What users are saying about
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Top Rated
426 Ratings
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Top Rated
141 Ratings

Agorapulse

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Top Rated
426 Ratings
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Score 8.6 out of 100

Sprinklr Modern Engagement

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Top Rated
141 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Agorapulse

We have only used this as a small to medium sized team of about a dozen people managing less than a dozen social media accounts. It seems like it would work well for small as well as medium size teams to manage a larger number of accounts, and possibly even outside accounts, as for an agency. We were initially attracted by the platforms that Agorapulse supported (Facebook pages and groups, Instagram, Twitter, LinkedIn, and YouTube), as well as cost--Agorapulse was much, much cheaper than alternatives that supported all the platforms we were looking for, such as Hootsuite or Sprout Social. As a smaller team with limited resources trying to build our social media presence, this has been close to ideal.
Jerry Pietrzak | TrustRadius Reviewer

Sprinklr Modern Engagement

We have used Sprinklr as a publishing tool for years, and it has really grown into an all-in-one resource. Listening is a fantastic resource to use within Sprinklr, and their reporting can be customized and automated to fit your every need. Not every module is needed for every company, as it can become quite pricey when you're adding up every single module into a total package.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Agorapulse
8.3
Sprinklr Modern Engagement
7.4
Boolean keyword searches
Agorapulse
7.9
Sprinklr Modern Engagement
7.6
Filtering out noise/spam
Agorapulse
7.6
Sprinklr Modern Engagement
7.3
Sentiment analysis
Agorapulse
9.1
Sprinklr Modern Engagement
6.7
Broad channel coverage
Agorapulse
8.5
Sprinklr Modern Engagement
8.1

Publishing

Agorapulse
8.1
Sprinklr Modern Engagement
7.2
Content planning and scheduling
Agorapulse
9.2
Sprinklr Modern Engagement
8.3
Audience targeting
Agorapulse
7.5
Sprinklr Modern Engagement
6.9
Content optimization
Agorapulse
7.3
Sprinklr Modern Engagement
6.9
Workflow management
Agorapulse
8.6
Sprinklr Modern Engagement
7.0

Engagement

Agorapulse
8.1
Sprinklr Modern Engagement
7.5
Automated routing and prioritization
Agorapulse
7.8
Sprinklr Modern Engagement
7.9
Customer interaction histories
Agorapulse
8.4
Sprinklr Modern Engagement
7.4
Bulk actions
Agorapulse
8.0
Sprinklr Modern Engagement
7.3

Marketing

Agorapulse
7.8
Sprinklr Modern Engagement
7.3
Lead generation
Agorapulse
6.9
Sprinklr Modern Engagement
6.6
Content marketing
Agorapulse
9.1
Sprinklr Modern Engagement
8.2
Paid media management
Agorapulse
8.2
Sprinklr Modern Engagement
6.7
Campaigns and promotions
Agorapulse
7.0
Sprinklr Modern Engagement
7.8

Channel coverage/integration

Agorapulse
8.6
Sprinklr Modern Engagement
7.7
Twitter
Agorapulse
8.8
Sprinklr Modern Engagement
8.6
Facebook
Agorapulse
9.1
Sprinklr Modern Engagement
8.4
LinkedIn
Agorapulse
9.2
Sprinklr Modern Engagement
7.8
Google+
Agorapulse
9.1
Sprinklr Modern Engagement
7.8
Instagram
Agorapulse
8.0
Sprinklr Modern Engagement
6.6
Pinterest
Agorapulse
9.1
Sprinklr Modern Engagement
7.4
YouTube
Agorapulse
6.8
Sprinklr Modern Engagement
7.1

Reporting/analytics

Agorapulse
8.0
Sprinklr Modern Engagement
8.4
Campaign success analytics
Agorapulse
8.2
Sprinklr Modern Engagement
8.6
Real-time tracking
Agorapulse
7.9
Sprinklr Modern Engagement
8.3
Competitor analysis
Agorapulse
7.8
Sprinklr Modern Engagement
8.2

