What users are saying about

AgoraPulse

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Top Rated
280 Ratings
42 Ratings

AgoraPulse

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Top Rated
280 Ratings
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Score 8.5 out of 101
42 Ratings
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Score 7.8 out of 101

Add comparison

Likelihood to Recommend

AgoraPulse

Fantastic for social media management and customer care. Less appropriate for areas where social media, content creation, analytic tracking or customer care is less of a concern. However these days the majority of companies will probably have a social media team, so it is more of a necessity these days really
Bianca Bridges profile photo

Sysomos MAP

I would recommend the product, but I don't think it is the best product out there if you are managing brands. I would review multiple products and see which one is the best for the specific tasks at hand. Sysomos is great for some things, but not for others. On our team, we have people who use it for finding blogger influencers, people who help guide social strategy, and people who post and community manage. What is right for one person might not be right for another.
No photo available

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
Sysomos MAP
Boolean keyword searches
AgoraPulse
7.8
Sysomos MAP
Filtering out noise/spam
AgoraPulse
7.2
Sysomos MAP
Sentiment analysis
AgoraPulse
9.1
Sysomos MAP
Broad channel coverage
AgoraPulse
8.5
Sysomos MAP

Publishing

AgoraPulse
8.1
Sysomos MAP
Content planning and scheduling
AgoraPulse
8.8
Sysomos MAP
Audience targeting
AgoraPulse
6.7
Sysomos MAP
Content optimization
AgoraPulse
9.1
Sysomos MAP
Workflow management
AgoraPulse
7.9
Sysomos MAP

Engagement

AgoraPulse
7.6
Sysomos MAP
Automated routing and prioritization
AgoraPulse
6.4
Sysomos MAP
Customer interaction histories
AgoraPulse
8.4
Sysomos MAP
Bulk actions
AgoraPulse
7.9
Sysomos MAP

Marketing

AgoraPulse
7.6
Sysomos MAP
Lead generation
AgoraPulse
6.6
Sysomos MAP
Content marketing
AgoraPulse
9.1
Sysomos MAP
Paid media management
AgoraPulse
8.2
Sysomos MAP
Campaigns and promotions
AgoraPulse
6.7
Sysomos MAP

Channel coverage/integration

AgoraPulse
8.6
Sysomos MAP
Twitter
AgoraPulse
9.1
Sysomos MAP
Facebook
AgoraPulse
8.9
Sysomos MAP
Instagram
AgoraPulse
7.8
Sysomos MAP

Reporting/analytics

AgoraPulse
7.3
Sysomos MAP
Campaign success analytics
AgoraPulse
7.7
Sysomos MAP
Real-time tracking
AgoraPulse
7.3
Sysomos MAP
Competitor analysis
AgoraPulse
6.9
Sysomos MAP

Account management

AgoraPulse
7.4
Sysomos MAP
Role-based user permissions & privileges
AgoraPulse
8.3
Sysomos MAP
Mobile access
AgoraPulse
6.6
Sysomos MAP

Pros

  • I love having the ability to tag conversations, comments, and individual followers. This makes follow-up and reporting a breeze.
  • The layout is so intuitive. For being such a feature-rich application, it's easy to dive in and get started with the basics rather quickly. The training videos do a great job of breaking things up into bite-sized pieces.
  • The support team is phenomenal. I rarely wait more than a few hours for a response, even during off hours. The team is always courteous and professional. More importantly, they get things done quickly.
Kris White profile photo
  • Identifies conversation around a product or service
  • Tests brand perceptions around the 5 W's & how (ex: who is talking about my product? where are they talking? how are they describing it?)
No photo available

Cons

  • I think AgoraPulse firstly needs to review its packages. The Micro package has no reporting facility and the Small package provides only a month's worth. Give the Micro package at least a month's reporting and the Small package either three months or full facility such as with Medium and Large packages.
  • I would like to see the option to show more of a feed from Twitter and Facebook, or at least the ability to customise this.
Mike Gillan profile photo
  • Influencer identification. Influencer functionality is designed to tell us ho are the most influential people on a given topic. Sysomos was not great at this. It looked at someone's social graph and could tell us who a specific Twitter user is connected with, and how often they interact with these people. But it was not stellar it identifying who were the true influencers rather than those, for example, who just re-tweeted content from someone influential.
  • This is an immature area. These tools are typically good at counting re-tweets, but not at identifying who the re-tweeters are. Influencer ID was a nice to have for us, rather than a strong requirement so we could live with this weakness.
No photo available

