What users are saying about

Agorapulse

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
302 Ratings
2 Ratings

Agorapulse

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
302 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.5 out of 101
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.1 out of 101

Add comparison

Likelihood to Recommend

Agorapulse

Fantastic for social media management and customer care. Less appropriate for areas where social media, content creation, analytic tracking or customer care is less of a concern. However these days the majority of companies will probably have a social media team, so it is more of a necessity these days really
Bianca Bridges profile photo

Revinate

Revinate is very appropriate for any business that monitors, answers and utilizes guest or customer reviews on a daily basis. It assists with drilling down to core areas that a business either excels in or the opposite: does poorly. It is a great tool to track your scores and what people are saying about your product and service. Adversely, it is not appropriate for businesses that do not need the ability to track guest reviews and scores.
Stephanie MacMillan profile photo

Feature Rating Comparison

Listening/monitoring

Agorapulse
8.1
Revinate
Boolean keyword searches
Agorapulse
7.8
Revinate
Filtering out noise/spam
Agorapulse
7.2
Revinate
Sentiment analysis
Agorapulse
9.1
Revinate
Broad channel coverage
Agorapulse
8.5
Revinate

Publishing

Agorapulse
8.1
Revinate
Content planning and scheduling
Agorapulse
8.8
Revinate
Audience targeting
Agorapulse
6.7
Revinate
Content optimization
Agorapulse
9.1
Revinate
Workflow management
Agorapulse
7.9
Revinate

Engagement

Agorapulse
7.5
Revinate
Automated routing and prioritization
Agorapulse
6.4
Revinate
Customer interaction histories
Agorapulse
8.4
Revinate
Bulk actions
Agorapulse
7.9
Revinate

Marketing

Agorapulse
7.6
Revinate
Lead generation
Agorapulse
6.6
Revinate
Content marketing
Agorapulse
9.1
Revinate
Paid media management
Agorapulse
8.2
Revinate
Campaigns and promotions
Agorapulse
6.7
Revinate

Channel coverage/integration

Agorapulse
8.2
Revinate
Twitter
Agorapulse
9.0
Revinate
Facebook
Agorapulse
8.9
Revinate
LinkedIn
Agorapulse
7.3
Revinate
Instagram
Agorapulse
7.7
Revinate

Reporting/analytics

Agorapulse
7.3
Revinate
Campaign success analytics
Agorapulse
7.7
Revinate
Real-time tracking
Agorapulse
7.3
Revinate
Competitor analysis
Agorapulse
6.9
Revinate

Account management

Agorapulse
7.4
Revinate
Role-based user permissions & privileges
Agorapulse
8.3
Revinate
Mobile access
Agorapulse
6.6
Revinate

Pros

  • I love having the ability to tag conversations, comments, and individual followers. This makes follow-up and reporting a breeze.
  • The layout is so intuitive. For being such a feature-rich application, it's easy to dive in and get started with the basics rather quickly. The training videos do a great job of breaking things up into bite-sized pieces.
  • The support team is phenomenal. I rarely wait more than a few hours for a response, even during off hours. The team is always courteous and professional. More importantly, they get things done quickly.
Kris White profile photo
  • Filters all guests reviews into one place.
  • Allows us to respond to guest reviews easily.
  • Revinate has a multitude of reporting options and functionality that allow us to dig down to key areas of interest.
Stephanie MacMillan profile photo

Cons

  • I'd like to see support for Instagram Stories.
  • In addition to the calendar view, I'd like to be able to see scheduled Instagram posts in a 3x3 grid view. This would make planning much easier.
  • When creating a new post, it would be nice to have a way to edit photos after uploading. Even just a simple crop option would be amazing, especially for Instagram.
  • The calendar can be a little buggy at times if you try to drag and drop multiple posts into different spots too quickly. A simple page refresh always solves the issue, so it's not a big deal.
  • I'd like to be able to track the performance of LinkedIn posts.
Kris White profile photo
  • Streamline how we answer reviews further. I feel like we should not have to log into Revinate and log into third party sites to answer reviews. Revinate would have partnerships with these third parties to streamline the review answering process.
  • I also don't like how Revinate will not give direct access to Wyndham franchise users. We have to log into a MyPortal account and then into Revinate using the MyPortal link. It would be more efficient to have direct access and capabilities.
  • Make your report creation area user-friendly. You don't offer much training or help assistance in learning to create reports.
Stephanie MacMillan profile photo

Likelihood to Renew

Agorapulse8.1
Based on 85 answers
The price is right, the platform is a performer and the staff at AgoraPulse is unparalleled. They also have a great blog that is highly topical---keeps me on top of social media. It's the best social media blog I have found---and I read a lot of blogs!
Jackie Eldridge profile photo
No score
No answers yet
No answers on this topic

Usability

Agorapulse9.0
Based on 8 answers
It does all I want in an easy and effective way
Dr Olivier Becherel - Leadership and Executive Coaching profile photo
No score
No answers yet
No answers on this topic

Support

Agorapulse9.2
Based on 9 answers
Any queries I've had have been answered quickly and in a very friendly manner.
Bronwyn Cook profile photo
No score
No answers yet
No answers on this topic

Implementation

Agorapulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

  • Compared to Woobox, I love how easy it is to setup AgoraPulse contests. I can easily see the contest interface and how it would look like to the audience. There was also lesser need to test and see a live preview of the app because you can already preview it while editing.
  • AgoraPulse UI is also very intuitive, you can get to the menu options instinctively vs Woobox's frustrating UI.
  • AgoraPulse is also much more cheaper if you have a lot of fans.
  • The customer service is much more helpful. If I ask support@AgoraPulse something and they don't have it, they offer alternatives, whereas Woobox has none.
  • The tutorial also is pretty awesome: AgoraPulse has video tutorials allowing me to easily understand how to do things when I can't already figure it out (which is very seldom).
Marianne Ho profile photo
Survey Monkey pales in comparison to Revinate because of the depths Revinate has to offer. Survey Monkey is good for surface level tallying if you can get your client to fill out the surveys. But again, it is a simple survey tool wheres Revinate offers in depth analysis.
Stephanie MacMillan profile photo

Return on Investment

  • We have lowered our internal capacity.
Brandon Kobs profile photo
  • I would not know this financial information directly.
  • I can tell you that Revinate is a vital tool in tracking all the possible reviews being sent in my our guests. We receive over 600 reviews per month from outlets all over the web and this program helps us monitor all of them in one place.
  • We receive data from all over (i.e. booking.com, Orbitz, Expedia, Travelocity, WynReview, TripAdvisor, Google, etc.)
Stephanie MacMillan profile photo

Pricing Details

Agorapulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Agorapulse Editions & Modules
Agorapulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details

Agorapulse More Information

Revinate

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Revinate Editions & Modules
Revinate
Additional Pricing Details

Revinate More Information