What users are saying about

AgoraPulse

Top Rated
265 Ratings

AgoraPulse

Top Rated
265 Ratings
Score 8.5 out of 101

Oracle Social Cloud

59 Ratings
Score 7.5 out of 101

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Likelihood to Recommend

AgoraPulse

Fantastic for social media management and customer care. Less appropriate for areas where social media, content creation, analytic tracking or customer care is less of a concern. However these days the majority of companies will probably have a social media team, so it is more of a necessity these days really
Bianca Bridges profile photo

Oracle Social Cloud

If you are looking to manage multiple social channels and quickly schedule posts it's a great tool. Not the best tool if you're looking to provide real time or near real time support and feedback to customers who are in the moment.
Mike Bernard profile photo

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
Oracle Social Cloud
Boolean keyword searches
AgoraPulse
7.8
Oracle Social Cloud
Filtering out noise/spam
AgoraPulse
7.1
Oracle Social Cloud
Sentiment analysis
AgoraPulse
9.1
Oracle Social Cloud
Broad channel coverage
AgoraPulse
8.5
Oracle Social Cloud

Publishing

AgoraPulse
8.1
Oracle Social Cloud
Content planning and scheduling
AgoraPulse
8.8
Oracle Social Cloud
Audience targeting
AgoraPulse
6.7
Oracle Social Cloud
Content optimization
AgoraPulse
9.1
Oracle Social Cloud
Workflow management
AgoraPulse
7.9
Oracle Social Cloud

Engagement

AgoraPulse
7.5
Oracle Social Cloud
Automated routing and prioritization
AgoraPulse
6.4
Oracle Social Cloud
Customer interaction histories
AgoraPulse
8.4
Oracle Social Cloud
Bulk actions
AgoraPulse
7.9
Oracle Social Cloud

Marketing

AgoraPulse
7.6
Oracle Social Cloud
Lead generation
AgoraPulse
6.5
Oracle Social Cloud
Content marketing
AgoraPulse
9.1
Oracle Social Cloud
Paid media management
AgoraPulse
8.2
Oracle Social Cloud
Campaigns and promotions
AgoraPulse
6.7
Oracle Social Cloud

Channel coverage/integration

AgoraPulse
8.6
Oracle Social Cloud
Twitter
AgoraPulse
9.2
Oracle Social Cloud
Facebook
AgoraPulse
8.9
Oracle Social Cloud
Instagram
AgoraPulse
7.8
Oracle Social Cloud

Reporting/analytics

AgoraPulse
7.3
Oracle Social Cloud
Campaign success analytics
AgoraPulse
7.6
Oracle Social Cloud
Real-time tracking
AgoraPulse
7.4
Oracle Social Cloud
Competitor analysis
AgoraPulse
6.9
Oracle Social Cloud

Account management

AgoraPulse
7.4
Oracle Social Cloud
Role-based user permissions & privileges
AgoraPulse
8.3
Oracle Social Cloud
Mobile access
AgoraPulse
6.6
Oracle Social Cloud

Pros

  • Social media posting through Facebook, Twitter and Instagram.
  • Excellent UI and especially in the social inbox. Its now incredibly easy to keep up with comments, mentions, posts, all in one place.
  • Competitor analysis allowed us to cut out roughly 12 hours of work per month. We are working more efficiently and getting more done with our staff we have.
Joey McNamara profile photo
  • Scheduling posts across multiple social platforms
  • Listening and monitoring what's going on in the social world
  • Reporting on social campaigns
Mike Bernard profile photo

Cons

  • The only major weakness that I would like to see addressed is the ability to email a post directly to a co-worker or non-AgoraPulse user. Currently I have to copy and paste the message and add the date/time information to the email. It would be easier if there was a button to generate an email with the post content and details.
Brendon Phillips profile photo
  • I sometimes find it difficult to find answers to questions when using Oracle Help; I have had good results using the support ticket system...working with support agents.
  • Because this is an enterprise level application, there are many modules with many functions. It takes time to ramp up and become proficient in all modules. That's not to say there are issues with the platform; simply an observation on how robust it is.
  • I would have liked more and better training and more proactive account support.
No photo available

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
The decision has been made. It's time to get to work--no steps back. I feel confident this product is well suited to help me make progress. I want to get down business and utilize the functionality of this product to meet my marketing goals. I feel very comfortable with the choice I have made.
Richard Burgner profile photo
Oracle Social Cloud9.0
Based on 10 answers
I have moved to a new company and am serving in a different role, but in my current company we might have continued using Vitrue
No photo available

Usability

AgoraPulse9.0
Based on 8 answers
Usability is the strongest characteristic of AgoraPulse.
Richard Burgner profile photo
Oracle Social Cloud9.0
Based on 1 answer
Within a few hours you should be able to get up to speed to do the basics. I find it very intuitive
Mike Bernard profile photo

Support

AgoraPulse9.1
Based on 9 answers
Any queries I've had have been answered quickly and in a very friendly manner.
Bronwyn Cook profile photo
Oracle Social Cloud7.6
Based on 4 answers
The personalized support of a single individual who gets to know your business and your needs is priceless. They will assist with anything from a technical glitch to a campaign strategy that has worked for other companies
No photo available

Online Training

AgoraPulse7.3
Based on 1 answer
No answer on this topic is available.
Oracle Social Cloud5.0
Based on 1 answer
Vitrue's training was limited online and not very in-depth, but the the platform is overall very easy to use and doesn't necessarily need a large amount of training.
No photo available

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

An important consideration is I believe AgoraPulse is designed to support three of the social profiles that are most important to me. After comparing the products side by side over a short time AgoraPulse proved to the be the match for my needs. One of the other platforms had an interface that was too cluttered. Another had similar functionality but was more expensive
Richard Burgner profile photo
TweetDeck is simpler to use, but mostly because it simply has a lot less functionalities. It simply does not work well with teams or a lot of channels across the globe.
No photo available

Return on Investment

  • A positive impact is to have found a solution for managing a social media presence.
  • This product was just recently chosen; thus, the ROI is TBD.
  • A negative impact is the effect on the budget for my small business! I feel, however, I found good value with AgoraPulse.
Richard Burgner profile photo
  • It saves time by connecting platforms
No photo available

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

Oracle Social Cloud

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
varies pending package.*
1.  varies pending package.
Oracle Social Cloud Editions & Modules
Oracle Social Cloud
Additional Pricing Details

Oracle Social Cloud More Information