What users are saying about

AgoraPulse

Top Rated
265 Ratings

NetBase

135 Ratings

AgoraPulse

Top Rated
265 Ratings
Score 8.5 out of 101

NetBase

135 Ratings
Score 8.3 out of 101

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Likelihood to Recommend

AgoraPulse

Fantastic for social media management and customer care. Less appropriate for areas where social media, content creation, analytic tracking or customer care is less of a concern. However these days the majority of companies will probably have a social media team, so it is more of a necessity these days really
Bianca Bridges profile photo

NetBase

When social intelligence is crucial and you want serious insights, then NetBase is the solution
Ted Tagalakis profile photo

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
NetBase
8.0
Boolean keyword searches
AgoraPulse
7.8
NetBase
8.1
Filtering out noise/spam
AgoraPulse
7.1
NetBase
7.9
Sentiment analysis
AgoraPulse
9.1
NetBase
8.8
Broad channel coverage
AgoraPulse
8.5
NetBase
7.3

Publishing

AgoraPulse
8.1
NetBase
7.9
Content planning and scheduling
AgoraPulse
8.8
NetBase
8.5
Audience targeting
AgoraPulse
6.7
NetBase
7.7
Content optimization
AgoraPulse
9.1
NetBase
8.2
Workflow management
AgoraPulse
7.9
NetBase
7.4

Engagement

AgoraPulse
7.5
NetBase
8.7
Automated routing and prioritization
AgoraPulse
6.4
NetBase
9.0
Customer interaction histories
AgoraPulse
8.4
NetBase
8.7
Bulk actions
AgoraPulse
7.9
NetBase
8.3

Marketing

AgoraPulse
7.6
NetBase
8.2
Lead generation
AgoraPulse
6.5
NetBase
8.1
Content marketing
AgoraPulse
9.1
NetBase
9.0
Paid media management
AgoraPulse
8.2
NetBase
7.5
Campaigns and promotions
AgoraPulse
6.7
NetBase
8.3

Channel coverage/integration

AgoraPulse
8.6
NetBase
7.8
Twitter
AgoraPulse
9.2
NetBase
9.4
Facebook
AgoraPulse
8.9
NetBase
7.5
Instagram
AgoraPulse
7.8
NetBase
8.6
LinkedIn
AgoraPulse
NetBase
7.7
Google+
AgoraPulse
NetBase
6.1
Pinterest
AgoraPulse
NetBase
7.1
YouTube
AgoraPulse
NetBase
7.9

Reporting/analytics

AgoraPulse
7.3
NetBase
8.7
Campaign success analytics
AgoraPulse
7.6
NetBase
7.9
Real-time tracking
AgoraPulse
7.4
NetBase
9.0
Competitor analysis
AgoraPulse
6.9
NetBase
9.1

Account management

AgoraPulse
7.4
NetBase
6.8
Role-based user permissions & privileges
AgoraPulse
8.3
NetBase
8.1
Mobile access
AgoraPulse
6.6
NetBase
5.5

Pros

  • Puts all your socials content into one very easy to use place including paid content.
  • Automated profanity rules that can be used to either stop certain comments before they happen or identify important ones that use positive messaging like 'love, live'
  • allows multiple people to work as a team without stepping on each others' toes.
Jayden Andersen profile photo
  • We love NetBase because it is completely customizeable. In the healthcare space, we need to present data differently than other consumer goods. NetBase allows us to present data how we want to, change the "sentiment" of words, customize the word clouds to our needs, etc.
  • We have very different needs in the healthcare space than other consumer products. Sometimes we are looking for patient insights on a very rare disease, sometime it may be brand perceptions, sometimes it may be activity surrounding an "awareness day," etc. This requires us reading many of the actual posts. Unlike other services, NetBase allows us to read many of the posts, and also helps us organize the posts so we can read them easily and efficiently.
  • NetBase customer service has always been very responsive and helpful. I can count on them to answer my questions in a thorough and timely manner.
Melissa Schwartz profile photo

