What users are saying about
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Top Rated
401 Ratings

Agorapulse

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Top Rated
401 Ratings
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Score 8.6 out of 100
62 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Agorapulse

We have only used this as a small to medium sized team of about a dozen people managing less than a dozen social media accounts. It seems like it would work well for small as well as medium size teams to manage a larger number of accounts, and possibly even outside accounts, as for an agency. We were initially attracted by the platforms that Agorapulse supported (Facebook pages and groups, Instagram, Twitter, LinkedIn, and YouTube), as well as cost--Agorapulse was much, much cheaper than alternatives that supported all the platforms we were looking for, such as Hootsuite or Sprout Social. As a smaller team with limited resources trying to build our social media presence, this has been close to ideal.
Jerry Pietrzak | TrustRadius Reviewer

Socialbakers Suite

SocialBakers is great for scheduling content since it allows you to upload content, add copy, schedule it for a time it will get the most engagement and eyes, and pass it along the approval pipeline for your organization. Additionally, the reporting and analytics tool provides a comprehensive overview of campaigns. I do not recommend SocialBakers for community management. The process is too complicated and takes far longer than other tools available
Laura Martinez | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Agorapulse
8.2
Socialbakers Suite
Boolean keyword searches
Agorapulse
7.8
Socialbakers Suite
Filtering out noise/spam
Agorapulse
7.3
Socialbakers Suite
Sentiment analysis
Agorapulse
9.1
Socialbakers Suite
Broad channel coverage
Agorapulse
8.5
Socialbakers Suite

Publishing

Agorapulse
7.9
Socialbakers Suite
Content planning and scheduling
Agorapulse
9.0
Socialbakers Suite
Audience targeting
Agorapulse
7.0
Socialbakers Suite
Content optimization
Agorapulse
7.3
Socialbakers Suite
Workflow management
Agorapulse
8.2
Socialbakers Suite

Engagement

Agorapulse
7.8
Socialbakers Suite
Automated routing and prioritization
Agorapulse
7.3
Socialbakers Suite
Customer interaction histories
Agorapulse
8.4
Socialbakers Suite
Bulk actions
Agorapulse
7.8
Socialbakers Suite

Marketing

Agorapulse
7.7
Socialbakers Suite
Lead generation
Agorapulse
6.8
Socialbakers Suite
Content marketing
Agorapulse
9.1
Socialbakers Suite
Paid media management
Agorapulse
8.2
Socialbakers Suite
Campaigns and promotions
Agorapulse
6.8
Socialbakers Suite

Channel coverage/integration

Agorapulse
8.8
Socialbakers Suite
Twitter
Agorapulse
8.8
Socialbakers Suite
Facebook
Agorapulse
8.9
Socialbakers Suite
LinkedIn
Agorapulse
9.1
Socialbakers Suite
Google+
Agorapulse
9.1
Socialbakers Suite
Instagram
Agorapulse
7.8
Socialbakers Suite
Pinterest
Agorapulse
9.1
Socialbakers Suite
YouTube
Agorapulse
9.1
Socialbakers Suite

Reporting/analytics

Agorapulse
7.5
Socialbakers Suite
Campaign success analytics
Agorapulse
7.9
Socialbakers Suite
Real-time tracking
Agorapulse
7.6
Socialbakers Suite
Competitor analysis
Agorapulse
7.1
Socialbakers Suite

Account management

Agorapulse
7.8
Socialbakers Suite
Role-based user permissions & privileges
Agorapulse
8.4
Socialbakers Suite
Mobile access
Agorapulse
7.1
Socialbakers Suite

Pros

Agorapulse

  • Customer Service - they have killer customer service. They are fast and super helpful, even when it is an issue with the social platform and not AP.
  • Calendaring tool - ability to approve, send for approval, etc.
  • Listening tool - ability to track mentions, tags, hashtags, etc.
  • Reporting - they have really excellent reports that I pull on a weekly basis for clients.
  • Tracks comments on ads you are running as well.
  • Did I mention customer service?
Janaye Steadman | TrustRadius Reviewer

Socialbakers Suite

  • Post Performance Prediction helps you lower your CPC as well as increase the amount of engagements you receive on your Instagram posts.
  • Quickly and easily understand the paid content strategy of your competitors, but also justify your own promotion budget as a result.
  • Detailed chart that outlines the predicted interactions that each post will receive in the upcoming hours.
Anonymous | TrustRadius Reviewer

Cons

Agorapulse

  • I would like to see a grid preview for Instagram that allows you to drag and drop the order of the posts.
  • I would like to see the ability to provide a client a link to their planned/scheduled content for viewing and/or approval without the need to make them a member of the team.
  • I would like the ability to create and save hashtag groups for each profile.
Jennifer Herring | TrustRadius Reviewer

Socialbakers Suite

  • In the publishing calendar. It seems like I have to change my filters every time I login. Would be nice if it could save our settings from session to session.
  • Dark posts parameters are set. Not having to be able to customize further has turned us away from using that feature in Socialbakers.
Eric Mah | TrustRadius Reviewer

Likelihood to Renew

Agorapulse

Agorapulse 8.8
Based on 87 answers
The decision has been made. It's time to get to work--no steps back. I feel confident this product is well suited to help me make progress. I want to get down business and utilize the functionality of this product to meet my marketing goals. I feel very comfortable with the choice I have made.
Richard Burgner | TrustRadius Reviewer

Socialbakers Suite

Socialbakers Suite 9.1
Based on 4 answers
Very satisfied about the output and the reports.
David Arcifa | TrustRadius Reviewer

Usability

Agorapulse

Agorapulse 7.9
Based on 11 answers
I think overall the computer interface is quite simple and easy, and reliable. But the mobile app is possibly the worst designed application I've ever seen for a social media management tool. It is clunky and more aesthetic than useful, with various glitches.
Heather Pratt | TrustRadius Reviewer

