What users are saying about

AgoraPulse

Top Rated
265 Ratings

Radian6

80 Ratings

AgoraPulse

Top Rated
265 Ratings
Score 8.5 out of 101

Radian6

80 Ratings
Score 7.2 out of 101

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Likelihood to Recommend

AgoraPulse

AgoraPulse excels with multi-platform scheduling and queueing evergreen content for regular re-use. It lacks a unified inbox currently and could benefit from beefing up its Instagram listening features and LinkedIn image publishing.
Jason Glogau profile photo

Radian6

Radian6 in my opinion is a very no-nonsense type of tool. I know what I am going to get. So in a sense of where it is best suited, I feel as though it is best suited for clients that need a basic read on volume for their brand as well as spikes in conversation over the last 3 months. Radian lacks an automated analysis that is usable. As with other tools, automated sentiment tends to be crap. When comparing to Sysomos, I tend to lead on Radian more because I see them as similar tools though Radian gives me more information. Sysomos has an influencer/'authoritative' portion that the basic Radian tool seems to lack, however, from prior vendor conversations (Im not sure if they have changed it since), Sysomos' was primarily based on twitter followers
No photo available

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
Radian6
Boolean keyword searches
AgoraPulse
7.8
Radian6
Filtering out noise/spam
AgoraPulse
7.1
Radian6
Sentiment analysis
AgoraPulse
9.1
Radian6
Broad channel coverage
AgoraPulse
8.5
Radian6

Publishing

AgoraPulse
8.1
Radian6
Content planning and scheduling
AgoraPulse
8.8
Radian6
Audience targeting
AgoraPulse
6.7
Radian6
Content optimization
AgoraPulse
9.1
Radian6
Workflow management
AgoraPulse
7.9
Radian6

Engagement

AgoraPulse
7.5
Radian6
Automated routing and prioritization
AgoraPulse
6.4
Radian6
Customer interaction histories
AgoraPulse
8.4
Radian6
Bulk actions
AgoraPulse
7.9
Radian6

Marketing

AgoraPulse
7.6
Radian6
Lead generation
AgoraPulse
6.5
Radian6
Content marketing
AgoraPulse
9.1
Radian6
Paid media management
AgoraPulse
8.2
Radian6
Campaigns and promotions
AgoraPulse
6.7
Radian6

Channel coverage/integration

AgoraPulse
8.6
Radian6
Twitter
AgoraPulse
9.2
Radian6
Facebook
AgoraPulse
8.9
Radian6
Instagram
AgoraPulse
7.8
Radian6

Reporting/analytics

AgoraPulse
7.3
Radian6
Campaign success analytics
AgoraPulse
7.6
Radian6
Real-time tracking
AgoraPulse
7.4
Radian6
Competitor analysis
AgoraPulse
6.9
Radian6

Account management

AgoraPulse
7.4
Radian6
Role-based user permissions & privileges
AgoraPulse
8.3
Radian6
Mobile access
AgoraPulse
6.6
Radian6

Pros

  • My favorite feature is the ability to schedule a post to multiple platforms (i.e, Facebook, Twitter and LinkedIn) within one screen, but with the added bonus of being able to tweak each platform's post. That means custom URLs w/unique UTM codes, adjusted post length for different platforms, etc. A terrific feature.
  • The content queues are also wonderful. They allow me to find and distribute evergreen content at custom intervals without having to "reschedule" each time. Simply load up the content into a queue, set the days/times for each queue, and how many times you want that content to recycle and BOOM you're done.
  • Beyond that, they're always improving the platform. Each week some tweaks are made, which are announced in a blog post. The customer service is top notch, and they're humans -- meaning they're not just copying & pasting from a script, but they have personality and they listen. This goes a LONG way, and makes it easier to be patient with features that might not yet quite be there, or when there's an issue or unexpected change to an API that affects the platform.
Jason Glogau profile photo
  • I think Radian6 have one of the best data crawls out of the Social Monitoring tools that I have used. The tool consistently returns the largest volume numbers.
  • Radian6 is great at getting a read on what is being said about your brand and most importantly, doing so quickly. It only takes a minute or two to set up a keyword group and the pull can run in a matter of seconds.
  • The tool's AI behind the data crawl is smart. When searching for certain keywords like Pepsi, social mentions that include Pepsi in a hashtag are also pulled back. So not only posts including #Pepsi, but also #ILovePepsi would be pulled back as well.
No photo available

Cons

  • The UI, while not terrible, could be sleeker. I've had no trouble with functionality, though.
Vert Hsu profile photo
  • Export limit. 500 mentions is too little. Any topic could easily gather over 2000 mentions in my experience.
  • Keyword sentiment. This is the major turn-off but it is not unique only to Radian 6.The keyword-based analysis cannot properly interpret human emotions. The sentiment we received is not accurate but we just don't have the time to go through these mentions manually to get a favorability ratio.
  • Level of noise. Often times there are quite a few automated and duplicated message/advertising that should have been noticed, captured and filtered out automatically by the system.
No photo available

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
We really love the way this platform works and the way it has helped us organize and streamline our day! The time saved is a key factor in why we will continue to use this software and might only consider something else if it were to cover more networks or to improve on the combining of information streams
Christopher Kimball profile photo
Radian66.7
Based on 25 answers
Decision is already made to quit using it.
Eric Brown profile photo

Usability

AgoraPulse9.0
Based on 8 answers
Simple to use, beautiful design and excellent reporting.
Jackie Eldridge profile photo
Radian69.0
Based on 7 answers
It was simple to use, although the filtering process could be improved. We were never really successful in filtering out SPAM.
No photo available

Reliability and Availability

AgoraPulse9.1
Based on 1 answer
No answer on this topic is available.
Radian69.2
Based on 4 answers
The platform is rarely down
No photo available

Performance

No score
No answers yet
No answers on this topic
Radian68.9
Based on 4 answers
No issues with performance.
No photo available

Support

AgoraPulse9.2
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo
Radian64.3
Based on 6 answers
Couldn't ever help solve our spam issue, although they tried
No photo available

Online Training

AgoraPulse7.3
Based on 1 answer
No answer on this topic is available.
Radian66.2
Based on 5 answers
It was simple and efficient
No photo available

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
Radian69.5
Based on 5 answers
This is a SaaS product, so getting the product up and running is quite simple.
No photo available

Alternatives Considered

AgoraPulse is a more robust app compared to Sprout Social, however AgoraPulse doesn’t have the reporting capabilities that Social Bakers has - namely the competitor sponsored ad detection. I selected AgoraPulse because I thought I was getting value for my money.
Jenna Boodram profile photo
I have not used any of the other programs
Heather Gibala profile photo

Return on Investment

  • I like the analytics portion a lot. When I can do a deep dive, it helps me to know what exactly I have to focus on for my social media efforts.
Gene Petrov profile photo
  • It has lead to faster response times on social channels and overall strategy planning.
  • It has allowed us to find who is talking about our brands at how they are talking about us.
  • It has increased employee efficiency for reports.
No photo available

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

Radian6

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Radian6 Editions & Modules
Radian6
Additional Pricing Details

Radian6 More Information