Account management

Agorapulse
8.1
Sprinklr Modern Engagement
7.1
Role-based user permissions & privileges
Agorapulse
8.6
Sprinklr Modern Engagement
7.5
Mobile access
Agorapulse
7.5
Sprinklr Modern Engagement
6.7

Pros

Agorapulse

  • Customer Service - they have killer customer service. They are fast and super helpful, even when it is an issue with the social platform and not AP.
  • Calendaring tool - ability to approve, send for approval, etc.
  • Listening tool - ability to track mentions, tags, hashtags, etc.
  • Reporting - they have really excellent reports that I pull on a weekly basis for clients.
  • Tracks comments on ads you are running as well.
  • Did I mention customer service?
Janaye Steadman | TrustRadius Reviewer

Sprinklr Modern Engagement

  • All basic functions are very user friendly. Onboarding time is minimal. If I give access to someone (even if they are not social savvy), I am confident they will still be able to use the platform.
  • The ability to build custom dashboards is a huge time saver. For instance, you can create a dashboard to look at all your social media inboxes (Facebook, Twitter, Instagram...) all on one screen.
  • The audience profile function is interesting - it allows you to capture unified consumer data, interests, interactions across all your social channels. This is a useful feature for us when looking for influencers or super fans.
Romain Vezirian | TrustRadius Reviewer

Cons

Agorapulse

  • I would like to see a grid preview for Instagram that allows you to drag and drop the order of the posts.
  • I would like to see the ability to provide a client a link to their planned/scheduled content for viewing and/or approval without the need to make them a member of the team.
  • I would like the ability to create and save hashtag groups for each profile.
Jennifer Herring | TrustRadius Reviewer

Sprinklr Modern Engagement

  • Horrible customer support. Support teams are uneducated, do not look into cases before calls and frequently close open cases before they are resolved.
  • Difficult to set up. Because this platform is so detailed, they are many intricacies. It takes a long time to make it useful. One mistake could give you incorrect data or really mess up the system.
  • Complicated when used in varying organizations within a company as changes affect everyone.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Agorapulse

Agorapulse 9.0
Based on 88 answers
The decision has been made. It's time to get to work--no steps back. I feel confident this product is well suited to help me make progress. I want to get down business and utilize the functionality of this product to meet my marketing goals. I feel very comfortable with the choice I have made.
Richard Burgner | TrustRadius Reviewer

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.5
Based on 28 answers
I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
Kira Swain | TrustRadius Reviewer

Usability

Agorapulse

Agorapulse 8.1
Based on 12 answers
I think overall the computer interface is quite simple and easy, and reliable. But the mobile app is possibly the worst designed application I've ever seen for a social media management tool. It is clunky and more aesthetic than useful, with various glitches.
Heather Pratt | TrustRadius Reviewer

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri | TrustRadius Reviewer

Reliability and Availability

Agorapulse

Agorapulse 9.1
Based on 3 answers
Agorapulse occasionally has outages or shuts down. It never interferes with my use of the application or any of my posts
Ali Walton | TrustRadius Reviewer

Sprinklr Modern Engagement

Sprinklr Modern Engagement 9.1
Based on 10 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson | TrustRadius Reviewer

Performance

Agorapulse

Agorapulse 8.4
Based on 2 answers
Agorapulse has generally had great performance. Occasionally I have issues with my videos being posted on Instagram. I still am not sure why. the format of the videos is the same as the videos that are going through.
Ali Walton | TrustRadius Reviewer

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.2
Based on 8 answers
Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
Anonymous | TrustRadius Reviewer

Support Rating

Agorapulse

Agorapulse 9.1
Based on 15 answers
I have reached out for support many times, and they are always fast and extremely helpful. I have only ever had one issue that was not resolved, and the only reason that one was not resolved is that Instagram is stupid when it comes to customer service and their platform. It was an issue with IG policies, not AP. But they still did all they could to help with it. They have to make up for FB/IG sucky customer service, and they do that in a big way.
Janaye Steadman | TrustRadius Reviewer