Cons

  • The mobile app could catch up with the desktop version but it still has all the basic functionality and doesn't slow you down.
Jayden Andersen profile photo
  • NetBase has implemented many changes recently, but did not keep us informed. A newsletter or something like that would help.
  • I noticed a couple of problems with the data, but I was told they were due to "glitches" which was not very helpful.
  • We find a lot of repeats of the same exact posts, which seems odd and skews the data.
Melissa Schwartz profile photo

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
We really love the way this platform works and the way it has helped us organize and streamline our day! The time saved is a key factor in why we will continue to use this software and might only consider something else if it were to cover more networks or to improve on the combining of information streams
Christopher Kimball profile photo
NetBase8.1
Based on 88 answers
We've had a good experience using the tool and have invested quite a bit of time training the internal team on how to get the most benefit out of it. There would need to be a compelling reason or business case to port over all of our existing topics and tool know-how to another platform.
Alisa Abrams profile photo

Usability

AgoraPulse9.0
Based on 8 answers
Usability is the strongest characteristic of AgoraPulse.
Richard Burgner profile photo
NetBase9.0
Based on 13 answers
Very simple to use, quick to pick up on the key principles, and a task-centric design (ie. Topics to set up what you want to analyze, Analysis to do the exploration/analysis, and Dashboards to pull results and findings together to generate reports.) All intuitive, drag & drop etc.
Scott Thompson profile photo

Performance

No score
No answers yet
No answers on this topic
NetBase9.5
Based on 6 answers
NetBase constantly updates the platform with features. The platforms ability to analyze complex social listening topics is exceptional. Its fast and gives you the ability to create standardized reports for a quick topic analysis. Additionally, the standard overview tab provides the topic at a glance and assists in quickly identifying areas to further analyze. Great product with excellent support behind it!
Ted Tagalakis profile photo

Support

AgoraPulse9.1
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo
NetBase9.1
Based on 11 answers
Account managers and analyst support are all very responsive, helpful, knowledgeable and friendly. When the first line of support can't immediately resolve a problem, they manage expectations and effectively communicate what is being done and estimated timelines.
Scott Thompson profile photo

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
NetBase9.6
Based on 4 answers
We had an internal implementation meeting with the NetBase team as well as a business seat implementation for one of our clients. I would highly recommend having all stakeholders attend an implementation meeting as they can understand the power of this platform.
Ted Tagalakis profile photo

Alternatives Considered

  • Compared to Woobox, I love how easy it is to setup AgoraPulse contests. I can easily see the contest interface and how it would look like to the audience. There was also lesser need to test and see a live preview of the app because you can already preview it while editing.
  • AgoraPulse UI is also very intuitive, you can get to the menu options instinctively vs Woobox's frustrating UI.
  • AgoraPulse is also much more cheaper if you have a lot of fans.
  • The customer service is much more helpful. If I ask support@AgoraPulse something and they don't have it, they offer alternatives, whereas Woobox has none.
  • The tutorial also is pretty awesome: AgoraPulse has video tutorials allowing me to easily understand how to do things when I can't already figure it out (which is very seldom).
Marianne Ho profile photo
We are currently demoing several other tools for evaluation including Crimson Hexagon, Radarly, Sysomos, TalkWalker, etc
Scott Reitzel profile photo

Return on Investment

  • Positive impact on clients, they’re happy with reports.
  • Positive impact on staff because it makes their job easier.
  • Positive impact on me (Owner) because of cost savings.
Jenna Boodram profile photo
  • Increased efficiency for sure; we used to put in at least 6-8 hours for a social media audit, and that can now be done in 2-3 tops. We also used to spend a large amount of hours on reporting. Netbase makes this process much less cumbersome
  • It's also led to an increased understanding of our two core industries: Food ingredients and building products
  • It's also contributed to a more integrated environment. Too often, we get segmented into our departments. Netbase allows for everyone in the agency to be involved.
Sarah Flagg profile photo

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

NetBase

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
NetBase Editions & Modules
NetBase
Additional Pricing Details

NetBase More Information