What users are saying about

AgoraPulse

Top Rated
265 Ratings

AgoraPulse

Top Rated
265 Ratings
Score 8.5 out of 101

Sysomos Heartbeat

31 Ratings
Score 8.1 out of 101

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Likelihood to Recommend

AgoraPulse

Fantastic for social media management and customer care. Less appropriate for areas where social media, content creation, analytic tracking or customer care is less of a concern. However these days the majority of companies will probably have a social media team, so it is more of a necessity these days really
Bianca Bridges profile photo

Sysomos Heartbeat

Ask to see the specific dashboards of what you're looking for demoed. Lack of useful knowledge, very baseline info. However, reports come out nice of general information with nice graphics.
Casey Munck profile photo

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
Sysomos Heartbeat
Boolean keyword searches
AgoraPulse
7.8
Sysomos Heartbeat
Filtering out noise/spam
AgoraPulse
7.1
Sysomos Heartbeat
Sentiment analysis
AgoraPulse
9.1
Sysomos Heartbeat
Broad channel coverage
AgoraPulse
8.5
Sysomos Heartbeat

Publishing

AgoraPulse
8.1
Sysomos Heartbeat
Content planning and scheduling
AgoraPulse
8.8
Sysomos Heartbeat
Audience targeting
AgoraPulse
6.7
Sysomos Heartbeat
Content optimization
AgoraPulse
9.1
Sysomos Heartbeat
Workflow management
AgoraPulse
7.9
Sysomos Heartbeat

Engagement

AgoraPulse
7.5
Sysomos Heartbeat
Automated routing and prioritization
AgoraPulse
6.4
Sysomos Heartbeat
Customer interaction histories
AgoraPulse
8.4
Sysomos Heartbeat
Bulk actions
AgoraPulse
7.9
Sysomos Heartbeat

Marketing

AgoraPulse
7.6
Sysomos Heartbeat
Lead generation
AgoraPulse
6.5
Sysomos Heartbeat
Content marketing
AgoraPulse
9.1
Sysomos Heartbeat
Paid media management
AgoraPulse
8.2
Sysomos Heartbeat
Campaigns and promotions
AgoraPulse
6.7
Sysomos Heartbeat

Channel coverage/integration

AgoraPulse
8.6
Sysomos Heartbeat
Twitter
AgoraPulse
9.2
Sysomos Heartbeat
Facebook
AgoraPulse
8.9
Sysomos Heartbeat
Instagram
AgoraPulse
7.8
Sysomos Heartbeat

Reporting/analytics

AgoraPulse
7.3
Sysomos Heartbeat
Campaign success analytics
AgoraPulse
7.6
Sysomos Heartbeat
Real-time tracking
AgoraPulse
7.4
Sysomos Heartbeat
Competitor analysis
AgoraPulse
6.9
Sysomos Heartbeat

Account management

AgoraPulse
7.4
Sysomos Heartbeat
Role-based user permissions & privileges
AgoraPulse
8.3
Sysomos Heartbeat
Mobile access
AgoraPulse
6.6
Sysomos Heartbeat

Pros

  • AgoraPulse saves us hours thanks to an easy to use platform
  • You can schedule your posts in advance which is really time saving
  • You can access analytics really easily
  • It allows you to set up great apps without much technical knowledge
  • Really relevant apps for your fanbase
Virginie Sery profile photo
  • Ease of use
  • Dashboard views are nice
  • Easy reporting of main points
Casey Munck profile photo

Cons

  • One thing I'd like to change is removing the AgoraPulse label from shared posts and replace it with our company name.
  • Another thing I'd like to change is the quick timing opur when the app is open. It's frustrating because in Chrome, when the app times out, I have to completely close it down and restart. If I don't do this, it just spins.
Jackie Eldridge profile photo
  • Detailed info on authority ranking needs work
  • Insight into your social base is lacking
  • Seems almost to regurgitate already existing info in social platforms, nothing new
  • Account management is poor -- no contact or consult with our account team.
Casey Munck profile photo

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
The price is right, the platform is a performer and the staff at AgoraPulse is unparalleled. They also have a great blog that is highly topical---keeps me on top of social media. It's the best social media blog I have found---and I read a lot of blogs!
Jackie Eldridge profile photo
Sysomos Heartbeat7.9
Based on 6 answers
I am renewing b/c there is not another product that is in this price range.
Casey Munck profile photo

Usability

AgoraPulse9.0
Based on 8 answers
Usability is the strongest characteristic of AgoraPulse.
Richard Burgner profile photo
Sysomos Heartbeat7.0
Based on 1 answer
It is a pretty easy product to pick up and run with. Though the queries and tags you use to monitor can be tricky at times and require you to think your ultimate goal of what you want to achieve
Vinny Poliseno profile photo

Reliability and Availability

AgoraPulse9.1
Based on 1 answer
No answer on this topic is available.
Sysomos Heartbeat10.0
Based on 1 answer
I haven't noticed an issue of this being at all.
Vinny Poliseno profile photo

Performance

No score
No answers yet
No answers on this topic
Sysomos Heartbeat10.0
Based on 1 answer
This has not been an issue. It is actually beating TweetDeck when we are tagged within a post that TweetDeck is monitoring.
Vinny Poliseno profile photo

Support

AgoraPulse9.2
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo
Sysomos Heartbeat6.0
Based on 1 answer
I didn't find my account manager too keen on helping me. I had to do majority of the research all on my own.
Vinny Poliseno profile photo

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
Sysomos Heartbeat8.0
Based on 1 answer
The implementation was pretty easy.
Vinny Poliseno profile photo

Alternatives Considered

Most of our issue was not being able to find a platform that had everything for a small business sized price. Tall task. So we started with our budget, and tried to find something that had 80% of what we were looking for. We were pleasantly surprised to find AgoraPulse could get us about 90% of what we were looking for in a SM monitoring tool for the price we were looking to spend.
Daniel R. Herbert, MBA profile photo
Heartbeat is comparitavely user-friendly, which is helpful in a distributed environment where training is costly. It is very focused on listening, and though they have recently introduced and developed publishing features this not the product's core value proposition, and the model of priving by Heartbeat queries isn't a great match for that purpose. Other tools are better for managing multiple accounts and publishing, but Sysomos represents value and power for listening.
No photo available

Return on Investment

  • I haven't been able to prove a ROI with AgoraPulse
  • I wish their was a non profit discount for adding on social media accounts
  • Positive effect of better social listening, we're more responsive
  • Love the Instagram location listening tool
Debbie Gillum profile photo
  • We did not quantify the ROI, as we used the tool more for listening and decision making regarding crisis communications.
Kristy Penzone profile photo

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

Sysomos Heartbeat

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Sysomos Heartbeat Editions & Modules
Sysomos Heartbeat
Additional Pricing Details

Sysomos Heartbeat More Information