Sprinklr Modern Engagement

Sprinklr Modern Engagement 6.4
Based on 42 answers
Most bugs or fixes are completed in a timely manner as long as you submit an official ticket to Sprinklr Support. I think some fo the feature requests, which take longer to implement, are not high on the list right now, such as better integration with Instagram Stories for publishing and reporting.
Anonymous | TrustRadius Reviewer

In-Person Training

Agorapulse

No score
No answers yet
I did not train in person
Ali Walton | TrustRadius Reviewer

Sprinklr Modern Engagement

Sprinklr Modern Engagement 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
Anonymous | TrustRadius Reviewer

Online Training

Agorapulse

Agorapulse 9.1
Based on 2 answers
The staff walked me through the whole platform and asked me if I had any questions. They were very helpful in answering any questions I had.
Ali Walton | TrustRadius Reviewer

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.4
Based on 3 answers
Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
Anonymous | TrustRadius Reviewer

Implementation Rating

Agorapulse

Agorapulse 8.6
Based on 6 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho | TrustRadius Reviewer

Sprinklr Modern Engagement

Sprinklr Modern Engagement 9.0
Based on 10 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
Anonymous | TrustRadius Reviewer

Alternatives Considered

Agorapulse

Before AgoraPulse, we were using Hootsuite for all of our social sharing. The Hootsuite platform lacked a lot of the customization that I desired and gave me little confidence in what each post would look like prior to publishing. I feel like the AgoraPulse platform is more aesthetically pleasing, easy to use, and customizable than other products that I've usesd. The customer support is also very responsive so I know any issues I encounter are quickly remedied.
Jay Selig | TrustRadius Reviewer

Sprinklr Modern Engagement

I have not found another product that is as vigorous to a brand's communication with consumers. It is imperative that brands meet customers where 'they' are, and communicate with them like people, not data. I will continue to use and recommend Sprinklr for it's holistic approach to entire consumer journey
Rebecca Ruck | TrustRadius Reviewer

Scalability

Agorapulse

Agorapulse 5.6
Based on 2 answers
I'm not sure I understand what is meant by scalability.
Ali Walton | TrustRadius Reviewer

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze | TrustRadius Reviewer

Return on Investment

Agorapulse

  • AP has really helped us grow our audience by making the execution of content sharing and audience engagement scalable. It's hard to measure the specific impact of AP, since it was implemented at the beginning of our social media efforts (which was negligible prior to), but we've seen a continued positive trend month-over-month in reach, engagement and audience size since it's implementation.
Jason Glogau | TrustRadius Reviewer

Sprinklr Modern Engagement

  • Sprinklr has made it easier and simpler for my team to submit content to our clients for approval, but the complications come in afterward because of the way the tool is set up in "streams" that only shows for certain users and navigating within the tool can be difficult.
  • We do not use Sprinklr's services for customer service or moderation but another tool so this is sort of a wasted expense in that realm.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Agorapulse

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Agorapulse Editions & Modules

Edition
Medium$991
Large$1991
Enterprise$4991
X-Large$2991
  1. per installation
Additional Pricing Details
**Medium plan: 10 social profiles, 2 users **Large plan: 25 social profiles, 4 users **X-Large plan: 40 social profiles, 8 users **Enterprise plan: 60 profiles, 20 users

Sprinklr Modern Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprinklr Modern Engagement Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Agorapulse
9.0
Sprinklr Modern Engagement
7.5

Likelihood to Renew

Agorapulse
9.0
Sprinklr Modern Engagement
8.5

Usability

Agorapulse
8.1
Sprinklr Modern Engagement
8.0

Reliability and Availability

Agorapulse
9.1
Sprinklr Modern Engagement
9.1

Performance

Agorapulse
8.4
Sprinklr Modern Engagement
8.2

Support Rating

Agorapulse
9.1
Sprinklr Modern Engagement
6.4

In-Person Training

Agorapulse
Sprinklr Modern Engagement
7.0

Online Training

Agorapulse
9.1
Sprinklr Modern Engagement
8.4

Implementation Rating

Agorapulse
8.6
Sprinklr Modern Engagement
9.0

Scalability

Agorapulse
5.6
Sprinklr Modern Engagement
8.2

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