What users are saying about

AgoraPulse

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Top Rated
280 Ratings
Top Rated
105 Ratings

AgoraPulse

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Top Rated
280 Ratings
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Score 8.5 out of 101
Top Rated
105 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.7 out of 101

Add comparison

Likelihood to Recommend

AgoraPulse

AgoraPulse is well-suited to allowing you to organize and produce many posts between multiple platforms for your social media accounts. It allows for teamwork and simple assignment of projects among team members. It also enables easy collection of data and analytics and presentation of materials for proving ROI and strategizing future campaigns.
Alexandria Schultz profile photo

Sprinklr

Very well-suited for personalized business needs. Not well suited if you are looking for an "out of the box" tool with templates
No photo available

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
Sprinklr
7.4
Boolean keyword searches
AgoraPulse
7.8
Sprinklr
8.0
Filtering out noise/spam
AgoraPulse
7.2
Sprinklr
6.6
Sentiment analysis
AgoraPulse
9.1
Sprinklr
6.3
Broad channel coverage
AgoraPulse
8.5
Sprinklr
8.6

Publishing

AgoraPulse
8.1
Sprinklr
7.5
Content planning and scheduling
AgoraPulse
8.8
Sprinklr
8.7
Audience targeting
AgoraPulse
6.7
Sprinklr
6.7
Content optimization
AgoraPulse
9.1
Sprinklr
7.5
Workflow management
AgoraPulse
7.9
Sprinklr
7.2

Engagement

AgoraPulse
7.6
Sprinklr
8.1
Automated routing and prioritization
AgoraPulse
6.4
Sprinklr
7.5
Customer interaction histories
AgoraPulse
8.4
Sprinklr
8.2
Bulk actions
AgoraPulse
7.9
Sprinklr
8.5

Marketing

AgoraPulse
7.6
Sprinklr
7.0
Lead generation
AgoraPulse
6.6
Sprinklr
7.0
Content marketing
AgoraPulse
9.1
Sprinklr
8.1
Paid media management
AgoraPulse
8.2
Sprinklr
6.2
Campaigns and promotions
AgoraPulse
6.7
Sprinklr
6.8

Channel coverage/integration

AgoraPulse
8.6
Sprinklr
8.1
Twitter
AgoraPulse
9.1
Sprinklr
9.4
Facebook
AgoraPulse
8.9
Sprinklr
8.7
Instagram
AgoraPulse
7.8
Sprinklr
8.1
LinkedIn
AgoraPulse
Sprinklr
8.6
Google+
AgoraPulse
Sprinklr
8.6
Pinterest
AgoraPulse
Sprinklr
6.8
YouTube
AgoraPulse
Sprinklr
6.6

Reporting/analytics

AgoraPulse
7.3
Sprinklr
8.5
Campaign success analytics
AgoraPulse
7.7
Sprinklr
9.1
Real-time tracking
AgoraPulse
7.3
Sprinklr
8.2
Competitor analysis
AgoraPulse
6.9
Sprinklr
8.0

Account management

AgoraPulse
7.4
Sprinklr
7.1
Role-based user permissions & privileges
AgoraPulse
8.3
Sprinklr
8.1
Mobile access
AgoraPulse
6.6
Sprinklr
6.2

Pros

  • The interface is especially clean and easy to navigate.
  • Notifications are easy to see and find.
  • Scrolling through collected data and interpreting information is simple.
  • Toggling between platforms for similar information is straightforward.
Alexandria Schultz profile photo
  • The support and service from the Sprinklr rep is very good. Our rep is always a phone call or email away and keeps us updated on new platform changes or add-ons that would make our job easier.
  • The Reporting section has a lot of in-depth information that would help any content publisher find out what types of content is performing best for them. It has high level modules that would be easy bits of info to give to a manager or someone in C-level, but there is also a wealth of detailed info for teams to analyze.
No photo available

Cons

  • Would be great to include Instagram in automatic scheduling
  • Analytics are not updated live and are slightly delayed
  • Doesn't include Instagram DM in responses
Bianca Bridges profile photo
  • Training - (This was a strength as well) as an opportunity, in the future I would like to see a well published and regular training program because we tend to turn social employees rather quickly
No photo available

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
For one, its pretty much an all-in-one solution. We're also currently subscribing to Buffer, but since AgoraPulse has Facebook scheduling modules, we might make a total switch once tested enough. The Game apps are also comprehensive, we only want to have Instant Wins and Sweepstakes, and not a lot of options has both. The customer service is superb, that's pretty important. We don't want to go through a lot of hassle stuff to get to what we want to do. Bottom line is AgoraPulse is a tool, and a very useful and intuitive tool that makes life so much easier
Marianne Ho profile photo
Sprinklr8.5
Based on 28 answers
Sprinklr has been more than serviceable, and for the money, you won't get a better value. The support team is easy to reach and will work for legitimate issues quickly. The Sprinklr team is easy to work with and won't constantly hassle you to upgrade to a more expensive plan like some of their competitors.We have been very happy overall with this product.
No photo available

Usability

AgoraPulse9.0
Based on 8 answers
Usability is the strongest characteristic of AgoraPulse.
Richard Burgner profile photo
Sprinklr8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri profile photo

Reliability and Availability

AgoraPulse9.1
Based on 2 answers
No answer on this topic is available.
Sprinklr9.1
Based on 5 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson profile photo

Performance

AgoraPulse9.1
Based on 1 answer
No answer on this topic is available.
Sprinklr8.2
Based on 4 answers
An occasional lag here and there, but to be honest I don't know if it's them or the connection
Sonja Broze profile photo

Support

AgoraPulse9.2
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo
Sprinklr9.0
Based on 6 answers
They are very quick to respond and address those areas they can
No photo available

In-Person Training

No score
No answers yet
No answers on this topic
Sprinklr7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
No photo available

Online Training

AgoraPulse7.3
Based on 1 answer
No answer on this topic is available.
Sprinklr8.4
Based on 3 answers
Very personal attention
No photo available

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
Sprinklr9.0
Based on 5 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
No photo available

Alternatives Considered

I tried a few similar tools before I discovered AgoraPulse. Buffer and Post Planner are both good at what they do but ultimately fall short for managing multiple clients. Granted, they're also more affordable - great if you need something simple and you only have a few personal profiles to manage. I also tried Hootsuite, but it's just not for me. I'm sure it's a great tool for many, but I find it needlessly complex with a clunky interface. It's not nearly as intuitive as AgoraPulse, and quite frankly it's just not a good value for small and medium-sized agencies.
Kris White profile photo
We looked at a dozen and the shortlist ended with Spredfast and Sprinklr. Chose Sprinklr because they were more Enterprise ready at the time. We continue to review other SMMS's, but have seen no reason to leave Sprinklr.
No photo available

Scalability

AgoraPulse9.1
Based on 1 answer
No answer on this topic is available.
Sprinklr8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze profile photo

Return on Investment

  • AgoraPulse has saved time and efforts when it comes to publishing to different platforms at the same time.
  • The metrics have improved the amount of effort we put towards certain programs on campus based on how students react to them.
Brendon Phillips profile photo
  • Because of its reporting capabilities, we were able to invest more into channels and campaigns that had a higher ROI.
Christina Chen profile photo

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

Sprinklr

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Sprinklr Editions & Modules
Sprinklr
Additional Pricing Details
Pricing is configurable based on enterprise needs.

Sprinklr More Information