What users are saying about

AgoraPulse

Top Rated
265 Ratings

Sprinklr

Top Rated
101 Ratings

AgoraPulse

Top Rated
265 Ratings
Score 8.5 out of 101

Sprinklr

Top Rated
101 Ratings
Score 7.8 out of 101

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Likelihood to Recommend

AgoraPulse

AgoraPulse is well-suited to allowing you to organize and produce many posts between multiple platforms for your social media accounts. It allows for teamwork and simple assignment of projects among team members. It also enables easy collection of data and analytics and presentation of materials for proving ROI and strategizing future campaigns.
Alexandria Schultz profile photo

Sprinklr

When Sprinklr works well, I love it and swear by it. I do like it much better than other tools I've used such as Percolate. The issue, however, is if you have a customer support issue, you are screwed for an elongated time.The tool would work very well if you have one person on your team designated to management who could keep pushing support and who could assist in building customizations.
No photo available

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
Sprinklr
7.3
Boolean keyword searches
AgoraPulse
7.8
Sprinklr
7.9
Filtering out noise/spam
AgoraPulse
7.1
Sprinklr
6.0
Sentiment analysis
AgoraPulse
9.1
Sprinklr
6.3
Broad channel coverage
AgoraPulse
8.5
Sprinklr
8.9

Publishing

AgoraPulse
8.1
Sprinklr
7.5
Content planning and scheduling
AgoraPulse
8.8
Sprinklr
8.8
Audience targeting
AgoraPulse
6.7
Sprinklr
6.6
Content optimization
AgoraPulse
9.1
Sprinklr
7.5
Workflow management
AgoraPulse
7.9
Sprinklr
7.2

Engagement

AgoraPulse
7.5
Sprinklr
8.1
Automated routing and prioritization
AgoraPulse
6.4
Sprinklr
7.6
Customer interaction histories
AgoraPulse
8.4
Sprinklr
8.5
Bulk actions
AgoraPulse
7.9
Sprinklr
8.2

Marketing

AgoraPulse
7.6
Sprinklr
7.0
Lead generation
AgoraPulse
6.5
Sprinklr
6.5
Content marketing
AgoraPulse
9.1
Sprinklr
7.8
Paid media management
AgoraPulse
8.2
Sprinklr
6.4
Campaigns and promotions
AgoraPulse
6.7
Sprinklr
7.3

Channel coverage/integration

AgoraPulse
8.6
Sprinklr
7.8
Twitter
AgoraPulse
9.2
Sprinklr
9.1
Facebook
AgoraPulse
8.9
Sprinklr
8.4
Instagram
AgoraPulse
7.8
Sprinklr
7.6
LinkedIn
AgoraPulse
Sprinklr
8.4
Google+
AgoraPulse
Sprinklr
8.6
Pinterest
AgoraPulse
Sprinklr
6.5
YouTube
AgoraPulse
Sprinklr
5.8

Reporting/analytics

AgoraPulse
7.3
Sprinklr
8.3
Campaign success analytics
AgoraPulse
7.6
Sprinklr
8.9
Real-time tracking
AgoraPulse
7.4
Sprinklr
8.0
Competitor analysis
AgoraPulse
6.9
Sprinklr
7.9

Account management

AgoraPulse
7.4
Sprinklr
7.4
Role-based user permissions & privileges
AgoraPulse
8.3
Sprinklr
8.2
Mobile access
AgoraPulse
6.6
Sprinklr
6.6

Pros

  • The interface is especially clean and easy to navigate.
  • Notifications are easy to see and find.
  • Scrolling through collected data and interpreting information is simple.
  • Toggling between platforms for similar information is straightforward.
Alexandria Schultz profile photo
  • Great customizable tagging features, filters, custom dashboards, etc.
  • A great one & done solution.
  • Very detailed data available, that is much easier to pull than native reports and often allows for further details unavailable natively (if set up properly. This is time-consuming.
No photo available

Cons

  • I would like to be able to post videos to Instagram via AgoraPulse and multiple images.
Alexandria Schultz profile photo
  • The entire platform is very busy and can get confusing because there is no easily seen path to follow within the sections. From my experience working on multiple types of content publishing and moderation tools, most of them are relatively easy to use without anyone giving you a tutorial. I've been given a tutorial and still would probably benefit from having another.
  • There are a lot of features that would be nice to have but are not available with our contract because they are an add-on part of the tool. For how much the tool costs per year, it is disappointing to not have these included in the plan.
  • The "help" section of the Sprinklr website is very lacking. When we do have a question or problem, we try to find the answer ourselves before sending an email to our rep, who as I mentioned as a positive is very responsive, but we don't want to bother each time a question comes up.
No photo available

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
The decision has been made. It's time to get to work--no steps back. I feel confident this product is well suited to help me make progress. I want to get down business and utilize the functionality of this product to meet my marketing goals. I feel very comfortable with the choice I have made.
Richard Burgner profile photo
Sprinklr8.5
Based on 28 answers
Unless we find something better, we expect Sprinklr to constantly improve in something that is already great.
Jonathan Hatch profile photo

Usability

AgoraPulse9.0
Based on 8 answers
Usability is the strongest characteristic of AgoraPulse.
Richard Burgner profile photo
Sprinklr8.0
Based on 6 answers
Great usability. No need to collect data from 3-5 websites for reports. One stop and you can collect all pertinent information for clients and customers.
Sean McNamara profile photo

Reliability and Availability

AgoraPulse9.1
Based on 1 answer
No answer on this topic is available.
Sprinklr9.1
Based on 5 answers
I don't recall any downtime, though bugs in its ability to collect data or present data were somewhat common.
No photo available

Performance

No score
No answers yet
No answers on this topic
Sprinklr8.2
Based on 4 answers
An occasional lag here and there, but to be honest I don't know if it's them or the connection
Sonja Broze profile photo

Support

AgoraPulse9.2
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo
Sprinklr9.0
Based on 6 answers
They are very quick to respond and address those areas they can
No photo available

In-Person Training

No score
No answers yet
No answers on this topic
Sprinklr7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
No photo available

Online Training

AgoraPulse7.3
Based on 1 answer
No answer on this topic is available.
Sprinklr8.4
Based on 3 answers
Very personal attention
No photo available

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
Sprinklr9.0
Based on 5 answers
I wasn't really a part of the process, so I don't have any insight
No photo available

Alternatives Considered

The feature that pulled us to AgoraPulse was the platform's ability to pull in comments from social platforms, particularly comments on paid ads and posts. Our clients run a large number of ads, and being able to monitor interactions in real time and be assured that no customer was being missed or under-served was the #1 deciding point in our move to AgoraPulse.
Matthew Jackson profile photo
I prefer Sprinklr above other social media tools because it has the most features of anything I've worked with. This can be complicated and overwhelming, but our customer success team has helped ensure that we effectively use the tools available.
Alena Van Dalen profile photo

Scalability

No score
No answers yet
No answers on this topic
Sprinklr8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze profile photo

Return on Investment

  • Scheduling a month's worth of posts for a single client would take 6-7 hours without AgoraPulse. Now we're down to about 90 minutes!
  • AgoraPulse allows me to take on 3-4 times the number of clients I'd otherwise be able to handle.
Kris White profile photo
  • Team alignment, streamlined resources
Jaimie Bakas (Crandell) profile photo

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

Sprinklr

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Sprinklr Editions & Modules
Sprinklr
Additional Pricing Details
Pricing is configurable based on enterprise needs.

Sprinklr More Information