What users are saying about

AgoraPulse

Top Rated
265 Ratings

AgoraPulse

Top Rated
265 Ratings
Score 8.5 out of 101

Lithium Social Media Management

43 Ratings
Score 8 out of 101

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Likelihood to Recommend

AgoraPulse

AgoraPulse is well-suited to allowing you to organize and produce many posts between multiple platforms for your social media accounts. It allows for teamwork and simple assignment of projects among team members. It also enables easy collection of data and analytics and presentation of materials for proving ROI and strategizing future campaigns.
Alexandria Schultz profile photo

Lithium Social Media Management

LSMM is well to suited to our organisation, given our requirements. I wouldn't say the tool at this stage is not designed as a reporting tool, therefore, reports can be completed but as mentioned this is a manual process. Also, worth keeping in mind that you may not be able to integrate other systems as this did come up for us when we wanted to integrate our product listing system. However, we don't believe other tools are doing this at this stage either. This is something we have come to expect from a CRM call centre tool. Overall, we find LSMM serves all of our most important requirements
No photo available

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
Lithium Social Media Management
Boolean keyword searches
AgoraPulse
7.8
Lithium Social Media Management
Filtering out noise/spam
AgoraPulse
7.1
Lithium Social Media Management
Sentiment analysis
AgoraPulse
9.1
Lithium Social Media Management
Broad channel coverage
AgoraPulse
8.5
Lithium Social Media Management

Publishing

AgoraPulse
8.1
Lithium Social Media Management
Content planning and scheduling
AgoraPulse
8.8
Lithium Social Media Management
Audience targeting
AgoraPulse
6.7
Lithium Social Media Management
Content optimization
AgoraPulse
9.1
Lithium Social Media Management
Workflow management
AgoraPulse
7.9
Lithium Social Media Management

Engagement

AgoraPulse
7.5
Lithium Social Media Management
Automated routing and prioritization
AgoraPulse
6.4
Lithium Social Media Management
Customer interaction histories
AgoraPulse
8.4
Lithium Social Media Management
Bulk actions
AgoraPulse
7.9
Lithium Social Media Management

Marketing

AgoraPulse
7.6
Lithium Social Media Management
Lead generation
AgoraPulse
6.5
Lithium Social Media Management
Content marketing
AgoraPulse
9.1
Lithium Social Media Management
Paid media management
AgoraPulse
8.2
Lithium Social Media Management
Campaigns and promotions
AgoraPulse
6.7
Lithium Social Media Management

Channel coverage/integration

AgoraPulse
8.6
Lithium Social Media Management
Twitter
AgoraPulse
9.2
Lithium Social Media Management
Facebook
AgoraPulse
8.9
Lithium Social Media Management
Instagram
AgoraPulse
7.8
Lithium Social Media Management

Reporting/analytics

AgoraPulse
7.3
Lithium Social Media Management
Campaign success analytics
AgoraPulse
7.6
Lithium Social Media Management
Real-time tracking
AgoraPulse
7.4
Lithium Social Media Management
Competitor analysis
AgoraPulse
6.9
Lithium Social Media Management

Account management

AgoraPulse
7.4
Lithium Social Media Management
Role-based user permissions & privileges
AgoraPulse
8.3
Lithium Social Media Management
Mobile access
AgoraPulse
6.6
Lithium Social Media Management

Pros

  • Easy to use - new members are trained within minutes on using the platform, and more advanced users can quickly find information in the tutorials section.
  • Assigning social interactions to specific team members is a crucial feature of the platform for our team.
  • AgoraPulse has done a good job adding new features and continuing to grow the offerings of an already outstanding social management platform.
Matthew Jackson profile photo
  • Scaled social media support - SMM is best practice in managing a large number of agents simultaneously in a distributed fashion.
  • Ease of use for users - a user-friendly and simple interface ensures agents require minimal training.
  • Customer experience - customers have an increased level of satisfaction as a result of the implementation of SMM.
Liam Woods profile photo

Cons

  • Notifications of usability updates could be handled better, and could be more timely.
  • Notifications of usability issues could also be handled in a more timely manner.
  • We would like to see integration with more social platforms, but we also understand the time consuming nature of that work...it would just be nice to have!
Matthew Jackson profile photo
  • To be honest, they have done everything I have ever asked for plus more. Their employees and staff listen to request and adjust features to the industry needs. If anything, I would ask that they integrate more into the Lithium community and other smaller channels, such as Instagram and Reddit.
Bill Gerth profile photo

