What users are saying about

AgoraPulse

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Top Rated
276 Ratings
17 Ratings

AgoraPulse

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Top Rated
276 Ratings
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Score 8.5 out of 101
17 Ratings
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Score 8.6 out of 101

Add comparison

Likelihood to Recommend

AgoraPulse

In my opinion AgoraPulse is well suited for a social media professional that wants to stay above clutter, drill down to important items and take action. It would be less appropriate for an individual interested in monitoring conversations in real time and trying to decide how and what to delegate to team members
Richard Burgner profile photo

Talkwalker

We do a lot of global competitive monitoring so Talkwalker is particularly well suited for this task. The ability to unlock historical content quickly is also a strength as we are often required to take a retrospective look at brand activity in the media. Competitive benchmarking is a strong point of the tool and the sheer quantity of media titles available (150m+) means we can rely on Talkwalker to gather a comprehensive sample of content and apply a strong set of KPIs to it. While Talkwalker's strength is in monitoring and analysis, it does not feature any publishing capabilities (except without third party plug in via Hootsuite, I believe), so any marketers wishing to monitor and publish may find it lacking on that front.
Jeremy Cowles profile photo

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
Talkwalker
Boolean keyword searches
AgoraPulse
7.8
Talkwalker
Filtering out noise/spam
AgoraPulse
7.2
Talkwalker
Sentiment analysis
AgoraPulse
9.1
Talkwalker
Broad channel coverage
AgoraPulse
8.5
Talkwalker

Publishing

AgoraPulse
8.1
Talkwalker
Content planning and scheduling
AgoraPulse
8.8
Talkwalker
Audience targeting
AgoraPulse
6.7
Talkwalker
Content optimization
AgoraPulse
9.1
Talkwalker
Workflow management
AgoraPulse
7.9
Talkwalker

Engagement

AgoraPulse
7.6
Talkwalker
Automated routing and prioritization
AgoraPulse
6.4
Talkwalker
Customer interaction histories
AgoraPulse
8.4
Talkwalker
Bulk actions
AgoraPulse
7.9
Talkwalker

Marketing

AgoraPulse
7.6
Talkwalker
Lead generation
AgoraPulse
6.6
Talkwalker
Content marketing
AgoraPulse
9.1
Talkwalker
Paid media management
AgoraPulse
8.2
Talkwalker
Campaigns and promotions
AgoraPulse
6.7
Talkwalker

Channel coverage/integration

AgoraPulse
8.6
Talkwalker
Twitter
AgoraPulse
9.1
Talkwalker
Facebook
AgoraPulse
8.9
Talkwalker
Instagram
AgoraPulse
7.8
Talkwalker

Reporting/analytics

AgoraPulse
7.3
Talkwalker
Campaign success analytics
AgoraPulse
7.7
Talkwalker
Real-time tracking
AgoraPulse
7.3
Talkwalker
Competitor analysis
AgoraPulse
6.9
Talkwalker

Account management

AgoraPulse
7.4
Talkwalker
Role-based user permissions & privileges
AgoraPulse
8.3
Talkwalker
Mobile access
AgoraPulse
6.6
Talkwalker

Pros

  • I can monitor conversations from the social profiles that are most important to me. AgoraPulse cuts through the clutter.
  • I'm looking forward to managing relationships with the CRM module. The demos of other platforms did not include this feature or it was offered as an add-on.
  • Products that emphasize the idea of a "zero inbox" appeal to me. The smart inbox tool featured in this product is a match for what I think is important.
Richard Burgner profile photo
  • Truly global listening platform - monitor a deep range of media types from all over the world. Particularly strong in supporting competitive monitoring and analysis briefs across regions and countries. It monitors content in original language which I believe is a very strong monitoring factor.
  • Easy to use yet powerful dashboard visualisations - the dashboard interface is among the best I have seen. While it can accomplish many things, and under the hood is a very powerful and complex tool, the user interface is very intuitive, slick, quick and packed with all the KPIs you could want.
  • Customisation of the tool is a great feature. You can build your own dashboard and reporting spaces to suit your needs. You can schedule alerts from the system in a variety of outputs to keep you up to date with the latest events.
  • Customer support & technological advancement - the team at Talkwalker are highly proficient, always willing to support our every need, however big or small. Talkwalker aim to release around 4 software updates each year which means the platform is always full of the latest data visualisations and monitoring technologies
  • Having 'traditional' media monitored alongside social as well as owned media assets in one dashboard space is invaluable to help brands understand where their media footprint lies and how they perform in each media set, relative to the others.
  • AI - Talkwalker has introduced greater AI capabilities recently which means the capability of the tool in monitoring is ever-increasing, and the accuracy of targeting content and sentiment analysis is improving. The Visual Insights and image recognition technology is a really strong feature, and a very welcome addition to the monitoring aspect
Jeremy Cowles profile photo

Cons

  • I think AgoraPulse firstly needs to review its packages. The Micro package has no reporting facility and the Small package provides only a month's worth. Give the Micro package at least a month's reporting and the Small package either three months or full facility such as with Medium and Large packages.
  • I would like to see the option to show more of a feed from Twitter and Facebook, or at least the ability to customise this.
Mike Gillan profile photo
  • The system is complicated. With everything that you're able to do, it does come at the cost of simplicity. It definitely requires training and a high level of expertise to properly leverage what it can do.
  • The system can be slow. If you "ask" it to do too many things at once, it can get hung up and do the spin of doom.
No photo available

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
AgoraPulse does what it's needed to do, is cheaper than the competition, is easier to use and manage, has better reporting and has a roadmap of improvements which will add to its value.
Mike Gillan profile photo
Talkwalker9.1
Based on 1 answer
Love it! In most cases, Talkwalker is a no-brainer: I can confidently recommend it to clients.
Philippe Sadron profile photo

Usability

AgoraPulse9.0
Based on 8 answers
Because it is very easy and simple to use.
Lauren Melnick profile photo
Talkwalker9.1
Based on 1 answer
Despite all the functionalities available on the platform, I never felt overwhelmed or confused
Philippe Sadron profile photo

Support

AgoraPulse9.2
Based on 9 answers
Any queries I've had have been answered quickly and in a very friendly manner.
Bronwyn Cook profile photo
Talkwalker9.1
Based on 1 answer
Every person I have had the pleasure to interface with at Talkwalker has been kind, knowledgeable, and rooting for my success. The team really does an amazing job
Philippe Sadron profile photo

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Hootsuite was proving too expensive for what it gave us. Compared to AgoraPulse it came with a learning curve which was more than it should have been - AgoraPulse is very quick to get started with. AgoraPulse reporting exceeded that of Hootsuite being both easy to use and follow, and not requiring the ridiculous points.
Mike Gillan profile photo
Talkwalker's ability to instantly search two years of past content (versus 30-60) days for most competitors is a convincing argument for clients such as PR agencies who often need to look back at 2 years of a prospect's coverage for a new business pitch
Philippe Sadron profile photo

Return on Investment

  • Increased employee efficiency. Being able to see the setup saves a lot of time, especially if you're going for a very customised contest page.
Marianne Ho profile photo
  • Setup is incredibly easy and streamlined, so it saves me a lot of time
  • The wealth of available metrics at a click of a button is an incredible time saver. Do not need to visit multiple sources to get online and social media metrics
Philippe Sadron profile photo

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

Talkwalker

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Talkwalker Editions & Modules
Talkwalker
Additional Pricing Details

Talkwalker More Information