satisfied. It was very smooth as they know what they are asking for. The requirements gathering was smooth. It was a short cycle. Deployment just took a couple of weeks.

After doing a deployment and a release, my recommendations would have been to mine more of our tags, words that I’m looking for, i.e. to pull in a bigger vocabulary from our historical cases of searchable words and phrases. When we eventually did this, it made the system run so much better. We just sucked it out of old cases and run a report which dumps into spreadsheet
No photo available

Alternatives Considered

Agorapulse

I tested several social media scheduling tools. I went with AgoraPulse for a couple of reasons.
  • The reporting was reliable
  • The system was user-friendly
  • The customer service is AMAZING and fast
  • Features are tested and reliable before they are rolled out
  • The pricing for the features was fair
  • The comment feed is real-time
  • There is a variety of publishing options
Jennifer Herring profile photo

Khoros Care (Formerly Spredfast + Lithium)

While we've used Hootsuite and various other similar listening tools in the past, most of these tools either present information in a raw/limited and unthreaded form or lack the context and proper case management functions that you would expect to build around customer support interactions.Workflow is key, we can take all the content that comes in to Lithium Social Web and filter, and route it to relevant agents or queues. This allows specialised social support without multiple social handles for each product/service. Customers can interact with the brand rather than a product/service support account which builds a stronger relationship.Lithium Social Web is a fully fledged Support tool that can integrate with other CRM platforms. This provides us with a complete view of the customer when interacting which is far more valuable when providing support. Customers expect more and having this end to end experience where the customer can contact us on any contact channel and still get the same great service is vital. Lithium Social Web allows this and more.
Robert Thomson profile photo

Return on Investment

Agorapulse

  • They've doubled our Facebook likes within a year. We're not sure how to monetize that, but with the reach we're getting, we are certain that our AgoraPulse efforts coupled with all our social media properties is a huge asset in growing our brand.
  • We have a very difficult brand to make sexy or appealing, as we are a B2B wholesaler---nothing sexy about that! On Facebook, through AgoraPulse, we have chosen to build trust with our audience, and not concerned about turning all of our efforts into leads. Non-profits are a huge part of our business and we reach out to them with our monthly contests.
Jackie Eldridge profile photo

Khoros Care (Formerly Spredfast + Lithium)

  • We are in pilot mode today with a limited roll-out but it has already saved us 2 FTEs. We used to have 3 FTEs monitoring social media activity and we’ve been able to reduce to 1. Right now we are only processing c. 100 social media interactions on a monthly basis, but without filtering we would have 100+/day to review.
  • A better customer experience. Customers are so astounded/ pleased/ surprised – our street cred goes up. In our market, customers venting in the support channel are not necessarily expecting a response yet, however when you do reach them, they like it. They are a little surprised that you can find out who they are, but most like to be found. Many have blogs. Every once in a while, they go dark but no one has complained about breaking privacy.
No photo available

Pricing Details

Agorapulse

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Agorapulse Editions & Modules

Agorapulse
Edition
Medium
$991
Large
$1991
Enterprise
$4991
X-Large
$2991
1. per installation
Additional Pricing Details
Medium plan: 10 social profiles, 3 users Large plan: 25 social profiles, 6 users X-Large plan: 40 social profiles, 12 users Enterprise plan: 70 profiles, 10 users

Khoros Care (Formerly Spredfast + Lithium)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Khoros Care (Formerly Spredfast + Lithium) Editions & Modules

Khoros Care (Formerly Spredfast + Lithium)
Additional Pricing Details
Pricing is variable based on the needs of the customer.

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