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
The price is right, the platform is a performer and the staff at AgoraPulse is unparalleled. They also have a great blog that is highly topical---keeps me on top of social media. It's the best social media blog I have found---and I read a lot of blogs!
Jackie Eldridge profile photo
Lithium Social Media Management9.1
Based on 3 answers
We just renewed our contracted with LSW and committed to a two year agreement instead of a one year agreement. This speaks to the confidence we have in the product and the employees who create the feature enhancements. This is one of the few companies that allows engineers or management teams to speak right to the customer without going through their sales rep or company contact. The innovation that comes out of this group is nothing short of amazing. We had a special project that we needed to have completed for the SOCHI Olympics and sure enough Lithium was up for the task. They created an early warning system that is now being used throughout the company. I am extremely happy with the product and firmly believe you would be too if you gave them a chance. They truly understand multiple setups and business needs and functions
Bill Gerth profile photo

Usability

AgoraPulse9.0
Based on 8 answers
Simple to use, beautiful design and excellent reporting.
Jackie Eldridge profile photo
Lithium Social Media Management8.6
Based on 2 answers
• The UI is extraordinarily well designed. Particularly in the analytics area, the charts and graphs are beautiful. Not only are they amazing visually, but they make trends and actionable data instantly apparent.
No photo available

Reliability and Availability

AgoraPulse9.1
Based on 1 answer
No answer on this topic is available.
Lithium Social Media Management9.0
Based on 2 answers
No photo available

Performance

No score
No answers yet
No answers on this topic
Lithium Social Media Management9.0
Based on 2 answers
No photo available

Support

AgoraPulse9.1
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo
Lithium Social Media Management9.0
Based on 2 answers
The company executive we have been working with has provided excellent support and has been highly responsive.
No photo available

In-Person Training

No score
No answers yet
No answers on this topic
Lithium Social Media Management9.0
Based on 2 answers
The team received training (from the same executive team member who has been supporting us) over the web and this was of very high quality.
No photo available

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
Lithium Social Media Management9.0
Based on 2 answers
I was very satisfied. It was very smooth as they know what they are asking for. The requirements gathering was smooth. It was a short cycle. Deployment just took a couple of weeks.

After doing a deployment and a release, my recommendations would have been to mine more of our tags, words that I’m looking for, i.e. to pull in a bigger vocabulary from our historical cases of searchable words and phrases. When we eventually did this, it made the system run so much better. We just sucked it out of old cases and run a report which dumps into spreadsheet
No photo available

Alternatives Considered

The feature that pulled us to AgoraPulse was the platform's ability to pull in comments from social platforms, particularly comments on paid ads and posts. Our clients run a large number of ads, and being able to monitor interactions in real time and be assured that no customer was being missed or under-served was the #1 deciding point in our move to AgoraPulse.
Matthew Jackson profile photo
I have pretty much used every single reputable social media management tool. There are definitely differences between the various suites. I find with the other tools they cover off better reporting not only incoming but across the landscape and also quicker ways to get through volumes but don't have a detailed enough work flow or routing system set up. There seems to be no perfect tool and it really depends on your requirements or what you want the tool to deliver. Lithium is definitely an option for large teams and high volume. Social Studio is a good tool but really only good for smaller teams with smaller volumes of posts however, has a far superior reporting tool. Hootesuite is okay but I would only really recommend it in Twitter.
No photo available

Return on Investment

  • We do not miss social interactions, which is a huge positive for our clients.
  • Positive ROI
  • Team management has also been positively effected by our use of AgoraPulse.
Matthew Jackson profile photo
  • We are in pilot mode today with a limited roll-out but it has already saved us 2 FTEs. We used to have 3 FTEs monitoring social media activity and we’ve been able to reduce to 1. Right now we are only processing c. 100 social media interactions on a monthly basis, but without filtering we would have 100+/day to review.
  • A better customer experience. Customers are so astounded/ pleased/ surprised – our street cred goes up. In our market, customers venting in the support channel are not necessarily expecting a response yet, however when you do reach them, they like it. They are a little surprised that you can find out who they are, but most like to be found. Many have blogs. Every once in a while, they go dark but no one has complained about breaking privacy.
No photo available

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

Lithium Social Media Management

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Lithium Social Media Management Editions & Modules
Lithium Social Media Management
Additional Pricing Details
Pricing is variable based on the needs of the customer.

Lithium Social Media Management More Information