Socialbakers Suite

Socialbakers Suite 7.3
Based on 1 answer
Web version is perfect. Lost 2 points because of mobile version that could be optimized.
Boris MERCIER | TrustRadius Reviewer

Reliability and Availability

Agorapulse

Agorapulse 9.1
Based on 3 answers
Agorapulse occasionally has outages or shuts down. It never interferes with my use of the application or any of my posts
Ali Walton | TrustRadius Reviewer

Socialbakers Suite

No score
No answers yet
No answers on this topic

Performance

Agorapulse

Agorapulse 8.5
Based on 2 answers
Agorapulse has generally had great performance. Occasionally I have issues with my videos being posted on Instagram. I still am not sure why. the format of the videos is the same as the videos that are going through.
Ali Walton | TrustRadius Reviewer

Socialbakers Suite

No score
No answers yet
No answers on this topic

Support Rating

Agorapulse

Agorapulse 9.2
Based on 13 answers
I have reached out for support many times, and they are always fast and extremely helpful. I have only ever had one issue that was not resolved, and the only reason that one was not resolved is that Instagram is stupid when it comes to customer service and their platform. It was an issue with IG policies, not AP. But they still did all they could to help with it. They have to make up for FB/IG sucky customer service, and they do that in a big way.
Janaye Steadman | TrustRadius Reviewer

Socialbakers Suite

Socialbakers Suite 9.1
Based on 4 answers
Compared to other vendors that generally charge you for customer support and a not always perfect service, SocialBakers support is included and very efficient.
Boris MERCIER | TrustRadius Reviewer

In-Person Training

Agorapulse

I did not train in person
Ali Walton | TrustRadius Reviewer

Socialbakers Suite

No answers on this topic

Online Training

Agorapulse

Agorapulse 9.1
Based on 2 answers
The staff walked me through the whole platform and asked me if I had any questions. They were very helpful in answering any questions I had.
Ali Walton | TrustRadius Reviewer

Socialbakers Suite

Socialbakers Suite 6.0
Based on 1 answer
The online training was fine but, in the end, the best way to learn any product is by actually using it.
Shubhankar Goel | TrustRadius Reviewer

Implementation Rating

Agorapulse

Agorapulse 9.1
Based on 5 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho | TrustRadius Reviewer

Socialbakers Suite

Socialbakers Suite 9.1
Based on 2 answers
The platform is so easy to understand that no "expensive consulting firm" is necessary to implement it!
Boris MERCIER | TrustRadius Reviewer

Alternatives Considered

Agorapulse

Before AgoraPulse, we were using Hootsuite for all of our social sharing. The Hootsuite platform lacked a lot of the customization that I desired and gave me little confidence in what each post would look like prior to publishing. I feel like the AgoraPulse platform is more aesthetically pleasing, easy to use, and customizable than other products that I've usesd. The customer support is also very responsive so I know any issues I encounter are quickly remedied.
Jay Selig | TrustRadius Reviewer

Socialbakers Suite

Socialbakers' team is more open to have conversation about the product. They are more helpful and their customer service is way better. They almost do same things, however Socialbakers has a cleaner interface and it is easier to use by the team
Kayhan Dural | TrustRadius Reviewer

Scalability

Agorapulse

Agorapulse 6.3
Based on 2 answers
I'm not sure I understand what is meant by scalability.
Ali Walton | TrustRadius Reviewer

Socialbakers Suite

No score
No answers yet
No answers on this topic

Return on Investment

Agorapulse

  • AP has really helped us grow our audience by making the execution of content sharing and audience engagement scalable. It's hard to measure the specific impact of AP, since it was implemented at the beginning of our social media efforts (which was negligible prior to), but we've seen a continued positive trend month-over-month in reach, engagement and audience size since it's implementation.
Jason Glogau | TrustRadius Reviewer

Socialbakers Suite

  • Actually this is not a software that can give you exactly an ROI, but obviously, it gives you the metrics of how your campaigns are doing.
  • It gives you great insight to make decisions based on the statistics. Which is the best “ROI” I think.
Alejandro Matheu, MD, MBA, MSc in Digital Marketing | TrustRadius Reviewer

Screenshots

Pricing Details

Agorapulse

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Agorapulse Editions & Modules

Edition
Medium$991
Large$1991
Enterprise$4991
X-Large$2991
  1. per installation
Additional Pricing Details
**Medium plan: 10 social profiles, 2 users **Large plan: 25 social profiles, 4 users **X-Large plan: 40 social profiles, 8 users **Enterprise plan: 60 profiles, 20 users

Socialbakers Suite

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Socialbakers Suite Editions & Modules

Edition
The Essential Package. Available to purchase online now.$2001
  1. per month
Additional Pricing Details
- For the Complete Socialbakers Platform, please request a consultation - Unify all your social marketing operations in one. Everything from audience research to strategic planning to execution and measurement, it’s the go-to platform for marketing teams.

Rating Summary

Likelihood to Recommend

Agorapulse
8.8
Socialbakers Suite
7.0

Likelihood to Renew

Agorapulse
8.8
Socialbakers Suite
9.1

Usability

Agorapulse
7.9
Socialbakers Suite
7.3

Reliability and Availability

Agorapulse
9.1
Socialbakers Suite

Performance

Agorapulse
8.5
Socialbakers Suite

Support Rating

Agorapulse
9.2
Socialbakers Suite
9.1

Online Training

Agorapulse
9.1
Socialbakers Suite
6.0

Implementation Rating

Agorapulse
9.1
Socialbakers Suite
9.1

Scalability

Agorapulse
6.3
Socialbakers Suite

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