What users are saying about

AgoraPulse

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Top Rated
276 Ratings
135 Ratings

AgoraPulse

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Top Rated
276 Ratings
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Score 8.5 out of 101
135 Ratings
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Score 8.2 out of 101

Add comparison

Likelihood to Recommend

AgoraPulse

Fantastic for social media management and customer care. Less appropriate for areas where social media, content creation, analytic tracking or customer care is less of a concern. However these days the majority of companies will probably have a social media team, so it is more of a necessity these days really
Bianca Bridges profile photo

NetBase

When social intelligence is crucial and you want serious insights, then NetBase is the solution
Ted Tagalakis profile photo

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
NetBase
8.0
Boolean keyword searches
AgoraPulse
7.8
NetBase
8.1
Filtering out noise/spam
AgoraPulse
7.2
NetBase
7.9
Sentiment analysis
AgoraPulse
9.1
NetBase
8.8
Broad channel coverage
AgoraPulse
8.5
NetBase
7.3

Publishing

AgoraPulse
8.1
NetBase
8.0
Content planning and scheduling
AgoraPulse
8.8
NetBase
8.5
Audience targeting
AgoraPulse
6.7
NetBase
7.7
Content optimization
AgoraPulse
9.1
NetBase
8.2
Workflow management
AgoraPulse
7.9
NetBase
7.4

Engagement

AgoraPulse
7.6
NetBase
8.7
Automated routing and prioritization
AgoraPulse
6.4
NetBase
9.1
Customer interaction histories
AgoraPulse
8.4
NetBase
8.7
Bulk actions
AgoraPulse
7.9
NetBase
8.3

Marketing

AgoraPulse
7.6
NetBase
8.2
Lead generation
AgoraPulse
6.6
NetBase
8.1
Content marketing
AgoraPulse
9.1
NetBase
9.0
Paid media management
AgoraPulse
8.2
NetBase
7.5
Campaigns and promotions
AgoraPulse
6.7
NetBase
8.3

Channel coverage/integration

AgoraPulse
8.6
NetBase
7.8
Twitter
AgoraPulse
9.1
NetBase
9.3
Facebook
AgoraPulse
8.9
NetBase
7.5
Instagram
AgoraPulse
7.8
NetBase
8.6
LinkedIn
AgoraPulse
NetBase
7.7
Google+
AgoraPulse
NetBase
6.1
Pinterest
AgoraPulse
NetBase
7.1
YouTube
AgoraPulse
NetBase
8.0

Reporting/analytics

AgoraPulse
7.3
NetBase
8.7
Campaign success analytics
AgoraPulse
7.7
NetBase
7.9
Real-time tracking
AgoraPulse
7.3
NetBase
9.0
Competitor analysis
AgoraPulse
6.9
NetBase
9.2

Account management

AgoraPulse
7.4
NetBase
6.8
Role-based user permissions & privileges
AgoraPulse
8.3
NetBase
8.1
Mobile access
AgoraPulse
6.6
NetBase
5.4

Pros

  • My favorite feature is the ability to schedule a post to multiple platforms (i.e, Facebook, Twitter and LinkedIn) within one screen, but with the added bonus of being able to tweak each platform's post. That means custom URLs w/unique UTM codes, adjusted post length for different platforms, etc. A terrific feature.
  • The content queues are also wonderful. They allow me to find and distribute evergreen content at custom intervals without having to "reschedule" each time. Simply load up the content into a queue, set the days/times for each queue, and how many times you want that content to recycle and BOOM you're done.
  • Beyond that, they're always improving the platform. Each week some tweaks are made, which are announced in a blog post. The customer service is top notch, and they're humans -- meaning they're not just copying & pasting from a script, but they have personality and they listen. This goes a LONG way, and makes it easier to be patient with features that might not yet quite be there, or when there's an issue or unexpected change to an API that affects the platform.
Jason Glogau profile photo
  • Natural Language Processing: If the point of social media analysis is to understand large volumes of text that you can't read yourself, then the automated analysis is key to this. Netbase is the best that we have seen in the market, and this is the cornerstone of the product for us.
  • Dashboard design: Past tools we have used have involved pulling data from the tool, analysing and charting in (typically) Excel, then putting together into a Powerpoint presentation to share with clients & colleagues. Netbase's dashboard tools enable reports to be templated and generated as PDFs. Cutting out large chunks of manual administrative work means that more reports can be delivered more frequently with no added time/cost at our and.
  • Customer support - although we are UK-based and the Netbase support staff are primarily US-based, we have found their support staff to be fast, responsive and very helpful.
Scott Thompson profile photo

