What users are saying about

AgoraPulse

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
280 Ratings
6 Ratings

AgoraPulse

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
280 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.5 out of 101
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.5 out of 101

Add comparison

Likelihood to Recommend

AgoraPulse

Fantastic for social media management and customer care. Less appropriate for areas where social media, content creation, analytic tracking or customer care is less of a concern. However these days the majority of companies will probably have a social media team, so it is more of a necessity these days really
Bianca Bridges profile photo

Topsy

Based off the price, I'd be hesitant to blindly recommend Topsy unless there is a need for the kind of big data it provides access to. If access to every single Tweet ever sent about your brand is important, then there is nothing else out there will do what Topsy does. At $12,000 per user, this is definitely not a product for the small social team, but if you manage a larger brand where reporting and brand sentiment mean a lot, then you owe it to yourself to evaluate Topsy Pro
No photo available

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
Topsy
Boolean keyword searches
AgoraPulse
7.8
Topsy
Filtering out noise/spam
AgoraPulse
7.2
Topsy
Sentiment analysis
AgoraPulse
9.1
Topsy
Broad channel coverage
AgoraPulse
8.5
Topsy

Publishing

AgoraPulse
8.1
Topsy
Content planning and scheduling
AgoraPulse
8.8
Topsy
Audience targeting
AgoraPulse
6.7
Topsy
Content optimization
AgoraPulse
9.1
Topsy
Workflow management
AgoraPulse
7.9
Topsy

Engagement

AgoraPulse
7.6
Topsy
Automated routing and prioritization
AgoraPulse
6.4
Topsy
Customer interaction histories
AgoraPulse
8.4
Topsy
Bulk actions
AgoraPulse
7.9
Topsy

Marketing

AgoraPulse
7.6
Topsy
Lead generation
AgoraPulse
6.6
Topsy
Content marketing
AgoraPulse
9.1
Topsy
Paid media management
AgoraPulse
8.2
Topsy
Campaigns and promotions
AgoraPulse
6.7
Topsy

Channel coverage/integration

AgoraPulse
8.6
Topsy
Twitter
AgoraPulse
9.1
Topsy
Facebook
AgoraPulse
8.9
Topsy
Instagram
AgoraPulse
7.8
Topsy

Reporting/analytics

AgoraPulse
7.3
Topsy
Campaign success analytics
AgoraPulse
7.7
Topsy
Real-time tracking
AgoraPulse
7.3
Topsy
Competitor analysis
AgoraPulse
6.9
Topsy

Account management

AgoraPulse
7.4
Topsy
Role-based user permissions & privileges
AgoraPulse
8.3
Topsy
Mobile access
AgoraPulse
6.6
Topsy

Pros

  • Scheduling - easy to use and makes life easier
  • Responding to customers
  • Tracking analytics
Bianca Bridges profile photo
  • Access to every single tweet ever sent since the start of Twitter.
  • Immediate access to results - extremely easy to generate search queries.
  • Multiple ways to visualize data.
No photo available

Cons

  • I'd like to see support for Instagram Stories.
  • In addition to the calendar view, I'd like to be able to see scheduled Instagram posts in a 3x3 grid view. This would make planning much easier.
  • When creating a new post, it would be nice to have a way to edit photos after uploading. Even just a simple crop option would be amazing, especially for Instagram.
  • The calendar can be a little buggy at times if you try to drag and drop multiple posts into different spots too quickly. A simple page refresh always solves the issue, so it's not a big deal.
  • I'd like to be able to track the performance of LinkedIn posts.
Kris White profile photo
  • Pricing is steep and on a per-user basis.
  • Limited amount of data sources - Twitter, links and videos.
No photo available

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
It still has some imporvements to be made but it's a pretty good software for the price
Debbie Gillum profile photo
Topsy9.0
Based on 1 answer
Quite simply, there is no other option out there with the amount of data we can get from Topsy. Others (like Radian6) have a large amount of data, but it isn't as easy to find, and creating reports is too cumbersome. Report generation in Topsy takes seconds, not minutes
No photo available

Usability

AgoraPulse9.0
Based on 8 answers
Simple to use, beautiful design and excellent reporting.
Jackie Eldridge profile photo
No score
No answers yet
No answers on this topic

Support

AgoraPulse9.2
Based on 9 answers
Any queries I've had have been answered quickly and in a very friendly manner.
Bronwyn Cook profile photo
Topsy9.0
Based on 1 answer
The few times we have asked questions, they were answered instantly by our own account rep
No photo available

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I think AgoraPulse combines the best aspects of Sprout Social and Hootsuite into one program. Hootsuite is fantastic for listening, but lacks in the publishing and metrics departments. Hootsuite also does not have any form of Instagram analytics. Sprout Social has great tools for metrics but I feel like their listening tools are lacking. I feel that AgoraPulse has all of these tools and is the perfect platform for listening, publishing and metrics.
Brendon Phillips profile photo
No answers on this topic

Return on Investment

  • AgoraPulse has saved time and efforts when it comes to publishing to different platforms at the same time.
  • The metrics have improved the amount of effort we put towards certain programs on campus based on how students react to them.
Brendon Phillips profile photo
  • Immediate access to campaign performance data in social. Our sales team regularly requests metrics from campaigns several years old, and with Topsy, we can dig in and find it. This assists in helping them in their sales pitches to new clients and renewing deals with previous clients.
No photo available

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

Topsy

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Topsy Editions & Modules
Topsy
Additional Pricing Details

Topsy More Information