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
We really love the way this platform works and the way it has helped us organize and streamline our day! The time saved is a key factor in why we will continue to use this software and might only consider something else if it were to cover more networks or to improve on the combining of information streams
Christopher Kimball profile photo
Sysomos MAP8.9
Based on 10 answers
Fills a big need for flexible and quick-turn social listening.
Ryan Smith profile photo

Usability

AgoraPulse9.0
Based on 8 answers
Usability is the strongest characteristic of AgoraPulse.
Richard Burgner profile photo
Sysomos MAP9.0
Based on 5 answers
Easy to use with very little training required and quick response from rep when issues arise.
Samantha Baier profile photo

Reliability and Availability

AgoraPulse9.1
Based on 2 answers
No answer on this topic is available.
Sysomos MAP8.0
Based on 4 answers
100%. Never saw any down time.
No photo available

Performance

AgoraPulse9.1
Based on 1 answer
No answer on this topic is available.
Sysomos MAP8.3
Based on 4 answers
The product is faster than its most relevant competitors
No photo available

Support

AgoraPulse9.2
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo
Sysomos MAP7.2
Based on 5 answers
Doesn't require much support for us, but the overall customer service experience has been very positive even through a sales rep change.
Ryan Smith profile photo

Online Training

AgoraPulse7.3
Based on 1 answer
No answer on this topic is available.
Sysomos MAP8.0
Based on 5 answers
We had a kick-off training with the whole team where they walked us through the functionality. This was a pretty effective and comprehensive training.
No photo available

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
Sysomos MAP8.0
Based on 5 answers
Some users might require some help getting keyword sets built if they are new to social listening.
Ryan Smith profile photo

Alternatives Considered

  • Compared to Woobox, I love how easy it is to setup AgoraPulse contests. I can easily see the contest interface and how it would look like to the audience. There was also lesser need to test and see a live preview of the app because you can already preview it while editing.
  • AgoraPulse UI is also very intuitive, you can get to the menu options instinctively vs Woobox's frustrating UI.
  • AgoraPulse is also much more cheaper if you have a lot of fans.
  • The customer service is much more helpful. If I ask support@AgoraPulse something and they don't have it, they offer alternatives, whereas Woobox has none.
  • The tutorial also is pretty awesome: AgoraPulse has video tutorials allowing me to easily understand how to do things when I can't already figure it out (which is very seldom).
Marianne Ho profile photo
Sysomos MAP was chosen by my colleagues before I came to my agency.
Samantha Baier profile photo

Return on Investment

  • They've doubled our Facebook likes within a year. We're not sure how to monetize that, but with the reach we're getting, we are certain that our AgoraPulse efforts coupled with all our social media properties is a huge asset in growing our brand.
  • We have a very difficult brand to make sexy or appealing, as we are a B2B wholesaler---nothing sexy about that! On Facebook, through AgoraPulse, we have chosen to build trust with our audience, and not concerned about turning all of our efforts into leads. Non-profits are a huge part of our business and we reach out to them with our monthly contests.
Jackie Eldridge profile photo
  • Ability to research and guide strategy. This was the number one thing in our case. A lot of PR is guided by soft factors / qualitative metrics. This data is not invalid, but to be able to look back at what actually happened and and back up the strategy with data is great. We were able to do things like, for a given client, present them with their competitor's playbooks We could demonstrate what are people actually talking about versus what we might think they are talking about.
  • We could make more data for clients on reporting side. We could give a solid picture of how they performed on Twitter.
  • The tool was quite powerful and gave us a lot of confidence that the data we were reporting to clients was accurate and reliable.
No photo available

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

Sysomos MAP

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Sysomos MAP Editions & Modules
Sysomos MAP
Additional Pricing Details

Sysomos MAP More Information