What users are saying about

AgoraPulse

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Top Rated
280 Ratings

AgoraPulse

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Top Rated
280 Ratings
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Score 8.5 out of 101
31 Ratings
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Score 8.1 out of 101

Add comparison

Likelihood to Recommend

AgoraPulse

AgoraPulse is well-suited to allowing you to organize and produce many posts between multiple platforms for your social media accounts. It allows for teamwork and simple assignment of projects among team members. It also enables easy collection of data and analytics and presentation of materials for proving ROI and strategizing future campaigns.
Alexandria Schultz profile photo

Sysomos Heartbeat

Sysomos Heartbeat is well suited to situations where there is a well defined need for monitoring. Specific campaign, industry, program. We set out to solve a problem of a lack of general visibility of online conversation, and found that marketers liked knowing that the data was available but didn't know what to do with it. Need really specific use-cases in mind.
No photo available

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
Sysomos Heartbeat
Boolean keyword searches
AgoraPulse
7.8
Sysomos Heartbeat
Filtering out noise/spam
AgoraPulse
7.2
Sysomos Heartbeat
Sentiment analysis
AgoraPulse
9.1
Sysomos Heartbeat
Broad channel coverage
AgoraPulse
8.5
Sysomos Heartbeat

Publishing

AgoraPulse
8.1
Sysomos Heartbeat
Content planning and scheduling
AgoraPulse
8.8
Sysomos Heartbeat
Audience targeting
AgoraPulse
6.7
Sysomos Heartbeat
Content optimization
AgoraPulse
9.1
Sysomos Heartbeat
Workflow management
AgoraPulse
7.9
Sysomos Heartbeat

Engagement

AgoraPulse
7.6
Sysomos Heartbeat
Automated routing and prioritization
AgoraPulse
6.4
Sysomos Heartbeat
Customer interaction histories
AgoraPulse
8.4
Sysomos Heartbeat
Bulk actions
AgoraPulse
7.9
Sysomos Heartbeat

Marketing

AgoraPulse
7.6
Sysomos Heartbeat
Lead generation
AgoraPulse
6.6
Sysomos Heartbeat
Content marketing
AgoraPulse
9.1
Sysomos Heartbeat
Paid media management
AgoraPulse
8.2
Sysomos Heartbeat
Campaigns and promotions
AgoraPulse
6.7
Sysomos Heartbeat

Channel coverage/integration

AgoraPulse
8.6
Sysomos Heartbeat
Twitter
AgoraPulse
9.1
Sysomos Heartbeat
Facebook
AgoraPulse
8.9
Sysomos Heartbeat
Instagram
AgoraPulse
7.8
Sysomos Heartbeat

Reporting/analytics

AgoraPulse
7.3
Sysomos Heartbeat
Campaign success analytics
AgoraPulse
7.7
Sysomos Heartbeat
Real-time tracking
AgoraPulse
7.3
Sysomos Heartbeat
Competitor analysis
AgoraPulse
6.9
Sysomos Heartbeat

Account management

AgoraPulse
7.4
Sysomos Heartbeat
Role-based user permissions & privileges
AgoraPulse
8.3
Sysomos Heartbeat
Mobile access
AgoraPulse
6.6
Sysomos Heartbeat

Pros

  • The interface is especially clean and easy to navigate.
  • Notifications are easy to see and find.
  • Scrolling through collected data and interpreting information is simple.
  • Toggling between platforms for similar information is straightforward.
Alexandria Schultz profile photo
  • We are starting to get support alerts sooner than when we would just get tagged with complaints. Currently if there is anything negative being said about us we are alert as it happens which allows for us to get on top of the issue should there be one at the present time.
Vinny Poliseno profile photo

Cons

  • Expansions into other social networks such as Instagram Story or Snapchat
  • Bit.ly shortening on the Facebook publishing, and in-app Instagram main link changing would be incredibly helpful.
  • Bit.ly API and analytic integrations would be helpful.
Joey McNamara profile photo
  • Detailed info on authority ranking needs work
  • Insight into your social base is lacking
  • Seems almost to regurgitate already existing info in social platforms, nothing new
  • Account management is poor -- no contact or consult with our account team.
Casey Munck profile photo

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
The decision has been made. It's time to get to work--no steps back. I feel confident this product is well suited to help me make progress. I want to get down business and utilize the functionality of this product to meet my marketing goals. I feel very comfortable with the choice I have made.
Richard Burgner profile photo
Sysomos Heartbeat7.9
Based on 6 answers
Scalability to include as many keywords as possible to cover the ever increasing social media space.
Princee Jain profile photo

Usability

AgoraPulse9.0
Based on 8 answers
Because it is very easy and simple to use.
Lauren Melnick profile photo
Sysomos Heartbeat7.0
Based on 1 answer
It is a pretty easy product to pick up and run with. Though the queries and tags you use to monitor can be tricky at times and require you to think your ultimate goal of what you want to achieve
Vinny Poliseno profile photo

Reliability and Availability

AgoraPulse9.1
Based on 2 answers
No answer on this topic is available.
Sysomos Heartbeat10.0
Based on 1 answer
I haven't noticed an issue of this being at all.
Vinny Poliseno profile photo

Performance

AgoraPulse9.1
Based on 1 answer
No answer on this topic is available.
Sysomos Heartbeat10.0
Based on 1 answer
This has not been an issue. It is actually beating TweetDeck when we are tagged within a post that TweetDeck is monitoring.
Vinny Poliseno profile photo

Support

AgoraPulse9.2
Based on 9 answers
Any queries I've had have been answered quickly and in a very friendly manner.
Bronwyn Cook profile photo
Sysomos Heartbeat6.0
Based on 1 answer
I didn't find my account manager too keen on helping me. I had to do majority of the research all on my own.
Vinny Poliseno profile photo

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
Sysomos Heartbeat8.0
Based on 1 answer
The implementation was pretty easy.
Vinny Poliseno profile photo

Alternatives Considered

An important consideration is I believe AgoraPulse is designed to support three of the social profiles that are most important to me. After comparing the products side by side over a short time AgoraPulse proved to the be the match for my needs. One of the other platforms had an interface that was too cluttered. Another had similar functionality but was more expensive
Richard Burgner profile photo
We selected Sysomos as it had the most robust feature set, and best ability to track, pull, and organize multiple conversations and topics
No photo available

Return on Investment

  • A positive impact is to have found a solution for managing a social media presence.
  • This product was just recently chosen; thus, the ROI is TBD.
  • A negative impact is the effect on the budget for my small business! I feel, however, I found good value with AgoraPulse.
Richard Burgner profile photo
  • We did not quantify the ROI, as we used the tool more for listening and decision making regarding crisis communications.
Kristy Penzone profile photo

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

Sysomos Heartbeat

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Sysomos Heartbeat Editions & Modules
Sysomos Heartbeat
Additional Pricing Details

Sysomos Heartbeat More Information