Cons

  • Expansions into other social networks such as Instagram Story or Snapchat
  • Bit.ly shortening on the Facebook publishing, and in-app Instagram main link changing would be incredibly helpful.
  • Bit.ly API and analytic integrations would be helpful.
Joey McNamara profile photo
  • Dashboards can only currently be exported as PDFs. It would be helpful to have a more read/writable format (eg. PPT) that enables us to combine Netbase's outputs with other sources, or to make them more consistent with our own branding (colours, fonts etc.)
  • The business model revolves around a limited number of login seats. I would like to be able to roll out the tool to make it available/accessible to more people in the business, but the pricing model makes this impractical/uneconomical.
  • Logging out users after a period of inactivity can be frustrating when multitasking/task switching and unsaved work is lost.
  • While Netbase's focus on language processing is its key strength, additional functionality around social analysis (eg. people who follow a brand account, users who talk about X are also likely to talk about Y) is somewhat limited.
Scott Thompson profile photo

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
The decision has been made. It's time to get to work--no steps back. I feel confident this product is well suited to help me make progress. I want to get down business and utilize the functionality of this product to meet my marketing goals. I feel very comfortable with the choice I have made.
Richard Burgner profile photo
NetBase8.1
Based on 88 answers
NetBase is moving towards industry leading analysis in terms of social listening and how brands/analysts can use the data provided to get real insight into what conversations are taking place and what is driving them. They recently launched a new browser app version of the tool which is much sleeker, quicker and has added much more depth and the ability to download a full report ready to go to the client if needed, saving a lot of time!
Simon Quinton profile photo

Usability

AgoraPulse9.0
Based on 8 answers
Usability is the strongest characteristic of AgoraPulse.
Richard Burgner profile photo
NetBase9.0
Based on 13 answers
Very simple to use, quick to pick up on the key principles, and a task-centric design (ie. Topics to set up what you want to analyze, Analysis to do the exploration/analysis, and Dashboards to pull results and findings together to generate reports.) All intuitive, drag & drop etc.
Scott Thompson profile photo

Performance

AgoraPulse9.1
Based on 1 answer
No answer on this topic is available.
NetBase9.5
Based on 6 answers
NetBase constantly updates the platform with features. The platforms ability to analyze complex social listening topics is exceptional. Its fast and gives you the ability to create standardized reports for a quick topic analysis. Additionally, the standard overview tab provides the topic at a glance and assists in quickly identifying areas to further analyze. Great product with excellent support behind it!
Ted Tagalakis profile photo

Support

AgoraPulse9.2
Based on 9 answers
Any queries I've had have been answered quickly and in a very friendly manner.
Bronwyn Cook profile photo
NetBase9.1
Based on 11 answers
Account managers and analyst support are all very responsive, helpful, knowledgeable and friendly. When the first line of support can't immediately resolve a problem, they manage expectations and effectively communicate what is being done and estimated timelines.
Scott Thompson profile photo

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
NetBase9.6
Based on 4 answers
We had an internal implementation meeting with the NetBase team as well as a business seat implementation for one of our clients. I would highly recommend having all stakeholders attend an implementation meeting as they can understand the power of this platform.
Ted Tagalakis profile photo

Alternatives Considered

  • Compared to Woobox, I love how easy it is to setup AgoraPulse contests. I can easily see the contest interface and how it would look like to the audience. There was also lesser need to test and see a live preview of the app because you can already preview it while editing.
  • AgoraPulse UI is also very intuitive, you can get to the menu options instinctively vs Woobox's frustrating UI.
  • AgoraPulse is also much more cheaper if you have a lot of fans.
  • The customer service is much more helpful. If I ask support@AgoraPulse something and they don't have it, they offer alternatives, whereas Woobox has none.
  • The tutorial also is pretty awesome: AgoraPulse has video tutorials allowing me to easily understand how to do things when I can't already figure it out (which is very seldom).
Marianne Ho profile photo
Crimson has a better query writing feature but NetBase has a better interfase
Marisol Pelaez profile photo

Return on Investment

  • Increased employee efficiency. Being able to see the setup saves a lot of time, especially if you're going for a very customised contest page.
Marianne Ho profile photo
  • Increased media relevancy
  • Diversity in reporting
  • Better understanding of the target consumer
Carrie Stern profile photo

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

NetBase

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
NetBase Editions & Modules
NetBase
Additional Pricing Details

NetBase More Information